Erik G. was extremely helpful from the moment I walked in. He tested my car battery right away to…read moreconfirm that was the issue and clearly explained what was covered under warranty, along with details about the replacement battery. Alberto even installed the new battery for me, which made the whole process quick and stress-free. I've consistently had great service at this location, and this experience was no different. Definitely one of my go-to AutoZone stores!

Alan at Store #5485 is a lifesaver. I drove to LA from Texas to pursue my dream and my car is what…read morehas been helping me get around. I'd been having issues with my coolant tank and Alan immediately knew what to do. He helped me and was able to do a diagnostic test, get me the products I needed and ensure my car was safe and good to drive. I honestly am so grateful. I was scared and worried but Alan at this Autozone took care of my car issues and was able to help me feel safe and comfortable to go forward. He helped me and so many others today at the same time. It was truly a remarkable experience and I'm so grateful to Alan and the Autozone store #5485 for helping me when I really needed car care and support. Thank you, thank you!

I cannot say enough wonderful things about my experience with Sherman Oaks Collision Center. After…read morerecently being involved in a car accident, the last thing I wanted was another stressful experience trying to figure out what my car actually needed. From the moment I walked in, I immediately felt welcomed and at ease. They took the time to listen to my concerns, understand what I was looking for, and explain my options without ever making me feel pressured. Everyone was incredibly welcoming, patient, and honest. They clearly explained what needed to be done, what didn't need to be done, and worked with me based on what I actually wanted for my car. At no point did I feel pressured, upsold, or taken advantage of. Everything was very reasonable, and more importantly, I genuinely felt like I could trust what they were telling me. A very special thank you to John. His demeanor and presence made such a difference in the entire experience. He was kind, calm, reassuring, and made what could have been another stressful part of an already upsetting situation feel completely manageable. I truly felt like he understood that I had just been through an accident and treated me with compassion rather than simply treating my car as another repair job. They were able to take care of my car the same day, and I left feeling incredibly grateful that I found them. It is rare to walk into an auto repair shop as a new customer and immediately feel this level of trust and comfort. Sherman Oaks Collision Center has absolutely earned my future business, and I would recommend them without hesitation to anyone looking for an honest, trustworthy, and genuinely caring collision center.

These guys are Amazing! After a fender bender accident, I brought my Dodge Challenger in to have it…read morerepaired. They are friendly and welcoming and always do an amazing job. My car looks brand new and the quality of work is beyond compare. I can't say enough great things about this business and the Owner / Staff. They are also excellent at navigating with the insurance companies and make it seamless without the stress. I highly recommend this company!!! A+

The guys Don and Benik, who did my install of my truck bed cover, were fantastic. Super…read morecommunicative and kind, custom service. Highly recommend paying the extra cash and having them install your product. Really awesome people.

Knowledgable staff, recommended the right roof box solution and immediately installed it. They…read moreknew all the options, adjusted my mis-installed brackets (by me) and I was in and out from walking in the door to driving out of the lot in less than 90 minutes. I'll absolutely be back again if I every need another one. Fantastic.

Very quick and straightforward about immediate needs, long term needs, and pricing. Was able to…read moredrop off my car in the morning and get it by the after noon. Highly recommended!

I loved that I could stay in the comfort of my car with AC on while the smog check was being…read moreperformed. Andre was so polite and courteous, the best customer service I'd seen in a long time! The smog check price was very reasonable as well. I highly recommend Andre's Auto!

David was very helpful, and changed my old battery and replaced it with the new one!…read more He was very happy to help and I really appreciated his help.

My friend who is a veteran who has a phone number he has used and received his military discount…read morewithout incident at this store for years went to buy oil and a guy he's not seen before only said yeah you have a number but said it was good enough and refused to grant him his discount & no help or reason was offered. Simply didn't care to help a veteran out! What a shame how things have changed. Did your store stop offering military discounts and stop honoring folks who have had one on your system for years?

Kenneth is a great Manager. Someone decided to slash my Tesla while I was at Mullberry Pizza (best…read morein LA). This was the closest shop and I was prepared mentally for an expensive half day experience. There were several customers waiting and everyone seemed agitated which is understandable. Kenneth immediately had the car in the service area and I was on my way in 45 minutes with a factory spec tire at a very fair market price. He clearly has a great team because I observed them work from the sidewalk. I have 30 years experience in operations management.

I made an appointment for 3:00 pm online & received a confirmation. 2 hours later, I drove 20…read moreminutes to the location, only to be told that they are under staffed and do not have my appointment in the computer. The employee, who identified himself as the manager was unapologetic & matter of fact. No empathy whatsoever. Said he could "possibly " have it started at 5pm, & possibly have it done by 6pm, but likely that it may be overnight and done the next day. I asked if there can be any compensation for the inconvenience, since this was an error on the company's behalf. He responded, as he sat behind the desk tapping away at the computer, that there could be none. He stated that he bore no responsibility, and claimed responsibility lay with corporate , in effect, their inefficiency. As if he the employee and the company were a separate entity. Absurd! I never received any cancellation email or notice. I would NOT recommend this business to anyone. Yet, my experience may not be your experience. Still, customer service goes a long way in my book.

Placed my online order same day and it was ready within the hour. So I went by after work to pick…read moreit up. Staff were welcoming and polite. The guy who assisted me was making jokes and was making me laugh. I need that laugh. So thank you and the pick up process went smooth overall. I picked up a defogger window repair kit for my jeep.

They had the part I needed for my ac filter. Very helpful. I trust NAPA. I always feel they will…read morehave the parts I need in stock.

I made a online purchase for store pick up on a headlight restore kit. When I put in the order it…read moresaid it would be ready in 30 minutes but 3 hours went by and I didn't get any notification so I called the place. Will (I believe that was his name) was nice enough to help me out. He said sometime a person would pick it out but forget to push the button that said it's ready for pick up, so that's what happen. I wasn't in any rush so I just went the next day in the morning to pick it up. It didn't take long for me to get my item when I arrived at the store when they just open. They also do curbside pickup as well of your not comfortable going inside.

PROBABLY READ THIS BEFORE BUYING A PART!!!…read more HORRIBLE STORE, only one person had good customer service, and when trying to get help, utterly useless and unprofessional/RUDE! After giving all the information needed to find the right part for my car, I asked if it's refundable (just in case it wasn't the correct one), they reassured me that it was. When the part arrived and didn't fit my car, I went to return it since it was 181 DOLLARS! When i arrived, they told me since they received it from another store, they didn't know if they could refund it. I told them the guy who sold it to me guaranteed me that it's refundable BEFORE PURCHASING. When my boyfriend called to ask about the returned that same morning, they told him now it was a long process to return it and he simply couldn't do it as they're were customers in the store. When my boyfriend ask for the manager since he obviously stated he couldn't help, he got all defensive and started to sweet talk him calling "brother" and trying to cover his ass. My boyfriend simply just want to speak to the manager about why they said it was refundable when we bought it and now they're saying something different. FINALLY, they called back apologizing and refunded it. HOWEVER IT WASNT THE END OF IT. After a week and some days passed by, my money was still not returned. When asking why they didn't return the money, they didn't know. Eventually I believe the female manager rudely responded that it's was a bank issue. I told them it couldn't be a bank issue because banks don't hold your money if it's getting return, they would never reject a return credit or money, as I confirmed this with my bank's associate. When asking, what happens now since My bank confirmed they haven't received no refunded credit on their side, they refused to help at all, stating they cant refund the money again since they already did it once. So in the end, I LOST 181 DOLLARS FROM A PART I RETURNED!!!! AND THE ONLY WAY I RECEIVED MY MONEY BACK WAS BY DISPUTING THE TRANSACTION WITH MY BANK. So overall, these people literally are straight up bs. They tell u one thing, then change their minds, and when trying to figure out what's going on (since 181 dollars isn't just couch money), they respond to you rude and unprofessional and simply will tell u we can't refunded your money again bc there nothing we can do. Simply take your business somewhere else, I found the CORRECT part for 100 dollars cheaper at O'Reilly and AutoZone, so please do you're OWN research. For the one only guy the was helpful and nice, you know who u are, thanks for being better than your coworkers. Other than that wouldn't recommend.

Horrible customer service and "repair" experience. I had an appointment to have my Cadillac…read moreserviced at 3:15 PM, but no one greeted me when I arrived. When I said I had an appointment, I was told, "You know we close at 4:30, right?" My service light was on, but I only received an oil change. I was texted that my car was ready 45 minutes later, but the female at the service counter had already left. The service light was still on. The next day, I was told I had only received an oil change and would need to return for the service light issue, along with a quote sent for over $6,000. I bought the part myself for $40 at AutoZone and took my car elsewhere, where I paid $100 for installation. I also requested that I never be assisted by that female employee again, and I will not be returning.

I had an absolutely fantastic experience working with Perj "Pete" Yeghiyan! From the very…read morebeginning, he was incredibly patient, knowledgeable, and attentive to all my questions and concerns. He never made me feel rushed, and he took the time to explain every detail clearly, which made the entire car-buying process smooth and stress-free. His professionalism and friendly attitude truly stood out. He went above and beyond to help me find the perfect car that fit my needs and budget, and his guidance made me feel confident in my decision. It's rare to come across someone who is not only skilled at what they do but also genuinely cares about their customers. I can't recommend Perj "Pete" Yeghiyan enough if you want a trustworthy, patient, and incredibly helpful car dealer, he is the person to go to. I'm extremely satisfied with my experience and will definitely be coming back in the future!

great pricing and fair deals. oe parts for a very fair price. nelson has helped me in the past…read moremultiple times.

They are very helpful in finding hard to find parts for vintage BMWs although they don't always…read morehave what I need I learn something by speaking with them.