Absolutely amazed with the work they do. Have been having Kirkland & Shaw for the past 4 years for any plumbing issue in our house, and can't be thankful enough. No matter when, which day, what time, holiday season or vacation time, they helped us anytime we were in rush to fix a plumbing issue. Today, Steve fixed a problem with our basement shower, so nice and easy, we were prepared for a much bigger project like opening the drywall, etc... but he fixed the problem in less than 15 minutes! Made our day! Happy thanksgiving all, we are definitely thankful for Kirkland & Shaw! read more

I have enlisted help from Kirkland and Shaw several times and always been very satisfied. Two weeks ago I discovered water under my kitchen sink. I wasn't sure if the disposal or dishwasher may have been the culprit, but Sebastian from K&S came and found the hose in my sink faucet was the culprit. Paul helped me select the replacement of a KWC faucet, Swiss made with parts untraceable in the US! I went with a Kohler faucet which Sebastian skillfully replaced, and all is terrific. I trust K&S's experience, judgement and workmanship. read more

Completely unsatisfied, the work that needed to be done was simple, yet made complicated and ended up replacing parts that didn't have to. plus factoring 2 men work as they claim it requires 2 men. I am attaching the photos of what's needed to be replaced and what ended up to be replaced, and also the charges, for the parts that cost half the price online. Further more I had to pay separately the guy who opened the ceiling and putting the ceiling back and its work related. * I must say that they are all nice people, just the work and cost is not right. read more

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I recommend that you avoid. I had a leaky shower valve cartridge. It took 3 days for someone to come out and fix it. They sent a kid who didn't know what he was doing. Continued to leak after he said it was fixed. Sent the same guy a second time to fix it. Still continued to leak. Third time they finally sent someone else who finally stopped the leak. As if it wasn't bad enough that it took three visits and two weeks to fix, but they still charged for multiple visits. read more

They fixed a leak in the basement and first floor. There was no estimate given up front. But few days later we received an invoice for $950 with one line item for parts as over $300. There was no detailed breakdown. When I called to discuss the invoice, they were very rude on the phone. As the other reviewer said "They won't give you an up front estimate, and just say you will receive a bill a few days after service. If you finally get them to give you an estimate it's twice as much as other plumbers." We won't use them for any other services. read more

If you are looking for a local plumbing and heating company, Kirkland and Shaw is the best. My manifold broke and was leaking. Tom Vaughn quickly assessed the situation and within a day sent Joe, a great technician and quickly fixed the problem. Thank you Tom, Joe and Kirkland and Shaw. read more

I hired Kirkland and Shaw to remove and reinstall a toilet and sink prior to and after a bathroom floor retileing job.The plumber arrived on time, early in the morning, and expertly removed the toilet and sink and placed them in another area. He told me that the sink faucet was old and had broken during the process, and showed me the damage. It was old and I was not surprised that it broke. He told me I could go to Home Depot and purchase a replacement or have him bring one when he returned in two days, which might cost a bit more.I opted for him to bring a new one so it would be the correct size, etc. He returned in two days and reinstalled the fixtures, fixing the faucet and hardware with a high quality replacement. The cost was very reasonable. I am pleased with the whole experience and would rehire. read more

Our water heater started leaking so last night I filled out online estimate requests from Kirkland and Shaw and from the Home Depot. Last night I heard back from HD and settled on a price for purchase, installation and removal of our old water heater. Installation was scheduled for today. This morning , Tom from K&S called and I told him that I had already committed to HD. Soon afterward, the installer from HD called and told me that the earliest install he could do was next Wednesday....which means that my water heater would be leaking for another four plus days. So I called Tom at K&S and, to make a long story short, after a few hours we now have a new water heater and our floors are starting to dry and the cost was virtually the same as at would have been at HD. Tom gets really high marks for for product knowledge and empathy and I loved Reginald the installer. He was a hard worker with an upbeat personality. There is no comparison between working with a local outfit and a big box store. read more

Recently we had a waterless tank arrive from Kirkland and Shaw. In today's world we live in a technological highway with machines very complicated. On Wednesday a worker arrived and made a few minor adjustments on our system. He checked a few things and was thorough. Tonight, we are very happy as this wonderful man helped us to make a great product even better and a business who helped us even after the sale was done. Thank you for a professional approach the second visit was a joy for our home. read more

For the second time in two months, a house we are responsible for had a serious issue. In the first case, a pipe had broken in the attic and Kirkland and Shaw were there quickly to fix it....preventing much damage and loss. But the best example of Kirkland and Shaw's dependability and reliability came early this morning. I had notified them that there was a leak in a heating unit...of this same house which had been on the market and now was scheduled to close....TODAY. This morning! They called me at 7:05 am and had a plumber there before 8 and resolved the issue. I am so grateful to Kirkland and Shaw for this and several other quick responses in critical situations, as well as for help with routine household issues. This is a very special company. read more

I had quotes for a 50-gal gas water heater from two Cambridge-based plumbing contractors, which were 300% of what I paid for a water heater 12 years ago. I called Kirkland and Shaw, based in the western suburbs but servicing Cambridge, as well. They gave me a quote that was about twice what I paid 12 years ago. Reasonable, I concluded. I called them back two days later and they replaced the water heater, as promised, a day later--and for the quoted price. I called them the same day with an after-hours question, and they responded quickly. Very pleased with this contractor. read more

As a general contractor, I have used many plumbing contractors! I now use only one! Kirkland & Shaw! Family business dedicated to customer service. They are there when I need them, always! And I love it that there's always a plumber on call to help my customers when they have an issue !! And special kudos to Paulie read more

They won't give you an up front estimate, and just say you will receive a bill a few days after service. If you finally get them to give you an estimate it's twice as much as other plumbers. read more

Great service and dedication! My spouse called this morning when our heating system failed during the start of our current bomb cyclone (blizzard). They were onsite within an hour, and managed to find a replacement motherboard and control unit from the surrounding supply houses. That was no easy task. It's hard to find qualified technicians who know how to diagnose the electronics of a Burnham Alpine gas boiler. Other heating companies we called said "call tomorrow". Instead, Kirkland braved the elements and made sure the system was fixed. They have earned my business for many more years to come! Nice to know there's some companies that still believe in taking care of the customer. read more

I wrote a note two month ago, but seems you did not pay attention. in Feb 10th. 2022 we called your service and you sent the plumber who said it may not fix, if happened , call office. just one month later the problem came again, we called Tom, same person came, who said the main pipe has a belly , to fix it probably to dig the yard in front of the house. I directly discussed to owner Steve who agreed to send people to check again but never show up. He agreed that if nobody to come we will not pay the bill. Furthermore for draining clear has 90 days guarantee, why keep to send us bill. Very disappointed experience since we use Kirkland over 18 years. Even though We still paid $285 for 2/10 service. when in May the blockage happened again and again, I borrow a 30 ft snake to work with, finally we hired a professional (Dr. Drain) who only worked 30 min, charged us $180, and said it is commmon, there is nothing to do with any main drain problem at all. I received your bill again and again which made my very angry , I have to write the complain to you. You charged twice $285x2, in two months, did not solve problem, do not want to keep fixing the problem, that is not Kirkland we used to work The service charged much higher (in 2019-2021 was $165) but never solved. I hate to complain, but I have to. Jim W. read more

Excellent service and came on promptly. Even though mine was minor fix but Plumer handled it very well.

Be sure to get a quote beforehand for the job. Basic installation of two bathroom faucets that I provided was pricey. Also, know that what is not volunteered is that the serviceman's travel time to and from your home is also on the clock. The first serviceman was inexperienced and told me I had purchased the wrong size. He was wrong. The second serviceman was seasoned and did the basic installation with the same faucets. read more

I am very sad. I have known this company for years. My father in law used them for a few of his properties and in the past they did a great job. I had called them to put up a new stand alone shower in my home. They came out a few weeks later and did the work but the made a small mistake and the ring was separating. I called them for about three weeks but could not get a call back. Then the whole thing came down. I called the emergency number and a very nice man did come out and had to fix it. It did get worse but in the end they gave me a 100% refund as I had someone else finish the work. So in the end it all worked out. They may be busy but they are ethical read more

These guys had a stellar rating on AL for water heater installations, so I gave them a try. They arranged the permits, did the install, scheduled the inspection, flexibly rescheduled to accommodate the city inspector, and did it all for the quoted price -- which was half what the Home Depot subcontractors wanted! The plumber on site was courteous and professional, and they even sent me a thank-you note for prompt payment. The ex-post-facto invoicing was unusual to me (all of the other contractors I've dealt with have demanded payment at time of service), but they cashed my payment check promptly and stuck to the quoted rate, so I would be happy to support this local business again. read more

Total rip off. After I call them they asked to provide me my tenants name and number. They contacted with my tenant and told them I send them to fix the shower valve and toilet and made an appointment. They did not even call me and gave me price before its installed and I did not even know before they are going to my property. After installation they emailed me the invoice with $566 for parts and $675 for installation. They are not going to provide you any quote or estimate unless you asked for. I never experience like that before. Do not fall on their ads, they will fool you on the charges. read more

I needed to replace my old kitchen faucet so I bought a new kit from Home Depot and began removing the old faucet as I planned to do it myself. I removed almost all of it, except for one piece (apparently I needed a special tool from the old faucet kit to remove it). I ultimately called Kirkland and Shaw to help me remove that one piece and install the new faucet. They came and removed the piece which I couldn't do and installed the new faucet. I was pleased with the work, but it seemed to take the plumber a lot longer than expected (almost 2 hours of work?) When I got the invoice, I was shocked to see that I was charged almost $300! When my husband called to go over the bill, Kirkland and Shaw was unfriendly on the phone and wouldn't hear our side of the story and ultimately even got hung up on. The invoice included $60 worth of supplies (I dont know much about plumbing supplies, but that seems excessive!) and they were charging us for their driving time to and from our home, which I think is ridiculous. Although my faucet was replaced (which i did half the work) but $300 later and an unfriendly phone call, I will not be using Kirkland and Shaw for any future plumbing repairs. read more

The Kirkland and Shaw folks are very professional, accommodating, and courteous! My newly installed disposal separated from the kitchen sink, leaving a flood and no sink. Luckily. James was in the area and came immediately. He was knowledgeable and replaced the new disposal with an even newer one! Not our choice, but the disposal was too big for its space. They are reputable, but a bit pricey . I absolutely would use them again, and recommend them highly. I even spoke to the actual owner, Steve Kirkland, who was very helpful! I wish the contractor who remodeled our condo kitchen used a firm like this. read more

Person from Kirkland and Shaw Inc. (Andy) came over to fix an issue with pulsating water in 2 showers. It took me 5 min. to explain the issue, and took him another 10 min. to replace both shower heads. The water flow was now better. He stayed a total of 15 minutes. Later, I get a bill of.... $220! So the plumber was working at a rate of over $15/minute! Great part of their scam tactics is they are not telling you how much it is beforehand. I didn't get a chance! Before I knew - the 10 minutes was over! Their ad claims "Free estimates!" - That's a lie. The invoice says "Material (2 shower heads): $76" - That's another rip-off - the real price is $22. I found online the exact SAME shower head at both Home Depot and Amazon for $11 (instead of $38). So, they ripped me off $50 only on material. Assuming the shower-head price difference could be an honest mistake, I called their office. Person on the phone, Paul, turns unfriendly as soon as he learns the reason for my call. His whole attitude was as if they get this often but they don't care. read more

I had a last-minute plumbing problem 2 days before the sale of my house and was in a panic. They calmly assured me on the phone that they could help - within a couple of hours - and actually showed up earlier than they predicted. Problem fixed cheerfully and efficiently! read more

This company was recommended to me by the Belmont Mom Groups. I had them come on a Sunday night to change a sump pump when my basement flooded. Great service at a reasonable price. I hired them again for a bathroom problem. I highly recommend them. read more

The WORST. We had them come out to change our heating system from steam to hot water. They gave us an estimate, told us that the job was do-able, ripped out part of our system then told us that they made a mistake, that they could not convert radiators that they said they could convert and that it would cost a lot more. They made holes all over our house that we had to fix ourselves. After $40,000 the system has never worked right. read more

We've been using Kirkland & Shaw as our go-to plumbers for years now and they are just a super solid outfit. They show up, they get the job done, they're pleasant to work with, and their pricing is fair. read more

These were the rudest people I've ever dealt with. I was being courteous and called them back to cancel a service call......The owner rudely told me i wasted a work order and actually hung up in my ear! I was canceling because they couldn't send someone out for hours to fix my burst pipe and I found another plumber in the meantime.... Talk about poor customer service.... The woman who initially answered told me that kirkland was with someone and he'd have to call me back... I tried to tell her that it was an emergency and could I talk to someone else... She rudely told me no, I'd have to wait for him to call me back.. A real b...... I would never think about using these people..... read more

Switched over after some bad experiences with another big outfit. These guys did neat work at real fair prices. Pretty good cleanup, not the usual mess, and fast in an emergency. I'll use them again. read more

Their ads said free estimates, so when our shower was leaking we called them to get an estimate. He looked at it, said it needed a replacement valve, and that it would cost $600! We passed, went to Home Depot, but the same part for $25. Then they sent as a bill for $118! They claimed they gave free estimates- for everything except valve replacements! I called out their nonsense and they folded on the charges. Never going to call them again! read more

Our family has used this business for many years, and I'm sorry to say their service is declining. They work on a schedule that is convenient for them! Called on the Friday after Thanksgiving because the water heater in our elderly parent's home was flooding the basement. Their voice mail box was full. We finally reached out to another plumber (with excellent references) to replace the water heater and clean up the mess. He did an excellent job and arrived in less than an hour. This isn't the first time we've called Kirkland & Shaw and their voice mail box was full--it has happened before. Now they think, by suggesting the plumber we used "ripped us off", they can make it up to our elderly parents by "upping" the warranty on the water heater from 6 years to 10 years--free of charge. They may have fooled my elderly parents--nice customer service gesture--and they are happy, but we are disappointed. read more

I called because my oil fire boiler stopped working and my Oil Tech could not come out. First thanks for answering the phone and scheduling the service call to fit my work schedule ! Second they came out, replaced a part and the boiler was up and running. However, shortly after the service tech left my home the boiler stopped working again. I called the office and spoke to an employee who said they would in fact come back and ensure the boiler was repaired. Sometimes the repairs are a process of elimination and I'm glad they were patient and spent extra time troubleshooting until the issue was resolved. I have heat and hot water and they delivered on their promise! Thank you! read more

Simple job to change out a couple of washer / dryer faucets and toilet fixtures. Came on time, really professional and courteous and explained everything as they were doing it in case I wanted to try fixing it myself one day. Love that they were local and definitely will use them again going forward in my new house. read more

We spent a great deal of money to have a tub put in our bathroom and to have a sink iinstalled in our kitchen. Kirkland and Shaw did not pull permits prior to starting both jobs. Upon completion of the jobs I brought it to their attention that no permit had been pulled, They replied that it was an oversight. What a disappoinment! I would not recommend Kirkland and Shaw. read more

Paul and Mark from Kirkland & Shaw just replaced a hot water heater for me in an attic that must have been literally 120 degrees (it's 95 degrees outside today). They didn't complain, were completely professional, and did a great job. I would definitely recommend the company. read more

We needed to convert a closet to a laundry space in a small condo. It's not that easy to find one who can do end to end job, from nothing to a nice laundry room including plumber, carpenter and electrician, especially for me who is from west coast and not familiar with Boston at all. I had several plumbers/contractors come to my condo to estimate. I am so glad that I chose Kirkland and Shaw to help us. The reasons are: 1. Steve Kirkland is so professional and knowledgeable about what needed to be done to give us a laundry room. He looked very carefully everywhere he may need to make changes to give us an accurate plan and estimate. What we paid is exactly the amount from the estimate. 2. Steve is a very nice guy. He really cares about his customers, cares about the reputations of his company. He had the city inspector proved the project before and after it's done that I didn't ask, that makes me feel that they are really professional and the quality of the job is insured. The inspector told me that they (another Steve) did an excellent/beautiful job 3. The price is very reasonable and acceptable 4. Another reason I chose them is because the contract they sent to me. It clearly addressed what they are going to do, what needs to be changed, what material they are going to use and they will test it after installation to make sure it works fine. That makes me feel that they are a very responsible company and they are confident about the quality of the job. We will definitely go to them first if we have any plumbing issues later. Highly recommend them to whoever needs to install a laundry room read more