Randy greeted me and said, "I will be right with you". He looked like Negan from the Walking Dead. I told him and he laughed. He was so friendly. Shared a picture of his wife and him a Negan! it was great! Then even though it was already 4pm and they close at 6pm he took my car in because I thought I needed new brake pads. They took the tires off and showed me I still had about 10,000 miles left on my brake pads. He said I can change them but you really don't need it yes. I decided to wait. They put the tires back on and also checked everything on my car and emailed me the results. They could have said something was wrong but they were honest and said your car is great! Randy earned my trust and I will be back! Thank you Randy for checking my car and being honest to me! Sincerely, Heather Thomason this place is in Mission Viejo read more

BE AWARE DONT TAKE your vehicle here Worst customer service, car is now showing error codes after they changed battery waited 8+ hours Then brought it back they told me I would need to wait at minimum half day They don't know what they are doing they damaged my car read more

$2k and 2 months wasted. Don't go here. I had to get some repairs done to a used Jeep I recently bought (new struts, tires, etc) and noted that the back right section of this car made a loud popping / creaking noise that I'd like to get looked at / repaired. I was informed while buying this Jeep that a strut replacement should easily take care of this noise issue Half a day later; I get my car back and the noise is still there. I wait about 2 weeks in hopes it would go away after the struts had some time to break in, but the noise never stopped; so I eventually took it back to Firestone under their warranty to be looked at / repaired Long story short; I took my car back to this location multiple times for them to fix this issue and they would come up with BS excuses as to why this sound was happening. One of their excuses was "I have too much stuff in my trunk". They would also tell me "we don't hear anything coming from your car" which is ridiculous because this sound is incredibly loud. They would also forget to work on my car sometimes; leaving me without a vehicle for multiple days Recently; I took my car to a different mechanic and they said Firestone's excuses for this noise are "absurd" and let me know that Firestone didn't put my struts on properly smh Don't spend your money here. You'll end up getting your money / time wasted, the employees won't take the time to properly diagnose what is wrong with your car, and they may actually damage your vehicle in the process read more

Went for an oil change was told it would take an hour. I told him I had to wait I walked and went to the store was back in an hour they had not even started my car and they said it would be started in a little bit. This was my first time here and that was horrid service they could have the decency to tell me when I walked in they were running behind but no they did not I will never be back. This is my first time and they left a very sour taste read more

I want to thank an employee in the Firestone store on Rockfield in Lake Forest/Auto Service Dept. I pulled up and was greeted with a smile and a welcome greeting. He promptly put air in one tire and looked at the others. Getting professional assistance is VERY rare these days. Please thank him. He was Latino/Mexican heritage, about 5'6" with a ponytail. He also had a co-worker that was helpful. I will be back for auto maintenance in the near future. Pam McDougal, Laguna Woods, CA read more

I had an appointment and was told that I still needed to wait. What's the purpose of an appointment if you have to wait anyway to get things started. The whole thing was to take 2 hours of course it was more. Your wasting my time and by not honoring my appointment at the time specified your saying your time is more valuable than mine. You don't value my time. That you disrespect a paying customer because you didn't honor the appointment immediately or within a reasonable time. This is one of those things that's basic and easy to do and you don't. It's like saying you have a warranty but not honoring your commitment. It bad business it's just horrible. No one seems to care at any Firestone. read more

The pricing online and what they say is a lie. They are rude and very unprofessional at this location as well. Do not recommend going to this location at all. read more

Was going there for 30+plus years with no problems... took my cars there last 2 times for oil changes.... they think I know nothing about cars... told me all kinds of problems with those 2 cars.... took it to another shop to double check...... Complete nothing wrong with the cars to what they wanted to fix... what a rip off... dont go there read more

Did an excellent job fixing a puncture, oil change, tire rotation and wheel alignment all completed while I waited. Pleasant and attentive staff. read more

I have been to this location many times and everyone including technicians were very helpful. I came in for a lifetine alignment. Dylan and Miguel were very kind and thorough. read more

I would stay clear of this shop. I get it that the workers are in a per hour basis. But they're purposely stalling work to the max. I went in to have a tire rotation. The worker removed my front tire and brought it further inside (presumably for balancing, although i didn't order it), then left and go around the shop that looks like 'trying to look busy', for more than an hour!!! Literally without touching my tire. So I complained to the front desk and confirmed I didn't want a tire balancing. In which the guy went and talked to the guy still going around the shop "doing nothing", without knowing I'm intently watching him. I saw them get my tire sitting by the balancer machine, and rotated my tires in about 15min. Even with the balancing job, it shouldn't take 3 hours, right??? read more

I've had multiple lyft vehicle inspections here and they are always quick and do not try to upsell me. Would definitely recommend this location to any uber or lyft drivers. read more

Recently the quality of the customer service of this office has been declining. That is the reason why I decided to bring my car to another mechanic except the tire issue. This time as well, my experience with the front agent, Gary was not pleasant. Last Wednesday the alarm showed as the pressure on the tire is low, so I made an appointment via a website. The schedule for the next day was full open, yet immediately after I received the email to request to reschedule my appointment. Thursday morning at 8AM, I called the office, and Gary answered the phone. I told him about the scheduling issue. He said, Thursday was not available, but Friday was open, so I made an appointment for Friday afternoon. Since I was worried about the tire, I asked him if I could bring my car to put some air on. He said yes, so I brought in and a technician helped to put the air into all tires. Next day, I was running late for the appointment time. So I called the office to say my delay, and Gary answered again. When I arrived, it was 15 minutes late, Gary said, "I will charge you double because you are late". I laughed because it was a joke, but he said, "Now I charge you triple. You think I am joking.I am not joking, right xxx??" He was saying to a man who was standing at the waiting area. The guy agreed with what Gary said. I felt this conversation was very harassing, also his attitude was very rude, but I did not say anything at that time. I had to wait for half an hour while the car was inspected. I expected it would finish soon since they found the tires had no nails, but another agent came out, and he suggested changing two tires due to the low edge. I agreed to proceed. The agent told me it would get done by 2PM. At that time it was 12:15PM. It seemed plenty time to change two tires. So I left for lunch. About 1:50PM, I called the office asking how long it would take if it's not finished yet. It was Gary to answer my phone. He responded it would take another half an hour or an hour. So, I decided to go home first. About 20 minutes later, I received the call from him. At that time I could not answer but the message said it was ready. Since I was already home and needed to wait for a ride, when I returned to the office, it was 3:20PM. When I entered, I said, "I am back." Gary was in front, he saw me and said, "How can I help you?" He pretended that it was my first visit on that day. Then he said, "Oh, it's you. I thought your car had already left." I felt very disrespectful with his response. So I totally ignored his response. I have been a customer with Fire Stone for almost 20 years. Some stores are nice, some stores are not. We switched to the El Toro office from the Laguna Niguel office 5 years ago, because the agents of the Laguna Niguel were also bad. When we found this office, we were very happy because some agents were very caring and much nicer. This store used to be better, but not anymore unfortunately. The two agents who attended the day are not qualified as customer care. The attitude of another agent was not kind but arrogant as well. Not only was the estimated time not accurate, but also the scheduling system was a mess. Plus, no explanations about my car were given by them. I am very disappointed that this office became as bad as the previous office. read more

I waited almost an hour for an oil change while the staff sat around and chatted. Then they didn't check my tires or the fluids as they're supposed to. Apparently no one is in charge and I will never go back there again. Be warned! read more

I have always trusted fire stone complete auto care for my services. I had replaced four tires about three months ago and my tire light kept coming on. I stopped by a fire stone in Costa Mesa and they quickly filled my tires up with air. The following day I had the light on again. I made an appointment, took it into fire stone in Lake Forest. They repaired a valve with no charge and they sent me on my way. I always get the warranty for specific things like this. And they always take good care of me. read more

Shout out to my guy Tristan first of all. Super chill guy and team. There was a problem with my center caps but they stayed late and got it done. Great service and super understanding. Sincerely- Veloster Turbo center cap kid. read more

After appointment was made online for 11-5 I called on 11-5 to confirm as I never got confirmation and was told they could not work on my truck on 11-5 and made my new appointment made for 11am on 11-6. Drove 20 mins to store and dropped truck off at 10:55am and was told would be ready within 2 hours. At 1-1/2 hours I noticed my truck had not been taken in to be worked on. when I asked I was told by staff that they were busy and I needed to bring back another time, when I challenged that I was told they would get it in and have it done in 30 mins. 5 mins later staff brought my key out and said Sorry we can't help you today call us to make a new appointment. Wow! I asked why did you not just tell me 1-1/2 hours ago you were busy rather then making me wait and waste my time and staff turned the issue into my problem and said they were just busy. very very poor communication and customer service and employees that just don't seem to care about customers time. Very frustrating. Sent this note to corporate hopefully they will address this issue with their staff so it doesn't happen again. I will definitely be taking my work elsewhere moving forward. read more

DO NOT spend your money here. They will nickel and dime you and not even get the job done fully. They may have "better prices" but the work done will not last long meaning you will be coming back for more fixes. Your money would be better spent at places like elite motor services or romona tire. They will not only not do the job correctly, but then have their inept owner (he was probably lying)/manager Michael to stutter and whine at you until you pay up. Stay far away from this place if you value your money or time. They're a scam. read more

My son was visiting from LA and we noticed his 2011 Chevy Cruze was running rough and needed a check up. Took it in for a tune up since it was at 77,000 miles. Make an appointment online for Saturday morning, dropped it off and they called with an update within a couple of hours. Needed brakes which he also had them take care of. Full tune-up, brakes and overall car check up and it was done by early afternoon. Prices are competitive. The service manager was very helpful and we will return in the future to get other work done there. Drove it home, it runs like a charm now, tune-up did the trick! Don't forget your car needs preventative maintenance just like everything else! I would highly recommend Firestone Complete Auto Care. It is in the back of the parking lot near Lucille's Smokehouse, same shopping center as Ralphs - The Orchard. read more

Made an appointment yesterday for 4pm and left my car and was told it would be ready first thing in the morning. To my not surprise it was sitting in the same place as I parked the night before. They didn't do anything and didn't bother to even call me. Such a waste of my Time and poor communication from the entire staff. This place is such a fail!! read more

Michael and team took great care of me after I had a tire blow out on the 73 toll road. They actually had a tire in stock and got me in and out in 90 minutes while I had a great lunch nearby. Tire and install was fairly priced. Great job gentlemen! read more

Their service is terrible and their employees are liars. And without care to the wellbeing of the car they will change things to earn a commission. Never go to this location. read more

Always friendly and helpful service. Recommended to anyone looking for honest staff and reasonable prices.

I made an online appointment just to go down to the shop and be told that there are no appointments for that day. I explained I made the appointment online and got a confirmation email. The gentleman working said he sees my appointment but there were none available and they wouldn't help me today. He was unapologetic; in fact he did not apologize at all. Honestly, I am very disappointed. I didn't get upset with the man. I wasn't rude to him and he just didn't seem to care about the situation. I will not be using fire stone moving forward. If they cannot manage their online appointments, then they should not have that as an option. I understand being busy but I am busy as well and really needed to get the maintenance done on my car. I arranged for someone else to come pick me up during the maintenance, which also wasted their time. Overall just very disappointed. read more

This place is a joke, they only tell you lies and charge like professionals and they aren't even professional, you have to make sure they do the job well and they had my car for 8 hours and did nothing wasted time. manager does not do his job read more

I wish I could give this place 0 stars. Carlos, the manager is extremely rude and disrespectful. I am disabled and have a hard time getting in and out of the car so I asked a couple of the people in the garage area a question from my car. Carlos yelled at me from across the parking lot stating that I wasn't allowed to speak with them because they are working and it wasn't my turn. He then yelled at me to come inside. When I explained to him that I have a disability and that it's difficult to get in and out of my car, he said he didn't care and that all customers have to come inside to ask questions and get in line. He then proceeded to instruct the employees to ignore me and then ignored me himself. All I wanted to do was ask how much it costs to get air in my tires and if they even provide that service. I asked several times but he and everyone else ignored me. I finally got out of my car and walked in with my cane to ask for the regional managers information to file a complaint. The manager Carlos proceeded to yell at me in front of the other customers despite being disabled and barely being able to walk (I didn't have my wheelchair at the time because I was just driving to the get a pickup order and I wasn't planning to get out of the car). He continued to belittle and berate me accusing me of cutting in line and wasting all of the customers time and cheating them out of their spots. Carlos publicly humiliated me, disrespected me, embarrassed me, and treated me worse than I have ever been treated in any establishment, EVER. All of this over a simple yes or no, 5 second question, "are you able to put air in my tires". DO NOT COME TO THIS ESTABLISHMENT because you WILL be berated and humiliated like I was. read more

Absolutely shocked about the state they left my car in. I noticed the windshield as I was driving away, but as I got out of the car I noticed oil on the roof and hood of my car as well. This is absolutely ridiculous as they also charged me an arm and a limb for maintenance. I will never be going back here again as they were also unresponsive, unprofessional, and clearly negligent. If I could leave no stars I would, DO NOT GO HERE! read more

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I have had a bad experience recently at Firestone in Laguna Hills. I have gone there for 10 years with my 08 Saturn service was pretty good under the manager Tom and another guy. I have had a lot of work done on my car recently, including a thermostat replacement valve, replacement hoses , etc . When I went to pick up my car about a week ago they said everything was all set . On my way home. I noticed it said "change oil soon "I called them when I got home and they said I did not request such Wow , don't you think they could've made a quick phone call so my car would've been completely done with the oil change? I don't have time to keep on going back I decided to go to Firestone at Lake Forest (since it had three stars instead of the 2 1/2 stars in Laguna Hills - to get my oil changed for $49.00, which I say is high !) I was driving my car the next day and went to wash my windshield, and only one squirter worked . Also the receipt said air filter, brake fluid exchange and battery guard recommended. I guess they are too busy to call and verify if I want to replace the recommended items. So I made an appointment to bring it back there so they could unplug my washer fluid. But I decided I'd rather go somewhere else and get better service. I thought Firestone was a good place to take your car but it's just a another big name place which too often doesn't DELIVER big ! Thank you very much for your past service but I won't see you in the future . bye-bye. read more

Was nice enough to tell me they don't service Tesla vehicles for alignment over the phone (said only Tesla can properly align them) due to needing more software to do it correctly for the sensors etc. writing the review so others looking for Tesla alignment can save some time. read more

The WORST service ever Monday - 7/29 - Took my car into the Firestone / Lake Forest (El Toro and Rockfield) store - Asked for tire balancing and alignment - Picked up car a the end of the day and drove home Tuesday - 7/30 - Wife drove car to work, about 12 miles one way - Wife drove car home and complained about a sick smell, then realized that smoke was coming out from under the hood - Arrived home and I opened the smoking hood to find the oil cap was on the side of the engine. - Oil was every where, as you can imagine - tried calling but the store was closed. - I filled the oil, much of which was gone Wednesday - 7/31 - Drove car to Firestone shop and asked to have it cleaned and oil and filter replaced - No call from the store, I called at 4pm to find out the status - Store manager said that they had done nothing to the car and that their tech said he did not remove the oil cap, he is a good employee and would never do such a thing - Store manager tried to blame me for the problem - ABSOLUETLY THE WORST SERIVCE I HAVE EVER HAD - WARNING: BELIVE THE NEGATIVE COMMENTS - I SHOULD HAVE!!!! read more

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Came In When they opened at 8 am on Sunday and told two hours. Been 3 hours and my vehicle is still sitting where I parked car at 815am

Automated response most definitely this establishment didn't reach out to contact me or act concerned in the least that they have in fact damaged all four of my hubcaps while replacing all my tires. In addition my car is seemingly leaking oil now in my garage after they're oil change and services don't take your car here for service you will regret it, and It'll end up costing you more to repair it after their services. read more

If I could give this place 0 star , I will do it . the worst place i have ever been , i went to buy 4 tires for my truck on sunday 19th . heathertold me that they had to order them because they did not have them in the store and I had to leave a deposit of $250 and pay the rest when they were installed, but at the end of the transaction she had charged me for the total of the tires $1301.94. That was the first thing I didn't like it, but I thought. (there is no problem if I have to pay them anyway . and she told me that they would install it on Monday but told her because of my job,I could only get there at 5:00 pm and she told me there is no problem, the mechanics will do it for you. My surprise was that when I arrived at 5:00 pm, heater was gone and Gery, who was at the front desk, I told him that I had an appointment and he told me that it was too late to install the tires. So I told him he better make me an appointment for Sunday. because I know that I am not the only client that is there. the next day heater called me and told me that they can install the tires for sure so I asked permission from my boss 1 hour to be there earlier, I arrived at 4:30 pm on Tuesday and gave to Gery the keys and I sat down to wait, around 5:30 they put my truck in the shop so I thought they were going to start work on my truck, when it was 6:30 pm Gery came out and told me that the mechanic had left my truck there and left without saying anything. Gery said that he would talk to the guy.I understand that they have a lot of work and that is why I had made my appointment on Sunday but they promised me that they would do it before. 1ts I did not like that they played with my time . 2 nd after the mechanic got an attention call I would no longer feel comfortable that he touched my truck . So I decided to cancel the tires. They told me that there would be no problem that they would return the tires and they will return my money, but it has been 2 weeks and I have not heard anything from them. now I made a claim to my bank so that they take care of it. Now I understand why they have 2 stars in customer service ( WORSE PLACE EVER ) I had prolife alignment with them but now I prefer to do my service anywhere else. read more

just now This place honestly sucks. Customer service is terrible! I never recieved a courtesy call. I had to check on the car myself and it was ready but no call. Everytime I come to get some work done on my car it seems worst than before. I don't know what shady people work here but its sad to be messing with people's car to make them spend more money. Karma will come back around. read more

This place has either dishonest or incompetent service managers. Took my car for low radiator coolant level. Leak test is done by mechanic - report says no leaks. Service manager says - no the radiator hoses are bad and need replacing. Estimate $873. Took the car to my mechanic, radiator was half full because of worn radiator cap. Total cost - $70. This is a difference of $800 right before Christmas. read more

Called on Wednesday to make an appointment for Friday morning for a tire rotation. I explained I had to leave by 10am and if that is something they can accommodate. She said it won't be a problem so I made an appointment for 8:30am. I made arrangements with my work to start my shift later that day. On Friday, I arrived and reminded him that I had to leave by 10am but he said he can not guarantee it. I explained that I was told it can be done when I made the appointment and that I can not stay if it will be past 10am. He responded by telling me that he's the STORE MANAGER, then points to his shop and tells me "Do you see how busy we are?" and that I should go if I can't wait. Called Corporate and filed a complaint. I was told the area manager, Mr Pete, would call me back in 48 hours to discuss the situation. Still haven't heard back from anyone. Take your business elsewhere if you want to be treated with respect and that values your time. read more

Good job at wasting time not working. Oil change takes 20 minutes max, they'll take an hour then pull the old "your car only takes the high priced stuff and the cost of labor is up" bs. If talking and browsing on your phone is labor then you pay. I just wanted an oil change and not to be took. read more

Used this shop in September for replacing tires and a wheel alignment for tires that were purchased on Tire Rack and shipped directly to this location. That experience was good so I figured should be good to go for a similar service on another car. Not the case. I showed up at noon, told them I would wait, and 3.5 hours later the work was completed. First thing I noticed when I started my car is the tech did not even reset the low tire pressure gauge. I'll be searching for a more reliable shop next time. read more

Firestone Complete Auto Care - Tires Near Me - Lake Forest, California

Came into location for wheel alignment. Had my car for 6 hours. Promised alignment would be completed at 6. I called several times to get status of progress. Called at 7:30pm. They said they just got my car on the rack and just stared working on it. Firestone called back at 8pm and said it was done. Really? In half and hour? I came to pick it up. The alignment post report came back EXACTLY the same as when I came in. Camber, caster, toe for the front and rear was exactly the same numbers. NO work was done on the alignment while claiming that they did. Gave me a black and white print out so I can't see the red and green outline of the report. Then proceeded to tell me they couldn't correct my alignment because of my worn out shocks. LIES. My shocks are not worn. Shocks is dampening the suspension perfectly. I had my mechanic friend double check the shocks the next day to be sure. The shocks were perfect. Additionally he mentioned that worn out shocks do contribute to bad alignment since the car is stationary and the shocks are not moving up and down. Then they tried to get more money out of me by telling me my battery was bad. I asked for a battery report. They said they didn't have any. I said how do know then if the battery is bad. They said based on experience. I had the battery measured the next day and sure enough the battery is fine measure 12.6 volts. Stay away from these guys. They are crocked mechanics. Wasted my time and got nothing fixed. Wasted more time the next day verifying their lies. Go to a reputable shop if you value your time. Attached is the alignment report as proof that they did nothing. read more

Firestone Complete Auto Care - Tires Near Me - Lake Forest, California

I have been to firestone on rockfield in Lake Forest many times and every time the technicians are very helpful. They always provide great service and get my car back in a timely manner. Dylan is always very attentive and great at running through the options available at the time. Thank you guys so much!! read more