BUYER BEWARE. I'm writing this specifically about RightWay on Alpine in Comstock Park. They have no sticker prices on any of the vehicles. They bring cars to you to test drive, cars you may or may not be interested in. My salesperson said he didn't know the prices and had to check with his manager (behind closed doors). As a matter of fact, pretty much every question we asked had to go through the manager. I asked about a specific car I was interested in, that was in the available cars section of the lot. After returning from his longer than necessary conversation with his manager, he said the car needed repairs and was not available. I was there on a Saturday, when I returned on Monday the car had been moved front and center... available. I ended up going with one of the cars they showed me. I had an uneasy feeling and mentioned I thought the car felt a little hesitant upon acceleration. They did not supply a Carfax report showing a maintenance history, only an ownership history. My salesperson took it for a ride and said he didn't feel anything. Assured me, due to the inspection and repairs done, there were no issues. Also noting the 6 month Powertrain Warranty. Well here we are... 4 months and 2000 miles since purchase and I need a new engine. In fact the car needs over $7000 in repair costs. The only luck I feel is that I am still within the 6 month warranty. And I will now feel more secure with a new engine and other parts that must be replaced. If this happened 2 months later I would have been completely screwed. The worst part... they knew my circumstances and took advantage of the fact I was desperate to get into a vehicle that day. I am on workman's comp due to a work-related injury. I'm only take in half of my regular income since January, and it's financially crushed me. They knew this. If you purchase a vehicle from them, take it immediately to your own mechanic for an inspection. My fault for not doing this and not following my gut. I hope this helps. read more

This is going to be long, but I have several issues to explain that may be helpful for new customers to the Comstock Park location on Alpine. My son and I purchased a vehicle in July of this year. We had browsed the lot prior to speaking with the salesperson, and saw some vehicles we were interested in. There was one I really had my eye on. They do not have sticker prices on any vehicle in the lot. When I asked the salesperson about prices he said he didn't know them and would have to ask his manager. Rather than letting us choose the vehicles we were interested in, they just randomly pulled up vehicles for us to test drive. I asked about the vehicle I had my eye on, which was located in the area where the available vehicles were parked... they have a separate area for vehicles that need to be serviced. Once again the salesperson had to speak with his manager about the sales price. As a matter of fact he had to speak to his manager (office door shut) to get most answers or approvals. I found this strange and kind of shady, but I needed a vehicle right away so we continued working with him. He did not come back with a price. Instead we were told the vehicle was not available because it needed repairs. ... again odd. We ended up going with another vehicle, which was one of the vehicles they had randomly pulled up for us to test drive. I questioned him about the license plate because I wasn't given a dealership plate. He said I could just use my previous plate (from my old vehicle), until the new plate came in. I thought that didn't make sense, but he was a car salesman and should know. When I got on the highway, I felt it was hesitant upon acceleration. I had to return to the dealership 2 days later, and decided to continue to drive the car to see if maybe it was in my head and I was just worried they might have sold us a lemon. I felt there still may be an issue, so when I returned two days later, I mentioned it to the salesperson and he said he would take it for a test drive. While he was gone, I noticed not only was the "unavailable" car I had my eye on still the available cars area, it was parked front row for all driving on Alpine to see. It was hard to believe that vehicle was serviced the day after my purchase, which was a Sunday, and back on the lot Monday. This really bothered me. I should have questioned it., but I did not. I'm not confrontational. I'm too nice and trusting...to a fault. When he returned, he told me he had taken the car on the highway and assured me there was nothing wrong. So I thought maybe it was just a difference in vehicles compared to my last. The following week, as I was headed to pick up my plates, the vehicle died about I minute after starting. once at the dealership, I mentioned to the salesperson helping me what had happened. He seemed as though I should not be too concerned by the issue. So I thought maybe it was just a one- off...I'm no expert. While putting on my plate, he asked why I had an old plate on the vehicle. I explained that my salesperson had told me to use it until the new plates came in. He was a bit bewildered. I had been driving illegally for week. For the last couple months, the issue has gotten worse, and I began smelling exhaust inside the vehicle after about 15 minutes into driving. I located the inspection and repair information. It showed a fail for the exhaust and generally stated "exhaust repair"... no specifics. It also showed the shop had its own 12 month warranty on labor and parts. Because I have a $100 deductible on the purchase warranty, using the shop's warranty would save me some money. I called the dealership to see if I could. I also asked if I could get details on the exact exhaust repairs that were done. The person who answered told me he didn't know what I was talking about or what I was looking at that says the auto shop has a 12 month warranty. I told him I was looking at the inspection and service receipt they had provided me at the dealership. I explained the warranty was listed directly under the list of charges. With a chuckle, he said well we no longer have ownership of the vehicle and they have nothing to do with it. He added the warranty we were given will no longer cover any repairs not done at one of their shops. As with everything else up to this point, it did not make sense. Maybe that's normal, I don't know. This is why I wait to post a review. If I would have posted my review immediately, I would have given them four stars. My sales person was friendly and may have been new to the business. At this point, 2 stars may be generous. I should have listened to my gut several times throughout this process. That's on me. I do feel I was lead to and sold this vehicle purposely. I recommend Considering my experience if you choose to go there. I hope it helps. read more

Thank you so much Jim and everyone else that was so patient with us, and helped get our car! We definitely recommend RightWay For Sure 100%!! Sincerely The Davis Family! read more

I agree, must be some scam place! They would not appraise my car for a trade in, and then would not give me a price for the car I was trying to buy from them. Both salesman kept asking how I planned to finance the car and I told them through my credit union, but I would have to go thru their application process and sign some paper work before they would give me a price on the car. ZERO STARS read more

This is by far the worst establishment in Grand Rapids. The employees are completely unprofessional, vehicles grossly overpriced, etc.... We purchased a vehicle out of necessity and frankly I would rather take a bus Or walk. These people are the quintessential used car salesman. If you thought you were in a bad position before... just wait. If you are looking to be lied too, spoken down too and financially screwed- you are headed the Rightway! Heather read more

Bought a car from here a year ago. Never again. Staff there is rude and degrading, after 6 months had an issue with the transmission. Cars are all over priced. I would rather buy a 30 day bus pass then to get another car from them! read more

FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD ALLERT!!!! Terrible place! All the vehicles have problems, miles rolled back, transmission problems, been in accidents. Finance manager commits fraud to get deals bought. Forging of signatures!! STEAR CLEAR of this place! OUTRAGEOUS INTEREST RATES. Vehicles have no pricing because they mark it up way over blue book value and hide it as interest!! Terrible place to buy from!! Lies lies lies!! Finance manager is high all the time and threatens customers that won't go along with his fraudulent ways!! read more

They ran my credit 20 different times lowering my credit from an already low 620 to 509. They know multiple consecutive inquiries will lower the credit and this is how they can justify a 12% interest rate on an overpriced vehicle at $380 a month for 69 months. I asked the sales guy which credit union they used and the sales guy didn't know. Of course he didn't know, they went through 20 different ones so he doesn't know which one he used. Furthermore, anyone looking these guys up on Google maps should question why they have a 4.9/5 stars. What business gets 98/99 5 stars and only a single 1 star? If they are shady enough to dwindle your credit down 40 points, they are shady enough to create multiple Google accounts to give themselves 5 stars. Don't go to these guys, seriously. I'm lucky that I had Kool Toyota run my credit before I went there. They approved a 2016 Camry SE 3 year lease at $340 before these con artists were able to destroy my credit even more than it already was and ensure that nowhere else would approve me. read more

Had a great experience, mark was a no pressure sales man and they got me into a new car at a great rate, I recommend rightway to anyone looking to re establish credit in need of an automobile read more

All the reviews I read about this place were scary, but it's seems like I'm one of the lucky ones. My mistake was I didn't inspect the vehicle very well, I just needed a truck or van immediately and I have shitty credit. I knew it was shady deal. Within the first 2 months I had to drop 500 on tires( the ones it came with were bald and could barely hold air) and rear bearing another 500. So, be prepared to spend money on repairs, this is how gateway financial makes money( loan company rightway uses) they want your vehicle to break and you to fall behind so, they can repossess it and you still owe. A lot of the reviews I read about gateway is that they do not report good credit unless you call and make them. So, if you make a good income and you know you're going to be employed and have super bad credit, then and only then would I recommend rightway. I pay my bill every two weeks and can keep up with repairs so, I can't say that I've had a bad experience. I gave 2 stars only cause I've yet to see anyone else give more than 1 which kind of bothers me. read more

I was lead to believe right way auto was qualified and professional. The salesman not only made it clear he kept a 40 caliber in his vehicle and was an excessive marijuana user. Not only did they not provide me a vehicle when I met there terms of down payment and monthly income they completely ignored my calls and when I finally received a call back from the regional manager he was very disrespect unprofessional and unwilling to make the situation right. He had no solutions nor cared to find one. He stated I didn't know who I was talking to n I better show him respect. Then he threatened manipulate my credit report in order to show me exactly who he was as if he was some sort of authority figure. I truly recommend that this place isn't an option for the auto buyer. This was the most disrespect experience I've ever had dealing with a car lot. Right way will treat u less than a person n justify it with out remorse. My salesman's name was Nicholas Walters and the regional manager wouldn't even give me his name. This is the alpine store. Please save yourself the disrespect and find another dealer that appreciates your business and treats u with the respect u deserve. I absolutely do not recommend doing business with this unprofessional scam artist! Lee Guyton read more