We woke up at the hotel with a flat tire - thankfully Firestone was around the corner. They are extremely understaffed. It shouldn't take 3 hours to evaluate the tire and either sell us one or fix it - but it did. However - the staff is awesome. Like others stated in their reviews the customer service goes a long way. The wait hindered our vacation progress but the staff made the time spent waiting tolerable--- to a point. We decided after hour two of waiting to see if they would look at the balancing and the small vibration we felt while on the road. I give them 4 stars because after visiting 3 Firestones in the Cedar Park & Leander, TX area these guys finally fixed a balancing issue we couldn't get the three stores at home to correct. read more

ZERO STARS DO NOT RECOMMEND! This place is absolutely horrible. I need a simple diagnosis on my car to get it fix and after 2 weeks, they didn't and failed give me and update me on what's going on with my car. The manager fed me lies as if they were diligently working on it but the car was in the same spot I dropped it off at. completely wasted my time! I could have easily had the car diagnosed and repaired with the time they had it. read more

Online for this store, the tires listed at $250.00. Online it stated that mounting, balancing, and tire rotation for life was included in the price of the tire. So technically, that should be $1000.00 plus tax and an additional disposal fee. So, roughly $1200.00. The person at the counter quoted $1620.00. After expressing the concern over the information on the Firestone website for their location, NOTHING. No interest in confirming, which would have been easy enough to do. We will not go back. Got the same 4 tires at a local competitor out the door mount, balanced, tax, disposal fee, etc. for $1256. Never going back. read more

I've been using Firestone since 2000. They have now become untrustworthy. I had my truck in there six times for a simple alignment issue. I've caught them several times recommending parts I didn't need. I don't know if it's fraud, incompetence, or stupidity, but do not take your car here! A once reasonable and trustworthy business has gone down the toilet. read more

Unprofessional at its highest, say one thing get in your car and it's another, came in for spark plug replacement prior a week back they changed my starter, Now why is it I have motor issues and it's knocking ?!? It's only 4 spark plugs and yall didn't say it was an issue last week when yall changed the starter ! Then when I get there they act like nothing was wrong or the motor Issue till I got in and cut the car on. it's shaking motor knocking and check engine light was on. claimed they did a diagnostic but didn't mentioned the check e light was on! Do not and I repeat DO Not bring you vehicle here not even for a simple oil change read more

This Firestone Store is the best!! Brandon went Above and Beyond to take care of my Daughters Battery issue. A cold rainy Sunday afternoon with all bays full of, Brandon managed to help her get going. I strongly recommend this location for your tire and automotive needs. Ask for Brandon!! My family will certainly be back for Tires and Service. Thanks Brandon for your Kindness and Great Attitude. read more

These guys are the best! Had a tire issue at mile 600 of a 1200 mile drive. It was Sunday and they were the only ones open! They got us in and out even though they were booked solid since it was an emergency. Great price and excellent service! Can't thank them enough for getting us back on the road. read more

Finished the tire rotation in the same day but forced me to wait until the next day to pickup because they had already "logged off" for the day when i arrived after they called me for pickup read more

Service Was pretty Good but when it comes to handling business Not Good. Came in for overheating problem I was told they were able to take care of problem when I went to pick car up I was having same problem within 3 mins off the lot brought car back and explained to them they told me I would need to visit the dealer after they told me they were able to take care of problem. So basically I paid for them to do nothing. Thanks To Mr James A Complete Scam If you ask me. read more

Young lady just started driving comes to your store . Asks for oil change and tire rotation . She clearly told the associate she had a online coupon and she has 800 dollars of Bridgestone ectopia tires . Did they go to car ? No they put in the system a car care package. Is this girl overwhelmed ? Yes now she's paying 10 dollars for a service she did not need. Recommended issues with the package . None None . Online coupon for the oil change ignored final payment 66 dollars ! They charged her for 6 quarts of oil for a car that takes 4 and half . John DaSilva would be lived .Good Man . No complaimt never going to Firestone again. How hard is to treat future customers right read more

Firestone Complete Auto Care - Tires Near Me - Memphis, Tennessee

I was in a terrible jam due to faulty workmanship back when my car was brand new. I headed here to Firestone because at the time they were the closest spot to where my car broke down while driving. I explained what I thought the problem was, still, mechanic after mechanic wanted to take a turn at starting the car and listening and rolling it out. Every time they did this it was damaging the car. At the end of an hour of pacing, listening, starting and gossiping amongst the other mechanics, they told me they didn't know what the problem was and I could take my car whenever I liked. Nincompoops. read more

I recently replaced a battery in my vehicle. When the battery died the very next day, I took my vehicle in to this location to have the electrical system checked and an alternator replaced, if necessary. As part of the service, Firestone said that they would also perform a complimentary "Courtesy Check" of several items on my vehicle. When they called to tell me my alternator had bad bearings, I asked them to replace it. But, the dealer tried to "up-sell" me four new tires and a full alignment service for over $1,000. I declined. They called later to tell me the vehicle was ready. I picked up the vehicle, but the car would not start. They had failed to charge my battery. Once the battery was replaced, I was on my way. I traveled no more than 50 miles when my motor began overheating. One of my belts running the water pump was bad, had broken while I was driving it, and then slipped off the water pump. I had to have another mechanic replace all of my belts. The "Courtesy Check" had not been performed by the technician. Furthermore, when he removed the bad belt and put it back on, he failed to notice or inform anyone that the belt was bad. This place didn't mind offering me over $1,000 worth of services (tires and alignment) that I did not need at the time, but totally failed to inform me that my belts were bad, and furthermore put bad belts back on the vehicle and failed to charge my brand new battery which was supposed to be in good condition. See the photos showing that the Courtesy Check was NOT performed and the belts were NOT inspected (even though the technician had to physically remove the belts to install the alternator). Photo also shows that the battery was in good condition; yet they delivered it to me totally dead. read more

Firestone Complete Auto Care - Nothing was checked; not even the belts - Tires Near Me - Memphis, Tennessee

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Had a flat and my spare tire did not have enough air. Luckily I was a few blocks from my local Firestone. Visited them at 6pm with a sigh of relief. After explaining my situation and need the man at the counter informed me they close in an hour and did not have time for me. Customer service at its best. Not even an offer to give me some air! Thank you Firestone. read more

I wish I could give zero stars. How do they set appointments at 8am for two of my vehicles and then don't open until after 8:30am and act like everything all good and dandy like us customers don't have other things to handle. Clearly they don't care about the time they're supposed to open and appointments set at certain times. read more

Wish I could give them a 0 stars! Don't bother setting up an appointment as 7 hours later you will be told there aren't really appointments on Saturday's, even though they scheduled an appointment... for in my car to oil on the outside of my door, drive less than 2 miles and my car now smells like it's on fire! Right now I am praying they didn't screw something up! So I'd think twice! Will not personally be stepping foot back in this location!! read more

The service does take a bit long. Long enough where you'll have time to master that game of Tetris on your phone. However, given that fact, the service is KIND, and to me, that goes a long way. A very long way. Not knowing a ton about tire/alignment issues myself, I feel comfortable bringing my car to this location because it's a big name that I trust, and I am pleased with the results. read more

I took my son's 2008 Honda Civic to this New Brunswick location last Sunday, July 12 because it was running hot. I paid $99 for a "diagnostic" and then $244 for suggested coils. The mgr Ed Towns also suggested $200 spark plugs which had already been replaced July 11. He called and said my "lil Honda was ready" I paid $344 and picked it up. It ran hot and broke down across town July 12. I paid $60 to have it towed back to them where they suddenly announced it was the engine heads and nothing they could do. I have been waiting 3 days for Ed Towns to call me back about how this "diagnostic" didn't reveal any of this engine failure 2 days ago before I paid $344 then $60 and probably another $60 to have it towed away. Stay tuned.....they might do the right thing. read more

I was driving to California and stopped at this firestone location, very friendly, professional staff. Got new tires and was in n out asap, Mike made it possible for me to be on my way since I was limited on time, I was very satisfied with the service of my car and visit, I would definetly recommend this firestone to other locals in the area or if ur just passing through on the I-40 and need service on ur vehicle or tires this is the place to go. read more

This Firestone customer service and quality of work lacks in so many horrible ways. Regardless of how close it is to my house, I will always drive to popular. read more

I only go to Firestone and have always had awesome service. At this location only, they take expired Firestone coupons!

Took my car in for an appointment at 9AM and left it until 12:30PM. I called to check if my car had been serviced, the service being 2 tires replacement and alignment, they told they haven't even begun to start on my car. I have never seen a Firestone so lazy and casual at their job. I've been a dedicated customer for 2 years taking in various cars and referring friends and coworkers to take their cars in because of their professionalism and somewhere I can trust. I will never return to this Firestone again. read more

Needed tires for my truck. This was the least expensive place in the area. Did not try and sell me a lot of bull I didn't need. Tires are highly rated and the service was fast fast fast. Staff here was exceptional. read more

This place is terrible. Their work may be ok, but they obviously have too much business. They sold me a lifetime alignment deal, problem is that you will be there all day to get it done. Spending 5 hours there is not abnormal. So unless you have alternate transportation I wouldn't recommend it. read more

This place is terrible. Their customer service is always horrible. Every time I have been here, it seems as if they don't have time to fully take care of my needs. Their work may be okay, but their customer service is very lacking. I will not be back. read more

I learn that the dealership maybe higher but I think it's worth it in the end. Firestone will not admit to their errors and charge you for something else. My reason for going was the affordability but it doesn't add up to that after several visits and the same issues. Not the best customer service. I think everyone experience is different. Unfortunately, my experience was not so pleasant. read more

I took my van to get an oil change and picked it up the next day. 25 miles away from the store my rear main seal blew out. Firestone sent an adjuster out to investigate and found that the seal blew out due to normal wear. Not due to the technician overfilling the oil. Also the same technician forgot to change the air filter that Firestone charged me for. Now I am stuck with a broken van and all the repair bills. DO NOT DO BUSINESS WITH FIRESTONE!!!!!! The only reason they got one star is one star is as low as you can give. read more