Love Firehouse the nice part is every franchise served quality sandwiches that are always great at any location. The one on Decatur by 215 up north is closest to us and always good. read more

I have ZERO idea what just happened, but my wife was ordering a sandwich and a Hispanic woman working behind the counter loudly interrupted her to say "JUST SO YOU KNOW (waving 6-7 tickets in front of us) it's going to be a 35-40 minute wait"... we were dumbfounded. When I clarified "a 35-40 minute wait for an in-person order of a sandwich?", she said "well if they order them, we have to make them". She then walked away and refused to acknowledge us anymore. I'm SO sorry we visited your restaurant during rush hour in person. We will NEVER make that mistake again. (Thank you yelp for reminding me that I needed to post a picture of their food. I would've loved to post a picture, however, I was refused service.) no check this. read more

Firehouse Subs - ..... I would love to post a photo but the employee basically asked us to leave without ordering - Sandwiches Near Me - Las Vegas, Nevada

Food was missing several items and wrong, and the bag wasn't even sealed shut, delivered to me wide open. There's no bacon I paid for, there's one little onion lol, what a joke. I guess subs is short for substandard. read more

Firehouse Subs - Not sealing the bag with the sticker kind of defeats the purpose of it - Sandwiches Near Me - Las Vegas, Nevada

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First time we've been to Firehouse sub in a long time and now I remember why. We ordered a pick up order. The ad for prime rib French dips looked delicious. What a disappointment. The sub in the ad had at least 5 times as much meat as what we received. Trust me, they aren't giving these away either. One of the sandwiches had what looked like blood that leaked out of the meat on the bread and in the tray. The pickle looked like they cut the middle out and gave us the skins. (See pic) We called to find out what was going on and talked to someone who said she was the manager but had no managers abilities to correct anything. When asked about the meat she stated it was pre cooked, getting more appetizing the more she talks. Oh, and the pickles, she stated they knew it was a bad batch but justified it with, "the pickles are complimentary ". Wow. Service with excuses, just what we all want to hear. read more

Firehouse Subs - Pickle skin - Sandwiches Near Me - Las Vegas, Nevada

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Amanda I believe who is the service manager there was absolutely fantastic. She aided with correcting my orders and I can't thank her enough again! She was polite, friendly and super helpful. I hope all other Firehouse Subs locations can take a page out of her book when it comes to customer service. Thank you so much again Amanda!!!! -Taylor from Uber Eats read more

Firehouse Subs - a sandwich in a styrofoam container - Sandwiches Near Me - Las Vegas, Nevada

I had such a terrific experience here, today. When I walked in I was warmly greeted by Madison. Madison also asked me if I had an online order. When I told her yes she let me know what my eta was. Shortly after I received my sandwich. It was very well made. Madison came by my table to make sure I had everything that I needed. I eat here all the time. More so at Farm and Durango. But, at both locations the customer service has been nonexistent. Not today! The whole crew here was friendly. But, Madison is definitely the star of the show. She made me feel welcomed and well taken care of. read more

Firehouse Subs - Medium Engineer on wheat with crunchy Cheetos - Sandwiches Near Me - Las Vegas, Nevada

Today I order my favorite engineer sandwich but the meat is horrible smell very bad , I think the turkeys meat is turn bad already but still put this for customers, I hate this so much is run my whole dinner . read more

My wife brought me home a salad today and after I took a few bites I realized it tasted kind of funny. As I started sorting out some of the lettuce I realized a bunch of it was spoiled. Be careful with this place it has gone way down and apparently owners and management are not doing quality checks on their products. Employees should know better than to serve nasty food like this. read more

Firehouse Subs - OLD Spoiled lettuce - Sandwiches Near Me - Las Vegas, Nevada

I never really thought I'd review a sandwich/sub chain but I was formerly a sandwich hater and upon finding out the error in my ways tried to find my favorite subs in Vegas/north Vegas and firehouse quickly became my favorite for the type I like. Every sub I've ordered has been great. I craved firehouse the entire time I was relocated to an area without one. read more

This little sandwich cost me $7.00!!!!! I ordered a medium size and she got that wrong!!' This sandwich is so small I'm still hungry!! A word of advice: check your bag before you leave because these kids that work there don't really want to be there so double check Your orders. The girl taking my daughters order asked 3 times what size drink. FOCUS sweetheart and maybe you'll get the orders correct! I'm upset and hungry!!!!! read more

Firehouse Subs - Firehouse Steak & Cheese - Sandwiches Near Me - Las Vegas, Nevada

I don't think I've ever written a 1-star review, so this hurts. However, I don't think the owners/management at this location will understand how bad their staff is unless I write this review. This is the 3rd time I've been to this location & it's always the worst. Today, was so bad, I will never go back. I am going to throw away 50,000 points I've saved up from other locations throughout the years. Yes, I'm that fed up! Staff needs to understand that when people order online or through the app, they're usually on the go, in a hurry, whatever need be. So, ordering at 12:53 pm for a 1:20 pm pick up should be doable for 2 sandwiches. My order was not ready, barely started when I arrived at 1:36 pm! (I actually came late intentionally, knowing that this location is ALWAYS slow.) I was told when I arrived that my order would be ready in 5 minutes. During my wait for them to finish my food, they did everything/anything to not tend to orders! They talked amongst themselves, joked amongst themselves, the male employee took 4 minutes to put on new gloves, basically NOTHING that would indicate they were working on my, or anyone else's order. It was only upon my insisting that they complete my order quickly, that they stopped goofing around & got my sandwiches done in, OMG, 3 minutes! I genuinely am a nice person. However, if you don't do your job, and are completely juvenile about how you carry yourself or do your job, I lose my patience! I understand that help is hard to find nowadays, but you need to hire competent people & fire crappy ones. THIS Firehouse location is an embarrassment to a fantastic organization & franchise. I'm sorry to say, skip it!!! read more

Food was wrong Employee serving was with attitude Instead of remaking a simple sandwich they took it below the counter and removed wrong ingredients out of sight then placed it back on tray. Cannot count change read English or take a simple order..but quick to charge for service? Way to represent our firefighters. Just another gimmick to hire worthless youth with terrible work ethic and total lack of professionalism. read more

Located next Great Clips and across the parking lot from. Chipotle. I've never been to any Firehouse Sub location. Ordering was pretty easy and the staff were very friendly plus helpful. I ordered the Turkey Bacon Ranch Sub and the Meatball Sub. Both were excellent and warm. The dining area was very clean as well as the drink dispenser area. I will come back again for sure. read more

Firehouse Subs - Meatball Sub. - Sandwiches Near Me - Las Vegas, Nevada

I come in when order said ready- I waited to 7:20pm to ask if the order is going to be reasy! He said working on it! At 7:35pm I FaceTime my husband so he could see for himself - when I asked employee about it being ready for kevin - his rely oh yeah- I forgot! When I took home - had onions all over it! I will never go to this business again! Get better hire - read more

Firehouse Subs - Order took over 40mins past pick up time - also put onions on sub which clearly says no onion - Sandwiches Near Me - Las Vegas, Nevada

I walked in to firehouse sub for lunch. There were about three other couples in the restaurant when I got there. As usual it was quiet, there was no music playing in the background. One other person was in front of me to order the cashier could have been friendlier I guess maybe she was tired of standing and wanted to go home. I tried a different sandwich this time it was a turkey Jamaican spiced sandwich and it was really good. So far both times that I have been to fire house subs. I have been really impressed with the food. The first time the service was average this time the cashier had a small attitude, but that can be overlooked. I guess I'll be giving them another try. read more

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I used to LOVE Firehouse Subs. However, my last 3 visits have not been good. Staff is offputting. Sandwiches barely have any meat on them. Very disappointing, as this used to be one of my go-to spots. Seems like a lot of other poor reviews as well. Please re-train your staff, lower prices, and make a decent sandwich. Consumers need to stop putting up with subpar quality/quantity (price gouging at its finest). read more

Wow 8.00 for this? Tried to reach out to the company and no responses. Maybe if I reach out to the public Maybe this restaurant will change there practices of lack of quality. read more

Firehouse Subs - My 8.00 sandwich - Sandwiches Near Me - Las Vegas, Nevada

Very delicious! Even at a super busy hour, the lady working still made sure that my husband grabbed some hats for our kiddos. We'll definitely be back! read more

The whole ordeal was painful. Staff was friendly enough but totally incompetent and ineptitude. Snail minus --- was their speed with four employees. Dropped my wife and daughter off at a close by other ff joint. I went to Firehouse, placed my order.........,,, my wife and daughter got their food, sat down ate it, walked over to Firehouse to meet me.... We waited probably five more minutes before I threw in the towel and left. I waited almost 30 min for a 1/2 sub. I was on a time constraint.. very sad because Firehouse used to have a great product. They are going down hill everywhere. Bad management seems to be their Main issue. read more

Good food, clean place, nice servers. I dislike being asked to tip when the only "service" was taking my order and my money. The problem is, they're making my food. If I didn't tip, am I getting shorted on my order or any other concerns with my food. Very uncomfortable. read more

ordered a cheese steak and got it cold and wet with more under cooked onions and peppers than meat. No greetings. and Area by the soda machine was dirty. read more

I've been wanting to try this place for awhile! They do 10% off for military. I ordered the medium turkey, bacon & ranch sub and a brownie. The sub was good! Took awhile to come out, but everything tasted ok. Bread was soft, veggies were yummy, fair amount of meat & cheese. The brownie was soft and delicious. I'd definitely go back here & explore some other menu items. But at the same time, nothing was ~spectacular~ about this sandwich. No unique flavors or experiences. read more

Ordered a salad to go and of course didn't give me my dressing. Had a salad with NO dressing for lunch. Oh but they were able to throw in a random dirty lid that belonged to nothing? Gross never going back. read more

Firehouse Subs - Dirty lid - Sandwiches Near Me - Las Vegas, Nevada

I decided to try Firehouse Subs for the first time today at North Decatur and wow is all I can say for a first timer. I tell you I was very disappointed with the customer service because the host wasn't good at all. She seemed to not want to be there and her attitude about me asking questions was like a waste o her time by the way she was looking at me and answering my questions like I was clueless. I told her this was my first time here hoping she would be more helpful but nope. I honestly feel that Firehouse Subs should do a secret shopper to really see how their employees at the counter treats the guest because I LOVE Subs but for my first time experience at Firehouse Subs was horrible. read more

Firehouse Subs - Front of building - Sandwiches Near Me - Las Vegas, Nevada

I had 33,000 and made 3 separate orders online 2.5 hours out. You have to purchase something in order to use the points for your sandwich. I got 3 sandwiches and purchased 4 sides. I get a call 10 minutes before its supposed to be picked up saying they can't make my orders. They will "honor" one order. The website shouldn't let me "activate" my reward if said reward can't be used. It should block it and say "You have already redeemed an reward today, you can only use one reward in a 24 hour period". They should not have called me 10 minutes before pickup. I said to cancel all sandwiches, but I have to physically go to the store to cancel. So now I'm wasting my gas and my time. I will be going to Jersey Mikes from now on. Way better quality of sandwiches and their cookies are amazing! Employees are friendlier too. read more

Decatur location is a NO-GO!! Waited over 30 minutes for a sandwich!!! Call in orders had to sit and wait. Staff young, manager young and it was not good! read more

Firehouse subs are delicious, healthy and the service was quick! I especially love their clam chowder soup! Yum

First time at this location with my girlfriend and we loved it. I ordered the new pizza with meatball sub and it was amazing. Service was great and courteous in fulfilling our needs. The restaurant was clean and beverage station well organized. I will bring my wife next and try one of their other appetizing subs. read more

Who doesn't love a good sub? I ordered the large hero sub combo with a side of their mac n cheese and this was a nice and filling lunch for 2 people. The hero sub is your classic sub with cheese, cuts of deli, and fresh veggies. I always adore a nice bed of shredded lettuce in my sandwiches so I appreciated that in this sub. The mac n cheese was okay, I suggest getting it topped with the bread crumbs since that's where most of the flavor is. The added texture was a nice touch on the kind of bland mac, and the cheese tasted more of a white sauce than cheesy. Customer service was speedy and friendly, and the space of the restaurant was clean and open. Overall, a pretty filling meal for 2 and made me interested to try out the rest of what they have to offer. read more

Firehouse Subs - Large hero sub sliced in half - Sandwiches Near Me - Las Vegas, Nevada

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I like firehouse subs a lot but issues like this have been happening when I order the salad more and more....there's been no issues with the sandwiches but the salads are just getting atrocious. If it's not getting my order right through online crubside and by that meaning wrong ingredients or none at all of my specifications, it's been old nasty romain lettuce, thick pieces (see photos) or a hair/eyelash. Then I'm left with hardly any salad. Unfortunately I cannot keep going back every time. This salad shown was my last straw. Not going bk. read more

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This location always has the best service and a clean dinning area. Love this place! And got fresh cookies read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

I try to be super lenient right now. I understand with Covid, things are not going to be quite as smooth as before. That said, I got there and there were six people behind the counter and two people waiting for sandwiches. Because of that, I thought it would be relatively quick... Yeah, didn't happen. It took forever to get three sandwiches to go. By the time I left, there were over a dozen families/people lingering in the lobby waiting for orders, one of which was a guy who was loudly upset that they put him on hold on the phone and just forgot about him so he came down to place an order in person instead. I've noticed a couple things during the past year... Either restaurants are stepping up or they aren't. This location just isn't. Not necessarily the employees faults exclusively, possibly high turnover, lack of training, who knows. But if you are looking for something relatively fast, this location isn't the way to go. You can have a sit down meal at a nice, socially distancing restaurant in the same time. read more

Sandwich has little meat or cheese. Low quality meat makes my tummy hurt. I'll get sick later if I eat this cheese. I would prefer to get food that is of higher quality. I feel bad for the firefighters who get paid to eat this. read more

Firehouse Subs - Brisket - Sandwiches Near Me - Las Vegas, Nevada