Great sandwiches, good service, fair price! The staff was very courteous. Will definitely eat there again.

My husband got the New York Steamer and I got the grilled cheese sandwich. Their sandwiches were served hot and delicious. My husband loves their chocolate cookies, I did not get a chance to try it since he ate it all and so fast. The restaurant is clean. Service was friendly. We were the only ones there and it seemed like it took a awhile for our sandwiches to come out, but it was totally worth the wait. We will be back! read more

I've been to this location several times and have been extremely pleased with the service and food. Unfortunately on 7/29/22 @ 12:23pm I walked in and waited to be acknowledged by the older Hispanic lady wearing a black and white shirt behind the register counting the drawer after several minutes of totally ignoring me a younger Hispanic lady entered the store and was given a warm greeting by all the staff including the manager behind the counter. Apparently I must been invisible because the manager completely disregard my presence and proceeded to take and process the young lady's order, who came in after me. After of standing there dumbfounded I left and went across the parking lot to Veegos who greeted me as soon as I walked in. I was given excellent customer service and no issues with my order being taken. After leaving Veegos I walked back to Firehouse to get the name of the manager who had given me such a horrible experience. According to her , she was not the manager and said her name was "Sela" I refuse to patronagnized any establishment that displays any form of racism, disrespect and plain ole bad customer service. read more

My husband and I stopped by for the first time and we were very satisfied with our food order. I ordered the Hook and Ladder and he ordered the Turkey Bacon Ranch sub. The service was fast and easy. The small sub that I ordered wasn't as small as the lady made it seem to be. I felt like I had ordered a one-bite sub but when I saw it, it was a good size small sub. Very filling! read more

This is my favorite quick bite place! Anytime I can't decide what I want I know firehouse subs will always satisfy me. They can make modifications for any sandwich and and are usually pretty friendly. Although I don't eat spicy food, my fiancé does and he loves that they have a large variety of hot sauce options to use. They also have an app where you can build rewards points. I absolutely love that they have that because idk how many free subs I've accumulated over the years but it's always nice to be able to get one of my favorite meals and have the ability to use my rewards. read more

Ordered online, came in and they acted like they had no idea what I was talking about. Finally found the order which had been sitting on their screen for 15 minutes at that point. Still waiting 30+ minutes later and have watched several orders come and go, employees were less than helpful and so rude when asked about our order. read more

Yesterday thought going to firehouse subs was a good idea. No it was not. Came to this location and ordered 4 sandwiches and two salads for the family. We were meet by two African Americans at the counter. They took our order and there was nobody in the store. They started the order with little exspediance. At that point three other African Americans walked in. They ordered and sat down. One more African american person walked in ordered and stood a waited. Everyone got there food before us. If the that is not racism I don't know what's is. You can play your black card well ill play my Mexican card. I will never be back. And when I tried to get my money back the African American wanted to fight. Never going back and corporate will be called. read more

My sister took me to this place today because she was on the birthday group for a free sub from here. Before this, I had never heard or seen this place. Upon driving by and walking up to the shop, I was like eh. Probably another sandwich chain that's like every other place. But the presentation of the restaurant on the inside was EXTREMELY IMPRESSIVE. I loved the way that the inside looked and they had tv's everywhere for viewing. The menu looked great and the sandwiches were in the $6.00 Range. They have a really cool electronic ice machine/drink machine that's badass. The employee's were all really nice and helpful and service is really good. I forgot which sandwich we ordered but I expected it to be extremely tasty seeing the presentation of the restaurant. But when I ate the food, it wasn't quite as I expected. It was a little bit dry and the meat wasn't that tasty as I expected it to be. This is why I give it a 3 stars. The food would be the main thing that I want to have that's the best in a restaurant. read more

These days there are so many sub shops around. So it takes a special ingredient to set them apart. At Firehouse subs, that special item are their hot sauces! They have so many different versions of hot sauces from BURNING HOT to somewhat mild. I like their house specialty which is like a HOT BBQ sauce. It's so good on top of ANY of their sandwiches. I usually get a Hook and Ladder of their Engineer, and their meatball is actually VERY good. read more

I hate to do this to firehouse subs because the food used to be amazing. Today may have been my last day at a firehouse sub. Service HORRIBLE! Walked in and no one was around. Made myself to the register and one person was arching TV, I spoke to them while they had their backs towards me and no response. They finally turned around and said. "Sorry, did you say something ? I couldn't hear you" while taking out an AirPod out their ear. I said it's ok, and ordered .... Individual seemed upset that I walked in and disturbed their TV time, I almost felt like i was bothering them. Food was made and I walked out, I was almost afraid to eat my food, I honestly felt like they were upset because they did not say one single word to me other than the price for the sub. If I get sick, I'll know where to go. I never really look at my food but today I opened the Sandwich to see if I can spot anything unusual. I was that afraid of them spitting on my food. Food looked bland and not appetizing at all. I ate and it tasted like it looked. You have a good reputation as a brand. Don't throw it away on bad employees. "0" stars. read more

For the price and size of the subs, I'm all for it!!! I always get the firehouse hero!! Its be best!! Out of the 4 or 5 times I been there, the staff greets you as soon as you walk in. As I order, they are very polite. Even the manager acknowledges every customer. I will definitely come back to this place. read more

Enjoying my lunch with my family here at Firehouse Subs... staff is always welcoming and kind... it's always clean including the bathrooms... ice machine was broken when arrived but they worked quick to fix the situation and had ice from the ice machine in the back available. Overall nice establishment. read more

Firehouse Subs - Sandwiches Near Me - Houston, Texas

I could've liked this place, I should like it, but I don't. I order the turkey bacon ranch sandwich. There were two women at the counter yet I still had to wait a while. While preparing my sandwich I noticed that the turkey bacon and cheese were heated, in a PLASTIC bag. Umm, no ma'am. Are y'all trying to kill me?! Admittedly, I ate the sandwich ( I was hungry) and it is wasn't the greatest food I ever ate. Wouldn't order a warm sandwich here unless you want some bpa in your body. read more

HOW THE HELL DOES IT TAKE YOU ALMOST 20 MIN TO MAKE A DAMN SANDWICH?!?!?! I came here for lunch to try something different than Subway or Jimmie Johns. It wasn't even that busy and the time it took them to make my sandwich ate up almost my entire 1/2 hr lunch break! I am NEVER coming back if this is the speed at which they operate. read more

Love Firehouse Subs! They probably have my favorite warm sub than any other place. I always get the hook and ladder. Love that they have the fancy soft drink dispenser. I usually get a cherry limeade drink. The sandwiches are big and fill you up. This location is clean and bright and open. Always have had good customer service as well. read more

Where is the fire? Here, that's where! Oh snap, I feel sorry for the other Delis in the area because this was great! I had the club and it by far exceeded my expectations. Everything was fresh and delicious. Recommend to a friend? Why yes, AND enemies. read more

Great subs. I have tried 3 different ones now, the club, the Italian, and the steak and cheese and would gladly order any of the three again. They are served hot which is exactly how I like my subs. The surprising bonus is the homemade cherry limeade. It is absolutely fantastic. I usually dont drink the stuff but this was incredible. I want to go back just to drink that. read more

Had the brisket sandwich and it was amazing. I love how it's recooked in steam instead of a toaster. If you think you want Subway, come here instead first. read more

My first time here & I'm "hooked". Ha! Seriously though. I don't usually like toasted subs because the bread gets too hard & hurts the roof of my mouth. These were great! I got the club on a sub. I did have one piece of a little brown lettuce, but the rest if it was really fresh. They have one of the coke machines with all the flavors to mix & match, but too much carbonation & not enough syrup comes out. Not much flavor then. Clean place. The pic is of their hot sauce collection. read more

Firehouse Subs - I'm hooked. I don't usually like toasted subs b/c the bread is too hard & hurts my mouth. These were great! hot sauce collection - Sandwiches Near Me - Houston, Texas

I love firehouse subs it's always delicious but this location sucks. I placed an order they told be it would be ready in ten minutes, so when I come to pick it up ten minutes later, they tell me it's going to be another 20 minutes even though the store is almost empty. This is not the first time they have given me slow service during a slow period. Will not return to this location. Such disappointing service. read more

It's a Firehouse Subs and it is operating up to corporate standards. Notable because so many franchises have the sign but fall short on execution. The establishment is reasonably clean and the staff is friendly. read more

My beau and I got Veggie subs with mushrooms and all the other veggie fixins. First, it took a long time to get our order and no one was there minus two other people. Second, it was warm inside which is never a nice thing in Texas. When we got home the bread was soggy and left us with really wet sandwiches thar fell apart. The flavor was good, but wet sandwiches really aren't my cup of tea. I really liked their Cherry Limeade out of their fancy soda machine. I also really like their Hot sauce collection. $20 for 2 combos wasn't a bad price either. Just wish when they steamed their buns they didn't come out dripping. read more

Love this location. Extremely clean. Nice people working there too. Solid sandwiches. Not like some other chains where they barely put any meat on. They really pile it on here. read more

Amazing meatball subs. Great portion of bread to sauce to meatball to cheese. The bread tasted so fresh and soft. And staff was super nice

The ladies that work here are so sweet! They always provide great customer service and make delicious sandwiches. Try the turkey bacon ranch or the Cajun chicken! read more

Lead me not into temptation, just take me to Firehouse and drop me off. I love the hot-sauce rack and FH's own sauce is excellent.

Great place, looks small from the outside but has a lot of sitting area, the service was fast, and the employers we're friendly. The subs my husband and i got were good they added plenty of steak, one thing i would say is to maybe add extra chesse, the chesse melts pretty fast and with the overflow of steak, green peppers, onion and mushrooms, you could barely taste the chesse. The coke machine what the coolest thing there, my kids enjoyed drinking strawberry sprite and other flavored soda read more

The best TUNA SUBS EVER ...They have the best service I've ever gotten from any sub sandwich shop! You won't be disappointed they give you your money's worth and more! read more

The best subs in town. Period. I pass 5 sub places from my home to get to this one. Yup, that's what I wrote last year when I gave it 5 stars No more. It seems lately, every time I go in there, there is a new crew. Turnover there is awful. Unfortunately, it takes a while for a new crew to get up to speed, and I have waited 20 minutes one time, 15 minutes the next, and the last time, cancelled my order after 20 minutes, because it looked like the poor new guy was overwhelmed and had not even started my order. Crossed this place of my list, used to go there once or twice a week for a year, have not been back in a month. The consequence of this turnover is also that the quality and consistency of the food is lacking, even if I where willing to wait half an hour for a sandwich. The management needs to get a clue. The economy in Houston is good enough that trying to hire people for 29 hrs a week for minimum wage, except for unskilled work like bussing tables or dishwashing, is a sure fire way to kill a viable business. With only 2 people running the restaurant at dinner time, you need skilled people making sandwiches during the dinner rush (6-7 people!), not the inexperienced, slow and untrained personnel that seems to cycle through every other week. read more

It's a freaking good sandwich. They just need to keep the Thai pulled pork sandwich on the menu all the time

I went into this location 7/2 around 630 7ish There was 2 employees sandwich maker Miriam and please forgive me I completely forgot the young man's name he's been there for about 1 year. Now the reason I don't remember is because we talked about soooooooooo much. Mind you I'm from Detroit and been in Houston 1 yr and this was my first time at the restaurant. Reason I came was because my brother said it was good and I wanted something different not to mention I have the app and received free drink and birthday sandwich. but the young man was very patient with me and even let me sample a few things. I love the food and the service and because of him I will be back!!!!! read more

Kevin, the manager, catered a family reunion event for over 100 people. He got everything just right with zero mistakes. This includes names on the sandwich boxes and delivered it all on a Saturday morning. I want to commend him and everyone at this Firehouse location as it left everyone at the Reunion with smiling faces. Thanks Kevin for all you do to please the customer. U all are the greatest!!! read more

Today was my third time picking up lunch at Firehouse subs. The first couple of times the service was a bit slow, but today it was great. I forgot to catch her name (!), but the girl with the brown hair in a ponytail that took my order was awesome. She was so friendly and when she wasn't taking orders or welcoming guests that walked in, she was cleaning tables and always smiling. I totally appreciate that type of attitude and work ethic as a former waitress & bartender. I got the turkey sandwich... I'm telling you the deli meat is where it's at here at Firehouse. SO GOOD. It's good too because the sandwich is 8 in. long instead of 6 in. like Subway, so I like to eat half now and half later! I also like coming here really for their cool soda fountain that has a ton of different flavors.. However today they were out of quite a few selections. I recommend this for a fast lunch/ snack for later kind of place! read more

I have to say, the service here is awesome! I'm 8.5 months pregnant, and I ordered a turkey sandwich for a friend. The girl at the counter asked if it was for me, and when I told her no, she responded with, "Oh ok, I was going to have them cook it longer for you if it was," referring to my bump. That kind of thoughtfulness goes such a long way for me, and the fact she even knew it could be an issue shows that these people watch out for their customers! Great sandwiches too, of course!!! read more

Every time I come to this location I'm disappointed by the waiting time but I just ignore it because the sandwiches taste great. However today I came in during a slow hour (as in I was the ONLY customer) and received no greeting from the two men working, only weird looks and mumbling between them. I walked up to the register and did not receive a "hello" or "how are you doing" or even a bare-minimum "what would you like today". I got nothing, I had to basically start the entire transaction myself. The boy working the register was VERY rude; he had a nasty attitude which included mumbling, smirking, interrupting, ignoring and laughing at what I said. When I told him my name for them to call out, he smirked at me and said nothing back. He just handed me my receipt and turned around to do whatever it is he deemed more important than taking care of his customers. It then took about 20 minutes for them to make 1 medium size sandwich. Obviously the boy did not even bother writing my name down (even though he asked for it) because the other guy ended up just saying "ma'am" until I walked up and got my sandwich. Like I said, usually I ignore the long wait times because I work in the restaurant business and I understand that sometimes food takes longer to prep/cook than people expect, but rest assured I will never be returning to this location solely based on how I was treated today. I hope this review shows management that they need to do a better job at training their employees on customer service because this was ridiculous. read more

Great food. Great service. I arrived at 9 30 after work to grab a sandwich for dinner. They close at 9 but when i pulled up, the managers were standing outside and they let me in and made me a sandwich themselves. They didnt order an employee to do anything. That's the greatest service ive had. They've earned a customer for life. read more

im going to be then new member of firehouse sub i work at jimmy johns which is right down the street from there and i love both jobs so if you see me welcome me. but im glad im goign to be ther ei love firehouse tis a wonderful place to be and its so warmfull there read more

Both employees were on their cell phones and didn't say anything to the customers were very rude, more focused on texting rather than making people's food, it took forever and my sandwich was wrong........ read more