Tried to schedule through Yelp ... they don't do it that way.Wanted photos and a phone call to…read moredecide whether or not they even wanted the basic fireplace service job. That's their right as business owners, but it also sounds like the cart intends to drive the horse ... and if they don't want my money, I am content not to give it to them.

Came on time. Very courteous. Had to order part for fireplace repair. Got part quickly and returned…read moreto complete repair. Fireplace cleaned and working great. Repair crew were very clean and left no mess. Highly recommend!

A+++ So lucky that I found DJ at All Valley Fireplace Repair. My 1998 fireplace didn't light last…read moreyear. A company fixed it, but again did not light this year - 2026. Last year's company was no longer in business so I engaged another local company that charged me for 2 service calls at $245 each (one to diagnose, the next to install a new part) + the cost of the new part (almost $700 total) - and still the fireplace didn't light. The company then told me that it needed yet another part but they couldn't order the needed part, so I had to find it and order it and they would install. Finally, I found DJ, who discovered that the 2026 company had installed the wrong part and that is why the fireplace still didn't work! DJ came the same day I called, installed the right part for a reasonable fee, and the fireplace works. Don't call anyone else to avoid the rip-off I experienced. Call DJ first at 602-377-5747.

No follow up. Trying to schedule a technician to come out and fix the fireplace, but it's very…read moredifficult to communicate and then there's no follow-through by the company.

Desert Custom Fireplace and Door came to my house today to fixed fireplace…read more It seem that the door was loose and that is the reason the fireplace was not working. I have previously given a bad review because, I was left without a fireplace for Christmas. I am happy now. The service was done and the issue has been resolved. Sincverely, Janethe Hesterman-Fountain Hills, AZ

Robert and his son recently installed a new fireplace door, painted the fireplace interior, and did…read morea very complete cleaning of the flume. They arrived on time and were engaging, provided a quality product at a fair price, and left no mess. We'll definitely recommend them!

This was a fantastic company to work with! The tech was polite, honest, professional and very…read moreknowledgeable on gas fireplace maintenance and care. He answered all my questions, tested for any gas leaks, cleaned the fireplace, and confirmed all was in good working order. I am so glad I hired Northern Lights Fireplace! I will schedule again next year. Thank you.

Shane is fantastic! Service appointment was booked over the phone. Shane was tidy, polite, and very…read morethorough. He tested our gas log starter for leaks, adjusted its angle as it was not installed properly. Swept the chimney from inside the house, went on the roof and found our flashing loose so he fixed it and wiped down our door handles. The price was less than we were quoted by two other companies. Not a lot less, but every little bit helps.

Amazing experience. Honest: small family local business: most important knowledgeable and excellent…read morein the work they perform!

I believe Robert was the tech that we worked with. He was polite, courteous and answered all my…read morequestions about the fireplace. The quote was reasonable and was pleased.

Robert did a great job cleaning our very dirty built-in grill. He was great at communicating with…read moreus before and during the project, arrived on time and was very professional.

Awesome work. Very careful and thorough. Would hire again! Also cleans BBQ's! Reasonable pricing.read more

Showed up on time. Professional demeanor Cleaned the…read morefireplace and it looks much better Answered questions

A+++ highly recommend. Had a dead bird in our chimney and took care of it and installed a cap. In…read moreand out very quickly and good value

Excellent chimney sweep experience. Jimmy was fast and efficient. Very affordable! Would absolutely…read morerecommend.

I know nothing about fireplaces, chimneys, and the upkeep of them. I never cared to use them as…read moreliving in Phoenix, it really never gets cold enough. Instead, I liked to hang my Christmas stockings over them. The previous owners before me used it but I never did. But now that I'm selling my house, one of the repairs request was to have my fireplace and chimney cleaned with a spark arrestor (cap) installed. I found Tony and his company through trusty Yelp. Our initial communications up until the day of the appointment were friendly, informative, and response time if unable to answer right away was fairly fast. I finally committed to scheduling the service after receiving my signed contract from my buyer and we set the appointment for the next day at noon. Hubby has the day off of work and was going to oversee the job. I texted him at 12:20 to see if they were there yet... No, they weren't. I called Tony at 12:45 to ask what was going on. He was very apologetic and was going to send his son out as he was not able to come out in a reasonable time. Heaven knows I forgotten appointments before and been given breaks so I just let it go. But this definitely made the difference between 5 and 4 stars. Hubby texted me at 1:45 to let me know they're there. He texted again around 2:10 to let me know they're all done. I honestly didn't know how long the job was going to take and I was pleasantly surprised it went so fast. Tony gave me a sweep and cap deal and it saved me about $130 versus going with a competitor for the same service. I'm trying not spend any more than I have to on satisfying the repairs request and Tony and company came through. It was a job well done and I am very satisfied.

Robert and his son Nick were awesome to deal with. They were the first to respond when I posted the…read moreneed for service and came the next day on a weekend. My Pellet stove was 25yrs old or so and I felt like Robert took the time to give me good advice regarding whether to try and repair it or purchase a new one. They were responsive when I asked questions while shopping for new ones and gave good feedback. I decided to purchase a new one. He and his son installed it on a Sunday (which was when I was available), really took care to be neat and clean in my house by putting down drop cloths and cleaning up very well. They took the time to walk me through how the new one works and hauled off the old one to dispose of. The pricing was very reasonable to me for the service I received

The only reason I gave him one star is, they won't let you give them none. They came out and put a…read morefan motor in and a remote charged me $500. The remote was used and didn't work. The fan motor was the wrong one and didn't circulate air. I finally gave up and called someone else nothing they did was right or worked. Be warned don't use these guys.

We had them come 5 years ago to clean our dryer vent and was very happy with their work. They sent…read moreus a reminder email and I called and Becky ( the owner) was so warm and friendly we decided to have them come out and do the vent again along with the air duct cleaning. They were right on time ( Danny ) and he was great! Very nice, professional, and took pictures and explained things. He cleaned up everything perfectly. We always prefer to use smaller local businesses and this is one of the reasons why.

This company did a fantastic job from start to finish. Becky the owner responded to my call…read moreimmediately and we were scheduled with a few days. Jaz did a wonderful job cleaning as well. We had a minor miscommunication and Becky immediately called and resolved our issue. I would highly recommend this company!