We got a flat tire on Interstate 80/90 traveling back to Wisconsin so we went to this Firestone and…read moreJeff took great care of us! We ended up getting 4 new tires put on in less than 2 hours!

Once again Firestone does not disappoint. Neil and his team are great at what they do and very…read morehonest. Thank you for being the best!!!

On April 1st my wife took her car to Valvoline Auto Care in Portage Indiana to have her oil…read morechanged. I had ordered oil for the car from Amazon as I change all my own stuff. It was slow in coming for some reason. I told her to go get it changed. On April 2nd I proceeded to change the oil myself as I thought she had not gotten it changed. I had drained the oil into a pan and removed the filter as well. My wife came into the garage and asked what I was doing? I told her I was changing her oil as it needed it. She responded by telling me it had been done the prior day. I responded that they had NOT changed the oil! The oil I had drained had a gasoline smell to it and was dirty and thin. It clearly was NOT changed. Here's the kicker. I write the mileage and the date on my oil filters so I know their history. Lo and behold, there was MY oil filter! I showed her the oil and the filter. It's incontrovertible proof they had NOT done the service. No reset of the mileage counter occurred either. It was closing time and I'll bet these kids just wanted out of there on a Friday night. The manager really dropped the ball as there was a trainee involved. I contacted Valvoline corporate. After wrangling with them and speaking to the manager of the shop they denied my claim. After having it kicked up the chain of command they issued a refund. The store manager also lied to me saying I would need a subpoena to look at the video of the car being serviced. (bullshit) I told them that I would hire counsel if that's what I needed to do. That's when I got the refund. So, how many people have they stolen from in this manner? It's not me I'm fighting for. The cost of the oil change was less than $125 dollars. I could miss that and be ok I assure you. They just blew it and would not make it right. I tussled with this issue with them for 5 days. How many older ladies have they cheated? If I had not thought the oil needed changing that car would have been driving around for how long on old oil? I have no idea as they didn't reset the mileage. It said she needed an oil change as she was pulling out of the store. Anyway, don't go to Valvoline. In any state or area. Also, the manager, kendal is a completely inept person and is over her head. She was rude and lied to me over the phone as to my needing a subpoena to watch the video tapes they take of every oil change. This was a lie and corporate told me it was a lie. Stay away. Stay FAR AWAY!

I've been here for the past year but today's services was the best. They take care of you quickly…read moreand explain everything they do and when something needs to be updated. Jaylen & Mike took care of us and they were the best.

Hello yelp fans: as you know, I only give one or five stars. You either have it or you don't. I'm…read morehappy to say that this car care center definitely has it. Antonio was amazing and really worked with me as I needed to get a lot of work done on my car. I teach customer service and he definitely checks the right boxes. I live both in California and Indiana and I wish they had one in California.

Great Customer Service. Friendly and informative. Once diagnosed I was even taken into the garage…read moreand the mechanic showed me the issue. Craig in the front office, was very, very informative of cost, time and any possible additional costs that may arise. Very happy and will be returning if the vehicle needs it.

They performed an oil change on my car. I checked the oil level when I got home. It was over a…read morequart low. Really?? Other than that, it was an average experience.

So I came to get my tires rotated the guy in the back had my car up and and saw that my tires were…read morebald. So I had to stand in line and wait to get help when I got up there the guy at the front told me he isn't taking anymore orders today even thou the customer before me got 4 new tires and my car was all ready up on the rack .. He was very short with me and didn't try to help at all.. the actual mech. In the back were more helpful then he was. So basically the customer service doesn't try to help at all.

Come here often and for about 3-years. Everyone is always professional, genuine with your car…read moreissues, and talk about service with a smile. Absolutely no pressure to upsell you, only mild recommendations on what you may need to service soon or later. Went there many times, where I only wanted free overall check..they take care of you as though your buying up all services . They all all very well trained by the company, because even the supervisor does not hesitate to help you or just give friendly chats. I had a new battery put in yesterday and Ray the supervisor was on point as always watching his crew to make sure they don't miss a beat. Ray and worker Jay, on a previous visit, even helped me secure my trunk, which wasn't really related to their services. Top notch professional. I find this place a great go to for us women, who can relax in the clean lobby or outdoors on the patio, enjoy a coffee or drink, courtesy of the shop, and know you're in good hands and won't be taken advantage of.

They show you what your car needs and give you a price before they start the work. They don't…read morepressure you. They are very professional in what the do. They are very friendly. I Will Be Back.

I've been there a few times with my 911 Porsche given that they can actually take low riding cars…read more For the Porsche they were reasonable. The problem is: many times there are a bunch of teenage girls that really don't know anything about cars and I had to leave and come back given that they were clueless on how to service it for the basics. Here is where they really messed up: they failed to tell me that my Honda Civic Hybrid uses a special tranny fluid that if NOT USED voids the warranty from Honda. Basically I had thousands of dollars in damages in my transmission and Honda service was able to void my warranty and pointed at the viscosity and coloring that the tranny fluid had: non-approved Honda transmission fluid voids the warranty and Oil Experts didn't tell me that. They just put regular fluid into a CVT with special requirements. You'd think that their database prescribes what a car needs. I believe a shop like this should KNOW these things from their database and tell customers before they go ahead an reap havoc on engines and tranny's. Never again for me, rather get nailed by the dealership and keep my warranty clean.

Aful....my car needed a jump while getting a oil change and they were going to charge me 25 for a…read morejump... while I was there to get a oil change...the men in there are odd creepy as well,.plz do you your self a favor..go elsewhere