I purchased my Cadillac Optiq from Ellie Keller at Casa de Cadillac, and the experience was outstanding from start to finish. Ellie goes above and beyond. She's knowledgeable, easy to work with, and genuinely makes the process smooth. If you're buying, definitely go with Ellie! read more

Subject: Formal Complaint Regarding Casa de Cadillac Service Department and Service Manager Hanna Watts I am requesting immediate contact from Cadillac Corporate and dealership ownership regarding an unacceptable experience at Casa de Cadillac. Three weeks ago, I scheduled a service appointment with Christian at Casa de Cadillac and specifically confirmed that a loaner vehicle would be reserved for me. I have multiple safety concerns with my vehicle and made it clear that I would need transportation while my vehicle was being serviced. On the day of my appointment, I arrived promptly at 8:00 AM. After waiting nearly 20 minutes without assistance, I had to repeatedly ask for someone to help me begin the check-in process. When I was finally assisted, the service advisor asked whether I needed a ride. I informed him that I had a loaner vehicle reserved. He then told me I was not on the loaner list. To verify the situation, I immediately called Christian on speakerphone. Christian acknowledged that I had indeed requested a loaner vehicle when I scheduled the appointment and admitted that he forgot to complete the reservation. He apologized and suggested that I reschedule my appointment. Given the safety concerns with my vehicle and the fact that the error was entirely on the dealership's side, I explained that rescheduling was not an acceptable solution. I then requested to speak with a manager. I was informed that Service Manager Hanna Watts was "too busy" to speak with me. After waiting further, I was eventually brought into her office. Unfortunately, the interaction with Ms. Watts was even more disappointing. Rather than attempting to resolve a mistake made by her dealership, she repeatedly stated that there was nothing she could do because I was not on the list. She showed no empathy or concern for the inconvenience caused by her staff's error. What was most troubling was her dismissive attitude and comments during our conversation. Rather than taking ownership of the dealership's mistake, she lectured me about how loaner vehicles are reserved for certain customers and questioned why I did not use another dealership. The overall tone was rude, unprofessional, and completely lacking in customer service. As a longtime Cadillac customer, I find it shocking that a customer would be treated this way after a dealership employee openly admitted fault for failing to process a confirmed loaner reservation. I am requesting: 1. A call from Cadillac Corporate regarding this incident. 2. A review of how this situation was handled by Service Manager Hanna Watts. 3. An explanation as to why a customer was left without a solution after a dealership employee admitted responsibility for the error. 4. Assurance that other customers will not be treated similarly in the future. This experience fell far below the level of professionalism and customer care that I expect from the Cadillac brand. I look forward to being contacted regarding this matter. Sincerely, Kam read more

Brought my brand new Cadillac in for service since it has been having several tech issues, including blank touch screens, heater turning on in middle of day, etc. They've had the car for weeks and refuse to clearly explain to me what the issues are. Spoke with Service Manager Hannah Watts who was condescending and kept repeating to me that she will not put anything in writing and that I "clearly don't understand" what's going on. Customer "service" is dead here. Lots of places to buy and service cars, unless you want to find yourself in a similar situation, steer clear of this disaster of a car dealership. read more

Eli provided AMAZING customer service! She is very knowledgeable and helpful, I appreciate her patience and willingness to assist customers in finding the right car for their needs. read more

Another amazing experience at Casa De Cadillac. I was hesitant to lease an electric vehicle but after my test drive with Mariola.. I was sold. And charging from home or finding a charge station is easier than I imagined. From start to finish the process was thorough and I asked a ton of questions. This is, I believe, my 5th Cadillac now from Casa. Working with everyone from Jose and Mariola during the sale process to Michael at closing and Erica for any service needs along with Eric and Juan... they all make an overwhelming process so easy which is why I continue to come back to Casa de Cadillac. So happy with my new Lyriq!!!! Thank read more

Casa de Cadillac - Car Dealers Near Me - Sherman Oaks, California

Famous Cadillac building in the city of Sherman Oaks off Ventura Blvd & Tyrone Avenue, which also turns into Beverly Glen Blvd when heading south. Established in 1949 as Don Lee Motors, Casa de Cadillac is an architectural landmark for the San Fernando Valley and Greater Los Angeles. They have auto service, including a parts and auto repair department. A beautiful inside interior with offices, showroom cars, friendly salespeople who greet customers as well as locals passing by. Located next door in a neighboring space with Buick GMC Sherman Oaks. Open all seven days a week as early as 9am (11am on Sundays only) and as late as 6pm. You can park in the lot with customer parking off Moorpark as well as on the street - some time restrictions apply. Pretty extensive inventory - lots of SUVs, Sedans and Trucks mostly. read more

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Juan Navarro was so helpful when I went in! I didn't have an appointment but needed my license plate put on as well as help as my phone was having issues connecting. He instantly helped me without hesitation and did it with a smile even though I didn't have an appointment! Will definitely be going back read more

Ask for Jordan Ward! We had the best experience leasing our new car, he was so professional and helpful. I went in not sure what car I wanted. He took the time to listen to my hopes and needs, and found the absolute perfect match that is hands down my favorite car yet! Super seamless and positive experience, thank you Jordan and Casa de Cadillac! read more

Ellie K. helped me through the purchase process when I found the perfect Escalade for my mom. She sent pictures because the website had not been updated, I drove over an hour to check out the Cadillac. Went over numbers and trade, the following week my mom had her well deserved Escalade Platinum. Some issues arose on the way home and Ellie scheduled me in right away with a loaner to check out the warnings. Some things could have been better since there were immediate issues(I understand buying a used vehicle), but overall a positive experience during the purchase process. read more

Casa de Cadillac - Car Dealers Near Me - Sherman Oaks, California

Worst experience at the dealer I was at the dealership looking for a new car for more then 20 min no salesperson approached me a couple people working at the passed by no can I help you with something or would you like to look at something I had to call customer service to tell a salesperson to come out and the first thing they come out n say is why are you parking in this parking spot would be great to speak to the gm at this dealership this dealer needs a lot of lessons on sales this company is a joke. read more

Most reviews on here are for the dealership department, but I'd like to highlight the real stars of the show which is the Auto Service department. When ever we need any work done these are the people who make everything happen! I've been going here for 8 years now & have built an amazing rapport with my guy Juan & just wanted to say thank you to you & your team for all the work & effort you have put into making each experience worth the expense. read more

I wish I could give this a 0/5 star rating. Absolutely horrible customer service, honestly NO customer service because it took about 15 minutes to get someone to help us! We knew exactly what we wanted to look at and buy and absolutely zero effort from the staff to greet us nor help us. I highly suggest you take your business elsewhere. read more

Had an amazing experience working with Chris! He was very genuine, took great care of me, and by far one of the most efficient car salesmen I've ever worked with. Thank you again for everything Chris! I really appreciate you. read more

Christopher Lewis was really helpful he showed us around the building and did a amazing job! He help through the process of setting on OnStar on the car read more

We want to thank Chris Lewis for a fantastic service on buying process, he did everything in his side to make easy and smooth and he also delivered our car to our home. Thank you again. Gil and Josefina read more

Excellent service at Casa de Cadillac! Lira was very friendly and responsive to our situation. We have a Cadillac XT5 and started having problems with the sunroof opening. She and Marcos worked together to get us in as soon as they could to get it looked at and working again. Lira booked us the appointment and everything went very smooth and we had our vehicle back by early afternoon. That was after an oil change too. Lira offered us shuttle service by Jose to bring us home a few miles away from the dealership and to have a Lyft pick us up to take us to back to pick up our vehicle, which was waiting for us nice and clean. Excellent customer service by everyone there!! We would not hesitate to bring our car here again, and refer others. Thank you Lira, Marcos , Humberto, and Jose for the ease of it all in getting our car in for service today. read more

Casa de Cadillac - Nice lounge to get coffee and a snack while waiting - Car Dealers Near Me - Sherman Oaks, California

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Shoutout to Jordan Took care of me and my moms Very friendly, professional, and respectful Got approved in minutes of walking in When other dealers didnt even want to try to earn my business i decided to give casa de cadillac a call and Jordan worked with me and made it happen Took home a very nice 25 Sierra Elevation X31 Would definitely recommend him for your next purchase! read more

Horrible experience...! My sister & I went in to purchase & got passed by several times by Mariola who eventually decided to ask if we needed something in a condescending tone. Kept talking to us like we weren't financially able to be on the lot. It was so bad we eventually just said thank you & left. Went to Cadillac of Pasadena and purchased. read more

If you want to get ripped off by a dealer then come here. This dealership will give you the best service and then you will realize that it was ALL a lie. read more

Waste of time. First time I stopped by to look for a new car they sent me away because they were understaffed. Second time I called in advance, made an appointment with the GM, told them exactly what I wanted to test drive, drove over, waited in the Cadillac showroom for 10 minutes with no one there, was finally directed to the Buick showroom across the lot, only to find out they didn't even have the car I specially called to reserve the test drive for. If this is any indication of the service I'd expect as a buyer, I likely dodged a bullet. read more

Everything was terrible and needs to be worked on. From: 1. Taking the reservation. 2. Receiving the car on site. 3. Following up with the customer. 4. To understanding what maintenance needs to be done to the car... like come on you are the mechanics. 5. The repair shop manager not understanding how to make the wrongs right when clearly you do not know what you are doing. read more

Had the best and easiest experience buying our first family car with Jordan Ward. 10 stars!! -Jake read more

Just bought a new Optiq and worked with Mr. Chris Lewis. Mr. Lewis is incredible! I appreciated how he took time with me and my wife to go over the features of the car, how to charge it (this is our first electric car), and the host of other high-tach features. I appreciated his personal service, knowledge of the product, and attention to detail. Additionally, Mr. Lewis is very friendly and a dapper dresser! I appreciate his going the extra mile to get us the exact car we wanted with no hassles or games! read more

We just leased the new Cadillac Optiq from Casa and the experience was fantastic from start to finish. The dealership found the exact model we requested and the staff was super friendly and helpful. A special shoutout to Ellie, Jose and Francesca. Casa is a family-owned business that treats its customers like family, just as their ads say. It's also a Sherman Oaks institution. We love our new car and we highly recommend the Casa family of dealerships. read more

Purchased a Hummer EV from this dealer, not even 1k miles in and I've brought it in 3 times to both Thompson and Casa. At Casa, I've never been treated so poorly by a dealership. Lira Angel, stay away from her and her condescending tone. Doesn't know the different between a software update and a reset and the need to run a hardware check as advised by corporate. Kept the car for 3 weeks only to replace parts on the car that were already replaced and did not need replacing. read more

The most iconic auto dealer. Buying a car from Casa really makes you feel special. I have no complaints from the dealer from the sales guys to finance everybody was top notch. My only concern was the Hummer Ev is one of the most expensive trucks on the market and we left the dealer that night without a charger being told that GM does not include a charger. read more

Casa de Cadillac - Hummer Truck - Car Dealers Near Me - Sherman Oaks, California

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Terrible experience. Tyler the manager wouldn't take accountability for the receptionist intentionally hanging up on me 3 times in a row when I tried to ask their hours of operation. On principle, they don't deserve your sale. read more

Recently purchased a Cadillac Optiq from Casa de Cadillac, and it was a pleasure dealing with Ellie Keller and the rest of the team. Never did I feel rushed or pressured in the purchase experience. Highly recommend! Thank you, Ellie! read more

Let me start by saying this is my husband's and I, 3rd brand new car off the lot. However this is our first purchase at Casa De Cadillac. And I must say, we had an absolute amazing experience! Service was great! Our salesman Jorge Rodriguez was amazing! He was kind, and knowledgeable! I appreciate the way he explained everything to us! Any questions we had, Jorge gladly answered! And we also did paperwork with Michael who was also amazing! Michael also explained everything in a way I understood which helpex when making final decisions. I did not feel like i got tricked into any deal (which is how I have felt at dealerships in the past) everything was laid out, everything was explained. Different options were presented. It was truly a great experience! We will definitely be going back and asking to work with Jorge and Micheal again! If you're in the market for a new or used Cadillac, GMC or Buick, this is the place! ASK FOR JORGE RODRIGUEZ! read more

My wife and I leased a 2025 Cadillac Optiq from Casa De Cadillac. Luis helped us from our first visit, to closing the deal. He is extremely personable, knowledgeable, willing to help, and he goes above and beyond in all aspects to help make the experience fast, easy, and enjoyable. None of the upselling BS, none of the haggling, just best deals, quick turnaround. All around a great experience. This is my fourth vehicle over the years and the experience at Casa was easily the best, and not by a small margin. I would definitely recommend Casa De Cadillac, and furthermore, I would HIGHLY recommend working with Luis, he is a superstar! read more

The commercial says "you are with family": well, this is the family you do not want to ever see again: got a notice to bring in our electric vehicle "urgently", so did that - never had electric before. Had the writeup with me. Was told in service there was no reason to be there, seriously? as I waived the write up? So I think they did nothing - except to scratch my vehicle . So now I also have a new, scratched vehicle which was not properly fixed because they claim they "can't take a scratch out of a plastic part". DO NOT GO TO THIS PLACE IF YOU WANT TO MAINTAIN A WELL-KEPT, NEW VEHICLE! YOU ARE ASKING FOR NOTHING BUT TROUBLE AND HEADACHES! read more

Christoper Lewis, is the best. I mean even when I gave up he was very diligent about getting me in the car I wanted. To top it off I still got the car that I wanted with the exception of a newer model less mileage. If you go to Casa de Cadillac the only person to see is Christopher Lewis. Thank you so much Chris and the whole Casa de Cadillac family. Signed Virginia read more

I have to say that my experience with Casa de Cadillac has been extraordinary. I have nothing but praise for this organization. Tyler who answered my initial questions and set the appointment, to George and Jose who expertly handled the transaction. I've been buying cars both for myself and my firm for decades. Never have I had such an excellent experience. I came here instead of my local dealer because Casa tells you things straight and doesn't play games. If you're in the market for a Cadillac, GMC, or Buick, make this your first and only stop. read more

Casa de Cadillac - Cadillac - Car Dealers Near Me - Sherman Oaks, California

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Needed a new car quick and smooth and that's exactly what I got, the service was great and my man Jorge Rodriguez was already getting the car detailed and serviced days before I came to pick up the car. Over all im a happy customer! read more

I recently purchased an Escalade from Jordan and Luis. I have to say they were truly the best to work with. Completely straight forward, honest, and patient . I had a hard time making a big decision between two cars and they were there every step of the way. They made it so easy for me to pick up my car. They had the car and paper work ready to go once I made my decision. I have a small baby and this helped me tremendously! They set such a high standard for salesmen! Amazing people . read more

I had a great experience being assisted by Rino. He went above and beyond in helping me with my needs and addressed all of my questions and concerns. I highly recommend seeking him out on your next visit. read more

I recently purchased a new Cadillac from this iconic dealer. My sales person Luis Salazar was excellent to work with and overall I had a great, easy experience and the whole team was a pleasure to deal with. The dealership building is worth the visit alone. Give Luis a call if you need a Cadillac, Buick, or GMC! read more

Casa de Cadillac - Classic dealer and future classic car :) - Car Dealers Near Me - Sherman Oaks, California

Best Cadillac service in all of Los Angeles! Since I bought my Cadillac, I've never had an issue with this location. The manager, Eric, is fantastic--always friendly, welcoming, and eager to help as soon as you walk in. I highly recommend this location to everyone. A special thanks to Eric for his outstanding service! read more

I couldn't be happier with my experience! The service was excellent, fast, and super friendly. I walked in with battery issues while driving my kids to school, and they took care of me right away. My battery was replaced, and I was in and out in just an hour and a half! Huge thanks to Rino and the team for always making it happen! read more

Juan, Eric, and Rino are outstanding service reps. They always provide me with great service and a smile. They're not there over selling services if they are not needed. I've been coming here for approximately 20 years and these guys have always been great. I appreciate them and the mechanics they have there. From the employees who move the cars, to the guys washing the car after, they are all very nice, respectful, and professional. The waiting area is clean and they have a free coffee machine with snacks. Getting your car serviced is not always pleasant and something you want to do, but a necessity. At least with guys like Eric, Juan, and Rino it's hassle free and an ease. read more