When my hard drive crashed with loads of photos, tax files, archives of personal email, and other…read moredata that I really needed I was devastated. I knew I should have been backing these things up to the cloud but life always got in the way! I did an online search and found Secure Data Recovery. I sent in my drive for a free quote and received an extremely fast response from Timothy. He called and carefully explained my options and answered all of my questions. I was very hesitant at first but Timothy continued to work with me and made the process so smooth. His professionalism and eagerness to help really paved the way for a very fast and successful outcome. Many thanks to Timothy!

Saved over a Terabyte of data from derelict drives. Incredible customer service from…read morerepresentatives like Timothy R. who exemplify patience and knowledge.

Honestly feels like magic... My NAS at home died after a lightning storm. 4 drives in RAID 10, all…read moreshowing errors. I figured this was just an expensive box of bricks now. I called around and got ridiculous quotes until i found SDR. They were straightforward about cost and what they could or couldn't do. Shipped it in, got updates during the week, and on day 8 they emailed "it's ready". They sent everything back on a big external drive. No file corruption at all.

Our 13 year old desktop hard drive failed! I contacted Salvagedata and brought in my hard drive,…read morethe tech was wonderful. As they could not fix locally it was sent to corporate. I was immediately assigned George as the project manager. He spent a great deal of time with me as i an not tech savy describing the process and time line. While we not only lost documents and pictures we thought we had lost very critical tax info. George assured us they would do all they could to recover the data despite our doubts. Well after a few weeks we were advise that 99%+ of our data was recovered. The recovery team even offered to spend time with us on how to retrieve. We got the thumb drive and 100# of our data was recovered!!!! We are so very very happy

You should absolutely avoid using this and any other data recovery company if possible - Save your…read moredata, test your backups, make sure you have more than one copy of things that are irreplaceable. Paying to get data recovered is an awful situation. It's sort of like going to a body shop after a traffic collision. In a perfect world, this would NEVER happen. Hard drives would last a long time, and everybody would always backup all their important data. But it's not a perfect world - Things go wrong, and sometimes important data needs to be recovered. When I found myself in this situation, I brought my hard drive to DataTech labs. The Sunnyvale location is a drop-off point for their San Jose office. This provides an added level of convenience if you live/work in the Sunnyvale area. Although their SJ location is conveniently located down the street from SJC, driving there can be time consuming from the Sunnyvale/Mountain View area. DataTech handled transporting the drive to San Jose and sent me an email notification once the drive had arrived safely. I spoke with a data recovery engineer after the drive had been received. I was struck by the depth of the engineer's knowledge, which put me at ease in terms of the prognosis for my data. Within a day or two, I heard from an account manager who provided me with a time and cost estimate. My experience with DataTech Labs employees was all positive: Everybody was professional and easy to work with. The cost for my data recovery was not cheap - but it was appropriate given the situation. I hope to never need a data recovery service again. However if I do, I will give my business to DataTech. I recommend you do the same. And if you do not yet need data recovery, then PLEASE do yourself a favor: Head over to http://backblaze.com NOW. Invest $5/month in making sure your data doesn't vanish in the first place.

This company lost my sim card after I specifically went to the store in sunnyvale and we looked at…read morethe sim card as I wanted to get data off of it. they took this phone and sim card as well as three other items that they were not able to get the data from. They claim that the data they retrieved was from the phone not the sim card However, I was told that this is impossible as the phone itself was damaged and that the limited data they did get had to have come form the sim card only. Extracting data from the sim card only would have been under one hundred dollars. they charged me 400+. They deny ever having had my sim card and the manager looked into to this superficially by making a 1 min call to his store in sunnyvale. He was rude unapologetic and partronizing to say the least. No responsibility was taken and they have not shown to be that they dd get the data from the phone itself. Lastly, they had three other items that they were not successful in obtaining data from and took several weeks to get the limited data from the aforementioned item. On top of that they sent the items back and it took over a week to get them back, I am involved in a legal case and all of this is times sensitive and they claim that a they never had my sim card and two that there is no data on it of importance. This card has clients phone numbers and other information important to this case.

I accidentally spilled coffee on my MacBook keyboard and brought it to Ray right away. The repair…read morewas a bit pricey, but completely understandable given the amount of work involved. He had to remove the keyboard components and thoroughly clean the inside of my laptop. Thankfully, he was able to fix my MacBook. Ray was also incredibly helpful in explaining how to properly back up my data and what steps to take if something like this happens again. He even helped me back up my MacBook to iCloud. If you ever spill liquid on your device, shut it down immediately and bring it to Ray. He saved me from having to buy a new laptop!

My computer crashed the other night right around 5:30 pm so I got on the old interweb and found…read morethat TechCare was open until 6pm. I called them at 5:50pm and spoke with Ray "I think he is the owner" anyway I told him what was going on and he said to come on down and that he would wait for me. When I arrived I noticed that they have a big Yelp banner on the window, I walked in and spoke with Ray about the problem and showed him a picture of what the error was, he was up front with me and explained that if the hard drive was bad that he would not be able to save my data. I told him to do his best to save my data. The next day he texted me with a quote and said that he would be able to fix it and save my data. I told him to fix it. About 3 hours later he texted me again and said to come on by and pick it up. Now when I arrived he didn't just give me my computer and send me on my way, he sat me down and explained that I have 3 different options to save my data just in case the hard drive or computer crashes in the future. He also said that if I'm not sure how to back up the hard drive or need help with anything to call him and he would walk me through it. When all was said and done, he charged me $299 out the door and my machine is working flawlessly!! Thank you Ray! You got a customer for life.

1. They do not use genuine Apple parts as claimed. The replaced display is really dim, has a green…read morehue, and flickers as compared to genuine Apple screen. 2. True Tone is not available with their after-market screen. They did not tell me this beforehand. 3. The repair person, Alex, threatened me multiple times to take away my computer while I expressed dissatisfaction with the new screen. In addition, he made me feel physically endangered while I deliver and pickup my computer at his home office. He loves to brag about his experience and gaslight customers when his work does not follow through. His ego is too big for the quality of work he does. As we can see in the other comments, he likes to threaten his customer, such as suing them for leaving a bad review. 4. In the end he put back my old broken screen without my permission, and refused to refund me the full amount.

MacFixed took care of my computer day of- fixed the screen which my dog had bit! Parts were ordered…read moreand the computer was fixed within a week! Great communication and quick turnaround. Would go to them again. Thank you!

I lost my AirPods Pro case and reached out to Apple, who referred me to Kangaroo Mobile as the…read morenearest authorized dealer. From the moment I walked in, Ali was incredibly welcoming and asked all the right questions to make sure I got exactly what I needed. Having worked in tech for 16 years, I can usually tell when someone really knows their stuff--and Ali absolutely does. My replacement case had to be ordered, but Ali kept me in the loop with updates via text, which made the whole process feel easy and stress-free. The pricing for the OEM replacement was comparable with other vendors. When the case arrived, Ali took the time to make sure everything paired perfectly with both my AirPods and my phone before I left. I even stuck around for a bit just chatting--super friendly, professional, and genuinely helpful. This is exactly what great customer service should look like!

Dishonest pricing and very poor service. They charge a service fee as well as labor, even when…read morethey can't make the repair.

Sam was a gentleman who went above and beyond for my Macbook repair. The price was better than fair…read moreand I highly recommend his services!

Sam and team are fantastic. I had an issue with my Mac, went to the Apple Store and couldn't get…read morethe fix I needed timely. Found Meridian, made a call, dropped off my computer, and just like that, it was fixed. Very talented team. Thank you Team Meridian

I should have written this review years ago when Ninev first started taking care of all our…read morepersonal & business computer needs. For years, I counted on him to address my constant computer "emergencies" quickly & efficiently. But it took a recent problem to prompt me to finally write this ( long overdue!) review. I suddenly had a business email issue on my phone. I tried to trouble shoot myself for a week & then decided to call my provider, Verizon. Almost 2 hours later my problem was not only NOT fixed, but they had deleted all my email ! I was in a panic & called Ninev. He replied immediately ( I think from his car) & - in less than 2 minutes !!! - had my phone up & running again !! I NEVER write reviews but I also have never felt so confident about a recommendation before ! If you want someone to take the stress out of your computer issues, I cannot recommend Ninev enough!! His expertise & personal attention are truly unique these days ! Thank you Ninev !! Carol Corcoran

On a scale of 1-10, these folks go to 11. I have worked with them over a number of years and issues…read moreand they consistently exceeded my expectations. They are knowledgeable (this time, among other things, solved a problem that Apple Support could not figure out -- and yes I know that can be a low bar), friendly and responsive. They are tenacious in problem solving and don't finish until you as the customer are satisfied. If you are looking for responsive, intelligent, friendly tech support, go to Geek911