Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

A local staple in the community with caring and qualified staff. I brought my car here to have the…read moreoil changed and inspection. They take great care of your vehicle, covering your seat as they move the car in and out of the shop. The staff is very knowledgeable and honest. That's the key. They aren't trying to sell or push something unneeded on you. They take the time to educate you on what's is needed. Above all, their prices are fair. Overall the experience is always a pleasant one. A side note, because they knowledgeable and honest, they are also busy. If you need something quick, show up early. I mean 7 am. They open at 7:30. You'll thank me. And park across the street in the public parking lot

While the cat is away the mice will play. I can only fit in oil changes Friday morning AFTER my…read morehusband leaves for work and I get carpool, dropping off the other kiddo at the babysitter, etc. completed. I'm normally at Fuquay tire by 0930 and everytime the regular "front office crew" is not there recently and there is a younger gentleman running the desk, I get told they can't get to me at all on Friday for the oil change. Well, that is ironic considering all the other times I am there with the same situations, they take the truck back and I'm home NLT 1 pm. I usually go local for the oil change and then support a local business or two, but this is the second time in 6 months the young gentleman told me he couldn't get to me. This time had a helper "girlfriend" behind the desk hanging out which I've never seen before either. This is just not like Fuquay tire and their normal level of service. I went somewhere else because it needed to be done but it has me questioning if every time I recommend this store if I'm now making a mistake.

James is incredible. Did an awesome job on new pads and rotors on our Infiniti. He's punctual and…read morestands behind his work 100%! So thankful we found him. He's coming next to do an oil and filter service.

All these reviews are from his friends. They're all guys!…read moreHe came out to the house, supposedly did a tune up and screwed up the spark plugs. 3 months later all the dashboard lights go on and stay on, immediately drove it to an actual mechanic and they redid all the spark plugs and couldn't believe we just had them done. So we are out the service cost twice because James will not partially refund for his royal screw up, states we were supposed to bring the car back to him first for warranty work. If I had known it was he who screwed up so badly I may have brought it back but do I want him working on the car again?? NO RESOLUTION, nasty attitude and out the money for the same repair twice. Stay away!

I've been going to Tom since I moved here in 2014. As the current owner, he is always willing to…read moretalk to you about your car, what can wait and what has to be done. I've been told by other shops how I need 10 things done, bring it into Tom and he explains everything and why some things were not needed. He's always looking to help me save my money so that its not wasted on the unnecessary and has been successful in figuring out problems the dealership couldn't figure out. When I've bought a new (used) car, he let me know what fails on it a lot and what to look out for (a couple years later the thing he said would go, did in fact go, and it was great I knew to keep watching it)! His daughter takes a bit of getting used to in the front office, but has improved over the last year, so for those that were turned off for that reason, its improved!

Found this location thru community Facebook. We were new to the area and needed service for our…read moreteens car. We were able to drop off her car and received a call promptly regarding the issue. The next day the car was ready. Quick COVID note- the indoor waiting area is closed, call the number at the door and someone will come out to assist. When I picked up the car, my teen was with me. I was offered a student discount which was unexpected and great! The interaction was great and I have found my new mechanic. Great customer service and transparent with car needs.

This shop was the first to respond to a request for assistance, they were able to give me a solid…read morequote. They identified problems with my car that I knew about but didn't share with them and fixed everything for a fair price. I would definitely use them again.

stopped by because all bays were empty to see if they could check on a slow leak in my tire. guys…read moresitting around. I was told I would need t leave it due to appointments coming in. I said I will just check down the street. I drive to Mavis one block away and they actually had guys working on cars and still pulled mine right in. That is the service you look for when in a hurry.

Awesome quick and fast service. Would def use services again. John was on time, efficient and knew…read moreeverything that needed to be done. Thanks!

I set up a brake repair for the rear brakes on my truck for the next week and John responded (copy…read morethat) , He didn't show up when he said he would but called and told me that got held up making another repair and apologized and came over later and replaced the brake parts

Several years ago, I gave a solid 5-star review to Getz Automotive for the work they did on my…read morevehicle (while in their old location). I stand by those (then) comments. Just recently, I brought my vehicle down to them at their new location and talk about a gorgeous (huge) facility. Resembling more of the large professional service facilities that you've seen in large new car dealerships, Getz Automotive was definitely aiming to make a statement. When you first walk in, there is the customer service desk where you are greeted, and to the left of that is a large, updated waiting area with a large flat screen TV on the wall. To the right of the waiting area are the maintenance bays - and when you look through the window, the first thing that strikes you is how clean everything looks - again, just like the professional service areas that you've seen at new car dealerships. Everyone is super friendly to be sure. Now, rather than go into what was accomplished during my latest visit, suffice it to say that on this visit, I ran into some issues that were addressed in a very timely manner by the store manager, Tim. It becomes immediately obvious that the folks at Getz are quite conscientious about customer satisfaction, and they'll do what it takes to make things right. There are several areas that I would like to highlight: 1. First are the techs/mechanics - as these are not your typical mechanics that you might run into at some of the numerous hole-in-the-wall private auto service establishments. The techs at Getz are of a high caliber, able to diagnose problem areas that can elude some of the competition. 2. When it's time to pick up your vehicle, if you don't have a ride to bring you in - not to worry, as Getz will call an Uber driver for you. Not many (none that I can recall) auto service centers do that (unless you've purchased a new vehicle and brought it into that car dealership service center - and even then, not all dealerships provide transportation). So you really can't go wrong by taking your vehicle (whether new or old) to Getz Automotive. Yes, you may pay a bit more, but then you'll know that you received the attention you are looking for, along with a level of mechanical competence that your vehicle deserves. That's all I have - very satisfying! Ben Herrmann Master Gunnery Sergeant US Marine Corps (Retired)

This is my first time visiting GETZ. This is about to be a real unbiased review!!! New to this…read morearea location so finding a good repair shop is always a challenge. I've got a Tahoe truck that I've had for 18yrs. I think I know it pretty well inside and out and its fairly easy to work on for a novice DIY guy like myself. For the first time I got a code I'd never seen P1810 for a transmission pressure plate switch. I did some research, after driving my vehicle, trying to clear the code on my own and it returned, I knew this was an electrical issue and was certain it was the TFP switch. Knowing that this required some transmission work, I checked around to my go to shop at Firestone and another shop.... They didn't offer repair work on transmissions. So I gave a call to GETZ because I'd seen their shop while on a lunch run and they had high reviews. I called them and talked to Jimmy, very nice guy, extremely friendly and knowledgeable. I explained to him what was going on and that I needed the TFP switch replaced. He got me set up with an appointment. I dropped my truck off and Jimmy kept me up to date with all the service test being conducted. Eventually after the tech did an outstanding inspection and diagnostic of the initial condition of my vehicle, I was impressed. After multiple test on the transmission, the tech finally duplicated the issue and found that the TFP switch needed to be replaced. They ordered the part, got it fixed and after a day of driving I noticed a much more firm shift, obviously the repair worked. The pictures of the old part shows that it was completely trash and I'm lucky it never failed while driving. Getz did a fantastic job, I left a few pictures that they sent me. They use a very modern system of customer notification that includes video uploads and pictures, such as a loose battery cable that I actually intentionally leave it loose for my own usage. Id only seen this level of service and video/picture similar at the Lexus dealership and even Lexus was not this good. I would whole heartedly recommend Getz and will probably use them again. The early bird drop off and after hours pick up was also super easy!!!! Here's why I deducted the 1 star and this is strictly my experience.... They charged me a diagnostic fee of $180, only to come to the same conclusion that I had initially scheduled the vehicle for the service. It felt unnecessary in my situation because I came with a very specific request knowing which part needed to be replaced. I did not bring my truck in and say "my transmission is messing up, let's check it out"..... then I would understand a diagnostic fee, that would be very appropriate. I figured this is their standard business process, so it's something to keep in mind that you're out $180 before the repair even starts and that money doesn't go toward the repair. So that's my only issue and luckily it's not a deal breaker. They did find another savings in the repair service that offset. Which for all other reasons made the knowledge of the diagnostic useful if I had other unknown issues, but in my case I didn't. Again, top tier quality from GETZ, they have the skills and tools to do the job right!!

Wow, their reviews really suck. That blows my mind. I had an awesome experience with these guys…read more After being quoted like $1600 for new tires from my Kia dealer, I failed at finding a spot nearby with used ones. So I searched about and found NTB stood for Now That's Business! Sorry, I failed at being funny too...moving on. Easy to find, nice and clean. A guy met me outside and shuffled me in to discuss my options. He recommended a different brand of tire widdershins to the dealer's, which were wearing down at 35k miles. I agreed, he quoted me at $1100, estimating 75k miles, alignment included, and I was off to relax in the waiting room. The chairs could be updated, but still not bad. It was roomy, with about five other customers milling about. I took a seat and played on my phone for an hour. What this scene severely lacks is something interesting, like background music. Nitpicking, though. That guy called me back to the register and I paid. What I appreciated most about him was his superb service. The gentleman was knowledgeable about everything I asked him. He even wiggled out a $50 discount for me. I mean...what a shame you other folks had bad times at this spot. I'd definitely return if I qualifying car needs. But okay, one thing I can complain about. Though they had customer wifi, the speed was laughably bad. But, whatever.

Went in not too long before closing, and Kyle helped without a single complaint or sigh. Issue was…read morediscovered and handled in an extremely timely manner. This is my second experience with this NTB, and I will be returning again for (hopefully not TOO many) more.