Everyone we interacted with was friendly and helpful, as they are at most LS stores…read more However, the charge for the tire itself is outrageous. Had we been able to move our car to another place, such as the dealer, we would have and could have saved $200 based on actual quote given. Lesson learned.

We are very impressed with the service we've received at Schwab dealerships while on road trips -…read morethey have fixed brake issues for free caused by mechanic error at our car dealership- and their tire warrant really is the best! We go to the James street store and think they have all been very professional and helpful.

So I don't usually write reviews, but I feel it is necessary in this case…read more I originally had my car towed to Joe's Automotive as my car battery was drained(0.01V display from multimeter), I recently just installed a new alternator, brand new terminals/connectors for the battery, and a remanufactured starter. All the attempts to start had drained what charge was left from the battery, and I suspected the starter was bad and possibly draining the battery. To their credit they got the car started, but the only change was slightly different cable angle on the starter & alternator, and severely damaged battery terminals that look like they have been smashed in with a hammer, and tightened so tight that they can no longer be removed. I took before and after photos of the engine, and these are the only things that were altered, so I can only determine that they charged my battery successfully and slightly changed the angle of the battery connections, and then smashed in my terminals so they could no longer be removed. I was then charged $280 for this privilege. The only saving grace was that they also confirmed the starter was bad, which I thought was the case anyway, and once I swapped out and reinstalled a new starter it functions properly. (The starter ended up melting the testing device used at the location I bought the starter...) TLDR: They recharged my battery, shifted cable placement, smashed in my battery terminals so they are now permanent battery fixtures, and charged me almost $300 for that amazing service... Edit for owner response: Which specific wire are you claiming to have melted? There are only three wires/cables that connect to the starter, the positive battery cable, the starter solenoid wire, and the negative battery cable to ground. None of which were replaced OR melted. Do you have any pictures of these melted mystery wires? The bolts were also not tightened to the point that the report claimed, as my wireless ratchet wrench is not physically capable of tightening them to that degree, as it automatically stops when it meets resistance. It cannot overtighten things. The alternator was also installed correctly, there are only two connections to the alternator and both were fully connected and in the same locations before and after pickup. "would never damage parts of the vehicle to get things back on." My mangled battery terminals beg to differ, as my attached pictures can attest. They were brand new and installed that same day actually, not a scratch on them until they were brought to you guys. The damage didn't just magically appear on its own.

They didn't check the new alternator they put in so I had to take it back. They then left a three…read morefoot tool in my engine compartment, I found it behind my wheel after I heard a sound. I brought the tool back, they acknowledged that they lost it, then they laughed about it. If they had simply apologized I wouldn't take the time to leave this review, however it is accurate to my experience. I don't think it's funny because it could have damaged my vehicle or caused me injury.

Honest, fair priced and high quality auto repair. Save yourself some money. Don't take your car to…read morethe dealership and pay some crazy high rates to have your car serviced. Pete's can do anything a dealership can do only better and for less money. I have been taking my cars to Petes for almost 5 years and I've never had anything but a great experience there. Paying for car repair is never fun but if you are going to pay someone then you want to know it's done right and you paid a fair price. Pete's is a business you can trust.

They always take good care of our needs. They are honest and do the work that is needed. They never…read moreadd anything extra or try to do unnecessary things. I like this place a lot and have been utilizing them for a very long time.

I took my vehicles here before the change of ownership, and though I have moved out of town, I…read morereturn under the new ownership as a fully satisfied customer. They are honest, quick, and very customer-oriented.

I was referred to Rising Sun Motors by a community group that I belong to. I called and got an…read moreappointed schedule by the owner (Khai) for the following week to do the routine require 60K maintenance for my 2014 Honda CRV. I drove and dropped off my car on my schedule day at around 8am. Here are my observations. They must get a lot of business since there were tons of cars around their parking lot and both of the shops were busy with cars being work on. Khai the owner was friendly when I drop off my car and seem to know what he is doing. Confidence from mechanic is a good sign. Seem to be a "local" place because when I was there, a lot of his customers seem to know him and called him by name. Again-- another good sign. The only thing that was a bummer is that there's no waiting room due to Covid so you have to either get a ride back or wait outside. There is 1 chair for anyone who needs to sit and wait outside the office. Otherwise you will need to find a curve on the street sidewalk or a random place on their parking lot to put your bottom on while you wait. I was lucky enough I got a ride to and from so waiting there was not an issue for me. I did see people who were wait near the office. As a suggestion to the owner--maybe offer those who have to wait a bottle of water while they wait? Or some coffee? etc. Maybe even have a tent or covering with some outside seating on their lot somewhere? That is a bit of going beyond..but I think your customers (especially the ones with small kids and the elderly) who can't get a ride would really appreciate. That would have totally make my review a 5 stars for sure..even if I didn't need it myself. Just show that the owner cares about his customers during these Covid times and that there's no waiting room available.

Brought a Company car in that hadn't been serviced in some time. While reaching Bellingham area I…read morebecame tired of the service messages on dash. This business was open and available for a quick oil switch. While they couldn't reach the filters for inspection or possible replacement, the basic service was fast and efficient. Everything is done while waiting in car so don't expect access to waiting room at this time. If ever in area on another emergency, I'd pull up here again.

Lots of "sirs" and "thank yous", but underneath it the vibe was disrespectful to the point of being…read morecontemptuous.

I booked an appointment with Discount Tire less than a week ago with specific tires I was looking…read morefor my Honda Accord. The tires were delivered in no time, and they installed those tires - like an Indy 500 Pitcrew. In particular, huge shot out to Lukas and Nick who communicated with me exactly what to expect, and just went above and beyond what is expected. They made sure I knew where the coffee was, and how long it would take to get my new tires installed. Additionally, Discount Tire is offering a $100 online rebate for a new set of tires - if you're in need. The staff are very chill, and welcoming. Several people arrived in the store who had flats/new flats and I noticed the staff were quick to help them. You can't go wrong here!

Went in yesterday for a follow up for them to fix T.P.M.S. from a mistake they made months ago…read more Upon getting my vehicle home, I noticed that the two new tpms in the front are silver, ON BLACK CUSTOM WHEELS. It looks terrible, & was never discussed, & the preference is always what looks best.....obviously to match the wheels. If they don't fix this AGAIN, it will unfortunately for them be the end of our business there. We will be taking our three vehicles somewhere different for better service.

$195 for an oil change??? Because I "have a foreign and require special synthetic oil"-- jiffy lube…read moreis under $150. Hope they enjoyed the almost $200 they won't get my business again. Modern day robbery

My son recently had a vehicle in for repairs and we pu the car with significant damage to the…read moredrivers side of the car and was extremely disappointed in how they handled It. Basically said they weren't responsible. Estimate on the damage was over 3000$.

Awesome. They even quoted me a higher price and decided they I didn't need some of the work done,…read moreso they didn't charge me for it! Definitely an honest price for good work.

Shane is incredibly knowledgeable and thorough and I can tell he truly cares about taking care of…read morehis customers. Service reps were also very helpful and efficient.