Outstanding Customer Service - Above and Beyond! I can't say…read moreenough great things about the team at Mavis Tires & Brakes in North Charleston! A huge thank you to Jeff, Derrick, Bennett, Nick, and the rest of the incredible team for going above and beyond to help us with a situation that was anything but ordinary. Somehow, a snake had made its way into the tire of our truck and traveled through the vehicle--and it was absolutely determined to stay there! Instead of turning us away or giving up, the team showed incredible patience, professionalism, and persistence. They worked together until they were finally able to safely remove the snake. Even better, the snake wasn't harmed during the process, which speaks volumes about the care and respect they showed throughout the entire experience. This wasn't just excellent automotive service--it was exceptional customer service. Their mission and values truly came to life that day: "Putting customers first, delivering high-quality automotive service, and maintaining value-oriented traditions." Based on our experience, those aren't just words--they're the way this team does business every day. Thank you again to everyone at Mavis Tires & Brakes in North Charleston for your kindness, teamwork, and willingness to help with one of the most unusual situations we've ever encountered. You turned a stressful experience into one we'll never forget. We highly recommend this location to anyone looking for outstanding service from people who genuinely care!

I went to this tire shop and was sold the wrong tires for my vehicle. I brought the issue to their…read moreattention the same day, and I was told that the correct tires would need to be ordered and that I should bring the vehicle back. What followed was extremely frustrating. I made several trips back to the shop to get the correct tires installed. On more than one occasion, I even left my vehicle there, only for them not to get to it. Despite already being a customer who had paid in full, I consistently felt like I was being pushed to the back of the line. After all of the back-and-forth, they finally installed the correct tires--only to call me afterward and tell me there was an additional fee. I paid the fee but explained that I did not feel it was fair, considering the circumstances. I was told I would need to speak with the manager. After initially disagreeing with me, the manager ultimately refunded the additional charge. I appreciate that the manager eventually made things right by refunding the extra fee. However, the entire experience was unnecessarily frustrating and time-consuming. The repeated trips, delays, and lack of consideration for a customer who had already paid and were waiting to have their issue resolved left a very bad impression. Unfortunately, because of this experience, I will not be returning to this tire shop. I hope this feedback is received seriously and will help improve how they handle situations like this and prioritize customers who are already waiting for service.

I had a leak in my tire but had to go to the doctor. Some gorgeous black guy came out and put air…read morein all my tires Going to find out what happened with tire but will buy from him if needed

About 2 years ago, my car had a rough idle and it would occasionally jurk while driving. I went to…read more2 places prior to Pit Stop and they were not able to figure out what the problem was. Pit Stop diagnosed it within 15 minutes! Not only are they good and fast at what they do, but their prices are very reasonable. Most important, they are honest! The owner/ manager, Leon is a great guy and will give you options, depending on your cars situation. I've been to a few mechanics in the area and I think Pit Stop is as good as it gets.

Hay tire is always reliable and kind. They helped me fix my seatbelt in 10 minutes and I know the…read moredealership would have charged me a fortune. My family has used them for years and the have always been very competent at a reasonable price.

I have used Hay Tire Charleston location for years and have always been satisfied BUT today things…read morechanged. I made a 9am appointment for just a tire rotation and balance. I dropped it off at 8:35am and was told they close at 1 on Saturdays and should receive a call before 1 to pick car up. At 11:30 I assumed the car was finished and they forgot to call so I just head down to pick it up I arrived and was told they never got to my car. No sorry how can we make this up just a " we ran out of tome". Why was I given an appointment for 9 am if they couldn't do a simple task. I have 3 cars that they replace tires on. I do not feel like a valued customer

I would like to thank the service team at Pep Boys, very up front about my vehicle from start to…read morefinish, very honest about what was needed for my vehicle and toke care of the situation, will definitely be back in the future for their services!!

Just to be straightforward: Do not go here, and do not let anyone you know go here. The Pep Boys…read moreaccount will comment offering to reach out and then do absolutely nothing. You know where to find me if you want to make things right. I rarely write reviews, but people need to be warned about this business. Story time below if you are interested. At first, it seemed like a good experience. I called on Friday and spoke with Bernie, who quickly gave me a quote for a little over $1,300 out the door for the four tires I needed. He set me up with an appointment to drop my truck off Monday for installation. Monday morning, I dropped off my truck and was told the tires would be done and installed in just a few hours. Around noon, I called to follow up and spoke with a different employee who said my truck was ready to be picked up but two TPMS sensors weren't working. I told the shady salesman on the phone that all four sensors were working fine when I dropped the truck off and declined the $200+ service he tried to sell me. He claimed that in his "30 years of experience, this happens all the time." I decided to trust common sense instead. When I arrived to pick up my truck, I was greeted by that same shady salesman with 30 years of experience sitting behind a counter stealing from people. He tried to charge me nearly $1,700 even after a 10% first responder discount. I told him that was incorrect and not the price I had been quoted. After some discussion and pushing back, Bernie finally came over and admitted that the promotion he had quoted me on Friday (and scheduled the appointment for) had expired on Sunday. After more back-and-forth and explaining how unhappy I was with their tactics, they finally adjusted the bill back to the original quote. Once the price issue was resolved, I raised my concern about the TPMS system failing while the truck was in their possession. Also, it didn't seem fair to charge me $9.99 for a "TPMS relearn" when the sensors weren't working. The salesman came back with his infinite wisdom, drew four squares on a piece of paper, and rambled about his 30 years of experience, claiming that removing a tire from the vehicle "kills" the TPMS sensor. By this point, I was so frustrated that I decided it wasn't worth arguing anymore and just paid the bill. After paying, I went to get my truck with the brand new tires I should have been excited about. As I walked across the parking lot, I saw my wheels and tires completely smothered in white grease, looking like a 3-year-old had finger-painted them at daycare. I was already fed up, so I got in the truck to leave. My dash was lit up like a Christmas tree with TPMS warnings. I hit the reset button using my years of experience with a YouTube search... and it worked. Now it was reading correctly, and I could see they had severely over-inflated all four tires. The "relearn" they charged me for clearly hadn't been done. I thought I was finally ready to go home, but I decided to check that the professionals at Pep Boys had put my spare tire back in its carrier. Of course not. They had just lazily tossed it in the bed of my truck. In summary: Don't go here. They'll quote you one price to get you in the door, try to upsell you things you don't need with their "30 years of countertop experience," and do absolutely everything incorrectly and sloppily.

I have been a Geralds Mount Pleasant customer for over 20 years…read more They are honest, punctual and nice to work with. I never worry about my wife going in by herself (I am an old guy) to get her tires checked. Trust is valuable these days. -Robert Molinar -

I had a bad experience at Gerald's. Long story short, I made an appointment and took a day off work…read moreto have new tires put on my truck, the truck sat all day from 7:30AM to 3:00 PM and nothing was done. I wasted a day of my PTO to have my truck at Gerald's and it never moved. None of the staff I spoke to seemed to care that this happened either.

They took really good care of me and were able to help a lot with the warranty I needed. Shout out…read moreto manager, Les! I bought a used car that was supposed to have had good life left in tires and inspected. But the tread was visible worn. While inspecting tires, they checked brakes, oil, and battery so that I could have whatever else was needed covered and completed. Turns out the battery was significantly low and they let me know the oil was brand new. Seeing that they have to prove these things to the warranty office I have no doubt that this is accurate. Les went above and beyond explaining and sharing his knowledge of vehicles and the auto industry.

Noah and Anthony were so helpful and kind! they were able to fix my tire fast and explained…read moreeverything. thank you!!

NTB Mount Pleasant has great service! Blaiz was so helpful up front and Zack did an excellent job…read moreon my car

Terrible service - I've given NTB all of my business for my business ... they treat their…read moreappointments like crap... Over promise Under deliver I had an 11 am appointment yesterday for an oils change and tire rotation - they said maybe3 hours - would I like to make another appointment.. so I made one for today at 10:30 - this pic was taken at 12:30 and my car wasn't even put into the bay until 11:30 Hope the crew had a nice lunch - u wouldn't recommend this location to anyone Lip service up front - and disregard for your time in the back And like I said - I do all my business here and do an oil change every 4-5weeks I really regret my decision to use them Too bad I can't rate a 0 star

HONEST! My husband had a service light come on in his truck. They diagnosed it quickly, explained…read morethe repair, even guided him how to do it if he wanted to do it himself. He was very impressed (& he's not easily impressed). Will absolutely go back here the next time one of our trucks needs serviced, no hesitation.

They are extremely honest and made sure I was taken care of. Will definitely be my go to for any…read morerepairs