What makes up a truly great company? Great Service? Professional courteous service Technicians?…read moreFair-Honest pricing? Available in an Emergency? All of the above makes a GREAT company. York Oil and its entire staff are a pleasure to do business with. If you are unsure about your heating system service provider, give York Oil a try- you will not be disappointed.

Worst customer service experience I have ever had. After being a loyal customer since early 2022, I…read morecalled to discuss my pricing. The Billing Manager was incredibly rude, shouted at me, and made unprofessional personal remarks before hanging up on me. I've switched to a new provider and will be saving $1.40 per gallon. I strongly recommend avoiding Estes if you expect to be treated with basic respect.

Had the same experience as indicated by Sean S. in his review from 5/1/2026. The delivery people…read moreare great and very professional but their business side is difficult. If you choose to use them, be wary of their plans that auto-renew. You can't opt-out except for a short undefined period that opens late April and closes early May. Couldn't even get information on the minimum duration that "open opt in/out" will last. I called twice on my billing and was yelled at both times. I fully admit I don't understand their processes, but efforts to understand better were met with extreme rudeness. Next time I will record the conversation and provide to ownership to see if they care how customers are treated.

I'm surprised to read the negative reviews as I've only had an exceptional experience with Eastern…read more When I moved into my home, the previous owners had used another company for propane that I attempted to continue using out of convenience. Long story short: the other company left us without heat in the dead of winter, claiming problems that didn't exist and billed us majorly. Eastern came out immediately to correct the situation that the other company messed up on, ran tests multiple times to make extra sure everything was fine and got us back and running with heat. Furthermore, they didn't charge us for the call and actually gave a partial credit on account for what the OTHER company had charged us. They offer payment plans to make fuel more affordable in the winter. They are always prompt with delivery. I've never run out. Additionally, they have great options if you need new systems. We received quotes from 6 different companies for our water heater and our furnace. Eastern was by far the lowest and they offer 0% financing. They were very professional when they installed everything.

horrible customer service!!!! horrible. To make a call. Because my gas detector is going off…read more And be lectured about. My cost I need to pay if it's my equipment and not there's. She was very rude.

I am so happy with my service yesterday from the techs Richie and Ryan. They were so respectful and…read moreprofessional, and they brought all their own equipment to clean up after the work was completed. The job was over 7 hours and consisted of 3 separate items to be fixed. They checked everything after completing each item to make sure it was working properly. They were FANTASTIC!!!

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

I've tried 5x to have someone call me to explain the gas usage and after being told someone will…read moreget back to me nothing happens, starting around 7/1. My gas usage tripled and can't get explanation why from this company. I'm in an apartment so I'm stuck with them.

I had an emergency because my Viessmann boiler died. After discussing my emergency with Ryan…read moreJackson of DF Richard Energy, he assured me they would try and get out to see what the problem was. Bottom line is that they resolved the issue with my Viessmann boiler and will gain another customer this spring when they start adding new customers again.

I switched to P Gagnon & Son a few years ago after being dissatisfied with another propane company…read morewho had been bought and sold several times and now had poor customer service. P Gagnon has been great from the start dealing first with the salesman, The removal of the prior company's tanks and the installation of theirs. I am mostly a seasonal resident but when I have spent a week or two when it's been cold and I know I am going through more propane then they expect based on my customer profile and billing patterns, I call and let them know and where the gauge is at so they can put me on the schedule for delivery if I need it. They have always been responsive to that, even at the busiest times of the season. They have always been pleasant and answered my questions. I needed service on a Renai heater last year and they did a good job with scheduling and servicing for me. I heard recently that they sold their propane service to another company that wanted to expand into Maine. So far, I have not noticed any difference in the service that I have been getting after that sale which has been some time ago. The same people are answering the phones and delivering the propane and the trucks still bear the company name.

Somebody else bought their business , during which time the exchanged my account from monthly…read morebudget to will call for $ 900 without letting me know otherwise taking out my monthly budget payment anyway I would use someone else

I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

This company was good until they got bought out or taken over by Superior...They suck now for…read more customer care and communication...I have written to them on their website 3 times and spoken to a customer service rep to cancel my service and they haven't gotten back to me in over a month...I don't reccomend anyone going with Superior propane

It's hard to believe they ever got more than a one-star rating. They're hard to deal with, never…read morepick up the phone, and usually call twelve or more times before they answer. I had damage to my home. I think they put the tanks too close, and the cedar shingles rotted away. It did nothing for me. You can do better, much better. Three companies looked at the hook-up they did and none had anything good to say.

They did such a great job! I just had my interior done and will definitely go back to them next…read moretime. My car felt like I was driving it off the lot again.

Mixed results at best. Back of car totally missed first…read moretime. Would not clean the mat saying it couldn't be cleaned (but it most certainly could at home). Seat belts never touched. Sides and back of steering wheel still dirty. Ring from a drink left on the top glass. Have found a couple of almonds, etc. down side of passenger seat - so not fully cleaned there either. Perhaps if I'd had more time and spotted everything then, think they would have made another pass on more of it. But really want a detailer to be thorough and professional. A pro knows these areas need cleaning, and knows how to do it. And definitely someone who knows what to look for should inspect the car and declare it clean or send staff back before saying it's ready. As a customer I'd have to have a "check-it" list in the future to see if everything that should have been cleaned was.