galpin ford was recommended to me by my boss. he told me that mr. sank would try to get me a good deal. so i called in and he told me to come on in. when i got there mr sank pawned me of to a guy name sam. sam asked what i wanted to get. i told him i was looking for a yukon. he asked if i would try a flex. took me on a test drive.while on the drive i noticed the cars mirrors where stuck and i couldnt adjust them, sam told me i didnt know what i was doing. when we pulled in i said that was cool but what else you got. sam said follow me he lead me to a desk and started in on the flex ( this was after he stood right in front of my wife and i as he adjusted his genitals before he sat down) . i said hey its a cool car but i need to see a few more cars before i buy one. he freaked out and called mr sank on the phone. then sam handed me his phone and disappeared for 20 min. when i was leaving and entering my van, sam and mr.sank began to accost me raising their voices to the point of yelling. sam walked of and said give this to some one else i dont have time for this shit. mr sank started asking me wouldnt i like to have a large payment and keep my cash in my hand. i told him no i needed a small payment. i got tired of arguing with him and said i will be back later so he would leave me alone. finally he left with another customer he had waiting for a test drive. as i was pulling away teddy the first guy to approach me when i walked on the lot asked me to wait. i told him i wasnt going to be yelled at or forced to buy anything. he promised he would work with me. so we gave it a shot. everything was going great i drove a couple more cars and i actually ended up buying the first car i test drove that day. when we were in the middle of the deal mr sank came over to the office yelling and screaming. all the customers were staring at us, it was quite strange. i told mr sank that i would like to talk with teddy because he was calm and working with me. he never offered to help get me a better deal or anything he just got all upset about it being his deal. finally the sales manger walked mr sank into the office and he went away. once we finally decided on a car the sales manager kept trying to take it away for another customer that had just got there and i had been there for several hours. after i told him i didnt want light color interior laz tried to sell me two more with light color and didnt even make it a good deal. finally i told laz no we were taking the black one or nothing. he politely gave up and said good choice. then when we were trying to get all the paper signed in the finance office mr sank came in four times talking loud and getting up set about his commission. after he entered the office while i was out side getting some air my wife and ruth were in there alone and mr sank started in again. at that point i lost it. i felt like we were being bullied into this whole situation. i cant figure out how some ass that never did anything but insult us could be getting in on this. then i realized that this is how galpin does it. they try to intimidate and belittle you. then they send in the nice guy. why else would this other guy(mr sank be in on it). the whole time he kept coming in and out there computers were down so we were trapped. i finally lost my patients and said forget it i have been here for 10 hours and i dont feel right about this deal im sorry but i need to leave i want to cancel this sale. but did they respect my wishes no. they got about 10 people in the small office staring at me and started in on me pushing me into signing the papers because all of a sudden their computer was back up. did they ever say if you feel uncomfortable maybe you should reconsider the back out clause no they tried to sell me the maintenance plan by lowering the price a few bucks. they didnt say go home and think about it if you feel this way. so im freaking out and you add more to my bill. GALPIN MAKES ME SICK!!! oh and buy the way the mirror sam said i didnt know how to work is broken both mirrors dont work my DVDs dodnt work and theres a loud clicking noise coming from the wheels when you turn right. not to mention the car seems to be sucking down the gas like theres no tomorrow. the dash board says its getting 12.3 miles to the gallon after they say it should get 19-24 miles to the gallon. they dont even check the cars out before them put them on the lot. they just sell the car first and fix the problems and charge you a deductible for something they should of fix before they sold the car. now after spending 33,000 dollars i will have to take time off of work to get my certified preowned car fixed. i can say this is the absolute worst purchase i have ever been through. . read more

UPDATE - Both customer service people who were instrumental in helping us are no longer with the company. Today it is apparent that the front end work was never taken care of properly & they keep giving us the run around - you're fine, we have no loaner vehicles available, etc - in an apparent attempt to make the warranty run out without them making the purchase right. My daughter, a single mother with small children, needed a new safe vehicle. So we went into Galpin Motors the rainy week in April & test drove a pre-owned Lincoln SUV - we liked it but needed to look at some others before making our decision. We went back days later to test drive again & negotiate the $14,000.00 price. The salesperson came back with paperwork for $13,800.00 for us to take to the bank for the loan. We told him that if we could get it for $13,500.00 - we would definitely take it. We also told him that it needed an alignment before we purchased. He came back with the verbal ok for $13,500.00 & we told him we would be back on Tuesday to make the actual purchase. We were tired & did not want to wait around to generate yet another set of paperwork. He reminded us that it may not be there on Tuesday - but we told him that if it sold over the weekend - then it wasn't meant to be ours. In the interim, among the various people we contacted in our vehicle search, was a referral to a car broker - theoretically, you tell them what car you want, how much you are willing to pay for it & they find it for you. Originally, the car broker was adamant about getting us to lease a brand new vehicle - but when he realized that he was not going to talk either one of us into that - and upon learning that the vehicle also came with a 12 month warranty - he finally took interest in the one we were interested in purchasing. He told us he had a contact that he works with at Galpin Ford & would try to get us a better price than the $14,000.00. Tuesday morning before we went in to purchase - we called him to see what price he was able to negotiate. He told us that we had to purchase through his contact - Cheryl Castagnoli - in order to get the best price & quoted us $13,800.00. He told us - per Cheryl - that they had already put too much money into the vehicle & just wanted it gone. Here's where I made my mistake: I told him we'd already done better with the salesperson that we were working with & thanked him for his time. I should have kept my mouth shut. When we did go in to make the purchase the paperwork was still at the $13,800.00 price - so we told him to please go generate the correct paperwork on our verbally agreed upon price of $13,500.00. After a long period - he came back with another person who showed us that the price of the vehicle had just been changed to $14,640.00 (possibly $14,650.00). I am certain that was Cheryl's doing because she is the head of the fleet department. A regular salesperson has to get permission with every negotiation - which is what takes forever. As it was only a $300.00 difference & we were already exhausted by the entire ordeal - we went ahead & made the purchase in mid-April - but that does not mitigate the underhanded business tactics that we experienced at Galpin. They say hell hath no wrath like a woman scorned - apparently this woman has no problem circumventing her co-workers either! This is now the last week of May - the vehicle had to go in for another alignment on Wednesday & on Thursday the car overheated - leaving my daughter stranded on the side of the freeway. UPDATE: The saving grace of Galpin Motors is the Lincoln Service Center across the street. John Gasparian is the supervisor & Brenda Alvarenga is the person who went above & beyond to ensure that our negative experience with Galpin Motors turned into a positive one! I really hope that the dealership takes into account all the litigation & legal fees Brenda has saved the company in addition to saving its reputation! read more

To Whom It May Concern, I am writing to share my recent service experience at Galpin Ford, which unfortunately did not meet my expectations in terms of customer service. I purchased my 2017 ford mustang eco boost from a Lexus dealership in December of last year. Within two months, I began experiencing issues with the horn. Shortly after that, I had to bring the vehicle back due to problems with idling while parked or driving. A week later, the same issue recurred, and I once again returned the vehicle for service. After three visits to the original dealership with no resolution, I decided to take my vehicle to Galpin Ford, hoping for better results. I had my car towed in on a Monday for a scheduled service appointment on Tuesday. Upon arrival, I asked to speak with my service advisor, Michelle Goertz , to express my concerns and frustrations. Unfortunately, the interaction was disappointing. When I approached her, she was unwelcoming and continued typing on her computer as I attempted to explain the issues with my vehicle. There was no eye contact or acknowledgment of the inconvenience I had been going through. When I asked if I could share the full background of my vehicle's issues, she responded, "Is this a quick question? Because I'm finishing up work on my lunch." I was unaware she was on break, as I had been informed she was available. Regardless, I expected a more professional and empathetic approach considering the situation. Throughout the service process, communication was lacking. I was not informed when diagnostics were performed or given clear updates. I had to call for status updates and was only told vaguely that there was a misfire on cylinder 3. There was little explanation about the repair process. Additionally, I asked about a rental vehicle, as I have third-party warranty coverage. Michelle told me I would need to contact my warranty provider. When I did, they informed me that Galpin should be able to arrange the rental. I called Michelle again, and she simply said "no" without any explanation. When I asked for clarification, she told me that due to post-COVID policy changes, they no longer offer that service. I wish this had been communicated more clearly and professionally from the beginning. When my vehicle was ready, I was handed an invoice with no detailed explanation of the repairs. I'm not familiar with service documents and expected someone to walk me through the work that was done. Michelle did not offer to do this. Fortunately, another advisor named John kindly explained the repairs to me and provided the clarity I needed. I really appreciated his help and professionalism -- I just wish I had received the same level of service from my assigned advisor. On a positive note, I am happy that my vehicle was repaired promptly and now runs smoothly. The turnaround time -- from Monday drop-off to Friday pickup -- was impressive, and I'm thankful the issue was resolved. However, despite the successful repair, the overall customer service experience was extremely disappointing. I did not feel welcomed, valued, or well-informed throughout the process. Due to this, I will not be returning to Galpin Ford for future service needs. Thank you for taking the time to read my feedback. I hope this helps improve the experience for other customers in the future. Sincerely, Jennifer Martinez read more

Smiling all the way from Chicago! I had an interesting experience. I live in a suburb of Chicago, and I recently (last week) purchased a 2013 Ford Edge Limited. I'm in love!!! Just one tiny thing drove me crazy! I could not for the life of me figure out how to open my hatchback with my remote. I felt sooo dumb! I checked out YouTube videos, actually read the owners manual (oh, no!) and even asked my husband!!! Our 1993 Explorer had it. Our 2004 Sienna had it. Surely, a car that seems like it can communicate with Saturn should have a remote access lift gate! My Hubbie took one look at the remote key thingy and said here's the problem, there is no button on the remote to open a lift gate. WHAT??? No! It can't be as simple as that. There must be something I'm not doing right. I called the dealership where I purchased the car. They couldn't figure it out over the phone. They asked me to bring her in. So off I flew. I felt like a idiot pulling into a service bay to as a question about a button. My service tech was wonderful! He confirmed that my husband was RIGHT. My remote wasn't going to open any hatch lift gate since it didn't have a button on it. Well, my service tech found a remote with 5 icons rather than 4. He programmed it for me and I can now open my hatch remotely just as if it was 1993 all over again!!! Over dinner we were talking. Why would a car that had a power lift gate, and all the nice things the Limited model offers NOT have a button on either of the remotes that came with the car? We emailed our dealer where we bought it. Did not get a response yet. I tried to email Ford Corp. ended up chatting Steve from SYNC learned a few things, but nothing about my remote. I called Ford Corp. customer service. I asked if a 2013 Edge Limited should have a remote with 4 buttons or 5. She could not tell me. I hung up and tried again, hoping to get someone else who may know. The man on the phone was very nice but he did not know for sure. He suggested that I call my local dealership. Tried to call around locally. Was told I would have to speak to someone in service but they were closed for the night. I thought someone just has to know. Time to google dealerships in California! They are two hours behind me so maybe they are still open. I found Galpin Ford in North Hills, CA The website said they are the largest Ford Dealership in the world! ( They must be a little familiar with a Ford Edge LIMITED) As luck would have it MICHAEL PADILLA answered the phone. I explained my situation. He was sure my car should have it. He took my vin number so he could check it out for certain. He told me he would call me back in 20 minutes. When it took 30 minutes he apologized profusely. I didn't even notice. He was able to confirm that my vehicle should have two remotes with 5 buttons!!! MICHAEL PADILLA was able to do something that even Ford Corporate couldn't do. He was so nice about my situation. He was truly interested in solving my problem, and really listened to my situation. My only regret is that this dealership is way too far away for me to go for all of my maintenance service. Los Angeles is truly blessed to have a salesman with such exceptional customer service! read more

Where do I begin, I was in the market for an American 1 Ton Truck, but I was not looking forward to dealing with salesmen. I thought I would buy local, and on one of my trips to Lancaster, I stopped by Johnson Ford and found a Truck I liked, so I gave them a shot at selling me the vehicle. I felt pounced on by the two salesmen and a manager, whom thought they had someone to Schtup. The deal they offered me on a Ford F-450 was so outrageous, I had to laugh, then I got up and walked to the door. At the drop of a hat, the manager came down in price $10,000.00 by the time I stepped outside the showroom, in order to try and keep me there, but the deal was so bad and they only insulted me more, so I left. I just love those games! Next, I thought I would go through the Costco Auto Buying Program, and I was contacted by Jim Burke Ford in Bakersfield an hour later, and I told the salesman what I was looking for. To make a Long story short, they only had two 1 Ton trucks on the lot, and 3 weeks went by without an offer of a dealer search; or an offer to even order a new vehicle, the salesman was just not motivated? I contacted Costco's Auto Buying Program and followed up on my experience with Jim Burke Ford. August 13, 2011, I visited Galpin Ford in the early evening, I was promptly greeted by Mark Winters, and we began a search of their truck inventory. After narrowing the choices down to a few trucks, I was introduced to Reza Fatemi, whom was a pleasure to do business with, as was Mark. I wanted to think about the choices overnight, get some cash, think about a trade in, etc., so I didn't take a truck home with me and Reza didn't push me to close a deal, which I appreciated. I returned the next day to buy a Truck, but not before calling Costco's Auto buying Program to let them know that I was on my way to Galpin Ford to make a purchase, and Jim Burke Ford had lost a sale. I gave Costco the specifics of the deal, MSRP, Tax License, and out the door price. After calculating the figures, they said Galpin is giving me an extremely good deal and Galpin Ford is not a participant in the Costco Auto Buying Program. I felt good about my purchase and it was worth making drive to Galpin; the 2011 Tuxedo Black F-350 Super Duty Diesel King Ranch Crew cab dually 4X4 is awesome! It is the 5th Ford my Family has purchased from Galpin. What do I like about Galpin Motors, seeing what direction our government is taking the United States; we're loosing technology, manufacturing processes, natural resources, and American jobs to foreign nations, yet Galpin Motors' Bert Boeckmann is an American Patriot, whom has built a well-established and structured pattern of Business Behavior with a charitable character that provides jobs for 3000 people, a real "American Institution", and this ideology is a fundamental part of Galpin's culture. Every employee I have come into contact with, from the Receptionists in the Showroom, Waitresses at the Horseless Carriage Restaurant, Auto Sales, DMV/Contracts, Galpin Auto Sports, , Service Advisors, Shuttle Drivers, you name it, are all professional, friendly, accommodating, and made my Galpin experience a pleasurable one. read more

So, I bought a Mustang from Galpin a couple of days ago. I went specifically to Galpin because they happen to be the largest Ford dealership in the country and that being said, I wanted to see a large collection. I was amazed at how many Ford's I saw over there. Probably have over a hundred of just Mustangs. There's tons more. I was extremely content with my experience and the level of customer service I received. Especially by Micahel Knerr, one of the guys working showfloor. He was absolutely amazing in every way and the kind of salesman I'd try to mimic if I ever wanted to be in the car selling business. This guy was straightforward, he was honest and not pushy at all. (which is definitely a plus). I never felt like he had other things on his mind. It was all about me; He was very focused on helping me. This is how I met Michael. I'm 18, and have been saving up for a car for a long time. I've always loved mustangs. My Dad is in the car business and used to sell Mercedez, and now just any kind of car. My dad wasn't gonna pay for any part of my first car, and neither was my mom, so I decided, even when I got my license at 16, I was not going to buy a cheap first car. Some of you might say that's foolish, but I wanted a nice car for myself to drive. I saved and saved and worked my but off, both from allowance savings and working as soon as I could get a work permit. When I got to Galpin I just walked around looking at cars. Most of the people there thought I was visiting with a parent and just happened to be browsing while that parent bought a car. Because of that, they paid me no attention. But, Michael. That guy noticed me looking at the mustangs and came over. We started talking cars, laughing. He was great. He enjoys cars, and knows a lot about them. He took me seriously as a customer despite my young appearance, which made me feel great! We looked at a couple of different models of mustang, different years, etc... and then I found the perfect one. I was sold on that Mustang right then and there, and of course, it was in my price range. So, then Mike went to work getting me the best deal he could. Man, can that guy work magic in his fingers and voice to make miracles happen. Guy got the paperwork done quickly and efficiently. Now I got myself I nice ford mustang to show off with. If you're seriously considering getting a car, call Galpin and ask for Michael Knerr. If you live a ways from Galpin ford, still go. It's an amazing experience if you do it right. So call Mike. Let him know you're schedule so you can figure out when you'd like to come in and what you're looking for, that way when you arrive he'll have had some time to check. He'll look at what's in their current inventory, what the available options are, and the incentives you can get, etc, all based on what you're looking for, or he'll look if you have no idea. This will save you some time. So, in conclusion,I had a great experience there. Michael was amazing and I would definitely go back to see him if I ever need another car. Hope this helps, guys. -John read more

I am the owner of Next Level Sales. The name of my company is our mission statement: Communicate, document, service, support, merchandise and train our accounts sales personnel at the next level. I can say without doubt, that the entire team at Galpin Motors are at the Next Level with me. A few years back I purchased my Volvo from Lars. While he is no longer with your company, I was so taken by his excellence that I called to speak with Mr. Boeckmann personally about my experience, and in short order he returned my call. Therefore it isn't unusual that I would come back to your dealership again. While I visited your store to see the XC-60, truth be told, this time I was looking for a Subaru Outback having learned that Galpin was now an authorized dealer, I just didn't know where this dealership was located, and this is where the best experience that I ever had in 50 years of buying or leasing vehicles started. I was grreeted by Peter Lieberman and he patiently took me through the features and benefits of the XC-60, knowing the details of each to perfection,even though he knew that I was leaning towards the Outback. After working up a very fair quote on the XC-60, I called home to speak with my wife about the vehilcle, but she preferred the Subaru. This did not deter Peter for a moment, he generously advised me that he would call over to the Subaru agency and refer me to a certified Subaru sales specialist. Kudos to him. Now before I speak about the extraordinary experience that I had wirth your dealership in Santa Clarita, you should know that my lease was ended on my 2009 Subaru Forrester which I had purchased at Subaru of Sherman Oaks. They are a fair and credible dealership with knowledgeable sales people, but in some ways, they are still typical of most dealerships and a few rungs short of reaching the top of the ladder and being at the Next Level, otherwise they would have earned my business, that of a be-back customer again. Now back to the Galpin experience. Peter just didn't refer me to your Subaru agency, he worked with me on what I was looking for in a car, took the initiative to have it appraised while I was at the Volvo agency, found the Outback that I was looking for and drove out to the Subaru Dealership in Thousand Oaks to pick up the car and deliver it to Galpin Subaru in Santa Clarita. All of this taking place not long aftger thje birth of his son. I met Peter there and he introduced me to Trudy Trump who took over the process of completing the sale. Needless to say, the transition from Peter to Trudy was seemless and equally professional and enjoyable. Just seeing the numerous awards of excellence on her desk let me know that I was in good hands. She is full of personality, knows her product, but most of all, truly cares for he customer and Galpin. Two great sales professionals and one enormously satisfied customer. See you in a few years when I'm ready for a new car. read more

What can I say about Galpin Ford? They are the best. I'm Kevin Berry and I recently bought an F150 pick up from Galpin. I was helped by Phil Englander and he did everything in his power to help me. He didn't try to sell me the truck, he tried to help meet my needs buying the truck. I won't go into details on the deal but I have a disabled son, was upside down in the car I owned and had bad BAD credit. Phil Englander talked to Ford directly, explained my situation, and worked with me on the deal. He got me the truck I wanted at a price I could afford. Wait....I know what you are thinking...Kevin, you got a basic stripped down truck at a high interest rate due to your credit and they didn't even try to help...NO...I got an F150 Super Crew Ford FX2 LOADED....my payments? $250 bucks less than I expected them to be and right where I could afford and appreciate the truck. Financing? Through Ford and at a rate that made me cry. Before this truck, my son had to lay down in the back seat of my car AND the wheelchair didn't fit in the trunk. NOW, my son gets out of the chair and hops up into the cab like nothing. The greatest joy of this is seeing the smile on his face because of his sense of self accomplishment. He actually has a can do attitude and wants to only take the truck when we go places because now, he can do it himself. Galpin went overboard on us. They didn't act like car salesmen. They didn't try to cheat me as car salesmen are known for. They treated us like family. In fact, we almost consider them family. I will never buy another vehicle from anywhere else. PERIOD I would like anyone to challenge my review. PROVE ME WRONG... I was turned down by other dealers....in fact, just down the street from Galpin Ford, we were turned down by a Ford dealer that promised us the best deal possible. They made us sit there for 8 hours on a Sunday night to tell us no after telling us all the way up to that yes. In fact, they lied to us. We found out later that this dealership didn't even run our credit. How can they turn us down? The salesmanager answered that with "I want to make money on you and you are too smart to let me" Exactly his response when I questioned him on turning us down. We left there, spent 45 minutes with Phil Englander at Galpin Ford and that was only to do the closing paperwork. You want a car or truck and you want it the right way..where you actually walk away feeling good about the purchase???? GO TO GALPIN!!! Tell Phil that Kevin Berry sent you and see how you are treated. By the way, I do not work for Galpin. I've never worked for Galpin and I am not assocated with them. This is simply a satisfied customer singing the praises of a dream come true and if you don't believe me, I would be glad to send you pictures of my family and I in the truck, my son's mile long grin because he can do it himself!!!! read more

To begin, I am very particular. I know what I want, and if it can be ordered, I will wait for a product or vehicle to be made for my specifications and needs. To say the least, it can be daunting experience to buy a product from a dealer you never had prior experiences with. I was looking for a new work van. When the first generation Ford Transit Connect came onto the market, I thought it was a cool concept, but, the size and styling were not of my needs or taste. When the new (2nd generation) TC were introduced last year, it really appealed to me. I did extensive research online and decided this was the vehicle I was going to purchase. Keep in mind, if I could not get the options or accessories I wanted, it was not a giant priority to purchase one. Having my wants and needs in hand, I visited Galpin Ford and asked for Michael and Josh Moses who not only were highly recommended by various sources, but by the numerous outstanding online reviews. Being the first time in a Ford dealer, Michael and Josh immediately put me at ease by letting me dictate how the process was to take place. Armed with my specific requirements, we "built" the vehicle. It was a fast easy process that took roughly 30-45 minutes. Making the required deposit to get the process started, they informed me of the approximate time the TC would arrive at Galpin. Being mid-October, the van being made in Spain, it would be at least till the end of January when it arrives. The next morning, Michael called me and had the bad news the color I wanted was being discontinued for the 2015 model year. He was very apologetic and let me know of other colors that were available. During the months following, Michael was in contact letting me know the status of the vehicle. When the end of January arrived, he let me know the vehicle was built and in transit. The TC arrived the second week in February but I was traveling and could not complete the purchase. Michael and Josh were very understanding and never applied any pressure to "get me in". Finally I was able to purchase the vehicle!!!!! With all the information needed, not only did the price work for all involved, but Michael was able to obtain a great interest rate from Ford Motor Credit! To really express how great an experience this was, would take too long to write and too long to read, so the above summarized my experience with the Moses'. Again, buying a vehicle can be a daunting, intimidating and unpleasant experience. But, Josh and Michael are out of the league in how they accommodate their clients when assisting in purchasing their cars, from meeting, ordering, the paperwork and finally driving off the lot with your vehicle! I cannot praise them enough!!! read more