Feels like I was taken a little, I usually don't add anything to an oil change but must have had a…read morelapse when asked to change the cabin filter. There was no price quoted, no physical receipt given. Didn't notice the 6X up-charge until I saw the emailed receipt. But lesson learned.

Horrible experience. Car developed leak around filter...they informed me to go see another…read moremechanic which I did. New mechanic determined that filter housing was not properly cleaned before new filter installed. Replaced with new filter and all is well. These people do not have basic automotive experience to change oil and SHOULD NOT BE COUNTED ON TO DO A PROPER OIL CHANGE.

In and out quickly and the guys do a great job. I'll be back for sure. Look on their website for a…read morecoupon.

I usually have a good experience here. But today, not so much. They told me that my skid plate…read morewasn't usable -- as they wrote on my receipt the "skid plate bolts were missing on arrival," and the "skid plate being held up by zip ties." They told me that they would have to take off the screws and then couldn't put it back. They showed me one of the screws that they say were stripped. Since I've only come here for oil changes (and once at the College Hill Valvoline), and I don't change my own oil, it had to be Valvoline themselves in the past who stripped the bolts and put on the zip ties, without telling me there was a problem. And their only solution was to chop off the bolts? They don't have any replacement bolts they could use? They did ask if I wanted the oil changed, before they took off the skid plate. I did agree, because I needed an oil change and, yes, they did the work. They said that the car probably would be okay without a skid plate. When I asked if the problem was that they don't have the bolts or if the problem is a bad skid plate, they replied that it's "either" that they don't have the plates or the skid plate is bad. Huh? In other words, they don't really know which is wrong, and didn't care to go the extra mile & try to find out and try to replace my skid plate. They really weren't that concerned that I was losing a car part here and a protection for the underside of my car, nor did they really take responsibility for the problem. And it wasn't an easy communication: the person handling the case spoke very quickly, with poor enunciation in between his words, so I needed to keep telling him to slow down & speak clearer. He hadn't really learned how to use a "customer voice." For the price, not sure I got good value here. I lost a skid plate, & will need to go back to my dealer to get a new one put on. (Correction: after calling the dealer, I went back and got the skid plate, which Valvoline had already thrown in the dumpster, and the dealer is going to see if they can put it back on, using Honda's bolts). As I said, I usually get good service here, but am totally unimpressed by the current crew they have working there.

The team at Jiffy lube Did a great job they serviced my radiator on my 2018 4Runner and change the…read moreoil and rotated the tires. The team was very professional and quick though they did leave some grease handprints near the hood of the car but has to be expected and I did not mind as I just took my car to the car wash as I was planning to anyways The lounge was nice and cool in the full fridge of water was a refreshing side I would recommend this place and would be returning for future business if I lived in the area. I believe the prices are fair and the quality of the work is adequate for the facilities.

Came in for oil change. Was told needed a new belt and brakes. Fair. Was told this would all…read moretake 30 minutes. Sounds great. 5-6 hours later after a $790 bill we leave with engine light on and need to take car to GMC only to pay another $400-500 to fix the work they did. Learning here is this location has no business working on GMC Yukons at a minimum. Clearly had no idea how to actually work on the car. Still waiting call back from manager....

Last Saturday my Wife's car died at the gym. She called our insurance for road side asistamce and…read morethey determined it was the battery and or maybe the alternator and towed it to one of the insurance companies recommended shops in West Chester, this Meineke. With in a few minutes of it being dropped off they called my Wife and explained in was the battery and that replacing a better on this vehicle was different and more costly than most. They replaced it called and she picked it up 3 hours after breaking down. She said they were very professional and great. Thanks Meineke.

From the owner: Meineke offers complete Automotive Repair Services for all of your car care needs and maintenance…read more From scheduled maintenance and oil changes to exhaust repairs and brake repair services,our quality Auto Repair Services from professional technicians will restore your car to top condition.

Just moved to Mason last week from CA. Needed an oil change after my Cadillac drove over 2200…read moremiles here. I have been to quite a few Valvoline IOC's in CA. This one is AWESOME. Quick, efficient and super awesome employees working here! Gary was the main man I dealt with, but the rest were awesome also. I would HIGHLY recommend going here!

I hit my oil, transmission, and differential fluid changed there. I didn't know enough about the…read moredifferential to know that when they were done and told me I had a leak that they had caused it during my service. So now I have to have work done on my differential to repair the leak a which is either about $150 if my husband does it or $300 at the shop. The oil change went fine, and so far the transmission drain and fill hasn't lead to any problems.

Dre and his staff were so attentive and communicated tremendously. I thought I needed a coolant…read moreflush along with an oil change. Dre came to me before they started the process and said the coolant flush was not needed. He was very upfront and walked me through why it wasn't needed. I greatly appreciate the speediness of services and the money I saved by Dre being upfront! Also, be sure to check their website for a $10-$15 off coupon for your type of oil change.

The two gentlemen that helped us were so sweet and very diligent. Great experience all around!!read more

Stopped in for an oil change and a tire rotation. Olivia took care of us, she is super friendly…read moreand professional. Quick, easy, and service performed properly. Thank you We will be back soon

I came here to get a patch fixed and their found the patch and fixed it for $27.75. Pretty straight…read moreforward. Although I had to wait for more than an hour and forty minutes, despite specifically asking If it's going to take a while, on the phone. Free coffee and Tv is available in the spacious waiting area.

Came in trying to get spark plugs replaced they quoted me over $4000 for other crap that I didn't…read moreask for I said no to their services and they still charged me 200 bucks for a diagnostic that says the same exact thing that my free diagnostic from AutoZone said don't recommend these guys they upcharge the hell out of everything and don't care about their customers. All they care about is money.

While getting our tires rotated at another business, we were told that a lug stud broke and to…read morevisit Tuffy for it to be replaced. When I arrived without an appointment, Tuffy went ahead and did a full car inspection and provided photos while replacing the stud to ensure no others were damaged/broken. We found out that we were in need of new brakes, as our front pads were in bad shape--1 mm thick. The gentleman running the front of the shop was extremely helpful when talking me through the inspection results, never feeling "pushy", but simply to just educate me on what was going on with my car. The gentlemen offered me a ride to my apartment down the street while my car was to be worked on for the next few hours to avoid having to pay more money on an Uber. I truly felt that their staff cared about my experience, and did not take advantage of me. I believe they went up and beyond to ensure that. Great experience!

Called out of the blue to get an appointment for an estimate. Was scheduled within the hour. Got…read morethe estimate in 30 minutes with no pressure to get the work done. Got some of it done in less than 30 minutes and was on my way. Quick and painless. Reasonably priced and I felt the difference afterwards. Thanks Nicole and Lauren.

Fast, friendly and able to get me in on the spur of the moment. I was very please at how quickly…read morethey were able to help me out. My go-to is to contact the dealership where I bought the car but there is always a wait to get in and then they want to try and up sell you on 20 different other things. This was a pleasant surprise, just quick service and no added run around. I will be going back in the future. Thanks!

They checked out my MIL car well and replaced all fluids for a great price and quickly too.read more

Had a garaged car that had a tire go flat. AAA towed it because the tire wouldn't hold air. All…read moretires still had great tread life, but this one failed. When Gavin called me, he cited a LAW in Ohio and said it was "illegal for those tires to be on the road." That's a lie. A. LIE. I investigated and went to various Ohio government websites. It was a lie. Talked to another repair shop. Still a lie. Now, to be fair, it might be a TD POLICY, but it isn't a law. On top of that, Gavin stated that the tread on the tires was "pretty low." But the tread depths were between 5-7/32 on the four tires. Nothing to be concerned about, and most definitely NOT "pretty low." Gavin tried to sell me FOUR (4) new tires. Now let's say that TD has a POLICY that they won't repair a tire. Fine. But if only the front right had issues, then AT MOST, Gavin should have been selling me two new tires for the front (so the car would ride evenly). I certainly didn't need four. And despite asking him for the cheapest tire they sold, when I got home and checked their website, there was a cheaper tire that would work with the car. When I went to the store to retrieve my key so we could have the tire replaced elsewhere, I found that the car had never been moved. They never even bothered to put it on a lift and see what the issue was. Once inside, I told Hunter (boss?) about Gavin's lie. Hunter backed him up and said Gavin may have mispoke, but that it was a regulation and "every tire shop" he's ever worked at has to follow that regulation. After getting the key, I came home and researched that statement further. Not true. Here is a link https://codes.ohio.gov/ohio-revised-code/section-1345.022 . If this is a TD policy, then just say that. "Hey, we won't work on older tires because we don't want to get sued if the tire fails after we repair it." That makes perfect sense. But don't lie. And don't keep pushing all-season tires on me when I've told you the car sits in the garage and doesn't need them. Today TD lost my whole family's business. And I'll be telling all my friends. I don't know if they thought a young girl (it's my daughter's car) or just a woman (me) was gullible or if TD has such hard commission quotas for its staff that they end up lying to customers. Either way, it's unacceptable. (Oh, and a highly respected repair shop in town wanted to look at the tire before selling me any new ones, stating that he might be able to fix it. And I told him how old the tires were, and he said age shouldn't be the only factor considered.) I will never go back to any Tire Discounters. Ever. Oh, and the reputable shop found the issue. The center piece had warped over time and merely needed to be sanded so it was round again and would seal tightly against the tire. No more leak. No new tires necessary (Gavin!!). And all for $40. Thanks for nothing, Tire Discounters.