James and all the guys that came with him were top notch. They strived to get the job done in the…read morepromised time frame that the "salesperson" promised as a one day job. Because the "salesperson" ordered the wrong size boiler Jim was honest and upfront about it being difficult to complete in the promised time frame. But he and all the installers worked their butts off to get it completed in 1 and 1/2 days after thinking it could take up to 3. I cannot say enough about the install team. Amazing professional guys who went above and beyond to complete our job. The "salesperson" on the other hand kept telling me how he's been doing this for 14yrs but yet ordered the wrong boiler and also did not inform the install team about the difficult access. Overall, extremely happy with the install team not so much with the "salesperson".

5 stars for Technician; 3 stars for Customer Service (only because they were nice): After paying A…read moreLOT of money for a whole new HVAC system, I was hearing a noise, so I placed a service call on a Wednesday and was able to get an appointment on that Friday. Service technician Greg Martin was OUTSTANDING, explained everything in detail and was a true professional. I will specifically request him in the future, if needed. (Noise was just the pump working extra hard on these hot days) However, Customer Service (over the phone) promised an 8AM-12PM appointment and my tech arrived at 2:30 pm because they sent him somewhere else first. Although CS very nice each time I called, I had to call 4 times asking where my tech was. I believe on my 2nd call I was told Nicholas would be there by 12:00 PM. On my third call I was told 2 PM and my tech was now Greg. Therefore, I asked "So, at 2 PM when I have to call back, are you going to tell me he is stuck in traffic?". I was assured he would be there by 2:00 PM. Not the case and when I called back at 2:00 pm, lo and behold, I was told he was stuck in traffic. Get your stories straight customer service!!! Don't tell your customers falsehoods to get them off the phone!! Wondering who is going to pay my wages when I had to take the whole day off??? I did get a call from Corporate apologizing but only after I called my initial contact complaining. Corporate also stated they would address training issues to ensure this doesn't happen again.

We had a whole new HVAC system installed in our home today…read more We couldn't be happier with the service and the price. Zach,Devin and Bryson showed up on time, were neat and professional. These are the reasons why we have chosen and will continue to use this company! Thank you very much guys!!

UNAFFORDABLE!! New installation. brand new AC used for about 5 weeks last year. Burnt out. Told me…read moreto call Ins. Co. Never resolved. They refused to accept any responsibility. Leaving my family with no AC. I had to pay Add'tl $7k later involving another company. Now, 2nd issue. Confirmed when the hvac installed another company said system is NOT aligned with original airduct, resulting in leakage. I have called beyond numerous times and no call back. This issue, there is no doubt, it's their work for improperly installing it. I'm disgusted Rob Norton will not return a call. I used a different name and number and a different reason for calling inquiring about a new system. He called about 15 minutes later as he was under the assumption I was a new client. I got on phone, toldnhim my concern. He said he would be out, never showed. So he had faulty intentions. Unfortunately , his business address is a single residence as I was physically going to go to the business. I understand things go wrong, but a professional business should deal with issues in a professional manner. Next Now to proceed legally. May call "Ben has my Back" I am not giving up! What's right is right. And for the record, my first time writing a bad review, as that's how bad they handled this issue.

DM Storrs rebuilt the top of my chimney and repointed and waterproofed the remainder. The team was…read morehard working and neat and did a great job. I had a few minor questions/concerns when the job was done, and the owner Dana came out personally and spent an hour checking the entire job and making sure I was 100% satisfied. It's clear he takes great pride in the work they do and wants to make sure every customer is a satisfied customer. I highly recommend the company!

We hired DM Storrs Chimney for some difficult to track down water issues and from day 1 they were…read moreincredibly sympathetic for our very frustrating problem. Due to their knowledge and caring they were able to get our issues corrected. This company is extremely efficient well run and honest and I wish I could give them more than 5 Stars because they deserve it !

The best service ever! I had a heating emergency and was referred to Paul at Ocean Aire from a…read morefriend. Within a few hours he was at my door and fixed the issue. Since then I use him and Cory for all my heating and A/C needs. Good people who get the job done right!

Paul is an extremely personable guy! He came out to my house very quickly and took care of my…read moreCentral Air Conditioning in short time. I highly recommend his service!

If I could give Dan 10 stars I would! He fixed my chimney in literally less than 1 hours after I…read morecontacted him online!! He is the most honest affordable kind contractor I have ever worked with. I have more projects to do and look forward to working with him on them.

Absolutely the Best! Professional, extremely knowledgable, fair priced and very nice guy. My…read morechimney cap was blown out from the high winds we had this spring. Dan was able to schedule late that afternoon and climbed up to the roof of my 3-story house in Whitman first to evaluate and again to bring up supplies to fix. It was amazing to watch him get the job done and he deserves 6 stars. He explained how he made sure the cap would be extra secure - above and beyond.

Quality of service was superb! The heat dropped to 45 with temp outside at 6 degrees on a windy…read moreSaturday. My plumber was helpful in shutting down the water and then recommended this company to replace the igniter on out Lennox gas boiler. The response from the service tech, Noah was quick, informative and professional. Amazing that it was back up and running in no time and at a very reasonable cost.

$600 for 30 mins of work, and a $15 part…read more Service is fast and friendly. I love they way they respond and follow-up, but you certainly pay for it. No rush fees or weekend charges, just a simple fix. I sent pictures ahead of time. The guy was in and out in a half hour. I asked about the huge charge and someone called back promptly. He was very friendly but made it clear... that's our price. I live around the corner and I always like to work with my neighbors. I guess everyone isn't so neighborly.

Found Michael thru Yelp and since he was local I called and asked him for a quote on new…read moreboiler/heating system as ours was leaking a little bit. He stopped by and gave us a quote which was very comparable to other quotes we received. We decided to go with Michael and a few days later (before our scheduled installation date) our boiler/heating system completely broke and we had no hot water. He again stopped by and looked it and offered to try to fix it temporarily. We appreciated the offer but we just waited for the scheduled installation date that we had already set. Michael had said it would take 3 days to install and it took 3 days. He arrived on time every day and worked all day in the very hottest of days. His subcontractor/electricians came on the last day and they were polite and on time. We asked them for their business cards in case we needed future electrical work. I've attached a photo of his work. Disregard the flooring as that where the old equipment was.

Michael is very professional and knowledgeable about his trade. Dependable workmanship. Takes pride…read morein his work. Very responsive,

Was having an issue with a wood stove chimney in a rental house. Had someone else come out and the…read moretenant didn't have any faith in them so, her boss recommended Downeast. Certainly glad he did. Had to order some stovepipe and then came out and did the job cheaper than the fly by night company and 1/3 of the cost of another reputable local company. Highly recommended

The whole experience was great. Ross examined the chimney and fireplace, mortared some cracks,…read morehelped me set up my GrateWallofFire. (You want to use GrateWallofFire!). I learned so much about the fireplace: how to use it, what to watch for, when to service it. And absolutely zero upsell! Very reasonable price. Super helpful. Can't say enough good things.