Earlier this month I had the pleasure of having interacted with some staff at this establishment. Ahmed was friendly on our phone interaction. I appreciated the time Nick took to help me as well. He was informative, friendly and answered general questions about car maintenance that I didn't know. He didn't push services despite my asking general questions about services provided and costs. He was very patient and helpful and I'm glad to know I can take my car to this place with staff like this. read more

Came for oil change ( q7) . very rude customer service . they won't even acknowledge you .

Great service, excellent staff!! Came here yesterday because I had a flat tire. Nick and all the guys were so nice and helpful. Everywhere I called nobody had my tire but these guys managed to find my tire and fix my car within hours. They were so nice and accommodating. I highly recommend coming here for all your automotive repairs! read more

Screw this location. Had an appointment set for new tires and show up they are flabbergasted yet another customer came in. The parking lot was packed to the brim with no spots and they barley had staff. They told me I'd have to wait until closing time for them to get to me. They accepted too many walk ins earlier in the day, and did not prioritize appointments. How wrong. The manager / lead counter guy was completely unapologetic and was not willing to work with me at all. Barely a waiting room anyway. They lost a customer. GOOD DAY SIR!!!!!! read more

I had an appointment at 5 for an oil change and was out of there by 6:30. The staff was super nice especially Paris, he gave me a lot of advice on how to maintain my car and never felt like he was trying to oversell me which was great read more

Incredibly pleasant customer service experience. Very clean space and professional staff

Went at 6:00pm with a small tire leak. Jonathan and team offered to top off all 4 tires before my trek upstate. Incredibly kind and accommodating for last minute help. read more

when was the last time you went to get your car fixed and it cost 3 bucks. these guys were fast honest and in a word refreshing. i know weird to review a auto tire place but in today's world where everyone is out to rip you off its nice to experience honest service read more

Came to this place for a oil change and they tell me to come back tomorrow they dont have anything available. They have 5 slots and only working on 2 cars. They only taking appointments. Really for a 10 min oil change u have to make an appointment smh. read more

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Dropped off my car for a replacement tire or get the tire fixed. I made a 9am appointment and stated in the request that I would be picking up the car in the afternoon which I assumed would be more than enough time. It's now 3:30pm and my car would have never been worked on if I didn't show up in person to inquire about it. I know everywhere is busy, however, when I told the gentleman assisting me that I dropped off the car and made an appointment he responded with, "I had other appointments." So I think it's safe to assume that no one that came after me (9am) have been serviced/competed. LOL read more

Firestone Complete Auto Care - Waiting area - Tires Near Me - Jersey City, New Jersey

They delayed the service which was above the estimated time, but I was able to get my Tyre replaced.

Came here around 1 PM on a busy Saturday for a flat repair. I called ahead and they said I would have to leave the car, possibly until Sunday. Luckily I got a call by 3:45 PM Saturday that my flat was repaired, total charges were $29 plus tax. I am writing this review about 3 weeks later and all is good with the tire. Very happy with the repair and that they were able to fit me in on a busy day. read more

My husband had 4 brand new tires put on his van told him to bring it on Monday said it would be ready on Tuesday then they had the wrong size tires had to wait till Wednesday he picks up the van and gets home and there's not enough air in the tires, does anyone there know what there doing don't go to them would not recommend read more

Went in to have them look at slow leak on tire plus do an oil change. Made appt the day before but when we arrived, we were told that they were behind and it would take 2 hours vs 1 hour. We approved to go ahead and we waited in their waiting area. They were able to repair the tire which was very much appreciated. They also completed oil change in just less than 2 hours. They also provided a list of recommended services which was appreciated but they said nothing was urgent. read more

They have a coupon for a $19.99 oil change for synthetic blend til end of March. Full synthetic is a few dollars more. They added $2.50 for disposal of the filter so after tax it came out to be about $24 which wasn't too bad for an oil change. We came without an appointment and waited about an hour and a half. They have a TV, clean bathrooms, magazines and a coffee machine while waiting. It was our first time coming here and we have heard horror stories about other places not filing up the full 5 liters or leaving the cap off so we checked the cap afterwards. So far so good; if all goes well, will definitely be coming back for more oil changes. Also love that you can see through the glass what they are doing to your car and that they are open on Sundays. Also, if you are plugging in the address on your GPS, it may be helpful to put 70 Lincoln Highway, not State Highway as I was unable to find State Highway on my GPS. read more

Firestone Complete Auto Care - Waiting area - Tires Near Me - Jersey City, New Jersey

I went in on a Tuesday to get a new tire or repair my flat. Took them three hours (with an appointment). According to the website, tires 10 years or older they wont repair but I was told that since mine were 4 years old they wouldn't repair it. It also has a hole on the sidewall I guess so it was doomed anyway. The man then proceeded to tell me it will be $180 for a tire and I also needed a $60 oil change. Never in my life have I paid more than $40 for an oil change lol. Luckily they came to me and apparently couldn't find the tire they wanted to rip me off with so went with a cheaper option and my total was $92 instead. Why initially charge me for a more expensive tire if I'm only getting one? Taking advantage of women orrrrrrr??? Never again. People were nice but just after your money, honestly. read more

Firestone Complete Auto Care - Flat - Tires Near Me - Jersey City, New Jersey

I went to 6 different tire shops near me to help me install aftermarket rims and sell me tires that would fit and no one could help me. My husband recommended me to firestone in Jersey City and the team did an amazing job and my car looks amazing! Thank you again I couldn't be more happier. We were the second customer of the day and with all the work needed to be done, my car was received in great condition the same day! Lastly, The team went out of their way to find me an additional two tires from another location so that I can get the job done the same day. I needed four of the same tires and only two were in stock, but that didn't stop the team from delivering an exceptional experience for me. I strongly recommend. read more

Firestone Complete Auto Care - Closer Look At A Job Well Done - Tires Near Me - Jersey City, New Jersey

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Had to bring my car in to get new tires and an oil change. Called and was told the car would be ready in an hour and if it would take longer they would call me. Well I came in after an hour to find out that it was going to take a great deal longer. I have now been here for over another hour. Terrible customer service that doesn't seem to care at all about their customers time. read more

Terrible service staff named Lorenzo. (freehold) Rude, very bad person. He doesn't know how to talk to people, makes fun of them and treats them badly. I would never use their services. Such people should not work in public service. You should not forget that all people have problems and you should be kind to everyone. God is watching from above. read more

On 11/17 I went to have my tires replaced. When I get the car back, I noticed after a few days that one of the lugnuts is stripped of its casing. This shows that their technicians did not have the integrity to admit he damaged my property and take the initiative to replace the damaged part. I had to go after them. I then bring my car on 11/24 and leave my car with them for 6 hours . They tend to my car last for a re-alignment. Even after the re-alignment they still forgot to replace the lugnut. But it turns out they got the wrong lugnut for my car so I wasted a whole day. It's now the next day and I don't have a call first this in the morning like I would expect after these series of screw-ups. Just a poorly and unprofessionally run operation. read more

Firestone Complete Auto Care - They stripped my lugnut of its casing and didn't have the integrity to tell me that damaged my property. - Tires Near Me - Jersey City, New Jersey

These dummies could have sold a full set of new tires to me. I scheduled an appointment online to get at least my front two, if not all tires, replaced since one of them had a leak. First, they confirmed an appointment for a totally different time. Then they couldn't find me in their system when I arrived. Then, they said it would be a few hours, and they would call me to pick up my car. When I went to pick it up I found they had just repaired one tire. They didn't even bother to talk to me about it at all, just charged me and I left. I'll go get my new tires from a place that is competent. read more

I called in too ask for an estimate on valve adjustment for my engine, the person the other Line was super rude it sounded like he was drinking all night and didn't wanna be at his job, the guy then proceeded too talk about wheel alignment this, and that. I said no valve adjustment! that my timings off and this dirt bag asked if I had a check enginelight on; I'm trying to prevent that from happening that's why I need this work done. felt like he was undermining me and sounded like a drink. Wast of time I had to hang up and find a new place. This place doesn't even deserve one star; more like no star read more

First thing first: Search for COUPONS for this store! The address on Yelp is not accurate, please use map to navigate. Arrived around 9:30am and my car was picked 40 mins later. Got my inspection result at 11:00AM. Decided to change 4 brake pads and rotors and 2 tires, agreed to pick up my car at 6:00pm. Around 5:00pm, got the call to pick up my car. 4 stars are based on above experience. -1 star is because you have to do the RESEARCH first, or they will over charge you with every unnecessary services and small parts. Make sure you know what they are trying to replace and the price of the parts online which will give you some leverages to bargain. Epic Auto Care is closed and and think I have no choice and will come back again. read more

Firestone Complete Auto Care - Inside of the office - Tires Near Me - Jersey City, New Jersey

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Good friendly service was a speedy and inexpensive tire change. 2 tires for $220 and they staff was very helpful read more

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A coworker of mine highly recommended this car maintenance place to me after hearing about my miserable experience with Sear Auto Center in Jersey City. I was very happy to find this place. We usually schedule our maintenance online ahead of time to avoid the wait time. Staff members are very helpful, professional and friendly. So far, we have only been here for the oil change and tire rotation jobs. Fingers crossed for some major maintenance that I will need to be done here in the future. read more

Went in for an oil change and the tech refused to use conventional oil. Had upcoming plans to be out of town and no other options but to do what he said. Got ripped off for the $70 difference from the oil change and the store manager never called me back after making a complaint with the company. Go here only if you want them to steal from you. read more

They charge 40 bucks just to change a tire. Like literally after you bring in your own tire. Goto Mavis, they charge you 25 bucks there. Firestone is a ripoff read more

I made an appointment online. The email said that they'd contact me if the time didn't work. I arrived, and they said that they didn't get my appointment request and don't usually schedule appointments as late as it was. read more

This is the worst experience of my life. Scheduled an appointment. Didn't take my car for an hour and a half. Went for oil change , which is way above the normal price btw, they automatically check your whole car and charge an extra $20 for it. Long , short. I had to stand by the computer and verbally got them to remove $80 off my bill from bullshit charges. You can literally walk in with a new car off the lot and they'll try to tell you at least 3-4 things wrong with it. read more

RUN AWAY! Very bad quality auto parts and they are unable to repair the problems caused due to the bad quality of their parts. The worst "auto repair" experience ever. You will loose your money and time. read more

Kevin (Kelvin?) kept me informed every step of the way. Jr Jonathan was a pleasure to deal with when I came to pick up my car, even followed me to the parking lot with a stapler and the second half of my invoice. read more

was there for a regular inspection with no check engine light on, the guy told me They have to work on the car in order to pass the inspection, I told them that I want just the inspection to be done and I will bring the car back when I'm financially ready, and they make sure I didn't pass the inspection and they give me the car back with the check engine light on, I bring the car somewhere else and they told me that they touch one of the air sensors so my car will not pass the inspection, they really fuck up, they try to get people like that, I will never go back again read more

I called this morning to see if they could take my car for brake service and have it finished by 5 at the latest. No problem they said. I checked in at 3:30 and my car still had not even been in the bay yet. I dropped it off at 8:30. What the hell. 7 hours have passed and they haven't touched it. Came in around 5:30 to see my car on the lift with all 4 tires off. They said 15 min it will be done. Nope. Still here at 6 even though I told them please I am already late for work. I was promised a 5 pm pick up. They don't care. I won't come back here ever. If you can't deliver what you say at least take a minute to call someone and let them know it's going to take longer. Crap customer service. read more

I had a tire that needed to be fixed. The dude said it would take about 45 min... fine.. They took my car within 10 minutes. EVERYONE is nice at this place, great customer service (why I gave it 2 stars) BBBUUUTTTTT! It took 45 min to actually PATCH the tire. I have never watched anyone move as slowly as this dude. I was watching cars come and go while this dude was leaning on my tire asking questions. The next day, my luck, I popped my tire on another nail. I was going to put on a doughnut and the slow man effin stripped my lug nut! Now - sh*t happens, but tell a bish! I call the location, they said they will fix it and they asked the tech about the lug nut and he said he stripped it. Then the tech explained that it happens and that it is wear and tear. AND that the guy should have told me about it. DUDE! I called AAA and after some work, he was able to get it off. I drove it elsewhere because I did not have an hour to burn to watch people stand around my tire. Very disappointed. read more

Came up here for what I thought was a brake problem ended up being so much more. Brian was patient enough (even though it was very busy) to explain everything and look into my account to see what discounts could be applicable etc. Long story short, Brian really takes the time to ensure every customer is taken care of. This is where I will be going for now on. read more

Best Firestone branch! After two failed attempts at aligning my car at another branch, corporate sends me here and they got the job done! (avoid the Montclair branch) Mo, the service advisor was friendly and courteous and took his time with me despite the busy holiday rush. He then referred me to the tech, Nick, to whom I explained the whole debacle at the Montclair branch. He took the keys and not an hour goes by before he hands them back with a smile. Alas, my car was finally aligned. They did in 45mins what Montclair Firestone couldn't do in two days! The staff and service was awesome and the turnover time was fast. I will be coming back to this branch. read more

This is my second time going to Firestone and every time I go I regret it because whatever the issue is gets worse. My oil light was on and I took my car to them for an oil change and to be diagnosed. They changed my oil but this did not fix the issue. It took going to my regular shop after the oil light was still on after my oil change to realize that I was missing a quart and a half of oil and the oil light was not reset. They gave me recommendations for various things but nothing they recommended had anything to do with the engine component and wouldn't explain why I lost so much oil. Please don't take you car here for anything. The prices of the tires are outrageous and many of the recommendations they make, they are incapable of completing correctly. PLEASE DONT TAKE YOUR CAR HERE. I can't imagine what would have happened or what did happen to my engine if I had not brought it to my usual shop. PLEASE DONT TAKE YOUR CAR HERE!!! read more

This location's poor reviews are justified! Bunch of lazy uneducated staff, who talk out one side of their mouth on the phone and when you arrive talk out the other with a completely different story. They call and subsequently confirm an appointment and when the customer arrives the individual that would've been assigned the service tells his co-worker "nah bro I have to eat", lol. Take your business somewhere else! read more

I wish there was a no star or negative star option. I took my car there when I had some shaking upon breaking and they replaced a wheel bearing and hub that I supposedly needed (guys told me if I didn't prior to my 1500 mile trip to Canada, I would lose a wheel on the highway). Afterward, the NEW bearing kept making noise (never happened before) when driving for long periods of time so I took it back and they supposedly changed it for a new one. Well, the noise has kept on happening to this day (5 months later) and they keep acting like nothing is wrong. In the end, it turns out I never needed the bearings or hubs, just some resurfacing of my rotors or new rotors. They also SUCK at alignments, and their pricing is outrageous. Also, if a car (say, mine) needs a specific kind of oil (0W40 European Formula) they will find whatever they can, and whatever is cheap. Oddly enough, I went to another Firestone and got a price quote for some front end repair that was almost TWO THOUSAND (Yes, $2,000) LESS than the guy in Jersey City quoted me. DO NOT RECOMMEND, NOT EVEN FOR A 1991 COROLLA. read more

Usually i write a rave review about firestone in this location. I come from Bayonne (which also has a firestone) to this jersey city location because they have always been great to me. There was a gentleman named Ronnie that always took care of me and was always so nice. I'm assuming he doesn't work here no longer because i haven't seen him the last couple of times i have been here. Today, i come in to get my oil change and the price went up. I spoke to, who I'm assuming is the manager (Mack) who said the price is the price unless there is a coupon - now i come here and have looked on my statement since i can remember when, my oil change has been 54.27. No matter there is a "coupon" or not, i have received the same price. Today it goes up? I think i should be honored the same price as the coupon price as i travel here for the service. Well not anymore. I will not waste my gas or mileage coming to jersey city location any longer. Mack didn't even try to give me excellent customer service. He actually was kind of rude and just said "oh you still want to get it done?" Smh. Very disappointed. read more