The worst customer service ever. We went to the Westport store on April 12 and ordered a kettle…read morethey didn't have in stock. It arrived April 30 and we were informed that the order would be cancelled after 5 days. May 5, five days later, we went to the Westport store to pick up the kettle. The order had been cancelled; apparently, the kettle vanished, we couldn't even buy the display item. I called the Westport store about a refund to my card; I was given a 1 800 number to call. I called that number and was referred back to the Westport store. I called the Westport store and, admittedly, lost my cool a bit, but was told by an associate, "This is not my problem." Um, this is your problem because you work for Crate & Barrel, am I correct? I was hung up on. I received a voicemail in return, and when I called back, was hung up on again. I worked for C&B ages ago in San Francisco, and if I'd displayed such customer service demeanor, I would have been seriously reprimanded, if not sacked.

This has nothing to do with the Westport location- I've used them several times and has been all…read moregood- very helpful. I ordered a 2 lamps on line and one was came with a chip right in front no hiding it. Material had a bubble and fractured. Call customer service- they want it back(hope they don't plan to resell this again) and no word on when I will get a replacement. Really poor service to say the least.

I love this store. No visit to Westport is complete for me until I visit this treasure trove of…read moreunique items. You'll find so much you weren't looking for but that you didn't know you needed. Furniture, jewelry, clothing, bags, you name it - they've got it. Just love it.

Sometimes shiny and new isn't always everything. And if you'wondering where to buy second hand…read morefurniture and other stuff in Westport, CT- this is the place. Coronavirus or not, there are some antique things I will just never in my right mind buy: bedding, bed frames, sofas and cushions. But anything that I can easily hose down, wipe and clean with ease such as wooden tables, wooden chairs, shelves- are keepers. I've been around the world searching for a small wooden table I can use for my portable sewing machine instead of lugging it around my house and FOC II met me here. This place has Vintage, some Retro and can probably find a few Contemporary pieces. And, let me be clear about something: Furniture on Consignment is legit with quality finds. And you don't have to put the hand deep in your pocket since you can find something for all budgets. My $65 small wooden table is cute- but I'll funktify it with a color to suit my style. Service from Terri towards the end was friendly and Hunter made sure he got my table out in one piece in these tight corners. Don't mind returning.

Can't rave enough about this place. We got our Caldera Seychelles hot tub from here after doing a…read morewet test - fits six people, has a recliner, and such a powerful foot-massage jet right in the middle. We've had the hot tub now for two years, use it weekly, and are completely obsessed. It's the most soothing way to start and end the day. We also got their monthly valet service cause there's no playin around with a hot tub, and they do a bang-up job every time. It's so clean and they're so reliable, texting the day before that they're coming by. Even the smell of the hot tub after they clean it is heavenly! It's like having a top-notch spa resort experience, right in your backyard. 5 stars!!!!

I have had my hot tub for 5 years and it is wonderful!! Got to try it out in the showroom…read moreI do the monthly service and they do a perfect job. Thank you guys Great service, selection and value

This store has a remarkably curated collection. EVERYTHING in here IS BEAUTIFUL and excellent…read morequality. The jewelry is super stylish and not at all over-priced. A great place to find a gift or furnish your home. The service is first-rate. I was interested in a couple of pieces and the owner called me because someone else wanted to buy them. I was fortunate enough to catch a sale and take home a few pieces at outrageous savings. The staff is helpful if you want or need but gives you your space to browse and shop. Mille Rae's is now my favorite store! It's a really fun destination

For a store that has just opened, this is a really nice shop - and the garden products are quality…read more We had a little accident at the container garden spot, yet, the Millie Rae planter held up. The home products are great gifts, not too frilly, not too trendy - simple yet fancy. Sure, I would want more things that can be taken apart and rebuilt - I am picky. I want stuff that not everyone else wants. I like things that most folks don't like, and I am not a fashion fan. In fact, I like upcycled, recycled stuff that has been bleached, stonewashed, recycled, made in the USA and is rarely ever at the shop. Moreover, it's way too expensive and you can't afford it. Still, I have to get gifts for family and this is the place to go for youth and seniors, young and old.

I hate to write this review bc I have been a client of DWR since the year they opened. Purchasing…read moremany Eames, Mooi, Kartell etc but this last experience with the Westport location was so awful I had to write. I ordered 9 pieces of Loll outdoor furniture in early April. My sales person was very nice and said it would take 6 weeks which I was fine with. Fast forward to mid-June when the pieces should have already arrived. I called my sales person and asked him if he had an update to which he said he would do some checking. Not sure why no follow up is done on their orders in the system and why it's not done until clients to call them. He said the delivery company for DWR had received the items a few weeks ago but one of the tables was damaged so they held the entire order and didn't tell anyone. I wondered why he hadn't followed up on it when it was due in but I let it go bc he seemed like he was trying. We finally got the pieces early July with the exception of the table which was to come in the following week. When I followed up to see when the table was going to be delivered I was told not until end of July. After emailing and not hearing from my sales person again I called the showroom only to be told he is "on vacation" and when asked when he would return I was told they didn't know. So I asked if someone else could help. The person was very nice and explained she didn't see the table due in until early August (I ordered beginning of April) but she would check into it. After no one followed up again in August I called and asked for an update. I was told they didn't know where the table was, then the manager called to let me know the table had been at the DWR warehouse for 2 weeks awaiting delivery. No one had called me or called the warehouse to follow up. Finally received the table end of August. If I had ever known it would take 4 months and endless following up on my end I would have never ordered the pieces.

I'm saddened to say that I will never buy another piece of furniture from DWR. I have been dealing…read morewith the Westport store for the past six months to get a base replaced for a Noomi chair. The swivel squeaked and moaned and was very embarrassing when a stranger sat in it. I waited several months for the base to arrive from Denmark. A trucker delivered it, but could not install it. DWR assured me a furniture medic would be dispatched. After two weeks, the box remains in my living room as I wait and wait and wait for a medic. I've received lots of promises, but no action. Very poor customer service.

Highly recommend. David was GREAT! Very helpful. Will be back for sure for future furniture needs.read more

Everything I've purchased here (dining set, 2 rugs, couch and two chairs) has been wonderful and I…read morewould do so again, anytime.