** EXTREME CAUTION ** If coming to Firestone, or at least THIS specific location, GET A SECOND OPINION. Our AC was running very warm, so we dropped off the vehicle for their advertised $9.99 AC Inspection Special. Their recommendation, re. the needs, quoted verbatim: "Essentially a new bit of everything... A new Compressor, new AC Clutch, uh a new Filter-Dryer, a new Discharge & Suction Lines, new Expansion Valve, Accumulator & Receiver, & a new Compressor... Ahh ummm and an AC System Flush. as well." I asked what we would be looking at, for cost. "Before tax... $2,258.96" I told him we'd be on the way to pick up the vehicle, and we did just that. We drove over to Midas, on St Rose, and played the recorded call for them. They, like us, were blown away in disbelief. Firestone recommended a SHOTGUN FIX, in hopes to scare us, and in hopes to fix a problem. This Firestone, had our vehicle, NOT EVEN 30 MINUTES, and determined it needed 8+ major parts, along with a flush, that would have cost (w/ tax, $2,447 + misc disposal and shop fees)!!! Midas, had 1 technician, spend about 60-90 minutes shorting through the system. Noting each point were electrics/systems indicated positive action. The system freon was full, blend door actuators were functions, ac Clutch was engaging, etc. Baffled, everything appears to be working, yet the air was blowing at 90°+... Light Bulb... IT WAS A FUSE!!! They found a bad fuse under the dash, having to do with the vehicle's rear AC, that for some reason, if it fails, it is also in-line and effects the entire AC system (I'm saving technical spec. details). Midas charged us $30.... $30!!!! For their time and to replace a fuse... the REAL PROBLEM. The air is blowing at ~60°, it is AMAZING!!! The non-knowledgable scammed at this Firestone spend little to no time diagnosing a vehicle, recommend an expensive, throw everything and the kitchen sink at it, fix, AND GUESS WHAT ELSE?!?!?! A poor customer in this situation, would have shelled out iver $2,500, and Firestone's recommendation WOULD NOT HAVE FIXED THE AC FAILURE!!! The vehicle would have a slew of new parts, and IT WOULD NOT WORK, BECAUSE OF A BAD FUSE!!! I WILL NEVER NEVER NEVER GO TO, OR RECOMMEND, THIS HORRIBLE SHADY BUSINESS/BUSINESS MODEL, THAT IS FIRESTONE!! Please take care and caution if you feel you must do business with Firestone. (not double-checking for typos/grammer, hopefully the point gets across) read more

Let's keep the ride going.... Do you have a great mechanic? For our family we have found this location to be our best option for car happy. Let me explain. Over the last year, let's talk at least five plus years this Firestone has been our go to place ! The quality of service here is excellent. The Firestone has qualified technicians to take care of most issues that arise. They work on a range of projects including transmission systems and coolant closed circuits. What can go wrong with the car? Sometimes? Who knows? Having the mechanics close? It's just smart ! Does the car need tires? Make sure and keep up on the maintenance. The basic oil changes to keep the car happy . The pricing here is pretty good. They run specials and will quote you before the work is actually completed. They send all the paperwork to your email . And will call you on the phone. Great job thank you team . Are you in need of anything for your ride. Call and make an appointment. Go online and make an appointment too. Thank you to everyone here . You are all amazing! read more

I really appreciate that they are open on Sundays. I was able to get my tire repair done quickly, and everything was finished in about an hour! Staff was super friendly. I had a friend get her air filled for free as well. I will definitely be favoriting this location for when I am in a jam in the future. read more

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Very quick and friendly service! I will definitely be back when necessary! Thank you!

Had a TPMS light flashing. They checked it out for free then replaced all my sensors. Friendly service in a clean shop!

I am so glad I bought my tires here. I picked up a nail and brought my car to Timothy to fix, who had it done in record time, and at no cost. That right, no charge! Thanks Timothy. read more

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We were in a serious bind earlier today, and Gino (manager?) could not have been more wonderful. Kind, informative, helpful, and compassionate. Thank you so much, Gino!!! read more

First of all I didn't end up using this shop due to trying to up-sale me on everything (like I haven't been in the automotive industry for 20+ years). Was quoted one thing over the phone and then when I got there apparently my car "required" other services within that one service. Yea, complete lies, Needless to say I went to another shop that was less expensive and did not try to make service requirements up. Secondly, there was another gentleman in for a tire that had a nail in it in which the tech didn't perform the work correctly. The customer was upset and took the employee out to show the incorrect work was done. The employee, then went into the service bay and cussed out his employees. I would definitely stay away from this shop. read more

Gino and the team were fantastic! Super professional, honest, and efficient. They explained everything clearly and got the job done right. Great service all around highly recommend! read more

Always an issue with this place , never has enough time to do an oil change but honestly oil changes are the easiest jobs for mechanics. Doesn't take too long and easy money I guess they just lazy read more

Saved me over $1,000 getting my 2014 Ford F-150 repaired here than the dealership. Thanks Gino-Service Advisor! He was able to get the Ford Parts straight from the dealership. He provided prompt updates via phone calls. I did pay for the convenience of them replacing light bulbs that were out because it's been over a year since my boyfriend said he would do it. Truck is running great after the major repair and he got it back to us in time for our Ski Trip! read more

I had to go into Firestone due to what I was told by wal mart, was a bad battery. The battery had been purchased at Firestone in 2019. I have an interstate battery and it was under warranty, thus it would be replaced for free. I'd like to digress and state that the battery was completely dead at the wal mart after they changed my oil. A wal mart employee graciously jumped it with their personal vehicle after their jumper packs wouldn't start the vehicle. I immediately drove it to Firestone to get the battery replaced. Once at Firestone I was told to pull up to bay 1 and they would test the battery, and they stated if the battery tested bad that it is $30 for them to swap them out under the warranty. I wasn't thrilled about this since it's the battery they sell and I was told the battery was bad by wal mart service center. Firestone hooked up their battery device, and I was told the vehicle alternator was charging and that there was nothing wrong with the interstate battery. Hmmmmm, curious indeed. So, I left, with questions in my mind as to what the actual issue could be. Bad key fob battery perhaps? In any event, I carry on with my day, wondering if perhaps wal mart was wrong about their diagnosis. I mean, this is Firestone right? They know what they're doing, right? So I drive the car a little bit more and it seems to be okay. Later that evening I go to Costco, I shop for about 20 minutes, and when I come back out to the vehicle, click click click! Yep, you guessed it, I'm now stranded in the Costco parking lot with a car that won't start. So I walk over to their tire department and borrow their jumper pack and attempt to start the vehicle, with negative results. It's dark now at this point, and I'm more than a little annoyed at the current situation. Dead battery, car full of groceries, maybe I can have a parking lot tailgate until sunrise? I ended up calling a buddy to come with jumper cables and after a lengthy process, I got the car started and went home. I was still a bit befuddled at the incident, wondering what the issue is, since you know, Firestone said the battery was fine. Once at the house; I put my mechanic skills to the test, having had a background in shade tree mechanics after years of schooling in automotive technology. Hmmmm, my charger says the battery is bad but the alternator is fine. Now how could that be that my $175 charger says the battery is bad, but Firestone's super expensive machine says it's good? Well, morning arrives and I drive back to Firestone and show them a video of the dashboard going full cuckoo with every light flickering on and off amd ask them to diagnose the issue, because you know, the battery isn't the problem according to their skilled technicians. I then go on my way fully expecting a call in an hour or two telling me that the starter is bad and it's drawing too many amps and killing the battery or whatever. Ring ring, hello. Oh yes Firestone, what's the issue with my car? "You have a bad battery, it's fixed, come and get the vehicle, the cost is $30." Uhhhhhhhhhhhhhhh, what in the..............? So yeah, Firestone says the battery they sold me in 2019 was fine 16 hours ago, but now the battery is the problem after all. Never mind that you told me it was fine yesterday, never mind that because of your misdiagnosis I was stuck at Costco for an hour with a dead vehicle. Make sure you hit me with that $30 fee to swap out the battery and ignore the inconvenience that you caused by not diagnosing the issue properly day one. Moral of the story here? Buy your batteries at Wal Mart! Their service department will swap the battery out for free if it fails since it's their product. Oh, and Wal Mart was actually correct in their first diagnosis that the battery had a bad internal cell. Firestone, your customer service is poor. To not waive the $30 fee when you misdiagnosed the battery issue and as a result, left me stranded a few hours later, is ridiculous. Discount tire will get my tire business from here on out and wal mart will get my battery business and oil change business. But hey, thanks for eventually swapping out the failed battery you sold me. read more

Firestone Complete Auto Care - Testing the battery - Oil Change Stations Near Me - Henderson, Nevada

Worst service ever. Went in for an oil change and i ask for a tire rotation they didn't perform a tire rotation. I'm wondering what else they will scam the customer with there car service.Dishonest customer service. Not going back . read more

Prices for small things decent like tires and alignments but I wouldn't go there for anything sides small things took my car in ended up with swapped painted bolts stripped bolts swapped they don't torque specification they definitely eye ball it or just torque gun DEFINITELY NOT AN AUTOMOTIVE SHOP IT's A (TIRE SHOP) I had my car inspected by 2 other shops just to see how honest of a shop this was before bringing it here I can say the squeezing of nonsense work on to your bill is about 6 out of 10 compared to other shops 8 out of 10 There organizing of books/appointments is definitely a 4 out of 10 pls double check appointments Would I ever go back to this place... probably not definitely not this location Mediocre work for mediocre prices they don't over exaggerate to much but that varies by mechanic it's part of the job to bull s*** people read more

Firestone Complete Auto Care - Definitely not my oil pan bolts mine wasn't black nor was it painted have flex seal on it or stripped mine was a copper colored - Oil Change Stations Near Me - Henderson, Nevada

Gino is awesome! So helpful and great customer service! I came in to get a tire repaired and he ended up helping me put my windshield wipers in that I bought from a store. read more

Great customer service. Went in for an oil change and tire maintenance. They handle things very well. Jayden was my representative and was GREAT HELP!!! 5 star review from me read more

Gino is courteous, helpful, knowledgeable about the product. I bought a set of tires. Everything's good so far.

They had wrong system. I called made appointment but didn't know very well shop manager about that. He was very unkind. Keep trying deny service. I really unhappy with his additue and service. Manager must to be hadle more kind to customer.i spend lot a my time to towing my car to another shop. I really unrecomend to this shop. read more

We have been happy with the service we receive. Always friendly and helpful. We have done oil changes, alignments, maintenance work and purchased tires. It's a convenient location with great hours. read more

Tim and crew were outstanding, went above and beyond. Went in for tires, and they found a fuel leak, which was very serious. They were able to fix it in a short time, and got me back on the road, thank u so much, you have earned all my auto business read more

Just a simple tire leak repair. Dropped it off, they said two hours. Came back in 2. Guy told me my car was next up. 30 more minutes. Then the Lady who checked me in came over and then said 2 hours more because they were busy and prioritized appointments so she said another two hours. Disrespectful yes. Dishonest likely. Save your time if you value it and go elsewhere. read more

Went in for an oil change. Was told by the "manager" that there was screw in my tire (a tire which has been holding air and had no problems with -- and on a vehicle with the TPMS system). The charged me to "fix" the tire and the very next morning I find the vehicle in the garage with the tire completely flat, to the point the tire was coming off the rim. Called the store the "manager" had gone home for the day, but was told to bring the car in the next morning (yeah, AFTER I have change the tire myself for the spare). These guys are nothing but RIP OFF specialists. DO NOT take your vehicle to them. Additional info: After going to Discount tire, they pointed out that there was a piece of the tire bead which had been ripped out, meaning that this tire would NEVER hold air. Took this back to Firestone, and gratefully did not need to make a stink in order for them to replace the tire. read more

Great customer service, excellent work done and overall very professional. I highly recommend them!

Several years ago (3/26/2015), I posted a 5-Star review of this place, so I suppose it was natural that I thought of them when I needed some very minor service on my car, even though now I live a lot further away from this Firestone location. My car simply needed a headlight bulb being replaced, just like it did when I left the prior review. I looked-up the process on Youtube, and there are several videos showing how to do it -- a relatively simple job if you have a few basic tools, but *NOT* at all as-easy as it used to be back in the day for cars -- you've got to remove a covering from the wheel well and then reach-up, twist out the light housing, remove the bulb from a quick disconnect assembly, insert the new bulb, then reverse the process. With the right star-screwdriver, it took a service tech in the video a little under ten minutes, so I figured if I did it myself, maybe 20-30 minutes at the most. I bought a replacement headlight bulb for about $7 at a local automotive supply store, but instead of replacing it myself, I decided that since I'd be due for new tires on my car soon, I'd drive to the Firestone Complete Auto Care location at 2640 Pecos Ridge Parkway near (but not in!) the Seven Hills section of Henderson, and see if they could do the bulb replacement while my car was already being up on the lift for the tires. I walked in & it turned-out they couldn't do the service that day, so I had them do an estimate. I was told that corporate policy was that they couldn't use the new headlight bulb I'd bought. I assume the rationale was some sort of BS liability concern HOWEVER in their printed service quote, the headlight bulb that *they* would supply was $12.99 (versus the good quality, new bulb I just bought elsewhere for about $7). I highly suspect that's the *real* reason they 'can't' use the new bulb I had. Even worse, but not surprising: How much does it cost to get a headlight bulb changed at Firestone Complete Auto Care on Pecos Ridge Parkway in Henderson? $113.60! Does that price even include the bulb? HELL NO! So total quote to replace one %$#* headlight bulb at Firestone was $126.59, and this was after a prior visit had them do the same work & troubleshoot the bulb -- FOR FREE (read my prior review from 3/26/2015). I balked at the great expense, and "service advisor" Gino didn't skip a beat -- "Well, our labor rate is $xx an hour" I cut him off & told him that there are several Youtube videos showing the exact, complete process for my year/make/model car and that it took about 10 minutes to do. Gino didn't have an answer for that. With Firestone Complete Auto Care wanting to charge me $126.59 for a *simple headlight bulb replacement*, it was clear to me that they're in the business to gouge fools, so I therefore knew that the approximately $1150 they wanted to charge me for four new tires was also likely to be a complete rip-off. Thank you, Firestone Complete Auto Care on Pecos Ridge in Henderson -- you made it extremely easy for me to decide never to bother patronizing you again. read more

Firestone Complete Auto Care - $12.99 for a headlight bulb (found for $7 at Napa Auto Parts) and $113.59 to do what is a 10 min installation! - Oil Change Stations Near Me - Henderson, Nevada

It seems with the times where most of us are struggling financially and everything is more expensive that I would be able to find a service station where I could put air in my tires and not have to pay $2.50! I think that is absurd! Especially after I constantly fill my gas tank there, purchase their items and ice, etc. Today I was grateful for Nick a service representative from Firestone complete auto care in Henderson, who is super courteous dropped what he was doing, had me pull my car up and added air to my front passenger tire, which was low. That's why I come to this store because of their outstanding customer service and people like Nick who work for them thanks again! read more

These guys are a joke with their online appointment system. Pick a date and time, then wait a couple hours to see if that date/time is available? Oh yeah, it never is. And the one time I got in was to buy tires - that's apparently big money for them. But when I arrived, I had to wait. Then, their tires were priced stupidly. I'm done with these guys. read more

I took my 2016 Kia into this Firestone location for an oil change and a general inspection prior to a long road trip I was planning to take. I had one request for them specifically: my 12V outlets along with my USB port and AUX port were not functioning. I asked if they could diagnose the issue and if it's an easy fix, take care of it while they had the car. After the initial inspection, I was told that issue with my 12V outlets was NOT the fuses, they assured me they checked the fuses and they were fine, so it was likely a much more complicated "electrical issue." They told me that just to open up the car and "look into it" would be $100. I told them not to do that and I would just worry about it after my road trip and fix it at some point in the future. Well, I decided to give it one more try when the mechanic at my dealership had a sudden opening and was willing to try and diagnose the issue. After 5 minutes of looking at my car, he found two blown fuses and replaced them. My outlets, USB, and AUX work just fine now. Because the issue was so inconsequential, the dealership mechanic didn't even charge me. (Thank you Ed at Towbin Kia). I'm frustrated with the service at this location and the inattention to detail. It makes me wonder how well they ACTUALLY inspected the rest of my car. read more

Had a tire that kept deflating while traveling to Las Vegas. Found the closest Firestone to our location & made an appointment. The person making the appointment was courteous & helpful. The shop finished the work expediently and the cost was less than I expected. read more

What happens when you're about to embark out of the house and you see that your tire is low and that there is a nail in it. The thoughts that were running through my mind were... what a great warm Saturday wasted. Can I make it to my favorite tire store? Should I just fill it with air and keep driving to Costco for a repair? How much will this cost me? They are probably going to up-sell me to a new tire and well, you know you have to buy them in pairs... After that 2 seconds of thinking, we zoomed out of the house and in 1 minute we were at the Firestone on the corner that we often see but never use the services because we are focused 100% on dealer repairs. I was very pleasantly surprised to go into the office that was very well designed, welcoming and inviting. Overall, very professional and this made a very good impression. I spoke to the customer service rep and he joined me right away at the vehicle, he found the nail and said that this is the perfect situation for a repair and that it would be 19.95 with tax. It would take 2.5 hours as they had other jobs and we agreed. We quickly drove home to pick up the other car and dropped our's off. Sure as can be, we get the call that the car is ready, they had it ready and waiting for us and we paid exactly as per the quote and we were done. I cannot tell you how concerning it is with bringing your car to any repair shop as the up sell and the expensive fees are always so much more than you expect. Plus many service writers are incentivized as well. Here at Firestone, I felt that the service was excellent, the pricing was great and the quality of culture in terms of no up sell and no high priced fees makes me want to use them in the future for other things besides my flat tire. I will be back when I need other service. read more

DO NOT GO HERE! They will ruin your car! Firestone is a terrible company from this location to the corporate office. I brought my car in for an inspection. Was told I needed an alignment and a new battery. Went to pick it up and they said they could not get my car to start. The next day they called and said they would have it towed where I chose. I had it towed to Findlay VW. Findlay diagnosed it with complete engine failure and to fix it would be $17,000! I called Firestone and they said they would open a claim. 6 weeks later after having no call or email from Firestone and having beg for a contact person in claims, I finally received a brief email from someone in claims that said they claim no liability to this. They destroyed my car, performed no service and now I'm without a car! This is the most corrupt company! I'm disgusted that an American company can treat people like this. To any person out there that knows about cars, it's obvious what they did. Someone in the shop drained my oil while it was up in the bay, not knowing I was not getting an oil change then someone else was working on the alignment revved the engine and realized there was no oil and voila! Engine failure then took no accountability. Firestone and everyone who works there, how can you sleep at night! My car worked fine before I took it here. Shame on you!!! This place and corporate are terrible! read more

Needed a battery in the morning thanks to the heat. They checked it, replaced it, filled my washer fluid and put air in my tires all within 20 minutes. The price was reasonable as well. read more

Brought my work truck in to get a new tire that blew on the passenger rear and to look at my front passenger tire.. They replaced my rear tire did not find anything in the front..ok.. as I was inspecting the tires I noticed a screw in my rear driver side tire.. Really? We couldn't inspect the other tires??? Never will they be putting their hands on any of my vehicles again.. never have I had a good experience with firestone. It's not that hard to inspect and see a screw in a tire... come on guys!!! Should've gone to big O‍ read more

Firestone Complete Auto Care - Oops forgot to look at the other tires!! Probably could've sold me a new tires too - Oil Change Stations Near Me - Henderson, Nevada

Took it in for oil change. They said they couldn't do it because drain plug was frozen and would need oil pan replaced. Failed to mention that other companies are able to suck the oil out. Feel they were scamming me. read more

I've used this Firestone location for both tires and auto repairs ever since it was built. I've always felt satisfied. But, today was a complete fail. My car had been sitting in my garage for 8 or 9 months, unused. The battery was of course dead. I towed my car in for a new battery and it's 30,000 maintenance. I asked that since the car had not been used for so long, I asked that all fluids, belts and systems were checked to make sure they were all working properly. Within an hour, I received a call that my car was done. That seemed quick. But, GREAT! I picked up the car and drove it to a nearby emissions check to re-register the car. The air conditioning was not working. So I immediately took it back to Firestone. I told them the problem. I asked if the A/C had been checked? The guy was very defensive and said the A/C was not a part of their checklist. I told him that I had asked that all systems be checked. He again said it was not a part of their checklist. I have had A/C worked on at this location in the past. I asked when it could be checked? He said it would not be for several weeks. He said they don't have an A/C tech for several more weeks. But, he could schedule me in a few weeks. Totally unacceptable. I left and made an appointment at Mineke for the next day. It looks like Mineke has a new customer. I'm done with this Firestone location. They just don't care. read more

I am confident that when I need service on my car that I will be in good hands with Gino and the boys!

These guys here are 1st class. Ended up have two nails in the left rear of my car. Educated me that it had foam inside of the performance tires and walked me thru the entire process so I can make an informed decision. Ultimately while I didn't make a purchase here the customer service is bar none and way better than the less than standard customer service of Costco tires down the road on St Rose. Will definitely be bringing my business here and not costco. They even over filled my tire up along with all my other tires to make sure if air was seeping through I could get to where i needed. read more

We bought an older used vehicle and of course with age comes repairs here and there. This Firestone location has always been great to us. Shoots us straight on what must get done and what we could wait on. They are always courteous and helpful. We had a reoccurring issue that was repaired and they had fixed it and made it right at no cost to us. Would highly recommend this location. read more

I took my car in for a Wheel alignment.I dropped it off and they called me a few hours later and said it was all done.I picked it up and drove it home.The next morning backed out of my driveway and started to drive down the street and it was pulling left again.Took it back and they readjusted it and zi picked it up and drove home.Next day same issue.The manager Gino said it'd the tires and quoted me just over $500 for 2 Firestone tires even though I have Michelin on it now.I didn't buy them there but 2 weeks later I put 2 new tires on and it still pulled left.Not sure why this moron thought replacing the 2 tires was gonna fix a bad alignment but now I have 2 new tires that weren't ready to be replaced yet and I still have the same issue.I would not recommend taking your car here for alignment so you don't waste your time and $. read more

I recommend this business to anyone! I needed a tire inspection and thought I needed new tires, however my guy Gino didn't pressure me into buying some thing I didn't need. He made sure that I was getting the best service gave me a quote and let me know he would sustain the price if I did it later. Best professional advice! I've been to other places and they just want to be task oriented instead of service orientated. Gino you're a true professional! read more

Firestone Complete Auto Care - Oil Change Stations Near Me - Henderson, Nevada

You will pay a premium to get work done here. It's worth it in my opinion since they've been nothing but honest and straight forward when it comes to my vehicles. Never any surprise fees like I'd gotten from other local mom and pops. Pay the premium for piece of mind, it's worth it. read more