Well done Firestone! They got the part i needed in quickly, I had a prompt service appointment. It took less time then they quoted. The seats were comfy and everyone was very friendly! Also, they didn't charge me for diagnostics, since Sears had dones that already for me. I will definetly go back! read more

Have been here twice and won't come back. The first time, we were quoted $600+ for brake services. When the services quoted were questioned, they came back with a lower price saying that some of the services didn't need to be done ( then why was I told I needed them originally!). Eventually, got what was needed for $200+. I came back soon after because the service engine light was on once I got home. Sat there for 2 hours. No communication. Had to ask when I would get some answers. They then said the light was broken. Took them two hours to figure that out and didn't fix it. I left. Will NEVER COME BACK. HORRIBLE customer service. read more

Came in when my tire pressure was low. They took the time to explain that it was due to the change in weather and filled my tires up for free. Only took a minute and they seemed like there were a lot of cars there! Wasn't there long, but the waiting room also looked clean read more

Let me start off by saying I DID not purchases anything. I was so disappointed at the level of service this location provides to the Altamonte community. Mind you we should be blessed to be able to open our doors to provide service coming out of a pandemic. Through my hour sitting there waiting for my car to be pulled into the garage, mind you after having made an appointment online for a certain time. The entire time listening to leadership bash the unemployment rate an how the government is encouraging this behavior. How short handed the staff was due to call outs as this comment lead to they make more money sitting at home then getting out an working a job. Everyone is entitled to their own views. However, policies in the work place is no place when you have all walks of life present. The level of disrespect to those that are on unemployment to no fault of their own was truly disappointing by this particular location. At one point had to address the vulgar language between a team member an what could be a customer that was picking up their vehicle. However, I was present with my 2 children an could not sit with my mouth shut anymore. Moving forward, I'm writing this review so that this organization can spend more time training, focusing on setting higher expectations for the members that are part of your Firestone Team. read more

Beware. Like most car places they try to upsell you on things you don't need like transmission flushing BUT unlike most they outright lie about stuff. I my case it was my battery stating that if I don't replace it my car may not turn over tomorrow. Drove 1/4 mile down the road to Autozone and they test my battery and it was fine. read more

I went to the Firestone in Altamonte Springs, Florida off of West State Road 436 yesterday. From the very beginning they told me everything was going to be free, then they wanted to do a further inspection and didn't tell me they were going to charge me until after I was handed the bill. Then they went on to tell me my brakes had no brake pressure, and that it was deemed unsafe and refused to give me my keys unless I had a tow truck present. I later talked to a police officer from Longwood Police Station, and they said legally they had no right to hold my keys, and the most they could do is make me sign a waiver. I told them in the beginning I didn't have much time, they went and worked on multiple vehicles that came in after me, and I ended up being there 4 hours and missing my day of work. After they told me they would tow my car home that night before close, they did not get to it until the following morning around 10am. I took it to a different mechanic today and they told me my brake pressure was fine to drive home and to their shop safely. read more

Friendly front staff is the only positive experience I had at this shop. Took my truck (2014 FJ Cruiser w/ recent 3" Suspension Lift installed) to purchase a lifetime plan. I took in specific specs from another FJ owner with same parts as my truck that had his truck aligned at another Firestone out of state. When I arrived, I was greeted by the front staff and attended to quickly. Upon showing them the specs I wanted, they assured me that I would be taken care of. When I arrived to pick up the truck, I requested to see the spec sheet and noticed that none of the specs were as I requested. I asked what had happened and the front office staff began the usual run around stating that the specs were within favorable parameters (even though they clearly weren't). They then went to fetch the tech which did the work and when he then explained that the coil overs I installed limited his tuning. This all happened on Friday, Oct 31st 2014. Needless to say, I made another appointment at a Firestone less than 10 min away from this store on Lee Road for the following Monday and they managed to get the alignment within factory specs with no complaints about the parts I had installed. They did tell me that the previous shop that worked on the truck over torqued my upper control arms making removing them a pain. read more

Very friendly staff, but misses price estimates and time estimates seemingly by design. I was fairly certain what problem was, fuel pump not working. Got an estimate of around 400 dollars and hour and a half. Turned out to be 740 and 4 hours. Had to sign on credit card machine that I knew estimate was wrong when I went to pay... That way you can't charge back when bait and switch is being performed. They replaced fuel pump as I predicted so far car is running ok so... one star for friendly, one for good repair. read more

Buyer beware. I recently took my 2012 Camry in for a 25K mile oil change. I had a 20 per cent discount coupon from a local Toyota dealer but thought I would give Firestone a chance this time. It's my fault for not asking what they would charge but was surprised that they charged me $55.00 for the oil, $5.00 labor and $4.99 for the filter for a total of $65.00. The last dealer oil change cost me $50.00 so if I had used their coupon it should have been much lower. My bill showed that I got 4.75 qts of synthetic oil at $11.58 a quart. I priced synthetic oil at retail from $8.99 to $5.79 a quart. When you look at the difference between what Firestone charged and what I could have purchased it retail it's a substantial mark-up. To add insult, the service advisor advised that I needed a wheel alignment wanting to know if I wanted to take care of it. When I told him I hadn't noticed it pulling or unusual he then said it wasn't that bad. While waiting for my oil change I heard every interaction between the customers and the service advisors. There was an attempt to upsell on almost every one. I used Firestone exclusive prior to moving to Florida and always was satisfied and trusted the service, not so with this store. read more

too expensive charge for every little screw manager does not understand loyal customer he rips you wherever he can they need a new manager trust is gone read more

The person answering phones and talking to people in the front, his name was Trevor was horrible. I answered 1 on all of the first questions because of him. I I got AAA to take my car to the Altamonte Firestone autoshop by 9 am. As I arrived, Trevor always seemed like he was in a rush, never said hello, and really did not mind LISTENING, to my problem. At the time there were not many customers, but he told me he would get my car in "as soon as possible". Mind you, since he did not listen to my story, I was without a car that day due to my tire being flat. (since the workers were respectul of my time) but this time around. . I waited for 1 hour, and my car was not even started. When I asked how much longer was going to be to even get my car started, that is again when Trevor changed his tune and now it was not "we will get your car as soon as possible" now it was "we have people with appointments" mind you, he did not even ask any more questions or care about my situation. Well.... 4 hours later and I still had not hear a thing about my car, NO UPDATES, NOTHING. This Trevor guy never did call me. Also, after about 4 hours of not hearing anything, I called them and asked about and update. Trevor once again answered the phone. I asked him about any updates on my car which he put me on hold, and then had another lady answer my question (unbelievable). Mind you, the lady who answered my question, had NO IDEA also about what was happening with my car, and I could hear her asking Trevor questions about my car, and he was answering her in the background (I could hear him talking). I then asked the lady, " What is the problem? this Trevor guy cannot talk to me on the phone?" which she said, " Not its not that". So, Not only was Trevor not concerned with my problems in the beginning of our interaction, he could not even finish and be professional and even talk to me over the phone, not to mention that it took them 5 hours to get 1 tire fixed for my car (with no updates in between). So to say the least, I was very disappointed with this store, if you only have one are and need you car fixed at a reasonable amount of time (again their courtesy of your time). DO NOT GO TO THIS STORE, because they DO NOT care about your time, and your car will be fixed at their convenience. read more