I called to get a price on taking tires off of an existing wheel on my car and putting them on a different set of wheels is have and mounting/balancing them. Ron just told me "it's not something Id be able to help with". No explanation.. and when I said "oh okay" cause I was confused he just said yep sorry and hung up. Great (not) customer service.. if you can't help, fine. At least explain why and maybe try to point me in the right direction. Maybe other workers are more helpful? read more

O Danny boy- you need to learn customer service! I wonder what Corporate would say about your rude, lack of concern to help stranded travelers who picked up a nail during their 4 hour journey. Mavis is only 8 minutes away and they did the right thing - even though they also were busy! I suggest bypassing this place and going straight to Mavis in Metuchen! read more

By far the worst firestone in the region, Customer service is terrible and the people in the front are incompetent and have no manners. Service recommend will not be performed and left with old parts. This place is not where you should take ur vehicle read more

Made an appointment for 1:30 for an oil change , when I arrived at 1:10, I was greeted with an attitude immediately. The person who greeted couldn't have cared less or be bothered. He told me he was busy and had 2 cars ahead of me, I asked how long that would be and he just looked at Me and shrugged and said 1 1/2 hours . I asked him why do you make an appointment and then make me wait 11/2 hours and I said forget about it and started walking out , I turned around and asked him why do you make me make an appointment then wait 11/2 hours , he said you go to a Dr. and wait , "I'm a Car Doctor " so you wait. I said your an F. Ing mechanic not a Dr. and he said Get The Fuck out of here so I left. read more

Went in for a bad ABS sensor came out with loud noise on the transmission area and they suggested to bring it to a transmission shop in Metuchen ! . Be careful people of their scam. read more

Conveniently located next to Menlo Park mall. Sometimes, if the service takes 2-3 hours , we leave it here , go to the mall and come back :). Nice service and the team here takes care of customers well. Have been using them for the past 7-8 years . Well done team .. read more

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Neil at Firestone auto care had serious bad attitude problems n he was very rude n worst horrible n Neil didn't had good customer service. This Neil wasn't talking to me in good manner. I went next door at good year tire shop n they were very good n nice n helpful. Never ever going back to this Firestone location again. Worst staff name Neil. Even he didn't gave me good price for tire and even he said we don't have cooper & hankook tires in stock. I went to very next door at good year n they gave me excellent tire prices. read more

Horrible dont get a flat and stop here anywhere near closing time in pouring rain. I was told nothing we can do we are closing. Pretty much better luck next time try bc tire a few miles away. Ah... i got a flat. If this is any indication of the level of customer service. They will never get my business and I'd advise others to stay away. As i write this I'm in their parking lot waiting for roadside assistance. read more

Firestone Complete Auto Care - My flat tire in their parking lot they refused to fix too close to closing - Auto Repair Near Me - Edison, New Jersey

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Went in to get my tire looked at, was losing air regularly. Mind you I purchase national road hazard insurance. Was told impossible to look at the tire because only the manager was working. I am so thrilled that I purchase road hazard. I'll will never purchase anything from Firestone again. I still to go to another dealer to look at my tire. What a rip. read more

My tire lock was never returned to me after my tire rotation was done.. I did not know there was such a thing. Due to this I lost 2 days of work. Tow truck towed me back home- Sunday. Then tow truck had to tow me to dealer. So careless of the staff. read more

I just walked in and was able to get fast service to loosen the bolts on my license plates. They were so helpful and did not hesitate on providing assistance for an unconventional service. I will definitely come back to Firestone for my future car service needs! read more

Fast, solid service. I called ahead with a rapidly deflating front tire. They got us in right away and fixed it quickly for a very fair price. read more

Needed a brake and CV inspection done. They brought the car in within 20 min and determined axle was fine but needed 4 new rotors and pads yesterday. Front desk person was professional and got me a solid deal, which included a brake fluid flush, ABS reset. read more

Go to Jiffy Lube because that's literally what they told us. If your plan is to waste your time and money go here everytime. We were given a time to come in for an oil change and rotation, 12pm. We arrived on time and leave the car. When we come back at 145 the car is still not serviced or being serviced. We're told at 2pm the car is next. Why did we get told to come at noon then? At 230, my girlfriend calls out the desk worker and she was told "It's not my fault people work slow." Really?? You don't have an impact on scheduling and time managing your employees? Looking forward to the day people like this are replaced by automation. read more

My car was very old and ran down so I went to Firestone and after they fixed it my car sounded like a dying cat. The next day it bursted into flames and burnt my house down. Thanks Firestone! read more

SCUMBAG LIARS ! Jose there master mechanic got caught straight up lying about work he was supposed to do. 100 percent complete disgrace. Contacted corporate waiting to hear from area manger. After he was caught the assistant manager starts telling me how all his technicians are terrible and they always screw him over. SUPER PROFESSIONAL.. then the next day the manger calls and say "yes Jose lied I wrote him up" we had lots of problems yesterday.... Also SUPER PROFESSIONAL.. place is a Joke. Let's see how the area manger handles it.. a mechanic who blatantly lies about work and is caught by management should be fired!! read more

Not happy. Had a tire with a screw keeping the air in but not very well. I don't patch tires, I replace them because tires, brakes and steering are too important to screw around with (no pun intended). Inspected the other tires and they were due so I bought all four and an alignment. They tried to sell me this and that and something else but I turned them down. Also told them not to open the hood for their free inspection of fluids, etc. Cost me about $600 for everything. Picked the car up and took it out onto Route 1 which was recently repaved so it's smooth. At 55-60, the front end is shaking. Took it back the next day. The guy didn't know the difference between acceleration and speed. Explained it to him. They checked the car. They said the wheels were "not balanced correctly". Isn't balancing new tires pretty much standard operating procedure? Lazy or incompetent? Picked the car up and it still shakes but not as much. Two days later, I get the tire underinflation light on my dash. Back to Firestone. Maybe the third time's the charm. Called later to see if it was finished, it was. They didn't offer an explanation. I asked. First they said they revalved all the tires. Then they said the tires were underinflated but that doesn't make sense; the light would have come on when I first picked it up. Time to take my car to someone who knows what the hell they're doing. Oh, and why is it that the good reviews for this place are from Brooklyn, Manhattan and other distant locations? Hmm ... Update: they responded to this review with an offer to make nice. Too late, guys. You had three chances. I have no confidence in your location now. You really should pay more attention to getting it right in the age of social media. We talk to each other, ya know. Update 2: They called me. Out of curiosity, I answered. They said they were aware of my review and that many of my coworkers bring their cars to them. So? Is that supposed to mean I should be happy with their service because other people are? Not. Then they said I "should have" brought my car back again. I asked if he would risk the lives of himself, his family and others on the road by bringing a vehicle back a fourth time. He changed the subject again. I told him that the only reason I answered his call was to hear about a possible refund in consideration of my time and trouble. "Why would we do that?" Click. read more

Let me start by saying that if there was a "6 Stars" rating, I would have chosen that. My story is that I was on a weekend trip to NJ in my Volvo XC90. When I arrived there on a Saturday, I had noticed a big gash in one of my tires and a smaller one in two of the other tires. My friend who I was visiting with had used the Firestone Complete Auto Care center in Edison, NJ (70 Parsonage Road) many times and very highly recommended them. He also indicated that the store owner, Pat Coyle was as honest as they come - something not always seen in this business were customers are routinely "oversold" - and he is also very easy to do business with. We came to see Pat and his team, who are also terrific the next day, a Sunday. As it turns out, the tires required for my Volvo are not your standard tire. Pat did not have any in stock but he called around looking for them and could not find them and I had to get home the next day! Pat went above and beyond on a Sunday and through his network of distributors was able to find 4 tires (I preferred the brand I had but told Pat that as long as the tires he finds are comparable to what I have on the car, I will be happy. So the plan was for me to get there at 10 on Monday for his team to prep the car and the tires should be in by 10:30. I couldn't be happier. About an hour or so later, still on Sunday, Pat calls to say he found the exact tires I had on my car and for less money. He didn't have to do all this work on a Sunday and he certainly didn't need to let me know that he found cheaper tires but he did. The plan worked exactly as Pat said it would and I was out of there by noon. Pat and his team are everything and more that my friend said they were and I would recommend them without hesitation. read more

Today I call them and I explain them I have problem with my passenger side tire and he said come without delay or scheduled appointment and I went there and quickly they fix new tire ,rotation and alignment .they guy there name is DAVID he is best person in this store every one is nice but David is super professional he explain me everything very friendly and they finish very quickly . Very highly recommended to everyone Thank you very much read more

Firestone Complete Auto Care - Auto Repair Near Me - Edison, New Jersey

Went there twice. Both times they informed me that I need at least $1,000 repairs on my car. Found it odd each time and got a second opinion. Upon getting my second opinions both issued were under $450 worth of repairs. The employees at firestone are dishonest and looking to rip you off. I would not recommend this company for any reason other than their tires. You are much better off going to a mom and pop shop/local mechanic. read more

My son's car was brought to here to get an oil change, wheel alignment and tire rotation. The appointment was for 11am and the car was not complete till 5pm. Secondly, the manager had said my son's rack and pinion seal was leaking when the car was just inspected top to bottom with pictures from another mechanic for another issue he was having as there were no leaks at all just 4 days ago. This is the second time at this Firestone center that they make up bogus claims of work to be done. Another time we brought the car for an oil change they said that over $800 of work needed to be done to the car. Upon bringing it to our mechanic none of the work needed to be done. The manager Ron was condescending in thinking that a women did not know the process of inspecting or getting to the rack & pinion. They are a bunch of scam artists at Firestone Edison. Liars and are horrible. We will never go back there again. We are reporting them to the BBB and writing a letter to their headquarters. read more

The service Ron and the rest of his team provided me with was nothing but exceptional! I thought I just needed a new tire but ended up having a cracked rim. They were honest and recommended to check junk yards for the rim. They even called a few locations for me! Can't thank them enough for all of their help! Have been coming to this location for a few years now and will continue to do so. read more

Have been using Firestone across from the Menlo Park Mall on Parsonage Rd for years and have always been extremely pleased with their work. I trust them to check it out and tell me exactly what it needs, without "embellishing" the items needing to be done. Pat goes above & beyond to guarantee the work performed. The employees are always professional & polite. You have an issue with your care, give them a call ASAP and then relax, they got it covered for you!! read more

I wish there was a zero star option just so I could give it to this Firestone. They try to sell you everything that you don't need just so they can inflate the bill. Which plenty of others have experienced, it's even exhibited in other Yelp reviews of Firestone. It didn't just occur once. I paid for a lifetime wheel alignement service. I went in with a fine car and all a four functioning tires for an alignement but Firestone didn't do my alignement, and said I needed four new tires installed plus shocks. My friend owns a shop so he installed the tires and shocks for me just as Firestone requested. My friend would have done my alignement but it's a small shop and not all shops have the machine to do it. I brought it back the following week and after waiting three hours, they told me I needed inner and outer tie rod ends due to the nuts seizing. The cost of parts and labor to fix that came out to a total of $893.48. All ASE certify technicians should know heating up metal makes it expand. So I just brought it to Sears Auto Center and they had no issues with the seized nuts like Firestone had stated. Sears didn't even mention it. They did the alignement without a problem and for only $89.99 instead of ten times that price which Firestone was asking. Plus Sears was quick and efficient. Save YOUR time, Spare YOUR wallets and go anywhere else but Firestone. read more

Firestone Complete Auto Care - Auto Repair Near Me - Edison, New Jersey

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here's the deal... I've been coming to his location for many years. The manager Pat is a great guy and a straight shooter. I've had many instances where he has gone above and beyond to make sure he gave me the best deal he could. I always go back to him when ever I can for my automotive maintenance service. read more

Unfortunately my opinion of this place has changed. I had gotten a brake job not too long ago at this location and it has been nothing but problems and a huge money pit. First one of the brakes' hardware was installed incorrectly which I immediately took back the next day to be fixed. Still my brakes continued to squeak when you hit them which didnt happen before this. I took it to another mechanic who then verified the use of cheap parts. I decided I already paid the money so will just deal with it. Only a few months have passed since but the car now shakes when braking and i took to another mechanic who is saying now the application of how the brakes were installed was done incorrectly/ on top of using bottom of the line parts, the pads are not properly aligned causing a ton of brake dust and wear. I am now forced to get all new brake pads and rotors. The people at this location are extremely nice but unfortunately due to this situation I wIll be limiting my visits. I had my brakes changed at this location previously and no issues. If they decided to use cheaper parts to make more money, such a shame read more

This shop is beyond ridiculous. I scheduled a simple oil change appointment over a week ahead of time. When I arrived, they told me I had to wait for at least FOUR HOURS! So what's the point of making an appointment then? If they can't even manage their schedule in a professional way, I won't trust them with maintaining my car. read more

My car started making a really strange noise as I was leaving Menlo Park Mall (sounded like it was attempting a dial-up internet connection - no joke!) Have never heard a car make a noise like that before. Despite the fact it was President's Day, we were in and out in less than an hour with a new vacuum hose (less than $40 for parts and labor). I've always had good experiences with Firestone and typically go to the one in Livingston. Just wanted to put in a review on the one in Edison because the service was friendly and fast and I would highly recommend! read more

Manager was nice and I like that they're open on Sundays. I was able to get an appointment for the next day for brake pads. I paid $400 for 2 rotors and 2 pads which I think is reasonable. I would definitely recommend. read more

I never leave dissatisfied, but make sure you don't have anything planned for your day because it's pretty hard to get in there. I went for an oil change & tire rotation, the guys told me it was take about 2 hours. (Which I don't mind because I go over to the mall next door to kill time) But when I returned after the 2 hours my car still hasn't been touched. For a process that takes 45 minutes to do, a three hour wait is a bit excessive. The staff are REALLY great & polite so it's hard to be mad at them. I just wish I didn't have to find alternative places to go so I don't have to wait such a long time. read more

Take my advice and stay way from this place. Totally rip-off, suggest service that is not needed to inflate bill. Drove in with a punctured tire, 2 hours later told me that they couldn't patch it and to top it off, they claimed that my tire was not holding air. This after I had driven for 3 days and lost a total of 8lbs of psi. Unprofessionally suggested that I change all 4 tires on a 2016, 20,000 miles infinity QX60. read more

I just had a very positive experience here with a flat tire. The young guy at the counter (did not catch his name) was very professional and knowledgeable. The technician took all the measures to ensure the car was properly handled and sanitized. They got me in and out as fast as possible, and I left with a reasonably priced new tire. read more

I've owned several cars. Dealers have serviced my cars over the years. If you want good, honest, quality service, for the right price,my choice is Firestone on Parsonage Rd. read more

This place clearly doesn't know to how to put tires on a vehicle securely. As my mom was driving her car after being serviced by this Firestone, it came off while she was driving. She could have been killed and also gotten others killed!!!! Train your people, Firestone. You could have had manslaughter on your hands for an incredibly poor mistake of not putting the tires on the vehicle properly and securely! read more

Avoid this whole up-selling chain if you can. If you are stuck they may be able to help but be warned they will try to hard sell you on everything. They are way overpriced too. read more

ALL THE REVIEWS DON'T LIE! Do not go here. They are a complete rip off and their employees are very hostile/unwilling to assist with questions. I got brakes/tires and when they called to review what needed to get done, they were unwilling to answer my questions about labor rates and high prices on supplies. I will be filing a complaint with their corporate office and better business bureau. read more

The manager Pat was very friendly, however this is the worst experience I've ever had with a Firestone. I went to get my tires changed and they didn't properly fill my tires with air. When I called to tell them, I was told their machines could not be wrong. Didn't apologize and just said to go back if I wanted them to put more air in it. How rude. read more

Avoid. They are expensive and they try to sell you stuff you don't need and their warranties are useless I brought two front tires. Within a few months and after about 10,000 miles they went bad. When I went back for the warranty, they first tried to get out of it by blaming it on some bearings problem with the front end. After I informed them I just came from the dealer and they found nothing except the tires, they changed their story to the tires went bad because I didn't rotate them, which at 10,000 was total BS. They then would only honor their warranty after they pro-rated the tires half price and re-charged me again for road side assistance, as well as I also had to buy back tires from them and pay for a wheel alignment I didn't need. Just to replace my tires using their warranty it would have cost me an additional $700 and $1000 total. And the guy behind the desk was obnoxious and rude. Avoid this place at all cost read more

I took my work car here to get routine service. No hassle, no nonsense, just good customer service. I'll most likely bring my car here again. read more

Went here for the first time yesterday--to get a new tire to replace one that had gone flat. Superb experience. Arrived on a busy Sunday--and I was on my way again within an hour. Courteous service. Reasonable price. Two thumbs up. I'd definitely return again. read more