Absolutely disgusting. Last night (the 27th) I ordered 2 turkey sandwiches with mayo, provolone cheese, and lettuce. Take one look at the photos and tell me that whoever was working should have any job that involves food. They should be fired. What the hell is this? There were several pieces of hair in it, SEVERAL. My favorite sub place is now my least favorite. I'm so disappointed and disgusted as someone who works in the fast food industry. read more

Firehouse Subs - Fast Food Near Me - Colorado Springs, Colorado

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30 minutes to make 3 sandwiches . there was no one in the store but 5 employees who obviously thought their patrons were too much of an inconvenience to serve . literally the worst customer service . empty in a Sunday afternoon with 5 unhelpful employees. literally watched people come in after us get ignored too . what a joke . go somewhere else . literally anywhere else read more

couldn't break a $100 bill and instead of trying to fix it they just turned me away. no restaurant should ever turn cash away and they should always have more than enough to break a large bill or 2 read more

Rude employees don't seem to take thier job seriously at all ! Can't even add extra veggies to a sandwich.

What happened to this place? maybe it's this location?? Look at the picture!! 4" Sandwich with 3 pieces of chicken and some lettuce.. $8 + TAX You ALL of us, we understand times are tough but this is unacceptable. We ALL left there hungry and spent $50+ (4 Adults) Because Firehouse is one of our favorite places for subs we are going to try another location. read more

Firehouse Subs - Here is an $8.29 Sandwich - Fast Food Near Me - Colorado Springs, Colorado

Terrible customer service, I would at least expect bare minimum kindness but they didn't even have that, over priced food and frowning employees. Go to cheeba hut for better food and service read more

Do we ordered food tonight and waited an hour. I know that the restaurant isn't responsible for the delivery service. However we ordered from the firehouse web site through yelp. Didn't have any way of knowing which delivery company was handling it. GrubHub turned out to be the one. I called the store after an hour to try and straighten it out and they were polite but made it clear it wasn't their problem. My wife called about a half hour later they laughed at her and then got mad when she yelled at them for laughing. Apparently even the manager participated in laughing. We won't support this store any longer. But that probably won't be an issue. Judging by all the negative reviews, they won't be open too long. Maybe a Jersey Mike's will replace them?! read more

This place is so fun, with a 1950's theme decorations, classic cars and motorcycles and Rock and Roll music. We went for the "build your own burger" for lunch and everything was fresh and so delicious. Our server JACK was wonderful, with an upbeat and fun demeanor, great smile and smart conversation as a bonus. This place is cozy and has a relaxing vibe, not rushy and hectic like some restaurants. Will definitely return soon to try more dishes here. read more

Great sandwiches!!! Be prepared to wait at least 30-40 mins for your sandwich during lunch time.

Walked into firehouse on this lovely early Sunday afternoon, was introduced by Brad working front counter , it was my first time here , never been here , brad recommended me what to get here , and I went for it , he recommended the turkey bacon ranch , not gonna lie , these two Corbin and Brad made it, like it was home , made felt like it was home , my first time here ever , I would definitely come back to this location, because of Brad and Corbin . read more

I made an account just so I could let someone out there know what happened. First off, let me say I've been dying for some Firehouse, so when I got in today I was ready. There was one skinny guy that looked to be running the register, a bigger guy making the tasty treats, and a young guy that looked to be in training. They seemed busy, so I read the whole menu and carefully debated. A few minutes went by with me at the register and no one payed me any mention. I tried to be patient and let them catch up, but after 10 minutes without a worker even looking my direction or acknowledging my existence, I left and went to Jimmy John's right up the street. Maybe next time Firehouse. Maybe I'll try a different location. read more

This was my go to sandwich place until today's order. There toaster was broken which happens but the food quality was horrendous. hardly any meat on the sandwich. Meat was also tough. I took on bite of a medium sandwich and all that was left was bread. My wife's sandwich had one, thin slice of tomato only. You have lost a loyal customer. Never again! read more

Great subs!!! probably the best sub i've had in 15-20 years!! the Italian is bomb ( easy on the mayo) and the pizza sub with meatballs is AMAZING!!! read more

Ordered 2 sandwiches. Had to wait for 30 minutes (was not a busy time). Finally got my order, hopped in my car and drove off. Opened my sandwich and realized it was literally turkey, bread, cheese. The onion, tomato, lettuce, salt and pepper that I had ordered was missing. Never Again. read more

My friend and I went to the fire house subs on Austin Bluffs. She had one hour in which to eat lunch and get back to work. We put in our order at five minutes after 12 and we were still waiting at 20 minutes after 12 when we checked on our order, they said that they had made it but someone else had grabbed it. There were three women doing the work and they were very snarky at 12:40. We finally received our order and had 20 minutes to get back to work, the women were very snotty and I was very upset with their attitudes. I would not go back to this fire house subs ever I don't even give it one star. This was on Tuesday, January 10. This needs to be solved by fire house subs who I enjoyed on North Academy, but I will never come back to this one again. read more

Great customer service and the sandwiches were delicious. I am glad that I finally FINALLY was able to experience it. It looks like they brightened up the interior as well. The two young ladies that helped us were phenomenal. read more

So initially I may have given the review at least 4 stars because the other sandwiches that we ordered were all made nicely, however the experience that followed brought my personal opinion of the establishment a tad bit of distaste. We ordered a Firehouse Steak & Cheese, which was just a basic cheesesteak sandwich, nothing fancy. We also ordered a Firehouse Meatball & a Kids combo with the same. Again, just a regular meatball sub, nothing fancy. Then we also ordered on a recommendation, the Reuben Reinvented. Here is where the problem came into play. I took one bit of the sandwich and was dissatisfied. It taste nothing like a Reuben, the slaw replaced sauerkraut & does not have the sweet and tangy taste that it boasts, and the thousand island "sauce" was all but thousand island. I went back to the counter with my 8" sandwich missing one bite and told the young lady of my dissatisfaction ... and she replied "okay hold on a minute," then went in back. She returned with the Assistant Manager Devin, who asked me, and I quote, "soooo do you want to buy another sandwich because we can't just give out free sandwiches." Now, I'm no genius or anything, but I thought I just paid almost $40 for a meal including the sandwich that I was extremely unhappy with, which means that I wasn't getting anything for "free." Long story short, I purchased another sandwich, a SteakHouse Beef & Cheddar Brisket ... and requested a to-go box for the waste of sandwich I wasn't going to eat. Poor customer service puts a horrible tastes in my mouth so I didn't wind up eating the second sandwich I purchased, but I figure I can gift it to someone one the way home. I can't say I will not eat at the establishment again ... because I usually am very pleased, but I will not visit this location again. read more

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The food was horrible, couldn't even toast my bread...i understand its delivery but sandwiches were thrown together.

I cannot say enough good things about Firehouse Subs and this location in particular. I have never been disappointed. The staff is young, but quick and friendly, and they get your order right. If a mistake is ever made, they bend over backwards to fix it and make sure you receive more than you expected. Restaurants and fast food are getting more and more disappointing, mostly due to lazy staffs and strangling corporate policies. Firehouse Subs does it right. read more

Very rude staff. Gave my husband wrong order then proceeded to blame him for it. Very unprofessional. Wrote an email and have yet to hear back. read more

I've ordered a couple of orders since through Grub Hub and this location has botched them. In the latest, my order arrived 50 minutes late, and was incorrect. Some items I ordered and paid for weren't included. In the past couple of orders, items were substituted without my knowledge and of course weren't what I wanted i.e. I ordered Sprite (because it's caffeine free) and got Coke. read more

Horrible lunch my wife hated her salad and soup. I tasted and gaged on soup. My steak and cheese sub was a gut bomb and not in a good way. Don't even think about it... read more

In high school I attended a business seminar called give em the pickle. It was in Dallas Texas.The whole point was people had been going to certain restaurants and every time they ate they were given a pickle spear.One day the customer asked for an extra pickle spear.The restaurant charged the customer $2.00.This was enough for the customer and his family to stop going.When you ask 3 times for a pickle and they ignore you.Thats enough for us to never go back.We will be sure to spread the word.Your response was of a person who could care less. It just cost you 5 customers and another bad review. OH WELL!!! read more

Ate there for the first time this week. Ordered the Steak and Cheese. Was pleasantly surprised. It was very good. Bag of chips and fountain drink were nothing special... lol! The service was friendly. I would go there again. read more

Only ate there once. Got it to go. We really enjoyed our sandwiches. We went for some special with Ruben and Corned Beef and melted cheese. Yummy! The bread was key also. It was nice and crusty but moist inside. Ordered online and it was ready right when I got there. It was hot, an easy process, staff was nice, and no issues. We were craving a sort of East coast type of sandwich. This fit the requirements. Not a huge sandwich but big enough. They are never as big as they once were as I recall them. Still, fresh hot steamed meat on a good (I believe) fresh locally baked bread = a good experience. No complaints but I can't review much more than the 2 sandwiches we got on one time. If they delivered (I get lazy once I am settled in at home), I would order much more often. I love Taste of Philly but their corned beef sandwiches aren't on the same level (stick to cheesesteaks there). Please start delivering! So if you order what we had, I am sure you will be happy. Seemed nice and clean in there and the staff was nice. They had some huge assortment of hot sauces though I am not sure I see the connection with the food except the firestation concept. Must have been that. You can get your fix of hot stuff though if you want it. I am betting their bread will make most of their sandwiches quite tasty. read more

Yummy subs, great atmosphere especially for kids, a bit slow on the service but that's on the account of it being busy, really yummy sauces to put on it. I had the brisket and it was delicious. A little pricey too, but worth the sandwich. read more

These guys can't even put on the veggies that the customer requests. What a bunch of worthless employees. read more

Firehouse Subs - A sandwich lacking it's fixing. - Fast Food Near Me - Colorado Springs, Colorado

Very disappointed in the owner. Have not heard one word from him about this problem we had the day we came in for lunch. Guess he does not care about his customers. We can't even get a comp meal from him . I probably won't ever come back to that restaurant again. To be treated like this so uncalled for. I don't think this is the way you should run a restaurant by ignoring your customers. Although I do like the sandwiches, I don't think the management or the staff are very good. To be ignored like this. read more

THIS WAS THE BEST SANDWICH I HAVE EVER GOTTEN! The bread was so crynchy without beibg to hard. Tge sandwich didnt get suagy, and tge service was amazing!!! Thank youuu for making my day firehouse subs! read more

We order from GrubHub from here a lot. It's a great go-to where we know the subs will be amazing and they never get the order wrong. So much meat and the veggies are crisp and fresh. Even when their bread toaster wasn't working they were courteous enough to call and ask if we still wanted the order (instead of depending on GrubHub to call) then threw in chips for free. My only negative here is GrubHub doesn't have the menu up to date (no small subs offered and chips are not accurate) so sometimes I just have to go in instead of ordering to go. But when I have to go in everyone is professional and courteous and will crack jokes with me while I'm waiting which I love. read more

After eating here for the first time, I refuse to eat any other sub shop if possible. The food is beyond compare. It's just awesome! Savory and mouth watering. The staff is great and always has a smile and chipper attitude. The store is clean and the atmosphere is great, could not recommend this place more! ^_^ read more

Firehouse Subs - The amazing Engineer - Fast Food Near Me - Colorado Springs, Colorado

I had never been to Firehouse Subs before today. I called in my order and the girl on the phone spoke so fast and kept talking over me , I wasn't even sure if she got my order right. Wouldn't know because nothing was read back to me and I had no idea when it would be ready because she said "ok we'll get that to ya!" And then promptly hung up. Ok...I guess....? So then I go in. Kinda cool since its right around the corner from my work. THAT is the highlight of the review- it was 2 miles from my work. I go in and am greeted I said that I had called in an order and an employee calls out from across the counter and says "oh your order is over there". I had no idea what over there meant. I stood there, clearly not knowing where to go and finally another employee showed me where. I then asked about my drinks and was told "the cups are right there". I ordered 3 medium drinks, and there were at least 7 to 8 different empty cups of various sizes. Again, the poor nice young man had to help me because the girl who originally "helped" me was too busy talking to her coworkers while they made sandwiches. Then I tried to get ice. Think I got any? One cube. By now I was so over this place...long story short I had to make two trips to my car because the drink carriers kept ripping each time untried putting a soda in its holder. No chips in my order so I had to make ANOTHER trip inside to pick out the chips. I'm surprised I didnt have to make my own Damn samndwiches. I won't ever be back. read more

I absolutely love every sandwich I have had at this location. The staff is friendly, the restaurant clean, and the food is delicious. The array of sauces to add heat only add to my admiration. Oh, and the fact that Firehouse Subs gives back to OUR community? Well, that makes it a restaurant I will continue to support. read more

I like a good sandwich. Alas, like men, a good sandwich is hard to find, especially in Colorado. This place specializes in hot subs..very thematic. Friendly staff (franchise owners, maybe?). Dude recommended numbers 4, 5, and 10 and I'm glad I listened. Choice of chips or sweets with a combo was a freedom I liked, along with the fancy flavored Coke beverage machine. Three stars for a sandwich shop is a feat in my mind, so congrats. This wasn't the sandwich of my dreams, but it's good enough for a repeat visit sometime. read more

My husband and I have been trying out a few sandwich places lately and firehouse subs was recommended. I was reading some of the reviews and the smokehouse beef and cheddar brisket stuck out. Boy let me tell you this sandwich hit the spot!! We fully intend on coming back!! read more

Ok Firehouse, you are being knocked down to 3 stars...why? Because the crew you have working evenings are the slowest people I have ever seen. Last time we went in we waited 20 minutes, asked how much longer and Denise said at least 3-4 more minutes. This is a sub shop not a steak house. It should not take 30 mins to make two sandwiches. They did not give us any hassle when we asked for our money back, but they didn't apologize either. I will not come back in the evening until they get a night crew worth a damn. Day time is still great, quick, and delicious! read more

Seriously AMAZING great subs, we had turkey bacon...AMAZING...also Engineer Sub...warmed tp PERFECTION!

Their subs are awesome! Fast and friendly service. Very clean and family friendly. They have firemen hats for the kids. There is a large selection of subs to choose from. Just about anything you can think of. read more

The Siracha Beef on the lighter fare menu was awesome. My first time here and I will definitely be back when looking for a sub.

We stopped here today and each enjoyed the Philly steak, Italian, and the turkey bacon each one was delicious. I enjoyed the theme of firefighters restaurant and would support our first responders every time. I wish we had one here on Pueblo but it's worth the trip into Springs. read more