Tried placing an order for pick up but was told they were only doing "cold" sandwiches because they were getting ready to close ‍

The La Porte location is horrible. First time I went I had to wait for 30 minutes for one kid sandwich. I was the first one in line and other people were sitting and eating. They do not make sandwiches in order of ordering. Four people that ordered behind me got their orders first. I went to counter and they did not acknowledge me so I called out and they said they were working on it. When I went up a man came up and said he had been waiting for his sandwich and all of his coworkers were done eating and he didn't get his sandwich. Manager said he was sorry but when I got back to work I told my coworkers about the service and they said its always like that. I did go back one more time and ordered on line but they don't acknowledge us to pick up sandwich. 1.what they can improve on. cashier to turn in each receipt after EACH order because he takes them all and then gives them to the makers out of order. 2. acknowledge people who are standing there for a long time! read more

This Firehouse Subs has the nicest employees! I needed a change to my sandwich and they gladly made the change and when getting ready to leave, was told to have a blessed day! Will definitely come back when in town! read more

Ordered the Jamaican Jerk Turkey. Pretty sure I had a turkey sandwich. There was no Jamaican Jerk sauce. Israel was excellent at taking the order. Not sure where the mixup was. read more

I didn't want to give this establishment a star, but in order for me to be able to post my review, I had to give a star. They deserve stars taken away. So disappointed in this place!! I went here on November 11, 2024 for Veteran's Day. It was advertised that they were giving away a free combo meal to Veterans. I had just gotten off work at 3:30pm, yes, Veterans still do work and I drove from Pasadena to LaPorte to get something to eat. There were no customers inside. I noticed a female behind the counter and a young male cleaning the restaurant. Neither of them greeted me as I entered. I thought that was odd. I approached the counter and the female never said a word or looked at me. I had to speak to her first. I asked her if they were still serving the Veteran's Day meals. In her tone (seemed rude to me) she said "No! We stopped serving this morning!" I said "This morning?" She said "Yes! This morning! We had to turn a lot of people away today." I said "are you serious?! I drove all the way from Pasadena! You guys really need to have something on your website that says what time you were going to stop serving." I don't understand how this place opens up in the morning and stops serving in the morning. That does not make sense at all!! This makes me think they don't care about Veterans at all! I am so disappointed in this establishment. Not only did they not greet me when I walked in, the female didn't make eye contact when talking to me. Nor did she show compassion towards me. She could have at least offered a complimentary bag of chips, which I would have declined. Neither said thank you for coming. Nothing. No respect at all. Not even a thank you for your service. I'll never go back to this Firehouse Subs. I hope other Military personnel boycott this establishment as well!! read more

I'm so disgusted. I ordered a small potato soup, and this is what I got. What even is this?? So gross. I won't be coming back. Also, I waited almost 30 minutes in the drive thru with only one car ahead of me. Ridiculous honestly. I won't be returning. Wish I could give 0 stars. read more

Firehouse Subs - I'm so disgusted. I ordered a small potato soup, and this is what I got. What even is this?? So gross. - Delis Near Me - La Porte, Texas

Fast and somewhat accurate. They will handle your orders quickly and make the big changes correctly. They ignore the small changes you place in the app. They added mushrooms to the meatball sandwich and placed it on wheat bread. They ignored the two sandwiches with added black olives, one with the olives to be served separately. They put too much mayo on everything, so I marked light mayo. Nope, still too much. I don't think they changed it. I think they left off the grilled onions, too. Good - the hook and ladder and adding mushrooms to meatball subs. Bad - not paying attention to the orders and too much mayo. Mediocre - the Hawaiian pulled pork and slaw. It sounded great, but that really suffered from too much mayo. read more

Firehouse Subs - Meatball sub with the cheese. - Delis Near Me - La Porte, Texas

My wife ordered online, said it would be ready at 1910. Her order wasn't ready and there was nothing and no other customers in the store. When we got it it was cold. Lazy unprofessional crew. read more

First off when I walked up to the door a girl ran outside crying saying she just got fired because the manager was kissing her? Then when I went inside it was my first time trying the place and while I was looking at the menu the cashier told me "Are you gonna order anything or are you just gonna sit there and talk". Everyone there was very rude and I felt very uncomfortable to where I couldn't even try the food, I would not recommend this place to anyone read more

What a pleasant surprise, after reading some of the past negative reviews! Our Firehouse Sub in LaPorte is definitely a MUST go to sandwich shop! Impresdive, clean and inviting atmosphere! Firehouse Brisket Sub was fresh and delicious, as was the home style potato soup! Tonya's sweet smile and personable service was excellent! We will be back! Thank you, Laurie and Darrick read more

Went to pick up Our order and they didn't even have it but we had already paid for it and we still have not received a refund still. They were very rude to my husband even after he showed them the order number and the confirmation and order that they sent us back through text and email. read more

Quick ordering, very clean. They honored a T-Mobile discount from the app in person although the coupon should have been designed to also work online. The Hook and Ladder sub was only OK, overstuffed with the luncheon meat. The Cajun Chicken sandwich on Wheat Bread was better with a tangy sauce. The salad with chicken was good, with very fresh lettuce. Was in and out pretty quickly. read more

Firehouse Subs - La Porte mural Firehouse Subs. - Delis Near Me - La Porte, Texas

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Every time I come here I am impressed by the quality of both the food and the service. I can always count on a good lunch.

Food was good. Employees were decently friendly. They made my order wrong and they fixed it with no problem. Lobby was a bit messy but I would recommend this place. read more

Firehouse Subs - Delis Near Me - La Porte, Texas

There was a reason I stopped coming here and I just realized why! Rude customer service. They barely take the time to take your order and give you no time to ask for substitutions. They take forever to make the sandwiches and the orders are hardly ever right! Won't be ordering from them again, at least at this location. Also, I'm actually writing this review as I'm waiting on my order which took over 15 minutes to get TWO sandwiches! read more

The service here is just awful, I've tried giving this location a 2nd chance many times and it seems to get worse when I return. Today I waited 25 minutes to get my food and only 1 person was in front of me. I will never return here again and I recommend to go anywhere else besides here. They are just extremely slow read more

It's ok, nothing special, throwing some meat on the bread w/ your toppings. A little pricey.

Ordered my sub online to try the "Rapid Rescue" because waiting in their drive thru is a pain and it was not at all how I made it. It was supposed to already come with mayo, cheese, lettuce, and tomato. It was missing the tomato and most of my addons. I added jalapeno's, bell peppers, cucumbers, deli mustard and sauteed onions....all I got was the few cucumber bits and the smothered onions. Ordered baked cheddar lays and my order stated that they would be in my bag, they were not. I had to pick them out of the very few options that they had in the restaurant. This was not a good experience. read more

45 minutes for 3 subs. And still waiting. I've been told we're working on yours 3 times for 20 minutes

I am not sure why they have poor scores on the food and services. I think the food is great and delicious. The large was definitely enough for me. The cashier Koryn was very friendly and polite. I have never had a issue at this location. I really like how they offer free drinks to all First Responders. They also let you round your purchase up to the nearest dollar and donate that money to local First Responders. I also like all the decorations they have are Fire Service. The city of La Porte does not have a lot of choices when it came to restaurants and I am really glad the Fire House Sub opened up this location here. I would definitely recommend this location and Firehouse Subs to others. That is why I gave them a five star. Keep up the great work and services. read more

Firehouse Subs - Lunch - Delis Near Me - La Porte, Texas

The food was amazing. The place was so cute with all of the decorations. The whole setup was good. I loved the cute little bulldog firefighter picture. The workers were arguing. One of the workers I am assuming the manager, he was bickering with the other workers who were doing what they were supposed to. By reading the other reviews I am assuming his name is Shane, he was saying rude things to then like damn (which there was children around), this food purchase is killing us, and since you dropped that piece of bread do..... I would like to visit this place but I do not intend on working with Shane. read more

Firehouse Subs - Delis Near Me - La Porte, Texas

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Stopped in to grab a quick lunch...boy was I mistaken. I almost jumped behind counter to make my own sandwich. They are so slow it's not even funny. Never again read more

THE BEST FOOD EVER Nothing will ever compare to this place You do not know what your missing if you dont like this food read more

Work in the serv industry and stopped to grab a quick bite to eat at 2:15pm. No one was at the counter just someone sweeping in the dining area. Waited for a minute then ask are y'all closed. Employee sweeping said no we are not just give a minute. My time is as valuable as this businesse. I understand cleaning up the dining area is important but not the customer waiting at the counter. I do not and will not recommend the LaPorte location. read more

The food is good but the service is super slow. You can easily sit in there drive thru 20 minutes anytime you go there.

The subs are always really soggy, and it isn't incredibly uncommon for them to mess up our order.

Freakin' awesome sammiches!! I absolutely love the engineer fully evolved. Smoked Turkey with melted cheesy goodness. The live military and first responders so love them back y'all. Clean clean facility and out-freaking-standing customer service. Ask for Corynne and tell her I said hi! She is a good dang manager. read more

We love firehouse subs but this particular restaurant is lame. Last time we were here our sandwiches had almost no sauce. This time they were over sauced and falling apart. I ordered a small drink and they gave me a kids drink. They didn't ring my order up as a combo. They rang it up separately. read more

This location has been doing much better It is worth a visit now and then. Store is clean and personel know what they are doing, i an impressed with the changes read more

I've been here a few times, every time it's like 14-20 minutes for 1 sandwich.. when it's slow! Good lord.

Terrible Service! Drive through took over 20 minutes for one sandwich. Employee never said anything about wait time. Came back after 15 minute wait and asked what I ordered. Most people don't have that kind of time for lunch! Said it was super busy but no one in restaurant, won't be back here! read more

Horrible service everytime I come drive through..they won't answer intercom and takes 20-25 to wait for other cars to get there orders.Serious staff problems! read more

Pathetically slow. Waited in drivethru 25 minutes and still didn't get to place order. I would have left but was trapped and couldn't back out! They weren't that busy. Crap management is probably the culprit. Actually had to call the manager from the drivethru when I was only car in line still stuck at order window! Love firehouse subs but I won't come back to this one. PS- when I got to the window they didn't have my order. The "manager" didn't write it down. Had difficulty taking my order and seemed confused ( simple order... just one sandwich combo as on the menu) . After charging me they only brought the sandwich . The manager asked if anything was missing even though the receipt listed all items. I'd asked for unsweetened tea and of course they brought me sweet tea. Over 45 minutes in line. The manager needs a new vocation. read more

Horrible service! Right away upon entering, we weren't even greeted, placed our order with a not so friendly cashier, waited about 25 minutes and at least four different people walked out with their orders before ours. When I asked where our food was all they said was "oh yeah we were wondering the same thing" how the fuck do you wonder when you're the one who's supposed to be making it. I didn't have an attitude when I asked, yet received one when I asked, as if I had done something wrong. Turns out my ticket never printed & they never placed our order. They only refunded $10 worth of our order, and still had an attitude. Will never come back. To finish it off, they didn't even give my kid that hat, or her rice Krispy. If you want better service, don't come here. read more

l love firehouse subs, but this particular location has the worst service ever. Been there twice in a two months time frame and on both occasions had to wait over 30 min to get my meal eventhough there were only 2 customers ahead of me. My first experience I waited for minutes on the drive through and received no service at all, had to walk in and still waited long time to get my sandwich. read more

Good food, super slow service, actually the slowest Firehouse, need to do something about it ASAP, (took them 27 minutes for one sandwich) and the place was nearly empty read more

I have gotten food here twice since it opened. I have always received courteous service with none of the attitude or bad language described by other reviewers. My food was excellent both times and served with a smile. My family loves this place! I would definately recommend it to anyone looking for tasty fast food. read more

I eat at Firehouse all the time in Sugarland and the sandwiches are always good. But I tried this one today and it was horrible. My sandwich was cold when it is usually hot. They didn't put that much meat on the sandwich it didn't even touch the ends of the bread. They just lost a good customer. I work out here now. read more

I was excited to see that a Firehouse was opening on this side of town. I've been disappointed every time I visit. They don't make the sandwiches right, put too much sauce, shove all the meat on one side of the sandwich etc, and their Firehouse rewards "isn't working right now" every time I've tried to use it, the customer service is practically nonexistent as well. Don't base your opinion of the company on this location, go to the one in Deer Park or on Bay Area. read more

My first time here, got the turkey sandwich combo, very tasty, and quick service. I'm not a huge fan of sandwich chains, but I enjoyed my meal, and I will be back! Also, the brownies and iced tea are excellent here. read more