We are so lucky that Leon was able to come on a Friday afternoon to help us repair a damaged fire…read moresprinkler. He was professional, responsive, and knowledgeable. He knew exactly what needed to be done and efficiently completed the repairs which helped put us at ease. Thank you Leon!!

Big remodeling project of the house in Foster City. All very old heads had to be replaced with a…read morenew ones. Some heads locations had to be relocated. Leon and Omar and the rest of the team did fantastic work! Very responsive and all on time! Very reasonably priced! When things needed to be corrected they were happy and quick to come back and correct! Totally recommend. Good luck with your projects and with these guys you will be in good hands!

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Tim was great! We needed a fire sprinkler repair on our back patio, and he scheduled quickly and…read moregot the job done without any issues. Very helpful and pleasant to work with - thanks Tim!!

Tim is responsive & knowledgeable; glad we hired him for our home fire sprinkler project! He's…read morehelping us navigate the design to permits & installation. He's a pleasure to work with & looking forward to the final product! Thanks Tim!

Our business had a fire inspection today that we would have failed if not for Tim. He came through,…read morethe same day I called, and gave very reasonable pricing -- especially when compared to other businesses. He arrived within his estimated time window, promptly finished our requests, and was an overall kind guy. This is a company you look forward to doing business with!

It is not easy to find an indoor residential fire sprinkler repair technician for a house call on…read morethe Peninsula! So frustrating. I had a leaky sprinkler head (a slow drip) in the hallway not long ago and I hoped to find someone within a day or two so I could avoid turning off the main water to the house. For the record, I did not use Tim Chafee's Fire Protection Service because he does not do this type of work. However I'm giving him 5 stars because he took my call and he was very helpful and very nice. He gave me some good leads about where I could call for help. I'm posting this information in hopes it will help others in my area. I spent a ton of time making calls. I ended up calling the company who installed the sprinkler system in my house: Advanced Automatic Sprinkler, San Ramon, CA - My house is 20 years old so it is not under warranty any more. They quoted me $85 per hour with a 4 hour minimum. They have a repair technician based right here on the Peninsula! He came over just a few hours after I called thank goodness. Prior to calling them I called ALL the local fire sprinkler repair and fire protection numbers that I found on Yelp thinking I could find someone closer to Redwood City: Western States Fire Protection - They did not return my call. JR Wagner - They also did not call back. It looks like they only work in the east bay so they didn't return my call from Redwood City. Control Fire - Returned my call and the owner left a very nice message. Unfortunately they had no time to do a repair job for several days. I think they focus more on design and new installations rather than repairs. My Local Plumber - They are not licensed to do this work and are not allowed to work on indoor residential fire sprinklers. You need to have a special license. The plumber recommended calling the local fire department because they should have referrals. Fire Protection Services of Burlingame - They also don't do this type of work but the nice gentleman gave me leads and told me to look in the old fashioned yellow pages too. AAA Fire Protection Services - Peninsula based - He specializes in this work but he is expensive. He quoted me $750.00 plus materials for emergency service. I asked him what if he came sometime the next business day but he said it's still $750. (I only have one leaky sprinkler head, a slow drip and I put a bucket under it so I explained it's not super urgent and it could wait a day, but he said the price is the same. I decided to keep checking around.) Lund Pearson McLaughlin - They do not do this type of residential work because they don't deal with plastic pipes which most home fire sprinkler systems are made of. There are also a couple others in the yellow pages that I did not get to. There is another east bay company that does this kind of work. They are called Transbay Fire Protection, Inc. in Pleasanton. I didn't call them but they installed the fire sprinkler system at my neighbor's house and may have a repair technician. Other things I learned: - If the leak is really bad, you should turn off the main water of your house to prevent damage to your floors. The main water shut off is usually around the front of your house. It is not possible to shut off only the water to the sprinkler system. That is illegal for some unfortunate reason. You will need to shut off the entire house water until a technician comes out. - If you want the pressure out of the sprinkler system so the leak stops immediately after you turn off the main water, turn the handle at the sprinkler pressure gauge, usually in your garage, to open and drain. (However, once you turn off the main water there is less pressure anyway, so you may not need to do this.) If you want to, the handle should be turned to match parallel with the pipe. When the technician showed me, all the old water from the sprinklers drained our of a separate pipe near our main water shut off. I never knew what that pipe was for. Some of the water was rusty so the water was sitting in the sprinkler pipes for years. - The alarm to the fire sprinkler system will not sound if you turn off the water or release the pressure from the sprinkler system. I was worried about the alarm going off and waking my neighbors. No, don't worry about that. The alarm only makes sound if water is flowing into the house through the fire sprinklers and if it does not stop. That means there might be a fire in one of the rooms in the house, or a major leak. - Not all of the sprinklers in the house will turn on if there is a fire. Only individual sprinklers turn on where it senses fire. The fire sprinkler heads in my house were manufactured by a company called Central. Those sprinkler heads were recalled and the company is no longer in business. They were the white model with 3 small disks that stuck out in the center. I was told that the brass threads in them go bad. He installed a new sprinkler with a flat cover made by Tyco. It looks nicer. Hope that helps!

**FIRESHIELD was outstanding from start to finish.** I started a Yelp project on Friday night to…read moreget my fire extinguishers recharged for both my business and my home, and I honestly wasn't expecting a response until Monday. To my surprise, Aaron from FIRESHIELD replied almost immediately. By Saturday at noon, the job was already done. Two of my extinguishers were too old to be recharged, so they replaced them, cleaned up the installation, and confirmed that everything is now in compliance. The service was incredibly fast, and their communication was excellent throughout the entire process. I highly recommend FIRESHIELD for both business and home service. They got the job done quickly and professionally, and I'm very grateful to Aaron for making the process so easy. Thank you!

Outstanding communication and service! I am a mobile food vendor and needed my fire extinguishers…read morecertified asap, so I had contacted FIRESHIELD thru Yelp requesting a quote on a Tuesday evening and got immediate responses from Aaron (who I assume is the owner), and a technician was able to come to me first thing at 9 am the following day for certification. Service was on time, fast & the technician Tyler was super friendly and had lots of information about when to replace my Class K when the time comes. Communication, promptness, affordability, convenience... 10/10 for everything! Overall, I'll definitely be calling these guys for my yearly certifications from now on, and will refer to my vendor colleagues as needed! Thank you FIRESHIELD!

A snappish, impatient and arrogant attitude even in the discussion stage about a potential job…read more Surely it is reasonable to ask such details as what a job entails and what this company will or won't do. (It appears we will need another service to do finish work.) They seriously need someone who can communicate and has at the very least basic social skills.

Joe was hired to do inspection on our business' fire alarm. He charged us $600 for a 20m test which…read morewe paid in full. However, the tech failed to put the alarm in test mode, causing the false alarm to triggers which sent us the San Mateo Fire Department. We were billed $647 for false alarm. We asked Joe to pay for a damage he caused. He refused and didn't accept responsibility. If Joe knew what he was doing, he should read the panel screen which surely didn't show the system was in test mode before he did the inspection. We will be file a court case to force him to pay for the damage only he caused.

Highly recommended quality service friendliness response time completion at estimated price…read morecleanliness when work is completed and leaving

Guys came out same day and fixed broken sprinkler for reasonable price…read more Much appreciated and thank you.

I needed a tagged extinguisher mounted at my property so I got four quotes. A few places were vague…read moreabout how much this would cost and their availability. One place even ghosted me after they realized I just needed one extinguisher so not the best experience! Alex was the most straight-forward of the four businesses I spoke with. He was also easy to schedule with and I had a good feeling about working with him. Day of, he showed up on time, the installation was painless and payment was easy! I couldn't ask for more. I'd highly recommend Alex and Oak Fire Protection!

Their service was excellent. We had a commercial kitchen fire suppression system that hadn't been…read moreserviced in over 7 years and needed to be upgraded. They solved the problem within a matter of days at a very competitive price (certainly lower than our previous service provider).

Mike Diaz Very…read moreimpressed with Bay Area Fire Protection Prompt Professional Mechanical installation of fire sprinkler systems design, engineering for commercial/residential projects leaving a nice clean jobsite

Bay Area Fire Protection was very fast to respond and was able to come out the next for a last…read moreminute fire extinguisher inspection. Their service call was on time and quick.