I would not recommend to hire FRG to do your flat rubber roof!!!…read more In summer 2023 FRG came to redo the roof drain cap which was never installed properly at the first place by them back in Feb 2019. The roof has leaked every year since then and had 3-4 repairs. In April 2024, the roof drain clogged again(we have no trees around). The roof rain water seeped through under the roof drain compression ring, then flew down to the outside the drain pipe directly into the first floor bathroom wall and the basement floor. Fabio blame the leak caused by the drain pipe itself, not the roof. The drain pile has no integrity issue simply because after the roof drain debris cleared, the water leak has not occurred unless there is a heavy rain. And this only happened after FRG reinstalled the drain cover in summer of 2023. He did not apply for the building permit for this job either. To make the situation even worse, Fabio send me a $600+ bill for climbing up to the roof to check the leak and clearing the roof debris showed in the photo. But the roof leak is not fixed! I am a 30+ year real estate professional and have referred him a few jobs in the past. Sorry Fabio, not a job end up like this. What a nightmare.

Thank you FRG for the prompt services and professionalism…read more We are very pleased with our project Their patient staff is amazing and they are very kind and knowledgeable Thanks for taking the time to understand our needs and waking us through the process , explaining options and redirecting us to the best options available Communication and timeline were essential for us and they managed to Excel Throughout the years we have done many Renovation projects and we truly appreciate the value of a good service Looking forward for our next project

Jay and Andrique came to my house for the first time yesterday. With their relaxed demeanor,…read morepleasant smiles, and senses of humor it was like welcoming good friends to our home. They treated my home with the utmost care and respect - inquiring about pets that may "make a run" for an open door, giving my children a heads up before switching on the vacuums, and even inspecting the work area for stray soot that may have somehow escaped their drop cloths. They left my home clean and ensured it was safe for the wood burning season ahead. Billy Sweet's team was incredibly knowledgeable and took time to impart that expertise to me. Initially, they reviewed how we used the fireplace, asked about problems we were having with the draft, discussed the impact our home's layout has on the efficiency of our fireplace, as well as confirming how our oil heater was vented from the home. After a thorough conversation, Jay gave me a range of options to solve the issues we were having with the fireplace smoking - ranging from simple (and free!) solutions like lowering our fireplace grate and centering it to DIY possibilities like installing glass doors. Only after further conversation and analysis of our home did we discuss the possibility of installing a fireplace insert and bricking up the back of our double-faced fireplace. Our discussion also helped me prioritize what "needed" to be done from a safety perspective vs. what could wait. All conversation regarding installing an insert was zero pressure -as if Jay and I were brainstorming solutions together. (As a woman, it can sometimes be challenging to have service providers treat you as an equal - at no time did I feel like I was being talked down to or "man-splained"). This type of collaborative experience was possible only because Jay and Andrique were incredibly knowledgeable, took time to discuss all options, and weigh the pros and cons of each. Their goal was to make our fireplace and home more useable and comfortable - while ultimately ensuring its safety. I have no hesitation in recommending Billy Sweets Chimney Sweep and his crew. They are courteous, experienced, knowledgeable, efficient, and low pressure. We will continue to have them clean and inspect our chimney as well as install a new chimney cap and fireplace insert.

I engaged Billy Chimney Sweep for a clean chimney and an honest safety assessment for my 1760 home…read more Instead, I received an inaccurate lecture on modern building codes, which an unaltered 1760 Colonial inherently cannot meet. The service focused on bureaucratic liability and upselling rather than a professional evaluation of historic masonry. The lead technician, John ("Jay"), asserted prior to any inspection that all five fireplaces were non-compliant and unusable based entirely on modern clearance rules regarding decorative wood trim within six inches of the masonry firebox opening. Under the Massachusetts State Fire Code (527 CMR 1.00/NFPA 1) and the Building Code for historic structures (780 CMR/IEBC), unaltered, grandfathered chimneys are entirely legal for continued use unless an imminent safety threat or "distinct hazard" exists. The code defines this as severe structural failure, like a collapsing flue, active fire, or carbon monoxide venting. My inspection confirmed that zero structural defects or hazards exist. Yet, Jay still declared them unsafe based solely on decorative clearances, stating "you cannot grandfather safety hazards." Based on his numerous anecdotes, this company successfully dissuades consumers from using legal, sound fireplaces because they do not meet new construction thresholds. Instead of evaluating structural integrity, Jay required a signed report acknowledging his assessment. He stated this form relieves him and his employer of liability, noting he can "overlook twenty-five structural issues but remain legally protected as long as the homeowner signs the form regarding the indifferent woodwork clearance." He also refuses to perform maintenance or repairs unless the chimney is brought to modern compliance. This misrepresents Massachusetts law; standard maintenance and component repairs are expressly permitted under 780 CMR without triggering a whole-system retrofit. Jay related multiple accounts of customers who disputed his code interpretations, citing a Vietnam veteran engineer in Boston and the President of the Marblehead Historical Society, who both told him his assessments were incorrect. He also mentioned a customer who ordered him to stop cleaning and refused to pay due to these code disputes, stating he compelled them to pay by threatening a contractor's lien on the home. The company charges a base rate of $375 per chimney. Jay declined to clean four of the five fireplaces at this rate, claiming one was too dirty for a standard sweep and the money for two others was better spent on a $2,000 "non-traditional sweep" for the dirty one. This required containment tenting and a temporary fan placed via bucket truck on the stack. Jay explained this policy followed an incident at a $15M Boston apartment where he failed to recommend this service, resulting in ruined furniture and a $7,000 insurance claim, stating he no longer tries to "be a hero" and mandates the higher price whenever he encounters heavy soot. The apprentice, Ian, who has cleaned for seven months, performed most of the physical cleaning. He was courteous and uninvolved in policy. However, on the first fireplace, I discovered he missed a corner of the stack, which he re-cleaned after I pointed it out. When Jay observed me taking photos and video of Ian, he specifically requested I not post them online. The number of local sweeps is limited, so I am not advising against them for standard cleanings. However, consumers should beware of unwarranted non-use recommendations, expensive upselling, and becoming another narrative added to their stories of dissatisfied customers who question their practices.

P.J. Pappas Company did a phenomenal job setting up our new lawn irrigation system! Their team…read moreprovided an exceptional experience from the initial estimate through the final walk-through.The crew arrived exactly on time, worked incredibly fast, and installed a highly efficient setup. They configured everything with a modern Rain Bird smart controller, and the mobile app version completely simplifies everything. Being able to change watering schedules, manage zones, and monitor the system right from my phone is incredibly convenient.They were meticulous with the layout to ensure total yard coverage while minimizing water waste. When they finished, they left the yard clean and tidy, with barely any sign that they had dug trenches.

Could not be happier! What a great experience with a new irrigation service. The crew is…read morephenomenal. They were quick, tidy, knowledgeable. Thank you, Peter, for a fantastic system. Do not hesitate. They are the best.

Absolutely amazed with the work they do. Have been having Kirkland & Shaw for the past 4 years for…read moreany plumbing issue in our house, and can't be thankful enough. No matter when, which day, what time, holiday season or vacation time, they helped us anytime we were in rush to fix a plumbing issue. Today, Steve fixed a problem with our basement shower, so nice and easy, we were prepared for a much bigger project like opening the drywall, etc... but he fixed the problem in less than 15 minutes! Made our day! Happy thanksgiving all, we are definitely thankful for Kirkland & Shaw!

I have enlisted help from Kirkland and Shaw several times and always been very satisfied. Two weeks…read moreago I discovered water under my kitchen sink. I wasn't sure if the disposal or dishwasher may have been the culprit, but Sebastian from K&S came and found the hose in my sink faucet was the culprit. Paul helped me select the replacement of a KWC faucet, Swiss made with parts untraceable in the US! I went with a Kohler faucet which Sebastian skillfully replaced, and all is terrific. I trust K&S's experience, judgement and workmanship.

Anyone that is calling a plumber is for a reason usually a unexpected one which is unexpected bill…read more But fame plumbing made my issue as easy as can be to repair & very affordable so it wasn't a huge OH NO . Easy to schedule they came on time fixed my leaking tub faucet that was dripping @ a pretty good amount keeping me up all night. They knew exactly what it was had the parts on hand. It was a pleasant experience which is unusual when dealing with home repairs. I would highly recommend them

Excellent experience with Power Plumbing for the past 12 years. They are highly responsive and…read moredependable in showing up to provide an accurate diagnosis of the problem, and providing prompt and quality service to ensure that the problem does not reoccur. I am a homeowner with a large vintage home, have experienced a multitude of plumbing problems over the years, and have had many very negative experiences with plumbing companies prior to Power Plumbing which have resulted in extreme emotional and financial distress. Therefore, I feel very fortunate that I met and have worked with them for the past 12 years. I feel very confident in highly recommending them for any and all plumbing needs.

Power Plumbing has done all the plumbing work in my house for the last 20 years, from leaking…read morefaucets to water heater/boiler combi unit installation. They work fast and their prices are reasonable. Dave and his team are some of the best in the business.

TWENTY STARS. I needed help getting hot water in a 1914 residential building. Great care had to be…read moretaken to not damage any of the existing plumbing, and to minimize impact on the rest of the building (due to temporary water shut off during the repair). I called Horvitz because they have been in business for something like 90 years and have a 5 star rating. Five stars in not enough. Truly. I was helped by Odette in the office (a rare and true gem!), and she in turn sent Tony the plumber (a gift to humanity!). Not only did they resolve our immediate issue, they handled every complication with the utmost in grace, class, skill and kindness. That particular bathroom hasn't had hot water for an embarrassingly long time and it was sorted before I knew it. Odette and Tony were so great I would have had the to dinner every day (if I cooked food). Don't hesitate!

Very pleasant phone dealings. The plumber who arrived was efficient, honest, and very competent. We…read moreare very glad to have them as our plumber.

John was fantastic to work with to repair an internal wall and remove a chimney in my 1870s…read moreapartment. He was super responsive and flexible in helping me get approval through my HOA, his team was punctual, the pricing was reasonable, the wall looks great, and the work was completed ahead of schedule. Highly recommend!

We hired Budget Masonry and Construction to repair and repoint our chimney and brick facade, and we…read moreare so happy we did. John and his team were communicative, honest, punctual, and gave us a fair quote. Would highly recommend them!