They sure have the right theme because, compared to other casual shops, their sandwiches are fire. I don't go to sandwich chains much these days, but Firehouse Subs has been impressive over the years. Recently, they started a Name Day promotion where you can get a free medium sub with any purchase (yes, even chips). Luckily for me, last night was Christopher day, and after a quick check of my ID, I was on my way with a to-go order. I chose the Firehouse Steak & Cheese ($6.99 medium, normally) and was pleasantly surprised to find some of the best cheesesteak flavor I've had recently. Sure, the steak portion is relatively modest, but the flavor of that augmented by provolone, mayo, mustard, onions, and even green peppers was rich. The wheat isn't amazing and felt relatively dry compared to how I recall the white bread, but it was fine. Online ordering is available, and they seem to be supported by all of the various delivery services. They're also known for their hot sauces all the way from mild to not-for-me, which you can use in-house or take in tiny plastic to-go cups. If I want a cheap to-go sandwich, I'll have to remember Firehouse. They're easily the best chain with neighborhood locations not named Capriotti's. read more

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Hi i really like fire house subs! all my friends work here and the Service and Ambiance is Proper Cheers! Epic! (^*3*^)

Placed an order for 4 sandwiches at around 11:30am. Went to pick them up at 12:00pm and the food wasn't even started. Had to reorder the entire order. On my specific sandwich, I asked for a bunch of different toppings (olives, peppers, lettuce, tomato, etc), and the sandwich came with ONLY meat, cheese and a BUNCH of mayo. Only one sandwich out of the four were made correctly. DO NOT EAT HERE. THEY WILL FAIL IN MULTIPLE WAYS. They should take this entire establishment and put it on the corner of Boulder and Tropicana. This place is GHETTO. read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

I was in the mood to try a new sandwich place. Ordered the Engineer sub through Yelp delivery. It was gooooooood. Why the heck did I order a small? I should've went with my gut and ordered a medium. The small is TINY. They put it in a little box with a happy face on it. They probably thought it was for a child lmao. Anyway it has turkey, mushrooms, Swiss, veggies, Mayo, mustard, red wine vinegar, and salt and pepper. It was delicious! My boyfriend got the Smokehouse Beef and Cheddar Brisket and he really enjoyed it. I will definitely get off my lazy butt next time and go pick it up myself from the store so I don't have to pay all the extra fees. But overall great sandwiches! And delivery was fast. :) read more

Firehouse Subs - :) a small sub fits in here lol - Sandwiches Near Me - Las Vegas, Nevada

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When I showed up to pick up my order they claimed they had no proof of my order in their system and the employee (Cece) was very rude and unhelpful in trying to get to the bottom of the issue. At the end of the day I had to call GrubHub and cancel my order then place a new order and wait for it to get made. read more

Customer service is a thing of the past. The person with the greasy unappetizing hair and the metal hanging from their nose behind the counter chose not to even look up and greet the customers and instead barks out "I won't even be able to take your order for at least 20'mins". I assumed she wasn't talking to be because she didn't look at me and why would anyone greet a customer in that manner? She finally looks up and says "did you hear me?!?" With a very condescending attitude. I don't appreciate being talked to this way so I said ok I guess I should leave then. She says "don't come back". I used to love the sandwiches here but this experience will be my last. I don't need to be abused by staff of an establishment I'm about to spend money in. read more

I usually visit this location 1-2 times a month. Pretty convenient since it's only a few blocks from the house. Love love love the ease of online ordering! I decided to try the new pepperoni pizza meatball sub yesterday and I can tell you with certainty that it did NOT disappoint!! My new favorite sub and I hope it becomes a permanent fixture on the menu! Just try it and you can thank me later . Whether eating in or taking your food to go, you can't go wrong with a visit to FHS!! Keep up the good work guys!! read more

Firehouse Subs - Medium sized pepperoni pizza meatball sub. BOMB!!! - Sandwiches Near Me - Las Vegas, Nevada

Came out for dinner with my son and family for sandwiches. My first time experience. This is a nice little little sub place with firehouse decorations and clean, my kids were telling me it smelt smoky, but I didn't notice it because I thought it was supposed to be normal. I ordered a large turkey and bacon with ranch and extra mayo, it had cheddar, onion lettuce and tomato on wheat. I could only eat half but it was good, but I feel it was missing something. Maybe I shouldn't of put extra mayo and left the ranch as is, so really I couldn't taste the ranch, actually, I couldn't taste the turkey. The customer service was helpful and patient, I may of tried to confuse them with my indecisiveness of the order not purposely. If you haven't tried a Firehouse, then by all means come out here. read more

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Decided to give into the color red and eat at Firehouse subs for lunch. The store is very welcoming who does not love anything having to do with fire fighters anyways. I ordered my lunch at the counter with a very friendly and patient cashier. The menu is very easy to read and order from. I ended up ordering the Firehouse steak and cheese. The sandwich itself was so wonderful and the meat as usual cooked to perfection. The cook was a master at putting it together and while I paid extra for the mushrooms it makes the sandwich so much better. The decor of the restaurant is red in color and is very appealing to the eye as one eats. They have a tele in the lobby and the flat screen is nice and clear and great at distracting one as one eats. I always opt to eat in since the restaurant is so quaint and welcoming. read more

Firehouse Subs - Firehouse steak and cheese with mushroom in medium size - Sandwiches Near Me - Las Vegas, Nevada

Absolutely the rudest woman behind the counter as she refused to take my FREE VETERANS order when the people in front of me couldn't decide what they wanted. The kind people waved me forward however, the employee behind the counter refused to serve me. read more

I've always loved the Italian sub. Today it was disappointing. Super dry. Too many choices out there to go back here again for a 2-star sandwich. Wishing I would have gone somewhere better. read more

Enjoyed an early dinner here and what can I say?!! It was delish and very filling. Staff was great! Friendly and quick to make my sub. read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

This place is super "meh". Way better sandwiches elsewhere. Service was so slow even with 6-7 employees working. Takes 25-30 min just to get 2-3 sandwiches out. Got our sandwiches with sticky sauces all over the exterior of the boxes! No care in the world. Employees just goofing around. Won't be back and definitely will not be recommending to any friends nor family. Also, they took away all the varieties of hot sauces that they used to carry. This place and company brand have gone downhill. read more

I should have taken down the employees name.... I ordered, in person, a meatball sub with "all the peppers". This guy made my sandwich with so much love and attention to detail I could've cried. I mean it was beautiful. Dude put more care into making my sandwich than my own momma! I've never had a better sandwich. It was perfect! When I tried to tell him he was busy so I left without saying a word (regrettably). Three weeks later I'm still thinking about that sandwich. Thank you so much! read more

I usually order thru the app, it's easy to use and my order is always correct and waiting for me - by the way the subs are great! Thank you Firehouse for never disappointing! read more

Every time I call, no one answers the phone... owners are probably losing out on a lot of business

Got the turkey sandwich. Nothing too special. Lacks seasoning and the ends of the sandwich were fairly bare. Not too knowledgable on the quality of meat or any ingredients, just know it all tasted bland. Props for the pickle slice though, I do love a good pickle. read more

walked into the store, no greeting just a we will get to u in a bit comment. then the person taking orders finally shows up after 5 minutes and says what do you want. The store is absolutely dirty, tables not cleaned, chairs not cleaned, food and trash in the floors. the guy filling ice in the soda machine dumps a bit of ice on the guy and then told him he should get out of the way. Guess the employees would rather gossip then take care of the store. Never come to this store on Eastern. read more

This was my first trip to a Firehouse Subs, and I liked what I discovered here. I ordered a Medium Firehouse 'Hero" Sub sporting hot Virginia Ham, roast beef, turkey, Smoked Provolone, tomatoes, lettuce, White Onion, and oil & vinegar on a warm Wholewheat Roll, along with Miss Vickie's Sea Salt & Vinegar packaged Potato Chips. The vegetables were all fresh, meats juicy from application of vinegar & oil, and cheese nicely melted over the meats. Service was friendly. And the atmosphere was nice and casual. A Rat Pack fire crew wall painting was rather cool. And, diners were seated at Dalmatian spotted wooden tables. How fitting for a firehouse ambiance! I expect to be back. read more

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This place used to be friendly and welcoming but now the employees seem lack luster and upset! Foods the same but definitely work on your attitudes! Also no more hot sauce stand that definitely drops a star read more

ordered a sandwich promised time was 12:55pm, walked in at 1:09 guy at the register went looking for the sandwich, couldn't find it. Assistant Manager walked up as she was getting ready to take out trash & claimed she made it but seemed very uninterested to help him find it. Took out the trash came back & everyone is just standing around looking at order on register. She finally addressed me saying she made the sandwich but someone must've come in to steal it & they would have to remake it. I said ok well can we get started on it as my lunch is only 30 min. I then asked her if I can get a drink while i wait she rudely said "the drinks are over there on the counter" I walked over & grabbed a water cup, she tells the guy at the register to ring me up for the drink, I informed her I only grabbed a water cup. When she was done doing her part of the sandwhich I asked if I could speak to her, she said "she's making your sandwhich right now" I said I understand that but honestly it seems like she hates her job & somehow I was made to feel like I was at fault. I don't feel like she showed proper customer service at all never got an apology or take any type of accountability. She then said she doesn't think the order never came through on her end but my sandwhich was almost done which is fine but again just wanted to see some customer service on her end as an assissant manager. I work very close by & go to this location from time to time but don't see myself coming in again. read more

The food is great but I can hear the manager in the back just nonstop complaining about stupid stuff With the great customer service in mind I wish the manager treated there employees better Really sad I feel sorry for the workers read more

My go-to place for sub sandwiches! I've been coming to this location for years and have never had a single complaint! I always get the medium club on a sub with white bread. It's by far my favorite sub from any sub restaurant. Melty Monterey Jack cheese on top of honey ham and turkey? Yes please! Can't forgot about the crispy bacon. Bacon makes everything better! To top it off, there's spicy mustard spread on the bread that gives it a little bit of a kick. The restaurant area is clean and fully stocked with supplies. They have the Coca Cola freestyle machine that comes with plenty of options for the whole family. The staff has wonderful customer service and comes around to clear your empty plates even though they have trash cans for you to do so. Great food, clean restaurant, amazing staff..what more do you need!? read more

Firehouse Subs - Medium Club on Sub with white bread - Sandwiches Near Me - Las Vegas, Nevada

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Ordered Cheesesteak. To salty and the worst thing I ever tasted for a Cheesesteak. Should take it off your menu. I is an insult to the Cheesesteak. I have made thousands working in a steak shop in Philadelphia as a teen. Also the roll was nasty also. Won't keep me out of Firehouse but the Cheesesteak will never be ordered again. 11:30 8 23 2022 read more

The customer service (and sandwich) from Henry and Luke was outstanding, which led to asking if they had a tip jar.. they said they're not allowed to take tips anymore. That's horrible, especially because these days you rarely find people who care about their job. Word of advice to the owner, let these hard working employees accept tips... they deserve it and keep people coming back to your establishment. read more

What happened to this place? Used to be one of my favorites. Today is the last straw, after multiple mediocre at best occasions, never eating here again. This time my beef and cheddar brisket was slimy and mushy. Is was actually disgusting. My wife's meatball sub was bland, dry and the bread was stale. Sad to see it go, as I said, used to be a favorite of mine for many years. read more

Firehouse Subs - Nasty brisket. Couldn't stomach more than a couple bites. Mushy and disgusting. - Sandwiches Near Me - Las Vegas, Nevada

Just left here and the guy with the glasses that work here is so rude. He sat at the counter and just stood there. When my husband asked him if he was ready he didn't say anything. So we walked out. I will NEVER spend my money here again! If you don't like your job quit! Plain and simple. read more

Ordered a veggie sub for lunch, and ate half of it at work, finished the other half at home that night. As I was eating, I found a facial hair in my sub. I called letting them know that I found the facial hair in my sub, and that the sandwich makers should wear hair nets around their ears, and was completely dismissed by the woman who picked up the phone. They were made aware of the situation, and was completely dismissed. Hopefully something can be resolved about this. read more

Called them at 8 pm to place an order for pick up as i was 5 minutes away and the didn't answer. Thinking they were busy, i walked in they had nobody.. ordered a regular portobello mushroom steak sandwich and took it home (8:13 pm) to find out there was NO meat in the sandwich!! Called them 15 times and the line is busy which led me to think they left the phone open as it is getting close to end of business. With this of a low customer service, I do not recommend this place. read more

I called to have a large order delivered to work. Two boxes of assorted sandwiches. I called, the employee was nice enough to call me back with info.from his manager, whom he had to call. He calls back embarrassed to say that they cant make my sandwiches with a 12hr window because i need to go in in person to pay and pick it up. They have a cater website. These guys were too lazy to make maybe 7 large subs and slice them up and put them in a box. You've lost our business forever. Congrats! read more

subs are good but customer service at this store very poor rude slow arrogant and incompetent

Good sandwiches with decent portions. The honey ham sub was delicious. They do warm the subs up so keep that in mind if you like lettuce on your subs or pass on them warming it up (warm lettuce ehh). The mac and cheese was very good. Staff was very nice and fast. A bonus is a portion of the sales goes to the Firehouse Subs Public Safety Foundation which helps to keep our firefighters safe! read more

Firehouse Subs - Mac and cheese was very good. - Sandwiches Near Me - Las Vegas, Nevada

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Nick and Trevin were amazing. Great service, excellent food and they are so kind to both me and my son. We will keep coming back to the specific fire house subs just because of them.! read more

Firehouse Subs - Pickle time - Sandwiches Near Me - Las Vegas, Nevada

Straight to the point. This place takes too long to make sandwiches. 30 minutes to get a sandwich is just not acceptable. I was there this weekend and I waited 30 minutes. If i want to wait that long i can go to a sit down restaurant. This store is grossly mismanaged. I go to the one on sunset near my work during busy business hours and takes max 6-10 minutes. I have complained about this before and nothing changes. Last time I go to your store. Let me give you a tip. Have your employees give a wait estimate to customers when placing an order if you really can't manage to figure how to crank sandwiches faster. At least allow people to figure if they want to wait. read more

The people at this location in Springfield Oregon are really nice. One of the managers is so sweet, she makes us feel special every time.

Yesterday, I celebrated National Cold Cuts Day with a delicious Firehouse hero. When my appetite is on fire for a first-rate sub, the Firehouse has successfully extinguished it. On National Cold Cuts Day as soon as I left my job in the vicinity of Eastern at Serene, I made a beeline here. It was my recent experiences at other Firehouses led me to this location to celebrate a day honoring cold cuts. On account of the fact that this was National Cold Cuts Day, I exchanged nearly $11 for a sub meal featuring cold cuts. This made ordering a breeze. A few minutes later a friendly employee delivered the Firehouse hero (in some parts of the country they call subs heros) to the table. This was a thick sandwich stuffed with USDA choice roast beef, Virginia honey ham, smoked turkey breast and provolone cheese. This was a quality sandwich unlike some places where the bread is falling apart and the ingredients are to one side. This sandwich was smoking good. And where there's smoke there's fire. When you add mayonnaise, mustard, tomatoes, lettuce, and onions; this delectable sandwich had my taste buds on fire. On the side was a kosher dill pickle and small bag of chips. At Firehouse, Coke instead of water extinguishes thirst. The restaurant features a Freestyle Coke machine offering approximately 100 flavors. This worked out well for me because my favorite soft drink in the world is strawberry soda. In addition to the Freestyle machine there is a cooler selling other drinks. This Firehouse theme permeating throughout the restaurant creates an upbeat and even interesting dining environment. The centerpiece of every Firehouse is a hand-painted and custom-designed mural. The interesting mural adorning this location is one of 850 that Joe Puscas has created. When I took breaks from chowing down the Firehouse hero, I'd look at the droll scene above of firemen putting out a blaze at the legendary Sands where one of them is singing into the firehose. Everywhere I saw neat things including a picture of a check dated February 16, 2016 showing that Firehouse Subs gave $191,888 to the Nevada First Responders and Public Safety. It is safe to state that dining in Firehouse is the antithesis of a depressing experience. The employees were friendly. Instantaneously they greeted me when I walked inside the Firehouse. They delivered the food to my table, and asked me how everything was. I was satisfied with the service. On National Cold Cuts Day, I walked inside Firehouse with my appetite on fire. After a rough day working, it was burning. Firehouse extinguished the fire. This has been the fourth Firehouse that I have reviewed highly on Yelp. It seems that the only fire remaining is a burning love for their subs. read more

bad service rude staff nasty mgr and owner never received any food refused to give a refund do not want a free sub coupon dissatisfied i refused a sub- given a coupon to come back and get a sub that i already paid why i do not want to eat there i want my money back read more

I thought it would be unfair to leave this at 3 stars. I have been back several times and I have found what works best for me is to just order the subs and take them to go. They are some DAMN tasty sandwhiches, the best I've had in the city so far. The "value" meals just aren't worth it and even though the employees are pretty nice, the dining experience there leaves much to be desired. But the sandwhiches are great! The engineer seems to be my fave at the moment, but I've tried several options on the menu and have yet to be let down. So thats my two cents worth. Just grab the sub and take it to go! 4 stars. read more

Great place with good kids that work there at night, my only problem is they should be able to collect tips. I know it goes to the firefighters, but I already see them rolling in brand new trucks in nice neighborhoods so let the kids get some gas money. read more

Struck with a sandwich craving and wanting to try a new place, I wandered on over to this sandwich shop that had been catching my eye for awhile now. And sadly, I really wish I hadn't. There are two things that were good about this place: 1) The Rat Pack firefighter mural on the wall. 2) The selection of hot sauces with convenient little to-go cups. I'm still not quite sure what to make of the service. Everyone was sorta zoned out and just going through the motions. No friendliness, no excellence, and quite the air of "you are annoying me, please go away". But really warrants the 1 star is the food. I had the chili, steak and cheese sandwich, and smokehouse beef and cheddar brisket. The chili looked good, even though it came topped with strips of cheddar cheese and rings of onions (not shredded cheese and diced onions), but it was runny and bland. It was almost inedible. The steak and cheese sandwich was absolutely inedible. This is essentially their version of a Philly cheesesteak. The menu describes it as sautéed sirloin steak, melted provolone, sautéed onions and bell peppers, mayo, and mustard. The only flavor that I could taste was mayo. Overwhelming mayo. And it wasn't good mayo. There was no mustard and very few onions and bell peppers. Barely any cheese. And the meat was completely flavorless. All served on some horrible bread. The smokehouse beef and cheddar brisket was an improvement, but only achieved barely edible status (once dipped in hot sauce). The meat was tender, but flavorless. The cheese didn't add much to the overall sandwich. And it was rather soggy. This pretty much wins as my worst eating experience in Vegas. read more