Fixed the problem right away thanks! In addition they thoroughly cleaned the fireplace and the glass stones inside.

This company provided an outstanding service from stat to finish. They inspected, provided a professional report with images of the damaged areas in the chimney, their recommendations and costs of repair. They performed repairs professionally , cleaned up thoroughly, provided images of the repair in a followup report. Even repaired my outdoor fire pit that had never worked properly for 2 year before they left. They left me with best recommendations on use of the fireplace and fire pit. I was very pleased with their work and feel safe using my fireplac. Worth every penny! Highly recommend Fiddler on the Roof read more

[[HIGHLIGHT]]We had a great experience with this company.[[ENDHIGHLIGHT]] They were quick. [[HIGHLIGHT]]Responsive and were able to provide me with the information I needed based off of the reports given to me by other professionals.[[ENDHIGHLIGHT]] Everything was honest and competitively priced. read more

[[HIGHLIGHT]]This company simply exceeds every expectation.[[ENDHIGHLIGHT]] I have a 50 year old gas fireplace that needed a complete makeover and Fiddler didn't disappoint. [[HIGHLIGHT]]Scheduling was easy, they made the recommended repairs very clear and easy to understand.[[ENDHIGHLIGHT]] And they fulfilled on all of it within two days. Their technician, Calvin, is amazing. [[HIGHLIGHT]]And Enrique in the office is a pleasure to work with.[[ENDHIGHLIGHT]] Value, workmanship, courteous approach, and more all in easy one-stop shopping. I highly recommend this company and will use them again should the need arise. read more

Five Stars -- Above and Beyond Service! We recently had an issue with our gas-electric fireplace not turning on. We tried everything we knew -- including replacing batteries and searching online -- but couldn't get it working. [[HIGHLIGHT]]Every other fireplace company we called either wasn't available for weeks or wanted to charge a couple hundred dollars just to come take a look.[[ENDHIGHLIGHT]] Then we found Fiddler On The Roof and wow... what an incredible experience! [[HIGHLIGHT]]Due to scheduling, we connected with our technician Enrique over the phone via FaceTime, who was not only quick to respond but genuinely friendly, kind, and so easy to talk to.[[ENDHIGHLIGHT]] He instantly recognized our unit, and started walking us through troubleshooting steps we never would have figured out on our own. Within just a few minutes the fireplace lit up perfectly again. Enrique genuinely cared about solving our problem, and he absolutely earned our trust. We're now scheduling him and his team to come out for a full maintenance service -- and to take a look at our other (older) wood-burning fireplace with a gas line to see what can be done there. The company's onsite service pricing is very reasonable too, so it's a no-brainer. Enrique was knowledgeable, honest, personable, and truly went above and beyond. We're extremely grateful and will definitely be long-term customers! read more

Enrique was awesome! Had an issue with my electric fireplace. He guided me through the fix via FaceTime and helped problem solve in the same day. Was friendly and quick. Highly recommend! read more

We have had our Rais fireplace for 6 years and after the first year it started giving us trouble. It wouldnt turn on and gave the 04 error message on our remote. We called the shop we bought the unit from over the years and different technicians came and went who got the unit going for a few weeks, but then it would fitz and no one was able to figure out why. We finally gave up on the fireplace shop, after they wanted to charge over a thousand dollars for a third replacement of the maxitrol receiver because of inflation (so the fireplace has had 4 total receivers over 6 years). But like previous times, it fitzed within days, and we got a refund on the unit. We finally gave up on the shop and decided to call Fiddler on the Roof, and we were told Enrique is their technician for the maxitrol systems. The fact they even had a specific technician familiar with the system was a big win. When we met Enrique, our first impression was, "oh so this is what a real fireplace technician is like!" Enrique nerds out on fireplaces the way other guys nerd out on cars. Enrique took apart our fireplace, got in there with a voltmeter, and seemed to identify the issue. Sadly, fireplace fitzed again. I called Enrique, and it was a big relief for me when instead of being defensive (like the fireplace shop) he was genuinely curious and came back without charging and went through the fireplace components again... and realized the "new" maxitrol unit we had bought from the fireplace shop was manufactured in 2016 and actually looked a little scuffed. He replaced it with a 2024 unit he happened to have on hand and im so happy to report our fireplace has been working every day as expected. The cost for the site visit may seem a little higher compared to other fireplace shops, but it makes sense because Enrique is a true diagnostician for fireplaces; he spends the time it takes to understand and fix the problem. To receive that type of patient expertise, is money well spent! So if you have a troublesome fireplace, get a real gas fireplace technician and call Enrique! read more

[[HIGHLIGHT]]Excellent customer service.[[ENDHIGHLIGHT]] Guys were knowledgeable, polite, and efficient. I hired them to do chimneys at my rental; my tenants were so complimentary that I had them come to our home. Just good work by good people. read more

[[HIGHLIGHT]]I left a message about my gas fireplace not working and was promptly called back by Enrique.[[ENDHIGHLIGHT]] He was so wonderful and helped me troubleshoot over the phone. We were able to address and fix the issue in no time. Enrique, thank you SO much for helping me get my fireplace working ahead of the rainy weekend. I cannot recommend him enough. read more

Amazing experience with Enrique, super kind,efficient and knowledgeable about my fireplace-the best...i would recommend them HIGHLY. Thank you so much. read more

Enrique and his "student" came and fixed my Heatilator gas fireplace today. They were professional and taught me how to fix the fireplace in the future if I need to and they cleaned the glass of 20plus years of soot and vacuumed. I would recommend this company for your fireplace needs. read more

I used Fiddler last year to clean chimneys, which they did and they recommended some minor fixes which I passed on. I used them again a few months ago to clean same chimney and this year technician recommended similar minor repairs + additional cleaning for excessive soot in flue. However, when I received estimate following day it was to replace entire fireplace and flue for $20k! When I called Gerardo he did not explain change or revise his recommendation. Accordingly, I checked with another chimney service who showed me that there was no excessive soot build up and only repair required was to instal new cap at top of chimney for less than 10% of Fiddlers quote! As a result I used that service, Chimney Check-up, and will never use Fiddler again! read more

We had a great experience with this company! As usual, I had many questions prior to booking and Reyna was wonderfully responsive. We finally set our appointment and received reminder emails and then texts the day of. The texts are very convenient for Jim G as he is working form home and almost always on a call/in a meeting. Andrew was great! He inspected the 3 gas fireplaces in our new home, set one up that was partially installed, and made some recommendations. He was fast, honest, and helpful! If you need any kind of fireplace service, contact Fiddler on the Roof! read more

Andrew was great! He was able to get out new gas fireplace setup and check our other two fireplaces, that are also gas only. He inspected them and have several recommendations to get them in safe working order. Prices were competitive, great customer service, and used text for communication which is very convenient for me since I'm on so many calls. read more

Reyna and Enrique with Fiddler on the Roof are absolutely amazing. Although they have a completely booked out schedule as they are the top and most reputable chimney inspectors who are licensed, local, and family owned in the area, Reyna and Enrique took the time to professionally listen to our needs and send out a chimney inspector squeezing us into their very busy schedule as they wanted to assist us as best as they could. The level 2 chimney inspection $399 included detailed cleaning, photos, and analysis of our chimney with detailed recommended repairs/replacement quotes for pricing. I highly recommend A Fiddler on the Roof for level 2 comprehensive chimney inspections and recommended service quotes. read more

Good Service, knowledgeable staff at a fair price in today's crazy inflated market. I recommend this company.

It took a couple months to get an appointment but it was well worth the wait. We had a first time chimney inspection on a wood burning chimney. The representative of the company was very thorough and friendly. He arrived with a mask and footwear covers. He was very respectful of social distancing and we felt comfortable with him to come into home. He explained what condition our chimney was in and was also very honest about not needing a sweep. We did get some quick cost estimates on what the chimney repairs would be. We received photographs and a thorough inspection. Would highly recommend Fiddler on the Roof. read more

From the first call to completion of work it was a great experience. They closed off a chimney top since it wasn't used. Did a fast and professional job for a fair price. Will be using them again. Thanks read more

Fiddler On The Roof Chimney Service - Fireplace Services Near Me - Van Nuys, California

This is the firm you can trust, and that's what you need when it comes to fireplaces. I had consulted two other companies, and one didn't come with the materials he needed, then put on what I learned was a flammable adhesive. Nor did he point out obvious problems with the chimney cap on my roof. The other was a fireplace store, and just said a guy would come in and convert my wood burning fireplace to gas logs-- I had no reason to believe he would be taking time to check the roof exhaust. I was lucky that I had met Enrique a few years ago at another location, and I remembered the catchy name of the company. Enrique explained they would run a simple flue test to be sure I'll be safe (it took just a few minutes; phew, I passed). He came up to my roof and noticed a few things not up to today's code (it's a '70s condo building) that he can easily fix to enhance my safety. The two young men, Christopher and Chris, who did the installation were superb, so clean and careful and did just beautiful work and were a delight to have in the home for the installation. read more

I called for a quote and after speaking with them my first impression was great customer service, fair pricing, and good communication. I met Jorge, who performed my chimney sweeping and chimney cap installation. He was great and very respectful of our house. I'm asian so I laid out bags on the floor lol, but he actually had his own equipment to keep the area clean, I was thoroughly impressed. Great service and pricing! read more

Fiddler On The Roof Chimney Service - Fireplace Services Near Me - Van Nuys, California

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They were great! Fixed my gas fireplace quickly and efficiently. Would definitely use them again.

We had the pleasure of working with Enrique to help us install our gas fireplace. We actually had a bought the fireplace at Fireside BBQ and Appliances. We had a very difficult time with this purchase. They hard sold us on the fireplace and explained that they had someone in house that could install the fireplace if we needed. We tried for two weeks to contact their fireplace installer by both phone and text with no response. We had paid a good chunk of money for the fireplace and over a month had passed and we were struggling to find someone that could install it. Finally we found Enrique. He came over quickly and gave us an estimate. Although he was booked out for months he understood our situation and was able to squeeze us in for the installation. He did an excellent job. Also providing us tips and tricks and let us know if we had any questions that he could text us (which we do)! He did a great job, explained things to us in a way that we could understand and is now a resource for us. Thank you Enrique for your top notch customer service. read more

Best chimney service in the SFV. The guys always go above and beyond and answer any questions you may have and are very knowledgeable. The lovely ladies in the office are so kind and are very helpful. Exceptional service and always do amazing work. Highly recommend fiddler. read more

I found these guys on yelp, I called them and made an appointment for them to come out and to take a look at my chimney. On the day of the appointment nobody showed up. Later that day, I received an average quote from them through Yelp. Just upset about nobody calling me and letting me know that they are not coming. The price I got was on the higher end. read more

Professional, on time, clean, great work. James and the other tech (sorry I forgot his name) who came out to work on our chimneys / fireplaces were awesome. Couldn't be happier with the service and work they did. 10 starts for Fiddler on the Roof and for James and his partner. read more

This company is absolutely above and beyond our wildest dreams! My husband and I cannot thank the crew--Reza and Chad--for the awesome and incredible work they did on repairing our fireplace! We've lived here for almost two years, and we were led to believe that our 94-year old, Spanish Revival home's fireplace could not be repaired to be usable again; and the name Fireplace Solutions is most apt for the fabulous work that these guys did here. Our team of Reza and Chad are awesome: Extremely conscientious, polite, thorough, excellent communications of each step over the two days, and fabulous customer relationship skills. We are so appreciative of their wonderful work, and to have a working fireplace is beyond our dreams! Thank you Fireplace Solutions/Fiddler on the Roof for this most satisfied customer; I wish we could give you "10s"! read more

Fiddler On The Roof Chimney Service - Awesome work! - Fireplace Services Near Me - Van Nuys, California

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I would stay as far away from these people as possible. We paid for an inspection, they refuse to give us the report. We got an estimate that specified exactly what we needed, then they sent 2 change orders almost doubling the price. They are shysters!! Read Phillip C.'s review also, same thing. read more

From the phone call, to the inspection, to the repairs, it was a great experience with Fiddler on the roof. I needed a second opinion on a previous chimney inspection. They gave the option of reviewing the previous report or doing an independent inspection. I chose the latter since it only cost $89, and was applicable to any repairs. The inspector, Enrique, was knowledgeable, communicated his findings, and helped me understand all his recommendations. This was a welcome change from my experience with another chimney company. When they came out to make the repairs, they were professional and quick. One setback was that some chimney and firebox paint peeled off when their protective tape was removed. They were honest and showed me the damage, then made efforts to fix it by painting those areas. They've earned my loyalty. read more

Fiddler On The Roof Chimney Service - new crown and cap - Fireplace Services Near Me - Van Nuys, California

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I contacted Fiddler to install a corner fireplace. Due to HOA and code limitations, what should have been an easy job turned out to be a bit of a nightmare. The owner, Russ, was extremely patient with all my needs/wants. He did multiple drawings and helped me look for the perfect fireplace that looks great as well. Lots and lots of emails and phone calls later it was installed and it looks beautiful. Before I contacted Fiddler I started out doing my own research online and the plethora of details is overwhelming. The process was so much easier with an expert doing recommendations and giving advice. I've since moved, and used Fiddler again in my new place. Since I didn't want to repeat the previous exercise with the HOA, I was forced into buying something that looks a little old fashioned. Russ helped me turn it into something more contemporary. Very happy with it! I just searched my mailbox and found 115 emails from Russ (and I had an email meltdown that so that's not even everything.) Kinda embarrassed to have bothered him so much, lol. Not once did he complain though. Thanks Russ. The tech I dealt with the most was Gerson. He is always friendly and professional. Takes lots of pictures and measurements. He is also always careful with my floors and tile etc. Internal communication between Russ and Gerson is great, so it was just so EASY. My one point of contact was Russ, and he was always fully informed. They use texts to confirm appointments and message when they're on their way, which works well. Julie (part of the office staff) is always friendly and responsive. Yay for great customer service! I'll see Fiddler again for my next project. read more

Fiddler On The Roof Chimney Service - Fireplace Services Near Me - Van Nuys, California

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I have had some horrible experiences with other companies trying to fix my gas fireplace. One of them wanted to charge me almost $2K to replace a bunch of parts, which, guess what... didn't need to be replaced at all. Enrique diagnosed and fixed the problem quickly. He is knowledgable, friendly, and a true expert in his field. I will never go anywhere else again. read more

Honest, excellent work, good value. Only con is that it takes months to get someone to come out, they have a long waitlist. But they gave me a quote for less than half of some competitors. Very knowledgeable and professional. Highly recommend. read more

I contacted them about converting a wood burning fireplace to gas. Gilmer responded quickly and answered all my questions patiently and thoroughly. Although it doesn't look like I will be proceeding with this project,and it was clear that I would need a plumber for a majority of the work, Gilmer was fantastically kind and generous with his time to walk me through what it all would take. Thank you! read more

All of the five star reviews for this company surprise me since my experience was not five star. I had Fiddler on the Roof come out to inspect my chimney. I had it lined and cleaned a few years ago (prior to pandemic) and planned to use it this winter. The person who came out proceeded to give me a laundry list of issues with the chimney that needed to be fixed. He even said I'd likely need to have a section of the chimney removed so they could accomplish the other work that needed to be done. I'm no chimney professional but my internal B.S. meter went crazy. The estimate exceeded $5,000. I subsequently had two other companies come over. My B.S. meter was confirmed. Both companies said my chimney was in excellent condition. I had a flu installed and paid a few hundred dollars. I was told the Fiddler field workers are paid via commission; I can't verify that but the estimate I got sure seemed to support that. Bottom line, if you get an estimate that feels really pricey, get a few more estimates from other companies. Caveat emptor with this company. read more

Used them several times over the years for fireplace maintenance. Always fair and reliable. Definitely recommend!!

I found these guys on yelp and they did not disappoint! I had superior service from both reps that came out to the house to look at our fireplace which hasn't been touched in 20 years. I also decided to convert it to gas, but had bought my own set for them to install. Andy came out and spent a good part of the afternoon cleaning the chimney and installing the new fireplace logs. The company and its reps are so knowledgeable. Very happy I called them and I now have a safe, beautiful working fireplace in 20 years! read more

Fiddler On The Roof Chimney Service - New gas log set. Safe, clean fireplace! - Fireplace Services Near Me - Van Nuys, California

I couldn't have had a better experience with Enrique and his crew at Fiddler on the Roof! My very old fireplace needed to be brought up to code and I'm so happily with the results! They knowledgeable, polite, and professional. I would definitely recommend to family and friends! read more

Fiddler On The Roof Chimney Service - Fireplace Services Near Me - Van Nuys, California

Excellent service! Enrique and Camelo (not sure I spelled that right) were so great! I had a smell coming from our gas fireplace and wanted to get it serviced to make sure it was safe to use. Enrique was so knowledgeable. He explained everything to me about our Gas fireplace. They both were professional, on time, kept me updated through text messages, answered all my questions and even went above and beyond wearing shoe coverings in our home. I would highly recommend this company! Our fireplace is up and running safely! Thanks to them I have a piece of mind that my son will be safe and we will have a beautiful fireplace working just in time for Christmas! read more

Thanks to Guilmar, Reyna and Jorge, we are finally able to safely use the 3 fireplaces in our home. They came out right on time for our appointments, were easy to work with and fair in their costs of all the work that was done. I will recommend them to anyone needing any kind of fireplace work. read more

Just an update: The fireplace had a smell to it and (as stated in my review, safety is a HUGE thing for me). We contacted Russ and he came out the very next day to ensure that everything was good with the fireplace. Turns out that it is just "burn off"... a common thing related to the paint within the fireplace. But Russ was quick to come out and make sure that we were happy, safe and satisfied customers! Also, an updated picture ... we got the tile installed around it and the tile guy commented on the quality of work done by Russ' crew (specifically how perfect and smooth the backer board was). We are waiting on the mantel but I am extremely happy with the end result! read more

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Dear Friends, If I could give 10 stars I would. I contacted A Fiddler on the Roof Chimney Service after another vendor had done a terrible Bate and Switch on me. From the moment I spoke on the phone with Reyna about my situation, she suggested that there might be a better solution and fix. Raul (who I now call St. Raul), arrived on a Saturday ready to solve my complicated problem. Sure enough at an extremely reasonable price they fixed my chimney. Not only did they fix my chimney but suggested ways to make the fireplace more beautiful. I ended up purchasing a beautiful gas log. Raul and his team painted the interior of my fireplace black. My story does not end there....I asked them for a second opinion about a double fireplace situation at a rental property. A Fiddler on the Roof once again came to the rescue. Raul and his team repaired both fireplaces and even painted the frame of the old glass doors giving them a totally brand new look. I think these honest, hard working, gracious and competent reasonably priced Fire Place Experts deserve a 10....10....10!!!! During this difficult time for everyone Covid19 spending less to get more is a much appreciated outcome. Yay Fiddler on the Roof Chimney Service for making our fireplaces bright and beautiful. read more