Terrible customer service. It was me and my friend's first time eating here, and this dude behind the counter was rushing us and raising his voice. He also sneezed and didn't cover his nose or anything, possibly contaminating my food. Also it took us a long time to get us our food just for it to be mediocre. read more

Subs taste great and are always on time. This Thornton location does not have a BLT online? I have to custom make this through the Veggie BYO and then add bacon for an extra $1.50? Ridiculous. read more

I know 3 people who have gotten food poisoning from this place. And the sandwiches suck so that doesn't help. Stay away. Can't wait for my AI generated response from "management" ;) read more

Got food poisoning bad. Terrible and believe that they should pick up the hospital bill. Never ever eat here again.

Great taste, friendly staff and nice clean inside. Got the tuna m, though they don't melt the cheese which would have been nice. The taste is better then somewhere like subway, but I do believe you pay for it, when the six inch sub is $10. A bit too expensive for me, but decent taste. Much of the bread was a bit dry and could have used a lot more sauce. read more

Firehouse Subs - the interior of a restaurant - Fast Food Near Me - Lafayette, Colorado

We continue to order delivery through GrubHub and continue to get good service. They have added a couple of tasty sides which you should try, along with their delicious sandwiches: the chocolate chip cookie and the Mac and Cheese (which is very cheesy). read more

I ordered a meal with Door Dash and when the order came it was for someone else. I was delivered someone else's order. After fighting with Door Dash they advised me to call Firehouse, I called and the girl stated that the order was correct and that the person who order i had came in and got theirs. So I asked what about my order she stated that I would have to come in and pick it up if i wanted it. I'm a disabled Vet and I don't always get around so good, its one of the reasons I use delivery services. So not only did Door Dash blame Firehouse; Firehouse blamed Door Dash and I get left in the cold with no lunch and no service. Door Dash nor Firehouse subs care about our disabled veterans its very obvious. Lafayette Store #1097 read more

They made me feel rushed. They kind of looked at me and laughed. I don't like the service here and it made me lose my appetite. I am in the Army and have seen way better service many places if you want a sub sandwich please go to a different place. Very rude to me read more

I have a very soft spot in my heart for Firehouse's mission and brisket sandwiches. The dozens of hot sauces available in addition to the high tech soda fountain also add to my experience. Over this past weekend after driving many a mile I was happy to report to Firehouse for the often dreamed about Smokehouse Beef & Cheddar Brisket sandwich.The staff though new (I suspect as they were being assisted at the register) was very thorough and friendly. My companion made it a bit hard for them by choosing every possible veggie topping but they stayed calm and professional. My companion and I enjoyed perusing and selecting hot sauces for each other to try/enjoy. I went right for the 10-10+ hot sauces (100% pain is a goodie) of course and they tried them all happily. Both of our sandwiches came out at the same time and were brought to our table by the friendly staff. I inquired about the sauce on my sandwich (I was curious if it was the same Firehouse sauce located in a bottle with the other hot sauces) and they confirmed it was only behind the counter - at which point they indicated they would be happy to get me a side of it. I will definitely be back to Firehouse soon. I'm subscribed to their email list and am happy to receive coupons and information regarding promotions quite frequently (this past summer they awarded a free sub to those that brought in a case of water). read more

Fantastic steak and cheese. Better than any around here. Just order extra peppers and onions because they were super light;)

Good subs overall, yet I still feel like they're overpriced. I also understand that they heat everything up, but it doesn't matter if there are 6+ people (like there were this day) working behind the counter?! You will STILL wait for at least 15 mins for your sandwich?! I just don't get it honestly! read more

Firehouse Subs - Fast Food Near Me - Lafayette, Colorado

I was in there yesterday(6/18/20) and they got my order wrong. The guy working the cash register was nice. The workers obviously didn't care enough to get my order right. read more

Just had a order delivered via GrubHub from this Firehouse. It was the worse sandwich ever! I literally puked out my last bite and threw half the sandwich away. Ordered a New York Steamer ... one half of the sandwich was a slab of fat off the corned beef. No meat at all, just fat. The extras I ordered were one small piece each for the entire sandwich. We've always enjoyed Firehouse subs in the past but this was truly disgusting. Zero quality control. read more

Good, big Sammies! Friendly staff and a nice covid protocol in place. I love the unique selection of sodas!

Two thumbs up for the grilled cheese. Fast service, friendly and clean. Saturday lunch no wait.

UPDATE! I am adding to this review that the owner, Thad, called me this morning. He was very attentive in listening to what happened and my concerns about how I had been treated. He assured me that he will handle the issue aggressively and thanked me for letting him know. Thad was very professional and kind. I moving the star review to a 4 for that reason. I had the worst experience today with Firehouse Subs on South Boulder Road, Store 1097. I called the store because I couldn't get there online application to work. I asked if they had curbside pickup which I need for various reasons. The girl who took my order said that would be fine, and to call once I got there. Once I got there I called and a manager named Jeff picked up. I told him I there to pick up my order and he said it was sitting on the counter for me. I told him I requested curbside pickup. He said rudely that coming outside with the food would put him within 6 ft of me. I asked him nicely if he would bring the food out and put it on the table in front of my car and then I would come and pick it up. He said he would bring it out and then said "next time come in". When I got home we opened our sandwiches and they were the wrong sandwich. I called back and said I think I got the wrong sandwiches and the gentleman named Trevor told me I got the right sandwiches. Turns out that I did not get the right sandwiches. Trevor had just as much of an attitude as a manager Jeff did. After some pushing I finally got the owner of the store's name. I've called him and I've yet to hear back. I do not recommend ever going to the store. Both employees had big chips on their shoulders and did not care about the quality of the food or the customer. read more

Nope. Not doing the whole "Get it to go, get home and it's WRONG again" game with this shop. Customer service is at a Net Negative. If they get your order wrong you get a "There's nothing we can do for you" answer to the problem with ZERO accountability. We were actually told it was OUR fault for not checking the order. I expect a higher standard when paying a premium for a Sub. If you like being taken back to the days of a 2am Jack in the Box blackout taco run, this place will certainly get you there. Hello Silvermine Subs. Received a response. "Alarmed at my experience"? Not too alarming when you read the other reviews about the service at this store. read more

Used to love fire house years ago, figured I'd stop in when I saw an ad for their new Cajun chicken. Slow service, below average sandwich, don't see myself returning anytime soon read more

New location! So glad to see this one so close to where I live. I've tried to go to the Firehouse Subs in Boulder, but it's impossible to find parking. Typical setup for this restaurant, but they've still got some kinks to work out, particularly speed of sandwich making, remembering who ordered what, and making themselves heard over the machinery. The two exterior walls of windows will turn this place into a sauna in the summertime. Be sure to check out their fancy custom flavoring soda machine! Also, their web site. They have a detailed allergy menu that you can customize to your needs. Looks pretty peanut safe to me! I like their subs, but they're messy and on the small side for the price. Still, I'll support them from time to time if for nothing more than the causes they support and the Dalmatian spotted tables . . . read more

Pretty standard subs which would make me give them three stars, but I'm giving four because of the excellent service we received. We arrived with a rowdy group of kids who were all over the place and didn't know what they wanted - the cashier was extremely patient and helpful with the process. He even gave the kids firemen hats which they loved! read more

Every time I order from Uber Eats, I pay for a combo and only get the sandwich. They always forget the chips and drink even when I put it in special instructions. read more

Friday night Taco Bell drive thru was full, Noticed FireHouse Subs "OPEN" Sign was "ON", went over and WENT IN. The "DOORS" WERE UNLOCKED!!! They said they were closed already. The "Closing Manager" was rude, especially when I Opened the door and said their "OPEN" SIGN WAS STILL ON. I close, the first things I do is turn off the signs and "LOCK" THE DOOR read more

Ah man. This firehouse sub did not fulfill our delivery very well :( both hot sandwiches were not hot and soggy. I think you're better off going inside and ordering rather than delivery! read more

Fast service and always excellent food. Firehouse is not cheap but the quality of the food is worth it. Keep up the good work guys!!

Absolutely love firehouse subs! Pretty sure this is the best, cleanest and most friendly staff in the greater Denver area. I'd highly recommend the hook n ladder sub or the BBQ brisket sub. Both are very very tasty. They also support first responders with thousands in donations. All and all a great sub shop, and this is one of the best I have been too. read more

My mother and I went into Firehouse subs around 7:45 (1hr15 mins before closing). The customer service was very short, we waited about 10 minutes to get 2 soggy subs. This was a very dissatisfying visit, I will not be returning. read more

VERY respectable subs. Salads are ginormous but on the lettuce-heavy side. Chili is damned fine. I am a fan for sure. What I'm not sure is what to think of the verrrrry odd art on the wall haha. Is that a centaur in fireman gear? read more

Forget subway. Forget Quiznos. Forget all the other sub restaurants out there. Firehouse is that the place you will always associate the best sandwich you've ever had with. Don't believe me? Try to yourself and see. read more

Love the subs. Today was slowest service I have had but they were very busy. One thing I want to point out is a young man named Tristan was awesome. We watched him while we were waiting. He genuinely welcomed every customer and seemed to sincerely enjoy serving people their food. Not all of the customers responded or even listened but it never phased him. He gave me my to go bag with a smile and a thumbs up. I also watched him make my sandwich and he took great care in making it neatly! You guys have a good kid there...and no, I'm not related and I don't know him! read more

My experience with this shop was excellent. I did a catering order for 12 people and they accomplished it with short notice. While some chips were forgotten, the manager delivered them to me since I had to set up for my event. I've used them in the past and will happily use them again. BTW, their Captain Sorensen's hot sauce mixed with a little mayo on the sandwich is amazing!! read more

Great subs and service. Fast and fresh. Try the meatball sandwich. These guys are also a great support for the local community. Go here and forget about Subwhat. read more

I work in Lafayette, so I come up to Firehouse every couple of weeks. I usually get the Italian sub, but the Meatball is pretty great too. Not the best sandwiches out there, but they are consistently delicious. read more

Came in here on Friday for lunch, it wasn't very busy and the service was pretty quick. The subs are a little more expensive than most sub places but I figured the taste would probably make up for it. I order an Italian sub, good but not worth $11 (plus chips and drink). Then an hour later.. got food poisoning.. . Lasted a day and a half . Definitely not worth it read more

Yum yum yum. Nicest people ever. Clean. Fun. Great feeling the minute you walk in. Skip every other place nearby. This is it. Italian sub.

Totally disappointed in their customer service! This was the go to sandwich place for my husband and I until last night. We always come in and order our sandwiches to go, the customer service was always lacking, but we overlooked it because the sandwiches are good. Last night they called out my husbands name and handed us our bag of sandwiches, we didn't realize they gave us the wrong sandwiches until we got home. We called them to let them know we were headed back to get our sandwiches in 16 degree weather and asked if theres anything they could do for us. They said no, and when we came in to get our food that we payed for, not only were they unapologetic, but they blamed us. Instead of owning their mistake, they said they called out a different name, and said "I guess we should double check TOO". I mean people get fucked at the drive thru, but we came in ordered and we both heard them call out my husbands name. And its now my job to make sure to double check their job to get it right. Back to Silvermine Subs, where they deliver great sandwiches and service. read more

My family has been to this restaurant in Ft. Collins and RAVED about it, so I was excited to try it. We are a law enforcement family, so happy to support the cause. This location was not the same experience. The restaurant was very dirty with half the tables open, but all very dirty; food on the floor everywhere; bathroom had no paper towels. During the order, the clerk told our 11 year old who was ordering a small that they were very small, so she ordered a medium. It was way too large, so she ate half of it. I saw the small size and it was much larger than the clerk portrayed. They only had "small or large cups", so we got small but I am pretty sure the combo we paid for came with medium cups. The only reason for two stars is because the subs tasted good. Not worth the $42 for three medium sandwich combos and one large combo (with small drinks of course)! read more

Why the heck would anyone eat here? If you compare the size of their subs to Subway you have to pay much more and get much less! It's a ripp off and they are slow as can be! I goto Subway and pay about $6 for a big sub takes them about 3 min to make and wrap. I goto Firehouse and it takes them 10 minutes and costs about $9 for a SMALLER sub! Seriously? I would never go back. Oh and it's atmosphere is cold and sterile like a garage. Oh and they have like 6 people working and it still takes them 10 min to make a sub. Subway has 2-3 people working. What a joke. Finally, the parking there is a total nightmare and getting worse. It's an accident waiting to happen every time I enter that area. Avoid! read more

Firehouse subs are decent but pricey. Unfortunately there is a lack of good sub shops in CO. Lots of mediocre restaurant chains and service. I've been to this location as well as a few others and the quality has been consistent so kudos. When you're ready to shell out a few extra bucks for a chain sub shop then Firehouse is the place to go. read more

The subs are always yummy. But lately I've been ordering a salad for myself when my husband wants a sub. The salads are great except the quality control on the lettuce is minimal. I usually have quite a few wilted, brown pieces that I pick around. In the past I haven't said anything to them, but the next time I go in, I plan on mentioning it because I'm sick of paying for wilted lettuce. read more

Oh my goodness. This firehouse subs is so good. Their meatball sandwich rocks my face off. Throw some double cheese on that, and ooooooo yea. Great staff! You always feel like you're walking in on friends hanging out, and they include you. Love all the sauce options! read more