BUYER BEWARE. I'm writing this specifically about RightWay on Alpine in Comstock Park. They have no…read moresticker prices on any of the vehicles. They bring cars to you to test drive, cars you may or may not be interested in. My salesperson said he didn't know the prices and had to check with his manager (behind closed doors). As a matter of fact, pretty much every question we asked had to go through the manager. I asked about a specific car I was interested in, that was in the available cars section of the lot. After returning from his longer than necessary conversation with his manager, he said the car needed repairs and was not available. I was there on a Saturday, when I returned on Monday the car had been moved front and center... available. I ended up going with one of the cars they showed me. I had an uneasy feeling and mentioned I thought the car felt a little hesitant upon acceleration. They did not supply a Carfax report showing a maintenance history, only an ownership history. My salesperson took it for a ride and said he didn't feel anything. Assured me, due to the inspection and repairs done, there were no issues. Also noting the 6 month Powertrain Warranty. Well here we are... 4 months and 2000 miles since purchase and I need a new engine. In fact the car needs over $7000 in repair costs. The only luck I feel is that I am still within the 6 month warranty. And I will now feel more secure with a new engine and other parts that must be replaced. If this happened 2 months later I would have been completely screwed. The worst part... they knew my circumstances and took advantage of the fact I was desperate to get into a vehicle that day. I am on workman's comp due to a work-related injury. I'm only take in half of my regular income since January, and it's financially crushed me. They knew this. If you purchase a vehicle from them, take it immediately to your own mechanic for an inspection. My fault for not doing this and not following my gut. I hope this helps.

This is going to be long, but I have several issues to explain that may be helpful for new…read morecustomers to the Comstock Park location on Alpine. My son and I purchased a vehicle in July of this year. We had browsed the lot prior to speaking with the salesperson, and saw some vehicles we were interested in. There was one I really had my eye on. They do not have sticker prices on any vehicle in the lot. When I asked the salesperson about prices he said he didn't know them and would have to ask his manager. Rather than letting us choose the vehicles we were interested in, they just randomly pulled up vehicles for us to test drive. I asked about the vehicle I had my eye on, which was located in the area where the available vehicles were parked... they have a separate area for vehicles that need to be serviced. Once again the salesperson had to speak with his manager about the sales price. As a matter of fact he had to speak to his manager (office door shut) to get most answers or approvals. I found this strange and kind of shady, but I needed a vehicle right away so we continued working with him. He did not come back with a price. Instead we were told the vehicle was not available because it needed repairs. ... again odd. We ended up going with another vehicle, which was one of the vehicles they had randomly pulled up for us to test drive. I questioned him about the license plate because I wasn't given a dealership plate. He said I could just use my previous plate (from my old vehicle), until the new plate came in. I thought that didn't make sense, but he was a car salesman and should know. When I got on the highway, I felt it was hesitant upon acceleration. I had to return to the dealership 2 days later, and decided to continue to drive the car to see if maybe it was in my head and I was just worried they might have sold us a lemon. I felt there still may be an issue, so when I returned two days later, I mentioned it to the salesperson and he said he would take it for a test drive. While he was gone, I noticed not only was the "unavailable" car I had my eye on still the available cars area, it was parked front row for all driving on Alpine to see. It was hard to believe that vehicle was serviced the day after my purchase, which was a Sunday, and back on the lot Monday. This really bothered me. I should have questioned it., but I did not. I'm not confrontational. I'm too nice and trusting...to a fault. When he returned, he told me he had taken the car on the highway and assured me there was nothing wrong. So I thought maybe it was just a difference in vehicles compared to my last. The following week, as I was headed to pick up my plates, the vehicle died about I minute after starting. once at the dealership, I mentioned to the salesperson helping me what had happened. He seemed as though I should not be too concerned by the issue. So I thought maybe it was just a one- off...I'm no expert. While putting on my plate, he asked why I had an old plate on the vehicle. I explained that my salesperson had told me to use it until the new plates came in. He was a bit bewildered. I had been driving illegally for week. For the last couple months, the issue has gotten worse, and I began smelling exhaust inside the vehicle after about 15 minutes into driving. I located the inspection and repair information. It showed a fail for the exhaust and generally stated "exhaust repair"... no specifics. It also showed the shop had its own 12 month warranty on labor and parts. Because I have a $100 deductible on the purchase warranty, using the shop's warranty would save me some money. I called the dealership to see if I could. I also asked if I could get details on the exact exhaust repairs that were done. The person who answered told me he didn't know what I was talking about or what I was looking at that says the auto shop has a 12 month warranty. I told him I was looking at the inspection and service receipt they had provided me at the dealership. I explained the warranty was listed directly under the list of charges. With a chuckle, he said well we no longer have ownership of the vehicle and they have nothing to do with it. He added the warranty we were given will no longer cover any repairs not done at one of their shops. As with everything else up to this point, it did not make sense. Maybe that's normal, I don't know. This is why I wait to post a review. If I would have posted my review immediately, I would have given them four stars. My sales person was friendly and may have been new to the business. At this point, 2 stars may be generous. I should have listened to my gut several times throughout this process. That's on me. I do feel I was lead to and sold this vehicle purposely. I recommend Considering my experience if you choose to go there. I hope it helps.

I went in on Monday, and had my DREAM car on Tuesday Our salesman, Nick…read morewas great! Dan the (manager, I think) was also great! Everyone there was friendly. The whole paperwork process took a lot less time than I expected (from past experiences). I surely will pass out Nick's business cards to people I know!

Right Way got me on the road in a matter of THREE HOURS! They have great financing options, payment…read moreoptions, and down payment options. I was in a hard situation after a bad roommate experience and I was in desperate need of a reliable car, right away. The guys there fought were so friendly, kind and helpful too. They greeted my grandmother and I right at the door, and were playing with my niece as we filled out all the paperwork. Nick made it possible for me to be on the road with a great car, an awesome payment plan, and leave with a huge smile on my face. Thanks again Nick!

Was told a truck was near perfect from Salesman TIm. The truck was a 2024 GMC Denali with about…read more40k miles. I called and asked how the body was because that was my main concern. I arrived to a truck that had at least 10 different issues with the body. To say the least I was very sorry I wasted my time for the 30 min drive. Then the next day I get text after text about how good his deal is which is crazy because I wouldn't buy that truck ever with all the issues with the body.

Call Ben Gardner at Betten to be treated like family. He held onto a very specific 2026 truck…read morewithout a deposit or knowledge of us until we returned to Michigan to test drive it a month later, Wow! Thank you Ben!!! Randy & Kim

Very friendly and reliable service. I highly recommend. They picked up my car and dropped it off…read moreafter the service. Great job. Jorrene Vaughn

After two kids eating, drinking, and generally making a mess in my car for five years, my car was…read moretrashed. I have spilled coffee in the front seat, carted home plants that spilled soil all over, and accidentally sprayed sunscreen all over the interior door. Honestly, I felt like it was a lost cause. My dad got me a car detailing for my birthday from this place and my car truly looks like it is brand new. They got years-old stains out, my dashboard is spotless, and it smells incredible. We bought the car used from a dealer and it is cleaner than when we bought it, no joke. I would highly recommend this place to anyone looking for a car detailing.

Came in the other week and got all set with a great car a little bit later. Met and was helped with…read moreMike, Noah, Monte and others too. Everyone and everything was amazing! Above and beyond. I highly recommend.

Local, family owned business. Great selection of inventory - many vehicles under $10,000.read more

Dealership replaced the Cam Phasers on my truck. The part exploded in my engine causing a hole in…read moremy engine and they will not replace the engine! All they did was give me quotes for a new engine! Do not recommend this dealership or their service department

I had to sell my 2018 Ford Focus because I was no longer able to work and make the payments. I had…read morean appointment with CarMax to get an appraisal and had already done an online appraisal. My car mechanically was in excellent condition and only had 24,700 miles on it however, it had been hit twice in my apartment parking lot and needed bodywork done. I stopped by Keller Ford the day before my appointment at CarMax because I thought I needed a Lein letter. While I was there I asked them to appraise my car. The manager offered me approximately$2000 LESS than my payout on my loan and suggested that I pay my deductible to get it fixed and then he would give me $1000 more than my payout. He spoke as though the 3 to 4000$ to fix it would come out of his pocket! The office was empty other than the manager and 2 other employees. The next day I went to CarMax and boy were they busy!!!! My customer specialist was amazing and kept apologizing for taking so much time. Very positive experience. The end result, selling my car at CarMax, paid off my loan to Ford Credit and I had a check for $4889. in hand when I left. If your going to buy and sell cars, be like CarMax!