They have everything.store is huge and always have a friendly and knowledgeable person to helpread more

I am writing to express my frustration with how my wife and I were treated during our visit on June…read more6, 2026. My wife has a serious back condition and lives with a disability. She also had her medical task-trained service dog with her at the time. We are not new customers--your staff has seen us in the store multiple times before, both with and without the service dog--so there should already be awareness of her condition. When we arrived, there were four power scooters available, and we asked to borrow one, as we have done many times in the past without any issue. However, we were stopped by an employee named Neil, and my wife was told she could not use a scooter--even after explaining that she has a metal rod affecting her spine and was in pain. We were then directed to Kristin near the entrance. After waiting several minutes, she called a manager but largely ignored what I was explaining about my wife's condition. Despite clearly communicating the situation--and despite your staff being familiar with us--we were denied use of a scooter and told they needed to keep all four available for other customers. I even offered to leave my driver's license as collateral, but that was dismissed without any consideration. Frustrated and disappointed, we left the store. Afterward, we called and spoke with Elizabeth, who was far more understanding and willing to help--something the in-store staff did not offer at all. We have always borrowed carts from your store without issue, so this experience was both confusing and upsetting. The lack of empathy, consistency, and willingness to accommodate someone with a known disability is unacceptable. I was fully intending to make a purchase during that visit, but instead, we left feeling disrespected and overlooked. This situation could have been handled very differently with even a small amount of understanding and basic customer care. I hope this is addressed so that no other customer--especially someone with a disability--is treated this way. Very disappointed,

I want to start my comment off by stating that if I could possibly ever leave a review lower than…read moreone star 100% would. This staff should be a disgrace to the company. I enter the store in regards to buy a new golf club and I go to test it out and I get harassed by an employee and in conclusions I had to leave.

I've been waiting for 20 minutes for help with buying a treadmill but apparently all the employees…read more(4 of them) think gabbing together at the cash registers which is about 10 feet away from me, is more important than selling an item that could make the store over $1500. So disappointing. Guess I'll drive down to Johnson Fitness in Northbrook to get some help.

Personalized service super attention to detail It's always been consistent service and quality…read morethroughout all the years of my son's hockey years

Hockey is a relatively new thing for son and getting started at the beginning of this year we knew…read morenothing. Fred and his staff are truly accommodating and spent time covering all of our questions. I've seen another reference in another review about not trying to just get the sale which I can also attest to. They are super helpful here and will take the time to help you out here. I definitely recommend coming here for your hockey needs.

The Nike Clearance Store at Gurnee Mills is basically a playground for sneakerheads on a budget…read more Everywhere you look, sales!!!! Racks of discounted hoodies, shoes calling your name, and that one pair of Air Jordans whispering, "Treat yourself." It's like Nike decided to throw a clearance party and your wallet got an invite. Buy those shoes.... you sacrificed 9 weeks from the outside world,, left home, worked hard, obeyed your RDCs, got beat, persevered..... you absolutely deserve it!!!

Shoutout to Jesus for helping me select my first official running shoe ever. Came in thinking I…read moreknew what shoe I wanted, was persuaded to buy a different pair. And honestly, super happy I left with the pair Jesus recommended. Running my first 8k this Sunday and I'm excited to see where my vomero 18s take me, and how fast. Jesus, thank you!

I had and hour to kill while waiting for my phone to get fixed at Cellagain at Gurnee Mills mall. I…read morewent in to Finish just to see what was new. As soon as I walked in I was greeted nicely. The workers are very professional and very attentive. Let's just say I walked out of there with a two new pairs of shoes. I love that store and every time I go I never have any complaints.

Great customer service. Walked in need pool supplies. Helped me find what I needed 123read more

I don't understand the bad reviews for this place - Unless they're coming from competitors. Were…read more*regulars* because this place continues to impress me. Excellent selection of products, friendly and helpful staff and great prices.

Incredible family owned business that makes uniforms, school swag or even your next family vacation…read moreshirt! Today, my focus was gearing up the family for the IA Hawkeyes big ten game tonight! And boy did Sports 11 deliver. They were able to get everything printed fast and the quality of the logos looks like it will last a very long time! They also have nice selection of school spirit hoodies, sherpas, you name it! Def want to go back and grab a Sherpa

Sports 11, Jake, and his team are a true Libertyville staple. He's an outstanding business owner…read morewho genuinely gives back to the community. I love that I can bring in my own clothing and have custom school and team swag made. Every uniform made by Sports 11 has withheld rough and tumble play and laundering. Highly recommend supporting this local gem!

This rei location has a large selection. They had some clearance areas and I found a nice hydrating…read morebackpack! Pricing varies from low to outrageous, but I feel that's how sporting goods/outdoor gear runs. Cashier was Joey and he explained the membership to me. I decided to join at this time as there were a decent amount of incentives and coupons.

Very upset that REI would not honor It's one year guarantee.I have been a co-op member for over 20…read moreyears and went in today to return two pair of Hoka shoes where my toes had almost gone through the fabric while walking in them. They would not honor their guarantee because they said there was wear on the soles. That is what happens when you walk in shoes, the soles wear down. Just neighborhood dog walking nothing extreme. They tried to blame me for buying the wrong but I had them fitted at that store and bought from that store less than year ago. I am completely disillusioned with REI as they do not honor their own guarantee.