I recently had the pleasure of dealing with Firestone in Plaistow and felt it important to share here. I called to speak with someone about bringing my son's car in to put winter tires on. Nick, the manager, was the one I was fortunate enough to speak to. He was polite and helpful. He then helped us to set up an appointment and the tires and wheels were changed out in record time. Everyone we encountered at this center was knowledgeable, courteous and professional. We will be back and look forward to recommending Firestone in Plaistow to others. read more

Set up appointment over the phone. Called day of to confirm or see if they could get me in earlier and was told there was never an appointment made, then laughed at by the employee for being frustrated with them. Joke of a company. read more

I took my seemingly perfectly balanced and aligned 2010 Chevy Malibu in for a routine maintenance tire rotation and decided to throw in balance as well. I called to check on it near closing as I had not heard from anyone after having dropped it off the night before. I was told all four rims were bent and could not be balanced. I was offered 4 refurbished rims at $230 each. I opted out of that seeing as to it was riding well when dropped off but unfortunately for me on the ride home it is wobbling so bad it is now practically unusable. I am very confused as to what happened. I will update this after visiting another shop next week. read more

Virtually lied to me -- gave me a price of $1,500 for repairs, yet didn't fix the initial issue I went in for. Took the car to a family mechanic who fixed it for 1/4 of the price and when I showed them the itemized list of repairs scoffed. Only good for alignments. And even that I won't go back for. read more

Dave and the crew there always provide excellent customer service and mechanical maintenance and repairs. The waiting area is clean and comfortable. They have been servicing my fleet vehicle for 3 years now with no issues. I would recommend to anyone. read more

After today's experience, I have to drop Firestone in Plaistow by a point. I scheduled a periodic maintenance service for 9:00 AM. There was a commitment I had at noon, but I figured there was plenty of time. This particular manufacturer-recommended maintenance didn't involve anything big. At 10:00 AM, my car was still in the lot, untouched. I asked for my key back and left. Maybe they're overbooking, figuring some people won't show, and everyone showed up today. I don't know, but I don't have all day to waste. read more

Worst auto maintenance experience ive had. Brought it in because my AC wasnt working and to get serviced. End of the day it was 700$ bill and not even 24 hrs later my AC goes out again, so i bring it back and they tell me its an issue with my thermostat so they replace and charge my AC again. Worked for 48 hours and then went out again after another 500$ bill. 1200$ total and still no working AC, better off at your dealership mechanic. read more

I had great customer service with Lou. He was kind and got me right in for my tire problem. I would definitely recommend him to anyone.

Who is open on a Sunday? This place! I was driving in my neighborhood near a convenience store in the morning. A gentleman heading in stopped and started pointing at my car. I hit the brakes and he asked if I knew I had a headlight out. "I do now," I lamented. I then laughed and said how will we know about such things unless someone tells us. I thanked him and drove home, wondering when on earth I would be able to fit in a replacement appointment. My car was at Firestone in an hour. I called after getting home and was told I could come in that very day by 4 pm. 100 thanks to Firestone! Efficient, kind, and professional. read more

DO NOT go here if Butch is working. Guy is a total idiot and will come up with every excuse he can as to why they can't fix your vehicle and then will send you on your way with front end parts that are worn and loose, and an alignment so bad you'll drive off the road. And his words of "that's as good as we can get it" read more

This place fit me in for an inspection day of, 3 hours after I called. Nowhere else in the area had an appointment. They were fast, polite and repaired the few issues on my truck on the spot so I could pass the inspection. They know what they are doing. My truck is an 87 Ford Bronco II and I had a bad experience earlier that day at the sticker station with the worker looking at my truck and saying "I wont even look at that, I'll just fail it" so I was pretty stressed and frustrated when I finally found this Firestone location. They totally made my day better and I was on the road again within the hour! I'll definitely come back here for my next inspection and for any repairs in the meantime. read more

Went in today for an oil change. Having a toyota camry I should only need standard only ($50). Got charged for full synthetic ($108) for whatever reason and they forgot to do the supposedly complementary battery check service until I had to remind them. My own dealership charged less than this. I don't know who is running it now, but the previous times I came in were great (last year about this time). This left an annoyingly bad taste and honestly would prefer going back to my dealership (which charged me only $50). Such a disappointment, seeing how my last couple times were amazing. read more

Bought my set a tires for my truck there. Supposed to be free tire repair, have a defective valve stem but they want me to pull the tire off and leave it with them because they're too busy! BS will give my business to somebody local instead. read more

Had an appointment at 3:30 in the afternoon. Came in the day before to make the appointment and show them my tires, told them that I would be here with two toddlers and that I was not going to be able to get a ride and would need to stay. They didn't take my car into the shop until 445. It's now 540 and the car still isn't out. Just having two tires changed. Would never come here again. Spoke to the manager and all he said is sorry I can't help it. read more

when in for tires ..tech says I need 800.00 front end work I have it done buy 4 tires I drive away 600 miles on tires an right front tire making noise I call tech says bring it in ..they check it out alignment is way off he says we will do it for free an they will put front right tire on back it will smooth out also he states I need more work on front end an grease bearings[ what] I said no do the the alignment few weeks go by noise an small vibration I call they say bring it in we will check tire balance an if I need a tire it will cost 150.00 are you kidding me the tire is cupped because the alignment was never done rite in the first place I feel firestone replace this tire for free or lets start all over 4 tires balance alignment an see if this time we can get it rite this is the first time ever at firestone I emailed ceo see what happens SocialCare@Bfrc.com I have emailed you at this address an it keeps bouncing I have tried with another email did you get my info thank you. Well after three times they finally gave me two brand-new tires in the back of my vehicle and obviously said I need my work so I got the tires and I'm going to my mechanic and I'm never looking back ok please read I went back and talk to tech 09 Jason excellent guy took excellent care of me took care of the issue an didn't try to rip me off with extra work like others replaced 2 bad tires for free great guy thank you read more

My wife recently brought her car into the Firestone shop in Plaistow, NH for an inspection. She has a late model Lexus GS 350. After the inspection, the technician came out to inform my wife that her car would not pass inspection without new pads and rotors. He then proceeded to give her the hard sell, and try to convince her that the repair was needed immediately. My wife declined the repair, and accepted the rejection sticker. The following weekend I pulled the tires off. The pads were a bit worn, but probably had another 5000 or so on them - they were nowhere near being dangerously worn. I checked the rotor wear - the difference between where the pads ride on the rotor, and where they don't was about the thickness of a piece of paper. The rotors had no grooves or warping - they were perfectly smooth. I measured the thickness of the rotors at the pad, and it was 21 millimeters. The minimum allowable thickness according to Lexus is 16.5 millimeters - so I was well within spec. The rotors looked almost brand new. I replaced the pads myself, then brought the car to another shop for a new inspection, and asked him to pay particular attention to the rear brakes. He completed his inspection, and told me that the brakes and rotors looked perfect - nowhere even near time for replacement. I suspect that the Firestone shop saw a little old lady come in, assumed that she knew nothing about cars, and figured they could scam her into a new set of brakes. Fortunately, my wife did not fall for it. We will NEVER use this shop - or ANY Firestone shop - again !!! In addition, I will tell my story to as many people as possible. SHAME ON YOU FIRESTONE !!! read more

[[hurrumph]] the troubles of being a "grown up" - must.buy.new.tires. With winter around the corner I faced the facts that being a part of being a responsible driver is investing in the materials that will keep you safe on the road. Quote-hunting commenced; I discovered that tires are mad expensive, yo. After hunting around online, in town, and across the state, I called Firestone in Plaistow at the recommendation of a friend. The service was honest and straight-forward. The gentleman on the line informed me of the benefits of the tire I was considering (Blizzak) . The good-natured and honest advice is what swayed me to buying with this particular store. This location is relatively new and conveniently located off of 125N. Comfortable lounge area while you wait (this Yelp review brought to you by: free wi-fi!). Mike was helpful and friendly - he seriously raised the bar for auto specialist auras (so neighborly! as is the way of NH!). In the end, I was paying exactly what I wanted and new I would be feeling a lot more confident during my long Northward commutes. I will have to update once I've gotten good use out of the tires - but my service experience is a 10 out of 10! read more

I have been bring my cars to them for years with no issues, their prices are fair and service is very good. As all tire shops we are advised of pending issues that they found during our visit, and provided a quote. I'm sure it's viewed as a sales opportunity but it's not done in a manner that is uncomfortable or aggressive. Both of my kids now use them as well. Keep up the good work. read more

UNbelievable! So, I walk in there around 2pm(closes at 7pm) to ask for a tire balance and rotation. A very basic maintenance service that doesn't take more than a half hour and the service rep tells me he's only got ONE tech and tries to reschedule me for the next day!! Completely unacceptable and highly unprofessional. I suggest New Management maybe? read more

I have had great experiences for the most part but i know a lot about vehicle used to fix my own stuff as much as possible good deals on tires bought two sets for both my trucks. had ball joints done on one side was a bit pricey but work was great the put in the greaseable ones so they should be no more issues . the plaistow store does a good job read more

A whole new crew but the service continues to be the best in town. They even put in a movie for my little girl to watch while I was there. To me, that shows they care more about their customers than just servicing a vehicle. The place is clean and the people there have genuine fun being there. AND they gave me the coupon pricing even though I forgot it! Wow Great job read more

I have been coming here since July 2017. Honest guys who do great work! The minute Mike started speaking with me I felt respected; as a women getting our cars fixed it can be intimidating at times when you don't understand everything. He broke things down as to what is going on with the vehicle. When I came in with my girls Mike put the TV on the kids channel, how awesome! Whenever our car breaks down I call AAA to have it towed to this location. Awesome customer service. read more

They change my tires twice a year. Mostly good. Last time they tried to charge me an extra $50 or so for work they didn't do, and I caught it and had it taken off the bill. They're also short handed this winter and it took several hours to change the tires, but not the end of the world, no one's perfect. Overall, they work hard and do good work. read more

Unfortunately, my husbands last visit to this shop will be the last for our family. We have been a long time customer of Firestone. From tires, to service to inspection stickers, we get almost everything done here when needed (and my husband can't fix it himself, haha). Lately though, it seems as though they are always recommending to get additional things done while getting our vehicles inspected. While some are valid, the last visit was unacceptable and we felt that either 1. The techs need further training or 2. They are trying to get you to pay for more than what you need. It appeared to be the latter in my husbands case. During his annual inspection, he was told he needed his ball joints replaced. My husband, pretty knowledgeable about vehicles, knew this wasn't true, but got the $700 quote and declined (mind you, he still had to pay for the failed inspection and an oil change which he needed). Immediately he went down the road to Jack's and explained his situation. The guy inspected his vehicle, right in front of him, and said "your ball joints are completely fine" and even showed him. My husband also mentioned that the last time he went to Firestone for an oil change, they "recommended" he replace his water pump because there was a small leak. Guess what? No mention of this at Firestone during his inspection, and the mechanic at Jack's checked it out and stated it was completely dry. My husbands inspection passed successfully at Jacks. $85 later! I'd like to give Firestone the benefit of the doubt, but they proved to me that their practices as of late are shady. I expect honest and trustworthy professionalism when I'm paying money for services. I also emailed customer service on this issue a week ago, and haven't received a single response back. Disappointed to say the least and annoyed we had to waste money there for a failed inspection when nothing was wrong in the first place. read more

Went in today about 11 for an oil change while I waited for my appt. at the local town fair tire. I worked Desiree who was courteous, knowledgable and friendly. Worked me on finding a more appropriate tire for my needs and ended up walking out with four new tires on my four runner. I left very happy as it was a painless process. I will 100% be back to that store as needed. read more

Made an appointment 4 days in advance for a simple oil change and inspection. Despite calling ahead, I was forced to wait for almost 2 hours in their waiting room while they attended to other guests before my car. Go find a local mechanic, this location is a waste of time read more

I just deleted a very negative review I had written almost 4 months ago on this location due to the actions of the manager there. After seeing my review, the Firestone manager, Lewis Ward reached out to me and wanted to turn my negative experience into a positive one. He asked me some questions and researched what I had told him. In the end he did turn my negative experience into a positive one and I thank Lew for this! He is one of the good guys! read more

We stopped here on our way to a vacation in Maine. Our air conditioner had quit in our PT cruiser. This unit had been replaced a week ago by a firestone service center in New Jersey, then replaced again a few days later when it failed. We arrived with almost no advance notice. They were very concerned about our interrupted trip. They had our car in the garage within 10 minutes. They concluded the previous service had used the wrong mixture of fluid and oil in the system. THe whole operation took about 90 minutes. No charge. We spoke with both the manager and the technician who urged us to come right back if there were any more problems. No need, it was fine. read more

Always taken care of professionally. Fair pricing and the manager Lew is a great guy to work with.

While taking my vehicle for an oil change I needed to use the facilities. It was totally disgusting. I can't believe they would allow that to be in that condition for people coming in to use while waiting for service. The services were good and it seems that they were very thorough. However their prices are quite steep once you get past the inexpensive oil change. read more

Brought my truck a few weeks ago for a basic tire rotation,tire balance and alignment. I mentioned I had 33inch tires and the gentlemen in charge said it wasn't a problem. I was in and out in a very reasonable time. Staff was amazing and friendly. Highly recommend, will be back. read more

Received courteous service over the phone, ordered the tires, they called back with a convenient service time. Work was done promptly and price was exactly as quoted. A great customer experience. read more

This is a fine place to get your car served. The waiting area is clean and offers free WiFi. The staff is friendly and courteous. Their pricing is fair and consistent. Access to the facility is convenient from 125 North and South, and from Plaistow 121A / Westville Rd. read more

I went there on Monday 04/24/2017 after buying tires at the competitor across the street with a flat tire but they could not fix it until Friday. I went to firestone across the street and they took me right in no questions asked adding a fantastic job repairing my tire. They have me as a customer for life read more

Seriously?! They told me I needed a new TPMS since mine was cracked and leaking. I asked if I could buy one online ($30) as opposed to theirs ($70) and have them install it. They said yes, no problem, will install for $20. After the install, they said I needed to drive in order the car computer to pick up the new TPMS, which would turn off the low pressure light on the dash. This didn't work and after consulting with the dealer they explained that a which they apparently did not have, was needed in order to pair the new TPMS with the computer and they would do it for $47. I asked Firestone to pay the dealer bill and the defensive excuses started: - it's my fault since I bought the part - they were doing me a favor - they did their job since the new one no longer leaked (I guess it doesn't have to work properly) - I'm SOL and need to go to the dealer and pay up Finally they gave me my $20 back but trust is now gone. If you go there, be forewarned... read more

Had a 5 o'clock appoitment and got there at 4:50. Stood there and waited exactly 10 minutes while person was on the phone with a not so satisfied customer. When I actually stuck my head in (after being ignored for 10 minutes) there were actually 2 service reps sitting there. Just summed up by saying "CANCEL MY APPOINTMENT" and walking out! Will be sticking with Freedom Tire as they've NEVER left me standing there for 10 minutes without even acknowledging me. WILL NOT return! read more

I've been meaning to put an update on this review--- after having a great experience, I went back and purchased all new tires at this location. Had them mounted balanced--the whole 9 yards you expect when you get 4 new tires. I expected they put the tires on correctly--- well it turns out that I went to get an oil change and some other maintenance work done a few months later at my regular car maintenance place. The shop tells me that my tires were uni-directional and they were ALL installed BACKWARDS. The shop proceeded to show me, very clearly marked on the tires was an arrow and directions that clearly state- "mount in this direction". They were all backwards. I did go back to Firestone and had them fixed, but in my opinion, this should have never happened. The person installing the tires should have been knowledgeable enough to install them correctly. Maybe I should have "checked" this, however when I am paying for a service- especially a car related service- I should be able to trust in the provider. As the tires are supposed to channel the water away-- when its rainy/snowy- it was a potential safety issue. Not happy will not be going back with my new car. read more

I came here about a week ago to get my coolant flushed. I usualy work on my car myself but you need a special tool to do a complete flush unless you want to splice a T into a hose but anyways they have a nice waiting area were you can watch the garage through glass. After about 15 Minutes I noticed they still hadn't drained the coolant I figured they couldn't find the radiator drain plug witch is in a very weird spot behind the head light. So I got up to tell the guy at the desk were it is and he said they just got off the phone with the Jeep specialist about it and figured out were it was. I liked this because they could have easily just not drained the radiator and flushed the rest of the system but they took the extra time to do it right. And they were also very professional about everything. read more

It was our first-ever visit and we expected today's typical 'what do you want' bad attitude, especially on a Sunday morning - we are still in shock at how polite, friendly and helpful Matt was from the first minute we were in the store. He was incredibly knowledgeable, explained our options with clear pricing and made us feel very comfortable, I had concerns coming in based on previous bad experience with other installers. Quite honestly we were blown away by his really great attitude and fantastic service as well as 2 other Techs (Adam & one other) that helped us load/unload my car, they could not have been more friendly and professional. Without exaggeration, I can say this was the best experience I have ever had with annual tire service and you have 2 new customers for life. Oh, and can I mention how quickly my changes were made? We agreed I would return later in the afternoon to pick up, but all 4 tires were completed in well under an hour - another unexpected, added bonus. It was clear to see why Matt Mondello is your store manager, he was unbelievably awesome. Firestone quickly proved to be a first class operation from beginning to end, we are beyond impressed and will share this experience with anyone and everyone we know. This level of service far exceeded any I've had with the Mercedes dealership, they could learn a lot from your Plaistow team - Thank you! Lastly, the price changing 4 tires was ultra competitive and better than ALL the local competitors. read more

Great place, awesome customer service and reasonable prices. Very honest