Went in for a black Friday sale for four tires oil change and wipers. Total cost 960. That's a pretty good price. They were friendly explained everything to me. Coffee station needed a little bit of help, but the facility was very clean. read more

on december 3rd i had a unpleasant aggressive encounter that could have turned bad for either party. i came into the establishment i entered the garage door after the employee who the manager identified as jose gave me a head nod after i gave him a thumbs up to drive in he then signals me with his hand to keep driving forward. he then signals me to stop and come to my window. i ask him about a specific service then he told me to give him one second. then the manager who identified himself as yonis (if thats really his name) then stormed in screaming and yelling at me falsely accused me of forcing my way in after "jose" told me to stop he accused me of messing up the garage unknowing that i have a dash camera recording everything. it wasn't until he saw the footage of from my dash cam that he realized the employee jose lied he changed his tone real quick and he gave a fake apology. also after he saw the dash cam footage of jose never telling me to stop, he claimed jose doesn't speak english which i find to be a problem. im calling corporate. i dont understand why you would lie and say i forced my way in after you repeatedly said stop and the dash cam shows the exact opposite you never telling me to stop. the way the manager yonis came at me aggressively because of a bold face lie that the employee jose told, that the dash cam debunked could have turned into a really bad situation if i chose to take it to that level due to yonis approching me aggressively and that needs to be adressed asap. also when i called back to get their name the manager ignored my call and answered after i called from another number.i will make sure this gets handled i have no problem making certain phone calls to make sure everyone in the garage is legal... read more

Firestone Complete Auto Care - Tires Near Me - Lawrence, Massachusetts

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My tires were mounted and balanced properly and quickly at the lowest price I've experienced for this service. The customer service was professional and was very effective in keeping the environment protected from the coronavirus. They did not even charge me for the tire rotation I requested. I could not be more pleased with the service. Also, unlike many of the other tire places, they did not try to sell me add on services to increase the sale. read more

Yesterday, wife took our car there for an oil change and brake pad replacement. They told her that the front tires were bald, and kept trying to sell her new tires. I knew for a fact that they were nearing replacement, but were nowhere near bald yet. I confirmed that fact after we picked the car up. This morning, while my wife was driving to work, one of the front tires blew a mile from the shop. She took it back to the same place, where they sold her two new tires. What an incredible coincidence. When replacing the tires, they tried putting the new tires on the front of the car instead of rotating the rear tires to the front and putting the new ones on the back. The rear tires should *always* be the tires with the most tread. Always. You would think they would know this, but they argued with my wife about it when she tried telling them to put them on the rear. Firestone's own website says to put them on the rear. I would keep tabs on the work that they do on your car. Needless to say, I don't think I'll be returning. read more

I came here to have all season tires installed because this is the closest installer that tirerack.com recommends. I grew up in Lawrence, so I try to support business in town, but there's really no easy way to say this. Very disappointing. I made an appointment in advance. When I dropped off my car, the guy at the front told me it would take 1.5hrs. I sort of had a feeling it would take longer, but I had breakfast nearby so I stuck around and when I came back, they hadn't put my car on the rack yet. Not too big of a deal. Left with a relative and was dropped off again later (It took a total of 3 hrs) on after they called to say my car was ready. I get my keys, check out and go to my car. It's a good thing they make cars smart these days, cause when I turned it on, a got a message saying that my tire pressure was low. I went back inside. They put the car back on the rack and discovered that there were defective bolts on two of the tires. Probably not the shop's fault, but perhaps this is something they should have noticed or at least double checked? I ended up waiting an extra 40 minutes for this fix. The upside: They offered me a free tire alignment (I originally thought this would have come with the price of installation, but it doesn't). Nice! So I dropped off the car again the next day. My car was ready in 3 hrs. When I went to pick it up, however, the guy at the front desk was on the phone. Not his fault, sure, he was talking to a customer. But I literally waited about 20-25 minutes just to talk to someone, and there was no line! The only saving grace here was a super polite employee named Raphael. Even dealing with other ppl on the phone was hectic, cause they seem to have a hard time listening.. I'm not in this area permanently, so I'm glad I won't have to make the decision to never come here again. Sorry, guys at Firestone. In the future, please double check your work and remember that good customer service goes a long way. read more

I've been doing business with the outfit for many years and have frequently been disappointed by their service, but today was genuinely the last day of our relationship. I had taken my Ford E-150 van in there in early winter to have the snow tires put on and the rears bagged for storage. Today I went in to have the snows taken off and and the previous tires reinstalled and was told that they would be unable to reinstall the previous tires. They said they were cupped and would not produce a good ride. There was plenty of tread on them, so there was no safety issue, and this is a 6000 pound conversion van with 200K miles on it, so I'm not focused on getting a great ride. Those tires were fine when they took them off and no one told me they wouldn't be suitable for use in the spring. They wouldn't honor my request to install them and let me worry about the ride. They just refused to install them, hoping I'm sure that I'd decide to just buy some new tires. Not going to happen. In fact, Firestone, look down the long list of my visits and the money I've spent there and kiss anymore of that goodbye. I wish I could post a picture of these tires. Guess that's not allowed. read more

Firestone Complete Auto Care - This is one of the tires Firestone refused to install. - Tires Near Me - Lawrence, Massachusetts

Called Firestone right before Thanksgiving and talked to Kyle, the manager, who managed to fit me in just in time. They have six service bays so no waiting at all. Very helpful staff, great customer service and competitive prices! Needless to say I am a very happy customer and will be coming here for all my future auto needs. Highly recommended if you're in the area! read more

Firestone Complete Auto Care - Main entrance - Tires Near Me - Lawrence, Massachusetts

I am coming to Firestone in Essex st Lawrence , Massachusetts . I am very happy with costumers service by Mr. Jose Polanco . He is outstanding and awesome Man . And I get my new 4 snow tires from this store because he is awesome and polite. Thank Firestone for Mr. Jose Polanco . Cause he made my day read more

Firestone Complete Auto Care - Tires Near Me - Lawrence, Massachusetts

Been here within the past four months, and had great service. Don't know what was up on this day? 07/31/19. Pre- schedule my appointment as usual for an oil change and evap canister replacement. After about an hour the service manager David was arguing with the mechanic Jose who was working on my car while I was sitting in the waiting room seemed to be very heated up. Around 10:30am Dave stated to Jose that I have been here since 7:30am and the argument continued. David stating to Jose that they are not going to spend all day looking for a leak on my car? There are other cars that need repair? I go here to have my car repaired and get it half fixed having to make another appiontment to do a smoke leak check and schedule a day off from work too do this again. Is there a time limit to repair a car here? I am not too happy especially after having two good experiences prior? Also I should have recieved $10.00 off for my high mileage oil change but did not. I also asked for a quote on how much a tuneup would cost and did not recieve a quote. Were these two prior appointments a fluke? David seemed very upset and perturbed with Jose and possibly myself? Don't know what to do next, do I go back here or look for another Firestone repair shop to take my car for continued future repairs. They also don't do exhaust repairs here that I did not know! I needed a new muffler and was told to go to another shop to have that done? Looking for some explanation as to why they could not continuing repairing my car and do the smoke test at an additional cost to completely repair my car, even if it took all day! read more

I have been looking for a good auto service location for months, now that I only have time for maintenance on the weekends. Making an appointment online was extremely easy and I received a confirmation email the next day. I dropped my car off for an oil change, tire rotation, and brake check. The car was ready in about 2 hours and I was also given a quote for rear brake work that will definitely need to be done soon. The ease of scheduling an appointment and the minimal amount of labor time was fantastic. I will definitely be going to Firestone for more car service in the future. read more

I only use our local Firestone in SC for my vehicles, so when my mom's car broke down during our road trip we had it towed here. The staff was amazing. They went above and beyond to help us during this stressful situation. It was right at closing time so they helped us find a hotel and a ride to get to the hotel. They were compassionate and so very friendly. I highly recommend them. read more

Brought my car in for a tire change, brakes and oil change. They called to say they couldn't do the oil change because the oil pan may be damaged. I said hmm, it was fine when I brought it in. Next they had to keep my car 2 extra days because they needed to order a brake part as they "broke" one of the calipers when doing the brake service and they didn't have it in stock. When I call back to follow up the guy at the desk informs me it lost nearly a quart of oil over the weekend - I ask if they touched it and they say they tried to remove the bolt but did not own up to anything more. Funny, I have never had a drop of oil drip from the car in 7 years (this is the first non-dealership oil change the car had ever seen). I pointedly asked when I picked it up if they had fixed it enough that it will not leak oil all over my garage - they said yeah, yeah but go have it looked at soon. I drive home park it, wake up to over a quart of oil on my garage floor. Have to pay $55 to have it towed to dealership as they said it was not safe to drive - I could do serious damage to the engine. Turns out I need a $2500 oil pan replacement and I file a claim - 3 weeks of having no car - claim finally comes back denied. Driving car home and 5 days later the brakes are screeching like a banshee as well as making some other strange noises that never existed before bringing it to this place. I would highly recommend avoiding it at all costs if you have a well maintained vehicle that you car about - because you will likely get it back in complete disrepair. No way am I bringing it back to have them look at the brakes - so a $1300 tire & brake job has now cost me $3800 and the car is still not functioning as it was previous to having service there. They should have never let it drive out of repair shop and are refusing to take ownership of the damage they caused. read more

awful service. didn't call me when they saw my appointment i made online that they couldn't do it (state inspection sticker). let me drive 20 min in traffic to walk me out the door even when i provided my email and phone to them with my appointment. read more

I came here for an oil change and the price and service were exceptional. Isaias was very professional and took care of everything quickly and respectfully. I highly recommend this location for your car service needs. read more

Horrible customer service, seems to be that if you know someone who works there you will be served first. Unfair, go to Meineken instead in Salem NH read more

Had a great experience at this location recently. I was looking to get snow tires for my BMW and Brian was extremely knowledgeable and helpful. With only a days notice they were able to get all the tires and schedule an appointment. Although the actual appointment took longer than estimated (due to it taking longer to get my run flats off than expected) he was very courteous and professional explaining the situation. Would highly recommend this location!! read more

My car was check at Firestone # 000671 on 5/9/19, leaks were found in the differential. An appointment was made for 5/10/19 at 12:00pm. My car was not worked until around 3:00 pm. At 4:30 the manager told me a gasket was need and the car cannot be finish that day. He told me to pay the taxi to work and Firestone will be reimburse the cost. The next day 5/11/19.They called me to let me know my car was ready. Once there he says, I have to pay nothing, plus he will not pay the $38.00 for the taxi. After disassembly the differential, they could not get the right gasket and seals. The old seals were put back and silicone instead of gasket was use. He insisted a job was done because the fluid was replace and the differential was not leaking. After talking with him for a while about his ineptitude, he recommended to bring the car to a Toyota dealer. The car is now leaking more. Those seals are more damage now than before. A horrible bad service was done. Zero star not even one. read more