We came in with a smoking car and they helped immediately! They worked hard to get us the part quickly and we were out in under an hour! Would highly recommend. read more

Took my car in because I had a nail in my tire and they got it fixed super quickly and did a great job!

Needed a tire patch, and the store manager was incredibly professional and efficient about it. would come back a thousand times.

I absolutely do not like this place. me and my husband have taken our cars here multiple times and every time they say it's "fixed" and a week later we are having worse problems than before. we just bought a new car and took it to Firestone last week so just do an oil change and a vehicle inspection, we left with a a Light on the screen for the tire sensor. They said to bring the vehicle back in and then tried to charge us another $120 because they said the sensor was disconnected which is "not there fault". Keep in mind they said our car was in perfect condition. Every single time I go there I have more and more problems with my vehicle and I will never be going there again! read more

I had a lug nut I could not get off my wheel so I stopped by. Even though they were very busy someone took the time to look at my issue. Guy had the lug nut off in less than a minute and did not charge me. read more

I took my car to the College Mall location a month ago for the tire pressure light staying on under my car warranty. They got me in right away; diagnosed it quickly as 2 failed sensors; and made the repair all within about an hour while I waited. It's hard to complain about this type of service and I certainly would recommend them and will be using them in future. read more

Yesterday (9/15/21), my daughter had to get a flat tire replaced on her 2010 Accord. She's an IU student. These guys charged her $176.66 to replace one tire with a store brand Firehawk tire (50K mile warranty). Tire size 225/50R17. I thought the price was high so today I shopped around to confirm my suspicion. All of the following are local, out-the-door prices: Belle Tire $107.39, Tire Barn $122.33, Tieman Tire $123.30. Why is Firestone more than $50 higher? Thumbs down on Firestone in Bloomington, IN. read more

Firestone Complete Auto Care - Tires Near Me - Bloomington, Indiana

Made an appointment and dropped my car off at 9am. Called them at 4pm the same day to see when it would be ready and they told me that "nothing has been done" and "they wouldn't have time to get to it". COMPLETE waste of my time and day. Would NOT recommend, even if you have an appointment. read more

Do not take your car to these guys. I took my car there to get vehicle inspection. They kept the car all day and never called. When I went there at the end of the day, he said that maybe I need new struts, which I had already mentioned that as a possibility. I called the next day and asked for a copy of my inspection report. He said he would send it but all I got was a copy of my invoice. I called again the next day and he said he could not provide it to me but would take a picture and text it to me. I never got it, so I went there again and the report was blank. I said how do I know that you even did the work. He got mad at me and said here is your money back and keep the penny. I am reporting him to the corporate office. read more

Made an appointment online for 7:00 am and checked my car in at that time. Micheal at the desk was very helpful and professional. We had two new tires, an alignment an oil change, and a full inspection for around $400. Everything was good but i thought the "recommendations" for the inspection were a bit ridiculous. The total recommended would cost around $3,500. The thing that struck me as funny was that we replaced wipers just 2 months ago and even something small like that was recommended to be changed. I get that they have to make money but it was just sort of a funny thing to see. Right now 5 stars for service but 3 for integrity. P.S. the back page contains the info of the inspection. They are either check green-ok, yellow-recommenced, Red-required. We saw lots of scribbled our greens turned yellow. We had one required, the oil change. read more

I had a reservation at 9:00 for a tire repair. The manager told me they would start in 15 minutes and it would be about an hour. I returned an hour later and they hadn't even started. I asked for an update and the manager told me there were still 3 tire repairs in front of mine. He completely lied to me about the time it would take. And why bother taking a reservation???? In addition, despite signs on the door about requiring a mask, he was not wearing a mask and one of the customers in the waiting room was also not wearing one. I felt very unsafe. I walked out and will never return. The Meineke Car Care place just down the road fixed my tire in 20 minutes and was VERY professional. read more

Double check your firestone credit card might only work at a few locations. I was told mine only works at 4 locations out of 1700 .

I made an appointment for the morning to have my brakes checked. It shouldn't have taken more than 30 minutes or so for them to do the check. Five and a half hours later, they still had not looked at my car. I finally picked it up without any service provided, since I don't have days that I can go without my car when all I wanted was a simple check to see if I needed my brakes replaced. Even if you have an appointment, do NOT expect to get anything accomplished. I don't know why they even bother giving appointment times, since they don't keep those appointments. Go elsewhere! read more

Absolutely awful. I had an appointment at 9 for an oil change (a 10-15 minute job anywhere else). I was planning on it being 20 minutes maximin so I could start my 4 hour drive home. I get there, the front desk worker isn't there, the first red flag. Then as he gets there, he clearly hates his life. After he finally gets all of my information he instructs me to wait in the waiting area, so I asked how long he thought it would be and he said two and half hours FOR A FUCKING OIL CHANGE??? Then I said give me my fucking keys back, they only had one guy working are you kidding! After I waited 5 days for the appointment they couldn't even honor the time it was suppose to be at. Save your time and money! Go somewhere else! read more

I had an issue and Mike at front desk managed the issue perfectly and quickly. Very professional I will be going back for service when needed. Thank you Mike. read more

I walked in there one day with a coupon, the guy said it didn't apply. When I asked what my cost would be, he refused to give an estimate. I ended up walking out, and haven't been back! read more

Dropped off the otherwise perfect car for a new wiper motor, it came back with an accelerator pedal that mysteriously had come loose. Got that fixed, and then mysteriously, the driver's side mirror fell out and broke. The first of these may have been a coincidence, but not both. Someone took an instant disliking to an out of state customer, I suppose. Can't say it's the whole store, but obviously someone in there was messing with us. Won't return. read more

I had an experience here recently that was extremely poor in just about every way. I took my car in because it had a nail in the tire and was slowly leaking air. I asked if they had time to do a patch as they were about an hour from closing. The guy at the counter said yes and they took in my car. I was in a rush and they were closing soon, so I offered to pay ahead of time and he said yes. Side note: he was also being uncomfortably flirty for most interactions, even when I was clearly not interested and was trying to mind my business on my phone. While ringing up the patch, he said he gave me a discount so it was only $20 -- which was nice but still uncomfy because I know where it was coming from. After sitting for about 5-10 minutes the other worker came back in and told me that the nail was too close to the edge of the tire and they would have to replace it entirely. They offered to put on my spare tire until I could afford to buy a new one and I agreed. I waited about another 15 minutes and the same guy came back in and told me that they took the bad tire off, but could not put my new tire on because the lug nuts were "dirty" (so how did they take them off in the first place?????). They told me that they did not have the correct tools to clean them and put them back on with the new tire because another worker was selfish and locked the tools in his toolbox before going home, and they would not be able to put my tire back on until the next day. They also offered the option of putting the tire back on with lug nuts purchased from firestone, but they are specifically made that I could only have them taken off again by firestone which I did not want to do because it was limiting and I was already tired of their poor service and stupidity. So, realistically my only option was to just leave my car overnight, which left me stranded with no ride because I am an IU student and none of my friends have cars at school. My parents live an hour and a half away so that wasn't an option either. The flirty worker apologized and told me if I would wait another hour until he could leave work, he could take me home himself. This made me even more uncomfortable so I decided to bite the cost of an Uber and leave as soon as possible. Since it was a busy time, the Uber back to campus was $10 and the ride back the next day was another $9. While the problem was fixed the next day (after my dad had called and sorted the issue out), I was still out the $19 in Uber because of their workers stupid mistakes. I wasn't the only one who had issues, two other people had came in while I was waiting and complained about car issues that firestone employees had caused. I will not be using their services again and I recommend that everyone avoids having similars issues by just going somewhere else. Not worth it. read more

Don't make the mistake of having your own dead-match OEM part for them to install....they can't upcharge for that and will simply turn away your business. Lesson learned the hard way. I should have checked here first. read more

DRIVE AWAY: added $55 service to bill without my permission (they eventually removed it), sent me on my way with unbalanced tires, drove back and they said 1 tires was "out of round and they now had no replacement (whereas when I called they said they have 5 in stock). I went to store near home in Chicago. This store said ALL FOUR tires were wickedly out of balance. Chicago called this store to speak to manager and called regional office to report the incredibly shoddy service. Looking back, this place is an efficient scam store for college student. I should have known.... read more

Changed two tires rotated in an hour for $200. Awesome customer service and great turnaround!

Awful service- made an appointment to patch a small hole in my tire. I dropped off my car and waited for a call (they said a couple hours). 30 min before closing I called them and they said it was ready. I picked it up only to have the tire pressure light go off again. I had to drop it off the next day. They weren't able to get to it for a couple days, leaving me carless. By the end of the week, they said they couldn't fix it and I'd need all new tires. In addition to the lack of car for the majority of the week, they were rude on the phone, gave little to no updates, and seemed clueless about my car. I took it to a dealership where they fixed it in 20 minutes. read more

Go anywhere else. Only the manager wore a mask, staff are extremely unfriendly and not interested in any kind of safety measures in the middle of a pandemic. Quoted me $2000 on a repair for my car and got downright surly when I wouldn't agre to it. Got a second opinion and all repairs were $900, done extremely well by a local mechanic who was friendly, and wiped down the inside of the car with sanitizer before handing it back to me. Also, if you're a woman, trust me, avoid this place. Their attitude changed completely when I brought my husband along to query the suggested repairs. read more

Horrible experience. My son took our older Jeep to this location when the vehicle was stalling and smoking. They replaced the battery and said it was fixed. They couldn't tell me what they did to troubleshoot other than making sure the battery was receiving a good charge from the alternator, my tire tread level (?) and that my fluids had been checked. Of course, the Jeep stalled again within a couple miles of this scam-chanic. Do not waste your time or money here. read more

I used to love the workmanship of Firestone before I moved here from PA (I have a gold membership). This very Firestone, on the other hand, is slow and unprofessional. For example, they say it'll be done in 2 hours to get oil changed (we made a reservation btw), and after 2 hours, they haven't even started, trying to come up with an excuse to cover their unreliability. We also did an engine inspection with this Firestone, promised to call us as soon as they finish inspection (they told us it'll be done in 4 hours), only to know they just finished the inspection after 3 days of wait. I strongly suggest avoiding this place unless you are an extremely forgiving person despite receiving low quality, untrustworthy, and dysfunctional workmanship. read more

I have brought my car in 4 times now for my brakes and they still have failed to fix the problem. I would not recommend

I took my car in to inspect and repair my brakes. I insisted that it was the front driver's side caliper, and that I'd had problems with it before. Despite my complaint that "the front driver's side caliper has been and is still sticking," I was assured there was no problem in the front, that the back caliper was bad, and could use a new control arm. I paid $660 for the back axel to have 1) new calipers 2) new pads 3) re-surfaced rotors 4) brakes bled. I did not (yet) replace the control arm. While this did improve my ride, it hardly fixed it. The following week at a 2nd shop, I was shown my front drivers side caliper was leaking and locked up (shock- this is what I originally complained about!), that the tie rods on both front wheels plus control arms and rotors were bad. After replacing all these (for half the cost of Firestone) it was smooth riding. I understand that auto repair is elusive and you might not catch every problem, but I specifically emphasized that the front driver's side was shaking and smelled hot after driving. I feel that a combination of inexperience, ignoring customer input, and a drive for commission sales led to an expensive partial repair that would have cost me $2,000+ had I continued bringing my car in to Firestone to correct. I don't recommend bringing a car to Firestone for repair beyond an "oil change/new tires." Find a local mechanic with less overhead and more common sense for anything above new tires or an oil change! read more

New management is ready to help every customer who walks thru the door! We are here to serve you give us a chance to earn your business and make you a customer for life! read more

As a now former employee of this store, I feel I need to give a review of this garage. This garage is filled with drug use, incompetence, price gouging, unethical business practices, and improper repairs and maintenance procedures. To start they had an employee for over a year whom had several wheel offs (wheel comes off while you are driving), loose wheels, brakes improperly installed, plus other misdiagnosis of vehicles, parts broken in repair process that weren't properly replaced but made to appear replaced, numerous oil outs one of which caused an engine to need to be replaced which they keep that engine on display on the showroom floor. The employee responsible for this was almost always high on the job even when reported to store manager Mike Gonsers attention by other employees as well as service manager DJ Branam. Reports made about the drug use to are manager Cliff Freeman and Human Resources and nothing was done about employees drug abuse and was swept under the rug by management all because employee turned high number of hours for the store even if half came back due to improper repair that some could have been life threatening. Management did not properly dispense work to appropriate technicians give A/B level diagnosis to C level technicians whom were not competent to do such diagnosis or repairs. Store has numerous OSHA violations more incompetence as management signs off on these items monthly. Price gouging they have a very high mark up on all their auto parts which they get at discount prices from local auto parts stores, and they will tell customers they are getting them from their part distributors, when fact is it's autozone or advance so check the price of your parts and compare them to the auto parts website prices and you will see the price difference. Also the hourly labor rate is right there with dealer hourly rates so why not take it to the people at the dealer who has technicians whom specialize in your brand of vehicle. Also I made 19.04 an hour as a Master technician and they charged I believe 116 an hour so look at that mark up in price who is making the killing there? Unethical business practices service manager DJ tells all techs that there needs to be recommendations for repairs or services to all vehicles that come in there that no car doesn't need something done. He recommends filters before they are looked at just basing it off mileage and not knowing if they have been done already. As far as improper repairs and maintenance being done, if you have brought your vehicle in for say a coolant flush the machine doesn't work so they just drain the radiator, if you come in for a transmission flush that likely didn't happen either as that machine doesn't work either. People that have bought lifetime alignments when they bring them back for a recheck most the time the heads are bumped on the machine to make the alignment look fine when no tools ever touched the vehicle. I have been fixing automobiles for 15+ years and have never worked for a more corrupt business. I worked for this place for 3 years and they try and save the drug addict who put in notice and offer him more money to stay but when I gave notice no offer was made. Said employee that was trying to be kept was eventually terminated due to company theft and because the new lead tech said he would not work with him. My advice is to take your car to the dealer where they specialize in your vehicle, have the proper tools and equipment to fix it right the first time. I would like to add that after working there for over 3 years I left on my own terms and was not fired, I have too much integrity with my work. read more

I did my car service at firestone 3 weeks ago because my car's coolant was low and needed a service. I double checked with them that i need coolant and service and they said ok. 3 days ago, my car's temperature went too high and forced me to pull over; so I towed my car back to firestone to fix. First time firestone gave me the estimate is about $730, then in next two days, they call me three times for more parts to fix! and the price went up to $2300! If I knew it will be that much expensive, then i would not fix it in the first place! So yesterday my friends and I went to firestone to find out what is going on with my car and they told us the coolant run off. we figure it out my car get over heated is because 3 weeks ago they did not put coolant inside as I asked! And also, they turned my alarm off without fixing it and notifying me! So the whole story happened because firestone doesn't know how to do their job! One of the stuff literally said to us: " you can't go back to that night and you don't know what happened that night." So we asked why did you turn the alarm off, and he answered: " our guys probably did that for free for you guys." Today when we confront the situation with them, they started to act they didn't know anything and we didn't ask to put coolant in. So I asked him again, why didn't you tell me last time when you did service? He said you didn't ask me the coolant so we did not do that part. Then I asked so why did you turn off my alarm then? He answered: " we didn't do that." I told him you told us yesterday your guys did that. He denial that and said: " I never said that. Our guys probably don't even know how to turn that thing off." I really do not understand what kind of body shop do this kind of CRIME!!! They turned my alarm off so I did not know my coolant is low without noticing me, and after everything happened, they denial it and said :" you don't have any proof." How dangerous is that?? what if I was on highway and I probably be killed! I can't understand what kind of body shop can't even back up on their story? like their mechanic don't even know how to turn off the alarm? and still can be mechanic?? read more

I have had the same car, a Honda 05 Civic repaired twice for two different reasons at Firestone. The first was a belt replacement that was squeeky. Simple enough right? I guess not. They replaced the belt at retail value of course, I was here for convenience not price. And within a week the NEW belt was squeeky again but I was no longer in town so I had to have someone else look at it. Turns out the belt wasn't on tightly at all and the person who replaced it was just negligent to paraphrase the person who tightened it for me. That was like $50 down the drain for no reason. Well I gave them the benefit of the doubt, but I should have just never gone back. Second story, a year later. I am at the same firestone, my blower motor for my cabin fan is not working. I go to them again for convenience. They charge me $100 for diagnostics, they come back and tell me the blower motor is bad, thanks genius, and quote me $400 for the repair. So I say no thank you because I know that is way overpriced and I go find someone else. I get the blower motor replaced and the problem comes back in a couple days (sounding similar?). I had the bad luck that when I got the motor replaced for whatever reason it was running again so the mechanics who replaced it had no way of knowing if it was fixed or not. Well turns out the thing that was bad was the transistor. Firestone had diagnosed BOTH the transistor and blower motor as bad (sounds absurd because when the transistor fails the blower motor CANNOT get hurt, this is literally the job of the transistor) and this is why I got quoted an absurd price. Why they didn't say that in the first place is beyond me, but I am still almost 100% certain only the transistor was bad because if you look up this specific problem online for this make and model, almost every forum result you can find will tell you that its the transistor AND the mechanic who fixed it told me this specific transistor is used in many cars and always has problems. I should have just bought a ohmmeter and checked it myself. Lesson learned. GO WITH MOM AND POP SHOPS EVERY TIME read more

Assholes!! Went in for tire repair. When the front desk guy asked the back maintenance guy if there was time the maintenance guy responded with a sarcastic mean remark back. Then when I said I asked for help regarding my tire coming off the guy just treated me like shit. Have never felt so disrespected and annoyed after leaving a place and I'm from California so that's saying a lot read more

This place will take you for a ride, but your car will remain broken down. I began my saga with them at the end of October 2018, and all I got was a high price tag. Admittedly, I do not have anything resembling car savvy, so it makes me an easy prey to hucksters, and con businessmen(which these folks undoubtedly are). The suspension was the problem, but they did their best not to illuminate any of the problems beyond the cursory, so as to keep me in the dark, and avoid having to actually help, and offer service. Tie-rods, ball joints, and all come at a high premium, and I understand that; however, a day or two after they looked at it I had to get the brakes fixed, which they did not notice. The only glimmer of honesty was their owning up to breaking something during their servicing of the car. Avoid this place like the plague that it is! read more

I told them I needed the car on the second day. And I got the phone call that afternoon said my car was ready to pick up. When I got there, nothing was changed with my car. The tire which needed to be fixed was still in the trunk. And I was charged first. I wasted my whole day with doing nothing and I had no clue what to do to get back home. read more

I've purchased a new tire from here about three weeks ago and an employee did not properly reinstall my hubcap after replacing my tire. It came off on my way home and they said they would replace it. I've waited a few days for an update on replacing my hubcap and they never called. I often call back and they have a variety of excuses of why they didn't get back with me. Absolutely horrible customer service and relatively expensive repairs, just like the Firestone in Indy. DO NOT get your car serviced here. read more

I went to them for muffler work. I dealt with a couple of different people at the front desk. One was obviously trying to get everything he could from me. The other was pretty much the opposite. Fortunately, I wound up dealing mostly with the latter. We worked out a plan for my brake job that I could afford and that dealt with what I actually needed at the time. Later found that they charged me to replace a brake caliper and apparently didn't replace it -- the problem was still there and I had to go to another Firestone to get it fixed. read more

I went in for just an oil change for my V8 Porsche. At some point I looked back in the service bay and the car was gone.The mechanic actually took off in it and had been gone for about 20 minutes or so, apparently racing it around town. When he got back they reprimanded him and gave me a free oil change. I'm not kidding. read more

I made a big mistake by getting work done here, and will never go back. I brought my car in to get new tires. I knew that I needed at least two, but ended up getting all four replaced. I also got new rear brakes because it was suggested to me and my car is on the older side, so I don't like to mess around with crucial parts. The tires and brakes are just fine (as far as I can tell), but at the end of the appointment, the mechanic informed me that they weren't able to do an alignment because my front right wheel bearing was bad. I told them that I had it replaced about 5 months ago, so I had a hard time believing that it was already bad. They insisted, and told me if I wanted to fix it, it would be about a $300 job. I declined and said I would take it back to the shop that originally did that job 5 months ago, and then come back to them. I took it back to my independent mechanic who did the job, who I trust, and he said no, the wheel bearing is totally fine. I decided to get one more opinion and scheduled an alignment appointment at another shop. They did the alignment with no issues and didn't even know about the "bad wheel bearing." I asked after if they saw any problems with it, and they said no, not at all. I will never go back to this Firestone. They tried to scam me. They made me think it was not safe to drive my car, and this caused me a lot of stress and anxiety thinking that something could go wrong at any moment. Now I realize that it is possible that I didn't need new rear brakes and got the job done anyway, at their suggestion. I am glad that I was smart enough to get another opinion before having other work done and wasting a lot of money. Now I have a credit card with them from the tires and brake work and am disgusted that I am still paying them. They are not trustworthy at all. Even though the desk employees are nice, don't let them fool you. read more

Made an appointment for a tire alignment. I arrive exactly at 6pm. The guy at the front desk said, "Why are you having an alignment?" I said (confused because the answer is obvious), "Because it is out of alignment." Are women supposed to be too stupid to notice when a car is out of alignment? Then he printed paperwork and went over both alignment options with me (one-time or lifetime). I chose one-time. He then told me that the guy who normally does alignments wasn't in today. He didn't show up. OK, so why didn't they contact me BEFORE I wasted my time driving there to reschedule my appointment??? Or at least before he went through the whole spiel? They said they would try to have someone who was trained but not certified do it but it was "iffy." They warned me that it might not happen today. I waited to see what was going to happen. After two minutes the guy from the front desk walked over to me and told me they couldn't do it. Apparently the guy who sort of knew how to do it was working on something they "messed up from another customer." The front desk guy then asked me if I wanted to come back tomorrow. I said, "I'll take it somewhere else." He said, "Yes, Ma'am." Eyeroll. They could have called to cancel the appointment. WHY did I have to drive there? Is their phone broken? Email broken, too? I don't get it. The vibe: general incompetence with a hint of misogyny. I am glad they couldn't do it. They probably would've fucked up my car. My god. I will never bring my car back here. Never. EVER. Edit: the last time I lived in Bloomington (2016) there was some awesome guy (Chan? Charles? Something). Where tf is he? read more

I was just in for a flat tire repair... The guys were friendly, professional and most of all helpful. I, like the other reviewer, didn't feel taken advantage of. The price of the repair was very reasonable! I will be back in the Fall for a full set of tires! Good to know a lady can go into a repair shop alone and NOT be taken advantage of. Thanks a million! read more