This company use to be something do quality to office staff and technicians that were at the top of their game! Today it's an absolute nightmare they read of a script and can't give any proper information there is no transparency nor to they care about loyal past customers! Good luck and no wonder the name has changed 3 times in 2 years! read more

Called and spoke to Sandra the other day. I told her my problem and she directed me in the right direction. She absolutely sold me on AAA Cooling Specialists. Buddy Sklar read more

If you want to bend over and take it from behind, no lube, then use these guys. then wanted $900 to clean the coils and replace 2 run caps. That's about 30 min of work and $30 in parts. NOT a $900 job!!!!!!!! Found another guy, he did the job for me for $150 read more

I've used them for years with no issue but they have changed. Had an appointment, blew me off last minute. Tried to schedule weeks out even though they were supposed to be there same day. Scheduler said tough luck. I wouldn't do business with them again. Not hard to be honest. Will spare the review with the rest of the details. read more

Of course I wanted an air conditioner to last forever when I bought this home 3 years ago. AAA Cooling helped me make it last with attentive Maintainance over this time. Bummer, it stopped working and Ray Inclan was sent to assess my financial and heating and cooling comfort level. I couldn't have appreciated him more because he was direct and factual about what was possible. I was set up on my schedule to replace what needed to happen. Then, the best installers, Nate and Christian, showed up with perfect service and attention to improve my heating/cooling situation. They couldn't have been better or more professional and punctual and thorough. An unwanted situation made less painful by great people! read more

Our thermostat was not working. The service person arrived in an hour. Very courteous and knowledgeable.

Tried to charge over $800 to replace 3 capacitors costing under $12 that I replaced in under 30 minutes. BEWARE! Gilbert, the technician, was very polite and professional. When I questioned why the EXTREMELY high cost to replace 3 very inexpensive parts that require about 15 minutes of labor (I have 2 air conditioners, so 30 minutes in total), he explained that they are in business and have overhead. Of course, all businesses have overhead, but that doesn't justify their practice. If they charged $100.00 per hour and a 1 hour minimum plus the cost of parts then the repair would come out to less than $140. I don't believe most people understand what a capacitor is and in my opinion, this industry grossly takes advantage of people's lack of knowledge. BEWARE! read more

This has been a fantastic company to work with. I manage private homes and commercial buildings. I've used AAA a few times and each time they have showed up on time, had the parts they need in their vehicle, and charged a very reasonable price. I am happy to have their service around. read more

I would like to share my experience of leaving AAA Cooling Specialists. I worked at AAA for a total of almost 3 years, I left and was asked to come back this past January. I was quickly back to having to much on my plate and physically feeling the anxiety of it. And after being asked to do a job of someone else because I was better at it even though i was weeks behind on my own work and nothing was taken off of me, it was my last straw. I told the owner I would give a month or 2 notice so that I could help train and update all processes. I did not want to leave them in a bad situation this is someone(the owner) I cared about and had love for. This person described me as the glue of the company, her right hand women....this is why this is so upsetting I gave blood, sweat and lots of tears for her and this company. They repay me by firing me with no notice out of spite and then are fighting my right to collect unemployment insurance. I ended up really sick in the hospital the following week and now have tons of medical bills. I plan to fight them but how cold hearted can you be... I do want to be clear this is nothing against the other employees, they are all amazing truly. read more

They did a great job - had another company and it was way overpriced and did not need most of what they suggested. John B came out and was on time, professional, honest and did great work. I am glad to have found them. I signed on for a year contract and got discounts - looking forward to seeing them again. read more

Poor customer service! First we have spent a lot of money with this company putting in a new A/C system. Less than three weeks ago they came out to check our system (cost $400). A/C went out today (110 degrees) they couldn't bother to come back for 3+ days? Called someone else and they came out the next day. I will NEVER use them again! read more

My advice to anyone, always get a second opinion. You could save yourself thousands of dollars

Such a great company. Honest, and treats every customer with urgency. I had my compressor break 1 week before we got into the 90 degree weather here, and they came out and gave me an immediate price quote. Two days later they were here with a crane, and a day after the job was done. I am loving the cool air that I get, definitely an essential here in Arizona! read more

Over the past year I had repairs on my AC and informed to start planning for replacement. After calling the former Contractor, I somehow connected to AAACoolingAZ from Scottsdale. The Comfort Advisor, Ray, came for a scheduled appointment and after approx. 4 hours of conversation regarding the specifications of the Trane product I was sold on definitely this is the product desired. Ray was extremely professional with a no pressure sale. After a lengthy discussion and sold on the Trane product Ray left to discuss further if we could come to terms. A follow-up timely call as promised finalized the deal. Follow up with installation was faultless with exceeding expectations. Installation was timely, efficient and staff exceeded my expectation in timely completion of the job. Great to now have a Contractor I can depend on for many years. read more

Gilbert L came out to evaluate and estimate improving AC air flow to kids' rooms, he was awesome! He made adjustments on site and recommendations if that does not fix the issue. This is the third company we had for an estimate and by far the best! It was more expensive but worth it! read more

Mike Miller from AAA came to look at a leak in our system. Mike had a mask on and covered his shoe while in our house. He fixed the issue and went above and beyond. Very professional and polite. Explained everything and sent pictures. Highly recommended! read more

We just had AAA Cooling Specialists install 2 new Trane units in our home. We were very happy with their service, from the initial consult, to the completion of the installation. The crew was very polite and excellent at keeping us posted on arrival times and work status. We would highly recommend AAA Cooling Specialists for any size job you may have! Terri F. read more

I've used AAA twice now since I bought my home, first for AC and recently for heat. Both times the customer service was great! Viv and John were professional and accommodated my schedule. The services performed by John were complete and thorough. He kept me well informed as he progressed. Thanks AAA Cooling Specialists. read more

John from AAA came out on short notice after hours and fixed the unit. I can recommend John and AAA

Great customer service but the tech said the unit could not be fixed. I found someone else who replaced the motor and the condo is cooling down quite nicely. read more

Today, Mike came out to service and assess my AC. He thoroughly explained what he was doing and my options. Gave me honest evaluation of my systems lifespan and didn't try to up sell me. read more

I have used AAA Cooling at my residence as well as at my rental property. They are the best in the business: always prompt, professional, courteous. They go the extra mile to make sure they provide quality service. I was having trouble with my AC in the middle of the summer -- they were able to come out within the hour and take care of the problem. Furthermore, they always answer their phone after hours so you get to talk to a live person when in need. They always follow up with you within 24 hours after the work is done,--which really shows how much they care and shows they take pride in their company. Last summer, I needed to replace the entire duct system at my rental property due to mold. They were honest and very thorough. They got the work done right away so that my tenants could move in. They even went out the following day to check everything and my tenants called me to sayhow courteous and professional everyone was. I would definitely recommend them for anyone needing heating/cooling work. read more

I don't understand why this company has such a good rating. First, they could't figure out why the A/C stopped working intermittently. Because they couldn't figure it out, they replaced a thermostat and charged us over $250 for a $50 thermostat even though that didn't fix the problem. Then when we called on a weekend because it wasn't working again, they kept repeating that we would be charged extra to fix the problem even though we said they never fixed the problem we overpaid for. When they came to service it again, the unit was working but we told them we were still having the same problem. It wasn't working the previous night but it started working before they showed up. At that point, they said they still couldn't do anything because it was working. My husband's a contractor too. If somebody calls him about a problem, he fixes it. If it breaks again or is not done correctly, then he returns even on a weekend to fix the problem. In an effort to avoid another sleepless 90 degree night in the bedroom, we're switching companies and getting a new unit. read more

I felt the need to write an update about AAA cooling specialists. After I called them and left a message about my poor experience with the person who answered, someone called me back and explained that the person who had wrongfully worked on our A/C was new to the company and offered to make things right. I will continue to use AAA Cooling for our summer/winter inspections, but I will make sure to be more involved with the process until I truly feel comfortable with them again. read more

What a professional company. Starting from the time they pulled up with the clean looking vans, to putting on shoe covers without being asked, and vacuuming before they left. Not pushy at all and made recommendations to repair issues I didn't know were there. Showed that their goal was to make my unit and home more efficient. Thanks AAA! read more

As a Property Manager, I know a lot of different air conditioning companies. AAA Cooling is one of the most reliable and trustworthy companies I've worked with. That's why when I needed a new unit in the Fall of 2012 I purchased my Trane thru them. They called and reminded me about my check up and all is great. I would recommend AAA Cooling Specialists to anyone looking for an honest repair company. read more

We are very grateful to AAA cooling for helping us. We had gotten in over our heads with a very inexperienced hvac company that literally duct tapped together 2 new units in our attic. Needless to say we had major problems on our hands after the install. We asked AAA cooling to come out and help us. They basically had to redo the installation and fix multiple leaks. We have since had some minor issues from the original instal and AAA cooling has helped us out as they have a 1 year labor warranty. As far as the way they conduct business here are a few of the highlights. They have an answering service for hours that they are not in the office so Wendy will call or text you when you are in need which is extremely reassuring in the dead of summer! The installation team was on time, wore booties in the house, respectful, fast, and cleaned up after themselves. Mike who was part of the installation team took before and after photos for us and explained what they were doing and why, which we really appreciated. Mike V. also came out to help us with diagnostics and repairs we felt that he was honest and knowledgable. We are pleased with their service and will use them again. Thank you to the AAA cooling team. read more

I scheduled AAA Cooling Specialists to evaluate my ac and duct work. Once here the tech said he is not the one who specializes in duct work but he would have the office call me to schedule the person who is. I wait a few days and no call so I called and apparently someone dropped the ball and forgot about me. No problem so I schedule a new day for the duct guy to come out. About 1 hour prior to our scheduled appointment someone calls me and states that he is not the duct expert so he can't come out but he'd be happy to schedule another appointment with another guy. Who the hell does business like that? I set aside time in my schedule for appointments only to be canceled by poor planing and scheduling by a company whose business is to take care of customers. What a waste of money and time. read more

Had a great experience working with AAA cooling. The staff at the office as well as the installers were very professional and handled all my concerns in a very timely manner. I would highly recommend this company for any air conditioning needs. read more