I absolutely loved their customer service and how attentive the staff was towards each customer that walked in! I was there during what must of been their rush hour and they still manage to make sure our order was done in a timely manner and just the way we ordered. I will be definitely come back and order from this location! read more

To be honest, I had never tried Firehouse subs, and just thought they were probably your basic sandwich chain like Subway. Boy was I wrong! This is my new go-to place for subs. Warm and delicious! I have not had a bad sandwich here. Every time I've gone, the sandwich has been absolutely amazing. I like the fact that they steam the meat before putting it on the bread, makes for a very wonderful dining experience. Don't forget to add the hot sauce from the hot sauce bar! The place is neat and clean, and for the most part the employees are very friendly and helpful. One thing to watch out for, if you are ordering a combo and want iced tea, make sure you ask in advance. On two occasions I've gone and they have not had any iced tea so I had to cancel my combo. But that's a small price to pay for an amazing sandwich. I love the fact that they donate money to firefighters, a group of people that really don't get the accolades they deserve! Plus, you can round up your change to help support them as well. Bottom line? This is my new go-to sandwich place. There are a couple others I will visit but this one is by and large my go-to experience. read more

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I noticed a lot of negative reviews and unfortunately I have to agree based on my recent visit. The restaurant was smoky inside, which was strange to me, I'm not sure if this was done intentionally. The employee who took my order seemed disengaged and not attentive. I had to repeat my order twice and the interaction felt rushed and unfriendly. Her overall demeanor made it feel like I was an inconvenience rather than a customer. Despite having no dine-in customers, I waited 28 minutes for a single sandwich. During that time, only two people came in for to-go orders. There were multiple employees present, but long stretches where all the employees were in the back of the restaurant. The sandwich itself was just okay. The bread was soft and the sandwich was cold even though it was supposed to be toasted. I'm not sure if they toasted it and then forgot about it? Cleanliness was another major issue. Every table had crumbs or trash on it. The men's bathroom was overflowing and the women's bathroom was out of toilet paper. Overall, this location had poor customer service, extremely slow service, and serious cleanliness issues. I really hope management makes improvements because I love Firehouse Subs. read more

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I ordered a medium hook and ladder and was absolutely disappointed. The lettuce was brown and wilted. Barely any meat, and tomatoes were so thin you could literally see through them because there wasn't anything there. Found picking up an app order was more chaotic than it needed to be. Gave it a chance and was utterly disappointed. read more

Not my thing, subs too wet to eat. Overall the store looks good and clean. Service was ok, I recommend it if people like it wet and messy.

Didn't listen once but twice, my brother is extremely picky just wanted a plain ham and cheese and after our second time we thought we could trust them. Got home and they messed it up TWICE. And the owner was there so clearly nobody cares how business is ran. This is a joke. Don't come ‍‍ read more

Placed an online order at 11:30am. I waited until 1:10pm for my order and it was completely wrong. Had to wait for them to struggle to get my order correct. Waited until 1:20pm for the correct order. Please do better, I've been coming here for years. read more

The food is mediocre at best at this location, the service from staff is disrespectful and rude. what is the point of working in customer service if you can't even bother helping a customer, who isn't giving you attitude, and you give them the most foul attitude for no reason. this location needs to be avoided. read more

Second time I've tried Firehouse Subs. Delicious & way faster than the location at the airport read more

This location is the worst Firehouse I have ever been to. Staff is rude and you wait around for at least 5+ mins at the register before staff even acknowledges you; let alone takes your order. None of the napkin holders had any napkins in them. Staff here desperately need retrained, especially the mouthy female manager. read more

Firehouse Subs - Empty napkin dispensers - Sandwiches Near Me - Las Vegas, Nevada

We ordered delivery sunday night for the football game and our food was abysmal. My boyfriend was sick so I wanted to get him some Chicken dumpling soup and a sandwich. Everything showed up quick. Delivery was perfect, the food was NOT. The dumpling soup was ice cold and nothing but broth. Not ONE dumpling and barely any shredded chicken. Everything was cold for that matter. The sandwiches were slapped together, everything falling out. The chicken was the usual processed cold chunks. Not one person there takes pride in their job, as a cook of 20 years it shows. read more

Food always consistent but when asked if they had the recrnt French Dip sandwich, they looked at me like I had 2 heads. It hasn't been that long folks. Be polite. Also, soda machine failed on me while filling. After asking twice for the manager Aryan to fix it, he finally asked me what I wanted. I WANTED A SODA!! When he did fix it, do you think he went up to my table and told me it was fixed? No. No apology, nothing. Useless at customer service. Shouldn't be allowed near customers period, much less a manager. Won't eat here again if he is behind the counter. read more

Usually have a good experience here, today not so much. Cookie was hard and old, no ice for drink, bathroom flooded and filthy, no paper towels. I will chalk it up to bad management if there even is any at all. read more

Food is consistenly very good. Staff are friendly and attentive. Definitely my go-to place for a quick lunch break.

Amazing, as always. I've only been to the one by my house in California but as i was driving back home i didn't hesitate to stop here as i was looking for something to eat & this was definitely the spot. I ordered the beef cheddar brisket & it took about 7-10 minutes. I got extra pickles because they are amazing pickles. The food was so warm, the cheese was melted perfectly, the bread was toasted nicely but still had that soft bite. It was delicious & I loved every bite of it. Definitely made the ride home easier. I definitely recommend this spot here. read more

Firehouse Subs - Smokehouse Beef & Cheddar Brisket - Sandwiches Near Me - Las Vegas, Nevada

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Came here on a week night and despite the place being a bit smoky, we still decided to eat in. The subs were okay and decently priced. Would come back to try other things in the menu. The staff was also excellent! read more

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Ordered the Turkey Thanksgiving sandwich yesterday and I must admit it was so dry. They hardly put any mayo or cranberry sauce. Now I understand why no one was in there and to top that off one of the female employees looked very unhappy. I won't be back to this location 'ever'... read more

I wish I could give this place zero stars. When my daughter was visiting at the end of March we went in here and spent almost $40 but two of our subs were done incorrectly so after going back back-and-forth in many emails, I got an email from the owner of the store dated April 16 however, I am not always in this area. I was actually out of state for a little over a week visiting family in NY and I got back at the end of April and unfortunately my car got totaled in the Vons parking lot and I've been without a car 9 days too. I actually just got a car tonight. Anyway the reason why I'm telling you this is to get background I showed the "" manager" the email from Michele, the owner and he looked at me and started to scream and said GTFO I was like excuse me. He actually said the F word to me I said what is going on. This is from your Owner. She emailed me. He's like April 16 that's so long ago. I said there's no expiration date on this email. She didn't say I had to come in in a certain time and he goes. Give me a break you could've came in here within two or three days of April 16 for a remake and then he refused to even check the remake box then he started yelling at me to get the F out again and told me he can refuse service to anyone and he is refusing service to me. I have never seen anything like this in my whole entire life. This manager should not be managing this restaurant. I am never going to this restaurant again, but I do want my refund that was offered to me so I will be writing to corporate and to Michele again to let her know about her manager another thing that he did was when I was walking out I didn't know he was the manager and I said I'd like to see the manager. He said you are looking and talking to him and he said this pointing with two fingers to his chest and said you want to see the manager you're looking at him now get out. I just hope and pray that this Owner checks her cameras from this evening and sees how he was screaming at me pointing at his chest and literally threw me out of the store. I'm also going to post a picture of the email because there is no expiration date and he had no right to treat me like that Plus the last time we were there everything was wrong and the roast beef was really bad. read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

I had an absolute terrible experience at this Firehouse Subs.When I inquired about their combo specials that is posted at the entrance the manager Cecelia was not only rude but completely out of line.I just purchased two sub sandwiches and she started preparing them.From the moment I walked in the door she was very rude.The other two employees were polite.When I asked how much the combo special was that was posted. She snapped at me unprovoked .I did tell her she was not very nice then she told me not to speak with her ? After spending $30.00 for two sandwiches plus a tip I was set back.When I asked for the owners/corporate number she went off and said I was 86 from the restaurant.At that point I had enough abuse and told her I wanted a refund on my credit card.The other employee processed my refund as I waited without saying a word then I asked who was the manager and she said she was and for me to get the fuck out ??????? This experience was almost a week ago and still no calls from corporate. read more

Honestly just all around bad. Took over 30 minutes to get two kids sandwiches and one medium sub. Items were missing and there was a general apathy amongst employees for their lackluster service. read more

The meatball sandwich was pretty good. I only gave 3 stars because they put a pickle under the sandwich and the juice soaked the roll. It made for a funky taste. I tossed the sandwich since I couldn't eat it. Sorry but not everyone likes pickle juice soaking a meatball sandwich. read more

Tonight was my last visit to this location. The food was fine, but the young man and young lady working there were not even a little bit friendly and acted put-out that I was even there. No hello, no eye contact, no thank you, and practically threw the bag of food at me. Too many other options out there to be treated this way as a customer. read more

*I would give 0-ZERO stars if I could* I had an issue with my points that I had accumulated over years of eating at Firehouse. I asked the manager on duty if he could direct me to someone who might be able to help me and answer some questions for me. He replied "that's online thru the app, I have nothing to do with that." I replied saying I know he couldn't directly help me, thats why I as asking if he had a phone number or contact that was responsible for the Las Vegas area so I could as him/her if they would know who I could talk to about my issue. Again the employee responded "I don't have anything to do with that. Look at the app or go to the home webpage and find a contact info there." I didn't bother asking for help a 3rd time because it would've been a futile effort. I tried calling the 1-888 phone number for customer service listed on the home webpage. A recording said to fill out a complaint thru the "contact us" tab, then the call was disconnected. I clicked on the "contact us" tab and it took me back to the home webpage. Apparently if you have a complaint, firehouse gives you the runaround hoping you will eventually give up. I had over 57,000 points saved up and when I went to use some with my order on March 22nd, I was told that ALL of my points had expired as of March 9th. No warning email or text or anything was sent to me. Apparently Firehouse was hoping I wouldn't notice my points expiring so they wouldn't have to give me the 3 free large sandwiches (plus another small or medium) that i had earned thru being a Firehouse customer for over 10 years. Then when I got home my whole family didn't want to complain about their sandwiches tasting bad because they could see how upset I was and they didn't want to make me feel worse by saying there was something wrong with everyone's sandwich. Most of their issues were small and minor and did not prevent them from eating their food. My sandwich on the other hand was totally and completely inedible and after taking 3 bites our of my large smokehouse beef and cheddar, i threw the rest of it in the garbage. The meet literally had the taste and consistency of particle board. Even with it smothered in BBQ sauce with salt and pepper, I literally felt like I was eating a bite taken from a piece of particle board that had been soaking in water for hours so that it was chewable. The meat literally fell apart as soon as I bit into it and crumbled in my mouth. It was quite possibly the most disgusting sandwich I have ever been served in my life. Again, I was unable to complain about all of these issues thru firehouse website because I could not access the "contact us" tab and the phone number for customer feedback hung up on me. And after dealing with the complete and total incompetence and lack of job knowledge the manager on duty showed me, going back to that store (9555 S. Eastern Ave Ste# 130, Las Vegas, NV 89123) would have been a total waste of time. I am unable find my account number on the mobile app. I'm not going to leave my full name, email address and birthday here on yelp because the site is not secure. So if anyone in upper management that works for firehouse wants to contact me, they will have to do it here thru yelp. Regardless if I am contacted or not, I am never going to eat at the same location of South Eastern Ave ever again. Also if someone at Firehouse corporate doesn't want to reinstate and give me back my rewards points that was quietly cancelled and taken from me without any warning, myself and my family will never eat firehouse subs ever again. Which will be sad since I have always been a supporter of Firehouse and I just retired last year after working almost 25 years as a Federal Law Enforcement Officer. read more

Was greeted when I entered but took a while for someone to ring me up. It took exactly 11 min to get my sandwich from when I placed my order. I can't complain came at the heart of lunch time, noonish. Got the Firehouse Cheese & Steak. Bread was soft, enough protein to be satisfied and even added mushrooms gave it a nice touch. Will definitely be back. read more

Firehouse Subs - Firehouse Steak & Cheese - Sandwiches Near Me - Las Vegas, Nevada

Ordered here for delivery. They sent ICE COLD soup and it was separated, that seems like a food safety violation. Also forgot a whole part of the order. And made a mess of each sandwich. I don't know how you mess up every part of the order if you don't do it on purpose. read more

there was hardly any beef it was smothered in onions not taste i fee sick actually this is the one by unlv cheap owner will never go there read more

Had a very disappointing experience today. I ordered ahead of time to ensure I had time to eat before my next meeting. I ordered at 11:39am and it told me it would be ready by 12:00pm. Upon arrival there was one other person in the restaurant and four employees. After about two minutes, an employee finally asked if we were there for a pickup and after I said my name pointed to another employee to say he was making it. After waiting ten more minutes and seeing NO other orders coming out, we overheard that same employee telling a third employee that "this is for them" and pointed at us. Only then did our sandwiches get started being made. In addition to the time it took, the first employee was very dismissive and was talking on the phone through an AirPod (loudly). Ultimately the food was great so that's why it gets 2 stars read more

Word of warning. They are out of all drinks. No carbonation for the soda and no iced tea. It is like they gave up on ordering basic supplies. read more

I was there today 6/8/2024 at noon to get a medium Cajun chicken sandwich on wheat. This was a takeout order and when I got home and start eating, I found out there was no chicken in it's just the bread, lettuce some sauce and onions. I called them many times and they did not pick up the phone. So, that was my experience today with them. The ambience was just okay, some non-friendly unhappy looking people. read more

Firehouse Subs - The order I placed. - Sandwiches Near Me - Las Vegas, Nevada

Very poor customer service. Staff is not welcoming. Like the sandwiches but, really don't like going there because of employees indifferent attitudes. read more

The one star is for the taste because the tuna salad was pretty good. But shame on you Firehouse for false advertising! The amount of tuna in my sandwich isn't even half of what you have pictured on your website. And I didn't get my pickle spear! Oh, yeah, my bad! Guess should have checked the bag before we left to make sure everything is in there or that the order was actually accurate. Uhm, not my job. It's your job to do it the right way even when no one is watching. Yeah, it's called competency or efficiency. And for $6.00+, I'd say you're charging too much for a lot of iceberg lettuce on a piece of bread! read more

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This was my first experience at a Firehouse Subs. I know there are so many sandwich shops with so many options out there. I had the Meatball sub and I gotta say it wasn't bad. It seemed a bit small for a medium. Clean place inside. Best part with their cool soda machine I got to make a creamsicle with equal parts of Barqs cream and orange sodas (sometimes it's about the little things). read more

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Best fire house sub I been to, the staff is so friendly and the food was fresh and delicious. Definitely coming back!

Sorry to say but the person who was making sandwiches was not very nice and I would say rude

The cashier is not a professional she doesn't care about anything about my food request, The music giving so bad vibes for this restaurant only bad words rap music , no one cares about customer service, this place was really good before all this new employees make look bad this place and the sandwiches we got very disappointed! This is the rrestaurant between Eastern Av and Silverado Ranch read more

I used to love coming to this fire house. Not with the new employees they have working here. Won't be going back to this location. We ordered food and my husband didn't get his sandwich till 20 min later. My sandwich was given away to someone else. So I didn't get mine for an additional 10 min. My husband asked where my sandwich was and a tall middle aged black man told him to chill out and it was being made. He also told him why don't you share your sandwich with your wife. Very unprofessional and rude. Never been treated with such disrespect read more

Worst firehouse sub location I've ever been too. Employees are terrible. Slow and could care less about customer service

Fire house subs is still my go to spot for a good sub sandwich. I've never been to this particular location. But it's pretty much the same thing I get from the other firehouse locations I've visited. Which is a good sandwich as well as good service. They have a five cheese macaroni that I tried for the first time. I personally know people that love it but for me it was just okay. read more

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Let's talk management. Why are none of these employees trained to say hello when someone enters the establishment?? Why is it when there are three people working and zero customers can do I get stared at, but not a hello when I enter? I say "hello" loudly to let them know I'm here, even though they watched me walk in and say nothing. Then get attitude from the guy up front for basically calling him and his crew out for being rude. MANAGEMENT. Where is proper management and training?! I'm giving them an extra star because the food seems to be edible. Only LORD knows when we'll lose that. I honestly should call the better business bureau on places like this. Why stay open if the place is run so badly? What's the point?? read more

Be prepared to wait. Employees would rather stand around and talk than make food. Never seen it take 20 mins to get a sandwich anywhere else. One guy looked baked out of his mind just wondering around, maybe that's why they can't cut a sandwich in half correctly. Haha. read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada