I had one of the worst customer service experiences I've ever had at this location. My sub was served with a completely broken top roll that was falling apart before I even touched it (see photo). Instead of asking for a new sandwich, I simply went back to the counter and asked if I could have another piece of bread so I could fix it myself. The employee refused. Her exact explanation was that she "only had 4 more rolls." She would not remake the sandwich, would not replace the bread, and would not even let me PAY for an extra piece of bread. When I showed her the sandwich and asked how I was supposed to eat it, she sarcastically told me to "put the bread back on the sub and eat it." The most unbelievable part was the refund. After refusing to replace a piece of bread or remake a clearly defective sandwich, I was offered a refund. When I went to the register, I was refunded exactly $1.00 on a $36.00 order and handed a receipt showing the refund amount. At that point it felt less like customer service and more like I was being mocked. The issue wasn't the damaged bread. Mistakes happen. The issue was the complete refusal to fix a very obvious problem, the dismissive attitude, the sarcastic response, and then the insulting $1 refund afterward. I've always thought Firehouse Subs was known for good customer service, but this experience was the exact opposite. Management should review how customer concerns are being handled at this location because this was unacceptable. read more

Firehouse Subs - Sandwiches Near Me - Kyle, Texas

Recently I've been ordering through the app a lot more and I love it! My order is always correct and it's fast! It's usually ready before the pick up time. It's seriously so easy and convenient ! I wish they had a curbside option. That would sent me over the moon lol nevertheless, staff is always friendly and food is always fresh. What more can a girl ask for? read more

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I told I wanted yellow mustard no Italian dressing or mayo' still did 3 times but mad at wow

Ordered a club on a sub sandwich. Friendly customer service and super yummy sandwich. Was so hungry I forgot to take a picture! Next time I will order a larger size. read more

Firehouse Subs - a red counter in a fast food restaurant - Sandwiches Near Me - Kyle, Texas

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What has happened there these last few months? We've been going to this location for years and never had problems but in these last 6 months there have been a multitude of issues ranging from meat only placed on half of a large sandwich to no bacon on a club. They would even mess it up again after going back in and asking to fix. And it's literally every time we go now. Went from perfect, to not being able to get what I ordered every single time. I took the time to explain one situation to corporate, filed the online complaint and never heard back.... If you go here, expect to be disappointed read more

Being my 2nd time at any firehouse sub location, I asked for a chicken bacon ranch on white, with garlic spread. I received wheat, no bacon, and no garlic spread. You had 1 job. Imagine if these people were in skilled labor. Everything would be messed up. read more

I have only tried your take out but this is my favorite sandwich shop of all the ones here in Kyle. You put exactly what I order and plenty of everything. I really enjoy eating from here! I am curious about something else you sell but is not on the menu. Your nice red buckets! Does this location make those available for us to buy? I love those buckets! read more

Drive through customer service was great! They confirmed our order and we're very pleasant to interact with. The smokehouse brisket meal came as requested. Tasty and fresh. The French Dip & Swiss was disappointing. It almost made you wonder why offer it, if it's made that poorly (see pictures). The HC fruit punch was watered down and the only redeemable item were the seasoned curly fries. The advertised picture wasn't what was received. Overall, rather disappointed with this experience and I don't have many Arby experiences. read more

Firehouse Subs - French Dip & Swiss - Sandwiches Near Me - Kyle, Texas

Great visit. Excellent service from the two gentlemen working yesterday, 1/21/23 in the afternoon. Sandwiches were excellent, exactly what we ordered. I highly recommend this location for a great meal. I just wish they still left out their array of hot Sauces! I miss that. C'mon, bring it back! Don't let covid win! read more

Once you place an order they do it completely wrong. It isn't the people behind the counter who make the sandwiches wrong it's the person who is at register taking order putting wrong stuff. Employee behind counter make sandwiches off of what the paper print out says. Having to wait longer for sandwiches because of an employee slip up of the wrong things on sandwich, also not putting enough vegetables on sandwich read more

Please Please please Get better Gluten Free Bread!! Everything else is great except the GF bread I wanna come back.and eat here but not with your current GF bread read more

If you're looking for a chain sandwich shop, this one is worth it. Not any better than the others, but I tend to enjoy the food and service any time. That fact that it supports firemen and stuff adds a little to atmosphere. I got the jerk Turkey, which is good, but it's just a jerk sauce on a Turkey sandwich. Not quite Jamaican. A medium is 8" and just under $10. read more

Savory & quality sandwiches & my go-to since 2007. A treat for co-workers who are deserving and consistent - just like firefighters. The staff in Kyle & South Austin are consistently genuine, prompt & keep the restaurant clean. The 'Hook&Ladder' on wheat with a pickle. Quality service & fresh ingredients. The app has never worked for me - but they pick up the phone. Admittedly, when I walk inside and hear, "Welcome to Firehouse!" I pretend I'm a firefighter. read more

By far a family favorite.. whether we are eating there or ordering it to be delivered the beat sandwiches.

Very nice employees and the sandwiches are always so good. Thank you for your help today team

I didn't get a picture because I was so hungry but I visited the Kyle location. The food was prepared quickly and I really had no complaints about it. The staff were friendly as well. read more

If you go here, DO NOT, I REPEAT, DO. NOT. ORDER. ONLINE. They don't give 2 damns about online orders. We waited 30 mins AFTER the time given to us for our food. Almost 1 hour for TWO sandwiches. My husband waited and waited and WAITED in the store for our order and people who came in and ordered there were getting their food before us. I told him to cancel the order and when he told them they said "just give us 3 more minutes." He waited 10 more. I will NEVER go back here. SO rude and SO inconsiderate. read more

Love this place never a disappointment. Order on line for pick up. Great way to do business. Always hot and ready to go.!!yummy!

Great Go-To for lunch! Always enjoy coming here during lunch. The staff is friendly, attentive, and always get it right! The restaurant is well sized but can get busy during lunch times. Best recommendation is to order ahead using their app and sign up for their reward program so that you can score cool deals. Food is always well made and warm when I get it. I usually aim for traditional warm sandwiches and they never fail. Favorite is Hook & Ladder. I will continue to visit this location. read more

order underpays staff, overpriced food and employees do not get paid on time!!! Vicky squanders the money. Beware!!!!!!

Ordering online is cumbersome. I had a man Italian sandwich. The Italian dressing on it was terrible. Ordered it to be ready at a specific time. Arrived early and the hot sandwiches were done and already cold. Clearly not customer centric. All in all not that good. Jersey Mikes, you're safe read more

My kids favorite place to eat. Could do with some more/new hot sauces though. That's one thing firehouse subs is known for and this place is lack luster in that department. read more

Best in town! Tasty subs full of flavor and high quality meats along with great caring staff!!

Good food, well staffed and they are friendly. Great theme and you can round up for charity. Great option since the 2 subways nearby, one is never open and the other is always out of bread. read more

What a rip off! I ordered a small sub. $8 later shay I got was the size of a kiddy sandwich! Seriously? It was maybe 3-4 inches of sandwich...I will never return to a Firehouse Sub ever again. That's just ridiculous!!! I've had sandwiches from most sandwich shops and I've never felt so ripped off. Good riddens. read more

I just ordered from Uber eats and the kids meal was missing both the drink and the snack. Please make sure you are checking orders before they are sent off. That in not excusable. read more

For sub shops these guys take it up a notch. Service has always been friendly and I gotta say that out of the limited options in Kyle, this is a safe bet for a good sub. I've eaten here many times and am a fan of the hot specialty subs. The first time I went here a co-worker recommended the Hook and Ladder. It was loaded with smoked turkey breast, Virginia Honey Ham, melted Monterrey Jack, and, came "fully involved". Those last two words are "key". What does it mean? Fully involved means it comes with mayo, mustard, lettuce, tomato, onion and a side pickle spear. Other favorites of mine here are the club (turkey, ham, bacon [cheap shit, but tasty]), Italian (salami, pepperoni, ham, Italian dressing), and, the hero ( roast beef, turkey and ham). I get them all fully involved and they have cheese. These subs are pretty impressive as they actually give you a decent portion of meat and fresh veggies (sometimes a bit heavy on the lettuce), and, at roughly six bucks for a medium size you can't go wrong! I've been satisfied every time and the service is really friendly. Always a warm and pleasant greeting when you walk in. For a chain, yeah, I'm definitely a fan. So glad a co-worker hooked me up! When in Kyle........ read more

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So, I was headed home from work at lunch and called to see if I could pick up lunch for the family. My kids wanted Subway. That worked because I needed to stop by UPS to mail something. I walked into Subway and the line was 19 deep. I waited for about 5 minutes, but when I looked down and saw that a beetle was cutting me off in line.. and then I looked around and saw 5-6 dead bugs on the floor, I decided to try out the Firehouse Subs. I walked into Firehouse and it was incredibly clean... and not busy. I walked right to the counter. I told the lady at the register what happened to me and she said "I know, those are bad. Those beetles are everywhere.. we've had them here but make sure to get them right away." So I asked about lunch specials. They didn't have any, but she directed me to the Facebook page to check and let me know the Money Mailer had coupons as well, but they didn't have any on hand. That was above and beyond the call I thought... and I liked it. So I ordered my kiddos a large Ham sub with specific ingredients on it and they nailed it. For future reference, I could have ordered a medium as they each only at 1/4 of the sandwich... it was A LOT of sandwich... and the honey ham was a hit with the kiddos. I decided to try the Thai Chili on wheat. I ordered a medium and it was delicious. I could have eaten half and been satisfied. Extra bonus for the soda machine being one of those 50,000 combination ones. AND for having those cool plastic fireman's hats for the kiddos. We will definitively be back... and hopefully the kiddos will ask me for Firehouse next time instead of Subway. It cost a little bit more ($8 for a large, $6 for a medium) but the amount and quality of the food along with the cleanliness of the restaurant made it totally worthwhile. read more

Firehouse Subs - View of the decor at Firehouse Subs in Kyle, Texas - Sandwiches Near Me - Kyle, Texas

I have always enjoyed this chain since I was 10. This is by far the worst one I've ever eaten at by far. They floor always seems dirty, the staff are never in uniform , and they have multiple sandwich's touching during process. I called in ordered and when I got there, they said five minutes I had washed them serve three people in front of me that I asked the same guy and he said oh it's on the other place. My apologies.. they proceeded to make me wait in line even though I told them multiple times that I had already paid online. Honestly I don't think they're bad people. Just horrible employees! read more

As always the service is good, the tea is better and the sandwiches are great! The sweet tea is super sweet and really good! Don't forget to check out the stash of sauces on the counter, they Baru from honey mustard to a buffalo style hot sauce to Thai sauce to Tennessee bbq sauce. Yum! read more

The sandwich I ordered are really good, I really enjoyed the sandwich here. I came back 3 times and I still enjoyed the sandwich. The problem, they take too long to make the sandwiches. All three times I've visited it took at least 10 to 15 minutes to receive sandwich. read more

I've never been to Firehouse Subs before, but when in need of a bite and faced with Taco Bell or Carl's Jr. I noticed this place nearby and thought I'd give it a try. I'm glad I did! The staff was efficient and friendly. The restaurant was clean and inviting. The sub was delicious!!! Light, fluffy wheat bread, melt in your mouth meat, fresh veggies and a mega soda machine with so many options I got a little confused! I will definitely come back again when I'm feeling the need for a sub. read more

Firehouse Subs - Sandwiches Near Me - Kyle, Texas

Ordered a grilled chicken salad that said it came with dressing: none was delivered. Called them: sorry but they do not deliver!?!? Hmmm . . . last time, for sure. read more

My kids love this place the breads fresh sandwiches are really decent and they have a rewards program that's pretty cool too.I would recommend this place read more

Firehouse subs is my favorite place for sandwiches. This location was great. I was immediately greeted when I walked in. The club on a sub is my favorite. They served it so hot that I had to wait for it to cool, which wasn't a bad thing. They have all kinds of hot sauces to try too. You won't be disappointed. read more

Bear in mind when reading the 2017 reviews that there's new owners there now, so think about giving them another chance. This is a more pricey sandwich than, say, Subway, but it's also more delicious. The staff there are super nice, my food has always been correct, and I don't have any complaints. I would happily eat here every day - LOL. Thanks Firehouse Kyle! :) read more

My family's favorite go-to for hot subs since they opened!! My son has to have it almost weekly!

I think I accidentally came here during a grand opening or something, it was pure insanity with children everywhere. Not factoring that into my review, just an observation. I got a pretty solid sandwich. It was good, it was tasty. Similar set up to every other sandwich shop, with a heavy gimmick-ish sprinkling of firefighters themes. I would go back again. read more

I would venture to say it's okay for fast food. Acceptable. What I do have an issue with is that it's not fast food. The orders take a while to come out which is surprising for the assembly line concept. I guess when the guy making the food also runs the food to the table that takes away from the rhythm. The tables are rarely wiped which also allows for an average experience. read more

Usually order their pastrami on white. The meat is always tender. Sometimes the sandwich is a bit sloppy, but I think that's the sign of a good sandwich :) Oh yeah, and an extra pickle spear. Love those! Having said that..... I did (on the advice of the manager) try the engineer sub once, as he assured me I would like it. I'm a fan of mushrooms, so I paid the extra 50 cents or a dollar (whatever it was), to get extra mushrooms on mine. Since you can't see them make it, you don't know what you have until you get it home, if ordering to go. When I got home, I didn't see any mushrooms sticking out. I opened the sandwich to find 6 mushroom slices on it. Really? That's extra mushrooms? I would expect at least 6 slices would come on it normally! I will stick to my pastrami sandwich so I won't be disappointed. So far, so good on that one. read more