I just had my whole A/C replaced and wow what a pleasant experience. First of all no one wants to get this done and yes the expense is up there. These guys showed up early and got right to business. The owner even stopped by to make sure that things were on task. I have heard of these taking all day to install and these guys got it done in 3 hours. Cleaned everything up as if they were never there and explained what they were doing along the way. This is a big expense but as they left I was glad I chose Fountain Hills A/C. Great experience I will definitely be telling my friends. Thank You for easing my hesitation. I have had other companies come and they were pushy and I felt like I was buying a used car. These guys were easy going and great! ERIC B. read more

I had a scheduled appointment on a Monday. The tech called at 6:30pm that night and rescheduled for the following day. Tuesday was a no call, no show. I called the office 3 times and a 9 days later, still no response. This is how they treat the long-term customers (which I have been). I lost 2 days of work waiting and have sadly come to the conclusion that supporting this local business is a mistake. Stick with PARKER, they show up. read more

I have been using FH Air for 7 years, since 2019. Until about 2023, they were great, but the last three years they have been absolutely terrible. I had them install 5 brand new AC units between 2019-2021 for different rental properties I own. They always serviced them and I would receive calls from the manager and technicians promptly anytime I requested service, whether it was on the new AC units or any older ones. Since 2023, they never show up for an appointment. They never call with any updates, and I call them sometimes 5-6 times per day to get some sort of info. I stopped using them in late 2024 because of the terrible service. Now, one of my warrantied AC units has gone out, so I called yesterday, 15 July 2026 to have them come out and fix it under warranty. They scheduled appointment and then never showed up. I have called them 6 times today for an update. Each time they tell me they are sending a message to the technician to contact me, and then nothing. It's now the end of the day when they said they would show up, and not a word. I could not recommend to NOT use them enough. read more

They do not stand behind their product. $10,000 A/C went out due to defective copper wire. They would not stand by warranty because they blamed the Asians who supplied the wire. read more

Called Discount Air Care and within an hour Konlin Jones came to check my unit out. A motor was continuously running even when air conditioner was off. He asked if we wanted the entire unit checked and since it was a while, I agreed. They found a part was drawing too many amps and changed it and saved us a ton of money by doing so. They also found my original problem and replaced a pump. I found Konlin to be very courteous and fair. I have used this company for the past twenty years and I trust them. Absolutely the only Air Care company to use in Fountain Hills. read more

Really disappointed in the company. Been using them forever and a day, but can only get answering service and scheduling for Monday. Just got out of the hospital and cannot leave house because of medical equipment. Forced to call another company instead. Never again. read more

Horrible mismanaged company! They charged my credit card $900.00 for no reason ! They would not return phone calls it took my credit card company 3 months to clear the charge because they would not return their phone calls! Total scammers ! read more

Completes 90% of work and will gladly charge more to complete the job. During our HVAC inspection/service and altered tech to wiring concern on the roof. Thermostat wire from roof penetration to the unit was exposed, sun damaged and frayed, also assessed by tech requiring replacement as could short the system. Asked him to cover/protect wire (PVC pipe) but can only assume tech thought no one would look at the covered up wire. Not all wire on the roof was replaced, as we found old frayed wire by roof penetration upon review of work "completed". We alerted the company and tech came back out and said that is how they correct it as he can't replace all the roof wire as it would put a hole in the roof, although the wire comes through a hole in the roof. He talked to his supervisor and said he could splice the new wire in the attic, creating that hole in the roof he couldn't do before (he wouldn't be able to seal it), but that would cost another $300 approximately to not have any damaged wire exposed on the roof; already paid over $400 for the incomplete work. If you like a job almost but not quite done, then this is the HVAC company to call. read more

FH Air Conditioning - Not all the damaged wire on roof was replaced per invoiced work, concealed by pvc, probably at the most critical place where water would be - Heating & Air Conditioning/HVAC Near Me - Fountain Hills, Arizona

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This company is the worst! After moving into our new home they came out to do a courtesy service that the previous owner had set with them. Thought that was nice. After that it was part after part that "needed " replaced. The unit was put up in 2017 and it was now 2022. The unit left us in the heat multiple times and spent thousands of dollars. For them to say well you need a new one! After weeks of no ac we took the bait. 15,000$$ later a new unit goes up in sept of 2023... the unit then went out in sept of 2024 not even at its year mark! I called them to come out but apparently they all had the holiday off and couldn't be bothered. I had out of state guests, senior pets and small children in the home. They arrived 3 days later. They said it was the mother board!! And that I was responsible for a service call of 87$ and 500$ of the part as my warranty only covered 800$. I asked to speak to a manager and no call back. I attempted to call multiple times that day and no response! I reached out to the manufacturer and she informed me that I have 10 yr warranty on parts and will never pay for them. I also should not be paying for services being as it's less then a year Old. I got another company to come out and it was a 60$ switch which was covered and had air right away! Now I wonder how many of the other parts were needed and did I even need a new unit?? I doubt it! They take advantage of people! read more

I would NOT recommend this company! Last week, my AC unit stopped working. Hot air was blowing and and the temperature in my house was quickly rising. It got to 91 at one point. I called my AC company but they couldn't come out right way so I called another company. I was hoping it was an easy fix. I called FH (Fountain Hills) Air Conditioning & Heating. They were at my house within an hour and a half. The tech check out my unit, took pictures then called his boss. They told me that I needed a new compressor, a new phase-shifter and new evap coils. The tech said the coils were rusting and leaking. The cost to repair these items was $6000- $7000. But, they recommended that I get a new unit with a warranty for $8500 - $10,500. I told them that I wanted to get a second opinion. They said that they can get my unit started, temporarily, so that I would have air until the new unit came. $700 to get it going. I declined. Again they said, we can't have you staying here without air conditioning. We can install a new phase shifter for $199 to get you air for now. I declined again. Then the GM told the tech to write on my receipt that I declined. He wasn't too nice about it either. My AC company came the next day and after a thorough diagnostic, found that I needed a new Fan motor and a new Capacitor. My AC unit is 15 years old and still in great condition. I have cold air again and paid an extremely reasonable price. read more

We had an emergency on Saturday night. AC unit caught on fire. I got a reply back in less than 10 Min. They sent a technician in less than two hours. He repaired all burnt wires and cost was very reasonable! I totally recommend FH Air Conditioning, and will definitely use them again in the future. read more

Worst company in the world. Had them install a new unit and they replaced it twice . Didn't apologize just made excuses about " You know parts go bad sometimes" They had to come out 10 times before they got it right , YES 10 times and have the receipts to prove it. They came out for almost a year before they got it right. Replaced 2 units. No refund no discount. They won't even come back to service the unit anymore , they will not talk to me. So no warranty , No customer Service . Terrible. read more

This is either the busiest business in Phoenix or the most incompetent. They very quickly and efficiently came to diagnose an issue with a leak and recommended a remediation company. They collected our 50% down payment on July 29 and removed our defective air handler and outside unit on Aug 4. And now I am struggling to get them to schedule an install. The customer service staff is very friendly but my opinion is that there is a massive communication problem within the company - every phone call requires a call back which, in my experience, never happens. I believe I am a super friendly and reasonable person and i have called every day and have kindly asked them to give me any information about an install date. Nothing. Just a version of "someone will get back to you shortly" I am prepared to cancel the installation but since they have $6000 on my credit card it's unclear whether I will get that back so at this point I'm being held hostage. Beware. read more

Had FH come out for AC service and was told that coils were corodid and small leak but could not find it because it was in the back. Had them come out a month later said that I needed a new system for $6500. Came to replace AC unit and tech said the prior tech did not measure and there was no way to get the unit up in attic. After some research I got a 2nd opinion and was told by two different companies and told just need coils replaced which is still under warranty. Contacted FH and and asked why there was no communication regarding previous warranty and got the run around. Asked for a refund of my deposit and was given an option to have the unit replaced for $2700 and not $6500. 1. Why would I want it replaced if it doesn't need to be? 2. How can you offer me 50% off a unit? Apparently this company is about making a profit rather than servicing their customers as all over websites list customer #1. Spoke with Chad about refund and as this was $2,700 that they have for my deposit, I wanted the credit card used to be credited. He advised that I could not do that and a check needed to be mailed out. I did not want $2700 floating around in the mail and offered to come to wherever their office is and pick it up. Was suppose to get callback from Chad on Monday, no call. Called Tuesday morning and received callback Tuesday afternoon saying check would be mailed on 31st. Long story short, don't trust your first pick and always get a 2nd opinion. Hopefully knowone else gets screwed as I did so please look around. read more

Proceed with caution if you chose to use this company, they are unethical and use bad tactics to get what they want. My AC started blowing hot air and needed to be serviced. I do have a 13-year-old unit, that I know has a small leak (hence the need to have coolant added) and I do need to replace it soon. However, this is not the time I was planning on it and was hoping to get one more season out of it and I also told each company I know the unit is old. When the tech showed up he went up to the roof for about 5-10 min. During that time my AC started blowing cold, but then warm again twice. When he came down I was expecting him to tell me the problem since I could feel the cold air while he was up there. He immediately pulled out his phone and proceeded to show me pictures of how bad my unit was (age, leak, etc.) along with how low my coolant was. To which I said, "I know it has a slow leak, can you at least charge it for now so that I can get through this summer? You did something when you were up there and the cold air started blowing twice." To which he told me he has to call his supervisor on speaker. Once the supervisor got on, the tech asked if he saw the pictures he sent him of my unit. He hadn't and started to review them with the tech on speakerphone. He repeated EVERYTHING the tech had already said, with extra emphasis on how bad my unit is. He said with leaks and the age of the unit I couldn't he also told me that the type of coolant that my AC takes isn't even available any longer so even if there weren't leaks there was nothing he could do. He then told me that he could get me into a new unit for only $120/month. He proceeded to tell me about the unit, the benefits, and everything else he could think of. When I asked what $120/month equaled the quote was almost $9,800. I thanked him for his time and then informed him that I had two more companies coming out over the next two days and if I need him I will call again. He then jumped into comparison pricing and offered to come to sit shoulder-to-shoulder with me Thursday to compare offers because he won't be beat on price. I again said thank you, but if I determine I need you I will call. He gave one more attempt and he now remembered there was a unit in the warehouse that could be available for as low as $7K. I once again said thank you, if I need you I will call thank you for your time. I had a different company come out the next day and told me the same thing, "Your unit is old, and has leaks which is why you need coolant. You could probably squeeze one more season out of this though. I can recharge it for you. It's expensive because you have an old unit so $60/lb. You will probably need 5 - 7 pounds." I agreed and he charged it. When he came back down to check he noticed it was still blowing warm and went back up to see if he missed something. Shortly after I felt the cold air coming out. When he came back in the house to check he said there was a piece of insulation that was blocking airflow preventing the cold air. Remember when I said the FH Technician did something and the cold air was blowing. The previous tech knew there was a piece of insulation blocking airflow and when removed cold air would blow again. This company lied to me and it cost me $37 to hear it. I have requested a refund, and I am hoping to hear back from them soon. I do not believe this company can be trusted. When it comes time to replace my unit the company I will be using the same company that charged me $360 to get my AC back up and running. read more

Got one of those postcards in the mail and the repairman right off the back said both of my air-conditioners were old and bad and needed to be replaced. The air coming out of the vent was at 78 degrees according to an instrument. Called another company and was told the exact opposite. Ended up paying $75 for a relay switch and the cost of three pounds of Freon. The Freon was a mere $75 a pound, and I was quoted $250 a pound. Quite a difference! How can a small town company not even take the time to see that the relay switch was bad? That is why the temperature was coming out at 78 degrees. I am making a complaint to the Better Business Bureau to see what the company says to me. I have to fine running air-conditioners and it's almost 100 degrees out. read more

He was professional and gave me the information on my heat and air unit. I would definitely recommend this company, they gave me a heads up before they got here and they were on time and efficient. read more

I used to have a contract with this company, but today they charged me $279.00 to install a capacitor on a 2 ton air conditioner they installed in 2106 that was under warranty. Their list price is $125 for labor, so they just doubled !!! So much for honesty! I would not do business with this company again. read more

Tech diagnosed a broken compressor in our Lennox system, charged us $287 for service but would not replace the compressor because it was under warranty, which would have involved them getting reimbursed from the manufacturer. Beware! read more

Worst experience I've had with any home service company in my over 18 years of home ownership. First, a tech came to my home and stated that unfortunately he didn't have the necessary parts to repair my AC but promised someone would be out the following morning to get us squared away. The following day, another tech arrived as promised but stated he could only do half of the job and it would be a bit before anyone could get back to finish the job. When I questioned this stating it was not the promise that was made by his colleague the prior night he stated, "those sales techs will say anything to close the deal". The tech left and stared someone would call to schedule the completion of the job. Over a week passed and still no call so I started calling, it took over another week to get someone to my home. They were loud and crude throughout the job and left my home in disrepair. I will now have to hire someone else to come and repair the damage they did to the framing around my crawl space. Not to mention the $10k plus I've already paid for the "repair" and the two plus weeks of elevated electric bills thanks to their half fix. These people are a joke. Just steer clear. read more

FH Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Fountain Hills, Arizona

What a rip off! Got sucked into phone solicitation for $39.00 service on my air conditioning unit. All the repair person did was try to up sell me on services that I did not need! Was charged 159.00 per unit for cleaning with a solution that smelled like CLR or Lime Away. When I stated that to the repair person, his response was "oh no this is much stronger then that, and the public can't purchase it" I really should have read all the reviews before I ever let them step 1 foot on my property. DON'T USE THEM!!! read more

I would not recommend this company. We had a leak at our rental house. Chad came out and said there was no way to get to the unit in the attic and they needed a hole cut out. My husband, 53 years old goes over to check,because how can you have an ac unit that you can't get to, and he got up. When we told them this they wouldn't even let another service man to come out and look. Call a company that wants to do businesses We called the Cool guys and had it fixed within 2 hours after they refused. They did not have to cut a whole, and it was so much cheaper. read more

When I was called and offered the opportunity to have Fountain Hills service my air/heat pump, I almost declined because they told me they were taking over from the last company that had serviced my system and tried to sell me what I didn't need...I hate that! I'm so glad I gave them a chance. I was so impressed with specialist Dan Santoro, he was friendly, professional and reassuring. He showed me what issues needed attention, explained why it needed to be done without any "sales pressure"; completed the work quickly and even cleaned up after (I have never had an A/C technician do that!). I'm so happy that they will be caring for my system for the next 3 years -it's a relief to find a quality company with integrity and knowledgeable staff! read more

My AC was not running well. The air was not cold and did not blow very hard. I noticed that the fan on the outside portion of the unit was barley turning when it attempted to turn on. the tech looked at the unit and diagnosed that the started was bad. Took about 15 min to put the new starter on and he quoted me $750. When he finished he said he would cut me a break and lower this time to $365. I watched the repair, it looked pretty simple... He detached three wires from one starter and attached them to the new one. After he left, I looked up the price of a starter, was between $30 - $50. I am upset at the tactic of quoting me over $700 just so I would not be mad about his actual inflated price of $365. I have since had the job quoted by other AC repairmen in my area, the result was over $100 cheaper.. Sales tactics like this are what used car salesmen do to sell a lemon. Come on... read more

Wish I had seen some of the prior reviews earlier..... Received a call to have my AC inspected/serviced and agreed. When the representative showed up he quickly looked at my system in the attic and then came down and showed me the photos he said he took showing how corroded the coils were and that the blower was leaking oil which if not repaired immediately would require a whole system failure. He then got his supervisor on the phone to tell me I needed to replace the air handler and blower and it would cost $5400. He was quite pushy on asking for an immediate decision, which I refused without getting another opinion. I also asked for a copy of the photos and the proposal be emailed to me so I could review. That never happened. Yesterday I had another recommended and experienced AC technician check and it appears there is nothing wrong with my system at all. In fact, after this technician had me come up to the attic to look, the photos the FH Air technician showed me do not appear to have been from my system at all!! Very disappointing for a local company to stoop to this level to sell services. Beware.... read more

I called them out for my heatpump that was inop. This young guy comes out connects his gages and says my unit is out on low pressure and that I have a refrigerant leak and he says he can hear it. He then says he can set up another call for leak testing which cost much more money. So he charged me $49.95 a service call for nothing. So I called another company for a second opinion the second company came the young man went thru all the proper diagnostics located the problem a fixed it cost $49.95 service call, no leaks no parts! I personally observed both technicians. One was properly trained the other was lost in space. I will never use this company again, I paid for service I got nothing my final rating is 000000000000000000000000000000000000000000000000. read more

Bad service. Overcharged so much. Worst company. Didn't even apply the service charge to his work.

After dealing with this company for about 4/5 years I put a lot of thought into my review. They abused me from day one. They overcharged me more than once. They lied and told me many parts were bad and that I needed to replace them day after day of supposedly fixing things. They convinced me to go ahead and buy their club package. I did so. It was just a way for them to come out and make it seem like I needed more products. Upselling constantly. The poor techs. They aren't in sales. They are techs. Yet told to sell and upsell. Nonsense. I've now not got a maintenance package and this is after years. I feel ok now. I'm happy to move on and hopefully find a better company to deal with. Thanks. read more

Gouging Seniors. They wanted $700 to replace a run capacitor that was a little too low. I know it's 5 minute job and a $20 part. I have maintained production machinery that makes AC look like a toy. My back won't let me setup a 30ft ladder and the condo HOA would have a fit, if they knew. OTHER: They took over a 3yr maintenance contract from another company and are always trying up-sell me unneeded repair services. read more

Our AC didn't get cold the first time we turned it on this year. FH Air was able to get out to our house within a couple hours and fixed the unit for a very affordable price. I would recommend and use them again in the future. read more

If there was a no star, they would have earned it. The call started with them promising me a call within 30 minutes of arrival. I had asked for that due to an appointment. Lo and behold, my wife calls me and states that they have looked at the thermostat that my son had put in for me and it was not functioning, the real reason for my call to have them come out. She tells me that they had to call a supervisor in and they found that the furnace igniter was bad and needed to be replaced and that the thermostat was the wrong one. Fortunately we rent so she told them that she would have to contact the landlord. For this she paid them $225. When the landlord sent a AC gentleman, I was home and within 20 minutes told us that there was no issue with the igniter and he fixed the mistakes (incorrect wiring by Fountain Hills Air) that they had made while assuming that it was the wrong thermostat. The cost to repair what they assumed was the wrong thermostat was $150. My phone call the following morning was going well as I was passed to the operations manager. He then told me that they never said the igniter was bad. I asked him if my wife was a liar. He insisted that they never stated that the igniter needed to be replaced. At that point I told him that the choice was to not dispute the charge that I had put a dispute in and also that I wanted the $150 to fix what they had done to the thermostat. When he said no, I told him that I would report him to the BBB and that I would also write a letter to the FH Times. He did not care so I hung up. To me this was a typical bait and switch. I have since learned that this is a common practice from this "company" Do NOT use them. read more

Don't recommend it, worse experience! 2 month later still dealing with them nothing has been resolved yet, plus now they blocked my number, so i can't reach out to the company. Horrible customer service!! read more

I have never used this company. I have been receiving phone calls from them for 3-4 years, from different numbers, soliciting business that I do not want nor need from them. Absolutely pathetic that a company would harass people for years at a time with unwanted solicitations. A legitimate company would NOT do this. read more

The prior owner of our house used Fountain Hills A/C & Heating and had a club membership. Fountain Hills called to schedule a FREE inspection. the FREE inspection ended up costing me $462. They replaced a capacitor in the unit for $296 and cleaned the coil for $165. The capacitor can be purchased at Home Depot for $15. If they marked up the part 100% to $30 the labor charge for 1/2 hour work was $532/hour. Cleaning the coil cost me $165. Walmart sells the condenser cleaner for $15. Allowing them 100% markup, their labor charge was $270/hour giving them a half-hour labor. The maintenance guy (salesman) also checked my evaporator coil (copper) for leaks. He found no leaks but tried to get me to switch to a more modern "aluminum" coil for who know what cost. The only reason newer coils are aluminum is due to the cost of copper. Copper is much more efficient in transferring heat than aluminum. He pointed out the soldered connections trying to convince me it was corrosion. I felt pressured to make a quick decision regarding the work. I wanted to check online prices but he said he couldn't wait for that. Now that I did check A/C part prices, my opinion is that they charge confiscatory rates and I will find another company for any future work. read more

Bob Smart was informative and helpful when explaining our Air-conditioning system. He helped us make the right decision on how to best manage our system. We are very happy with the service and Bob's expertise. read more

If this rating were zero or less, I'd be glad to use the negative star. Before the business was sold about 2006, the company was good and reputable. After that, not so much. 2014 - Had west side ac and heat exchange replaced because of carelessness in their maintenance and the unit became rusted and damaged. Had to have new thermostat as well, and discovered on a cold winter's day that it was hooked up incorrectly. Only the ac worked, no heat on 30 degree nightsfor a week. 2nd units on east side went so were replaced 4/2016. The west side thermostat was also replaced a second time and incorrectly hooke d up again. So back for correction. Ditto the east side thermometer - hooked up with ac and heat connections reversed. Of course every time FH techs came, they continued with their upsell techniques. The units on both sides of the house were pronounced in perfect order in November, 2018. April, 2019, the reverse valve on the condenser went and their was no Freon as well as a damaged valve. Rheem would replace the part under warranty after 2 yr and 51 weeks of use but the rest was on me. Tech said Rheem was no good even though FH SOLD ME ALL THE UNITS. because I am such a good customer, FH would replace the valve and do labor, etc., for $1,370 instead of $1,750. What a deal. I did ask for a line item invoice and said I would think about it. One of the more interesting items was the huge charge to drain the Freon, even though the tech said the system had no Freon. The tech wanted a check and 50% non refundable deposit. No thanks. Oh, they could replace the entire condenser for only $5,000. No more. I will never do business with them again and will tell anyone who asks me the truth of their operation. My east side condenser was replaced for much less by an honest man and his heating and ac company. They techs also sealed leaks from the heat exchange unit to the vent system. No wonder my ac bills were so high the last few years. The vents had not been sealed in that area from 4/16 until last week in 4/19. Stay away from Fountain Hills Air. read more

A phone salesman called me and offered a safety check, and I took them up on it. The technician arrived and proceeded to do the check. I was told there was a leak, that R-22 was illegal starting next year and all systems using it would need to be replaced, and that I needed two new air exchange units. Timothy, the technician, got his supervisor, Chad, on the phone and Chad proceeded to try to sell me the two units saying I had just hours of life left on this system. I told them I wanted to consider for a day and the super high pressure continued. At that point I did cave to the pressure but then changed my mind again and told them I did not qualify for the financing. Timothy packed up and left and shortly after I noticed that the AC upstairs was not working. I scheduled a second opinion with Parker & Sons, (you'll find my highly favorable review on their page) but sadly he could not get to us for a few days. So we went several days with no AC upstairs only to discover when Richard from P&S came out that Timothy had disconnected the wires to make the system not work. Richard reconnected everything and the AC worked fine. He did all system tests and determined that the things I had been told by this unscrupulous company were not true. R-22 is being phased out next year and it will get more expensive to replace as supplies go down and no new is made, but systems using it do not HAVE to be replaced. If the system does have a leak, it is so small that the pressure from last year to this year is virtually the same. And, finally, I was told I had just hours of life left in my system, with the second opinion stating I had years left. Whatever name this unscrupulous company is going by, Fountain Hills Air Conditioning, or FH, save yourself and call somebody else. read more

Everyone is very nice including the repair man. I was charged $704.36 for a condenser motor and capacitor. I looked up the motor they installed and retail was $85 and the capacitor was $16. The repair took an hour. I always try and support Fountain Hills businesses but this really feels excessive and I will not be using them again. read more

After calling one of the companies that advertised 24 hour service, and not receiving a call back from the technician (it has & Sons in the name), I called Fountain Hills Air Conditioning and Heating at 10:00 pm on a Monday night. A live woman, who was very polite and seemed concerned about my predicament, told me someone would be at my home the next morning at 10. Instead, I was pleasantly surprised to meet Chad at 8:00 a.m. He diagnosed the problem within 15 minutes and we went over options. I felt fully informed and he did not up-sell me even though he had the opportunity. A crew led by Omar showed up bright and early the next morning. They were courteous, competent, and knowledgeable. The new unit including handler was replaced within three hours. This company exceeded my expectations. The experience also taught me to be wary of these companies that advertise 24 hour service. When that other company called back, Chad from Fountain Hills AC was already at my front door. What fantastic service! read more

Would not recommend this company at all! Scam artists. They messed up all the wiring on my unit and charged me 3 times what other companies would charge. I should have read the reviews online before I called them. read more