Had much difficulty starting the car two days in a row after a stretch of extremely cold weather. Called and Tim said to bring it right in. They checked the battery out and said it was showing it holding a charge just fine. Appreciate the honest service when it would have been easy to sell me a new battery. Been coming to this location for many years and never had a negative experience. read more

I would give less ratings if I could. Do not give this company your business. They will not honor the 12 month agreement to repairs they claim to have made. Do yourself a favor and go with someone else. Look at their reviews prior to this one. Look at their different locations reviews. I have no reason to doubt them. This company is going to screw you out of money and they're going to tell you that your car is crap which is why they're charging so much and making up phantom problems... Do yourself a favor and give your money to another company. Oh and the regional office doesn't care. You'll never hear back from them so don't hold your breath. read more

Dan and his guy in the garage arranged to make it appear that I had a puncture in a tire of mine and then tell me I needed to repair a slow leak before they would sign off on the state inspection. I know this because I took the tire to the place where I bought it and they tested all four tires and said there was no slow leak. This Firestone dealer refused to respond to the Better Business Bureau and to the Commonwealth of Pennsylvania attorney generals office following my complaints. I would be sad to discover that they pulled this on me because I told them I am a 100% disabled veteran who rarely leaves his apartment. A sad way of doing business. read more

service was excellent. I went in without an appt. needed a new tire. Ken the front desk attendant was courteous, knowledgeable and I was in and out in 45 minutes with a new tire. Going back Friday for (3) new tires. Excellent service!!! Thanks, read more

Found a good price for tires on their website. Called them up to inquire about it as it was better than they were offering in store. Described what I had found & they said they would honor that price if I printed out & brought in a screenshot. Made an appointment & dropped the car off the evening before. They did put notes in the appointment because the clerk asked me for the paperwork; when he looked it over he said all was good. They called me the next morning, "Your car's finished but we can't honor that price." Totally unacceptable as they agreed to it TWICE & I'm not paying almost $300 more. He states he'll talk to the manager, I get a call back, "We'll split it with you, $100 off but you need to open a credit card with us." Not only is 1/3rd not 1/2 which is how I usually define 'split it with you' & therefore not splitting it but you've added conditions to your part of the split. Total bait & switch! They then offered to put my old tires back on, which I accepted & I will NEVER put another firestone tire on my car (the other car, which currently has firestone's needs new tires; guess what it's NOT getting?) read more

Had my car in for an exhaust inspection and was told I'd need a need exhaust for $1028. Called that day to schedule and then was also told "we forgot to schedule labor, now it's $1388." When I asked for the manager, John came to the phone and was very arrogant and condescending. He said the guy before gave me the wrong price for labor it's now only $1207. When I said that's still more than my quote this Morning he refused to offer anything else and said that's the price there's nothing he could do. It took over 24 hours to have the district manager call me, when she called she said John told her he would take off $91 of the labor; but that was never said to me. I took my car else where, and I will never return here again. Beware of the bait and switch pricing read more

Arrived at 6:30 with a flat tire (they close at 7). I had no way of getting home and they were the only place open. I was immediately turned away because they had "started cleaning up and getting ready to close" despite the fact they were open and the mechanic was just sitting there. They sent me to Pep Boys nearby that was already closed (they told me it was open) and thankfully Pep Boys stayed late just to help me get home. They were a life saver! I'll never be back at Firestone again, but I will be going to Pep Boys! read more

We had a lower quote from Mavis discount tire, but we chose to use this shop. It turned out the shop conducted not only essential repair we requested, but also a non-authorized service. The store manager Jon came to my wife & me and started an argument whether we were notified in the quote the non-authorized service was essential. We had to go back to the original quote and it turned out my wife and I were correct. We also told the manager we had a lower quote from Mavis. At that point, the store manager appeared annoyed and told my wife and me "Never come back," in front of his employee. My wife and I had Firestone for over 15 years and many services are still in warranty. It was absolutely ILLEGAL to decline future services to us, violating implied warranty agreements between me and Firestone for our prior services. We had to report to PA Consumer Protection Agency and to use legal service we subscribed via my job. I also filed a complaint with Firestone headquarter (case # 2485051). This is the first time in our lives to have an issue with car mechanics and first time in our lives to have to report to Consumer Protection Agent. This is also our 1st yelp review. read more

Have been going to this service shop for several years now and what I have found is good workmanship and knowledgeable technicians and good prices. When it comes to an auto shop it is pretty difficult to find those things and they are important to me. Communication has always been timely as well. I really appreciate the lifetime alignment package for ~$170 if I remember correctly. You can save quite a bit if you keep your car and do it every year. read more

Been taking our cars (company/personal) for years. Service always great and the techs do honest work. Check online for coupons to save some dough. There were a few times they gave me discounts even without a coupon. Very convenient hours, they are even open on Sundays. read more

Firestone Complete Auto Care - A mint by my shifter, nice touch Trooper Firestone. - Tires Near Me - Norristown, Pennsylvania

Please let me begin with the point that this is my local shop and I have been a patron this store countless times. Personally I have managed several facilities within customer service for twenty years, and have significant experience in handling customer relations. I am shocked and sad to say I've never worked with such an astoundingly poor example of a location by such a well run parent chain. This isn't a rant or name calling post, just an informative recommendation and a review of my own individual experience with over a dozen plus dealings with this particular location. After today, I will not patronage this Firestone store again. It's not the products, nor the firm, but the employees and spokespeople who have ruined my experience and trust in their service and ethics. Over my four past transactions with them, they presented themselves as smug, condescending, and drastically appear to under appreciate educated auto clients. On what is now multiple instances, they have burned me on several transactions and I continued to give them the chance to rekindle and earn my business. Until now. I own six cars and routinely require maintenance to keep them performing properly. I am Auto savvy, highly knowledgeable in auto care, and was even a former Firestone employee. After this store kept one of my vehicles off the road for two months due to their technician's mistake during an annual inspection, today, I called ahead to ask them if they would replace my own tires on one of my vehicles. After confirming, and taking the time to make the arrangements to drop off the tires, then commuting to pick up the proper vehicle, upon my return the serviceman then informed me that they do not install tires for customers unless they sold the tire. Their spokesman also told me customers own tires need to have the original new stickers and new rubber whiskers on them. The tires I dropped off were new, previously mounted for a display, had the new whiskers on them, and all measured greater than 14/32 of an inch in tire life. I understand business policy and the ethical treatment of business clients better than most, have mounted and dismounted hundreds of tires in my life, and have in-depth experience in tire care. I wasted an hour plus for no logical reason, effectively communicated my request prior to arriving the initial time, and will never again allow for the employees of this location to negatively risk my time, and/or quality of repairs to any of my vehicles. Ordinarily I provide multiple chances for firms to offset poor performance and lower than expected customer satisfaction levels. This experience today was the final straw, and I will now avoid this store to find the quality of service and ethical treatment as an auto customer. I feel as if I was intentionally managed out from this location repeatedly by the behavior of their service spokes people; perhaps because I have auto comprehension, arrive with detailed and concise requests, and the location does not up sell me on their higher profit goods and services. read more

I took my car to Firestone for a routine oil change after driving 3 hrs. the night before to visit my family in PA. My car was fine the next morning, but apparently a wire punctured my tire in the 3 blocks I drove to Firestone. Firestone recommended I get all 4 tires replaced since the tread was getting low (it was only low on the front tires) and one was punctured. After taking it to Pep Boys to get new tires, I realized that Firestone forgot to give me a piece of my tire that covers the bolts. Luckily, it was still lying around their store. Later I discovered that I was missing the wingnut-type handle that holds your spare tire in place in the trunk, as well as a cell phone earpiece that I also kept in my trunk but had never removed from its packaging. Take your car elsewhere. read more

Came in for the first time yesterday and was so annoyed at the whole process. I'm pretty sure I need new front brake pads & rotors since it's been a while since they were replaced and I recently noticed some pulsing and sqeaking when coming to a stop, but I'm not just going to walk in and ask for an expensive repair.. so I asked them to look at my front brakes while my car was in for an oil change. I was told there wasn't a tech onsite for that and they tried to get me to schedule a $28 'test drive' to feel the pulsing I was describing. They definitely tried to upsell me on pricey troubleshooting when a simple (and FREE) brake pad inspection & measurement could tell if it was time for routine maintenance. The guy ringing me up was nice enough but so pushy with add on services. I'll be going to Pep Boys next door today since Firestone couldn't help me yesterday.. read more

Excellent customer service! Called ahead about a flat and was told that they could get to it in an hour. Walked in and was greeted in a friendly, professional manner. Sat down and waited. While I was waiting, I listened to how they treated other customers. A mechanic came out to tell a woman what was found and that no action was necessary for at least a year. Still, they gave her an estimate so she could have an expectation of what was coming. No attempts to pressure or to up sell. Very professional. They got to my car 30 minutes earlier than expected. I like having my time estimate longer than the actual time. The mechanic came out let me know that my rear tires were wearing faster than the front and recommended a rotation. Said that I should consider two replacement tires and he would include the cost as an estimate for the future. No pressure at all. I was out the door in 40 minutes. I can't believe I even considered going across the street to Pep Boys to see if they could get it done faster. Customer service and Pep Boys haven't gone hand in hand for me. I can highly recommend Firestone. Granted, this service was straightforward, but judging by the woman before me, they handle the bigger stuff well, too. Kudos guys!! read more

Went to have an oil change and the lead mechanic would not provide the service so my car could stay in good health and standing very disappointed and will not ever go to this firestone again they need a real training in how Customer service should be conducted read more

I brought my car over the weekend while visiting my family for Easter. David, the mechanic who worked on my car did a fantastic job trying to explain and show me the cause of vibration that I'm getting in the steering wheel while driving. The car was twice in another shop, which did not fix the issue. David found that three wheels were not properly balanced and one front rim had a slight wobble in it. He did his job re-balancing the tires and mounting the wobbly rim in the rear. Now the car runs with minimal vibration possibly because I have old worn out tires and the wobbly rim in the rear. Overall David fixed the issue in a very prompt and professional manner. read more

Before I met Mike at this particular Firestone, I've never felt much comfort trusting my auto mechanics. Mike has, on numerous occasions, told me that I didn't need to do any work when other mechanics would have tried to sell me something anyway. When work does need to be done, he sits down with you and explains everything to you without condescension, almost like a good teacher. I'll happily travel the half hour from my home (when possible) for this level of auto service. read more

I went to get an inspection and my hub-caps were not put-on correctly, more than one tire. I lost one hub-cap before noticing a few days afterward the inspection. I went in to discuss my concerns with the manager who stated you must have run over a pot-hole, a logical answer, but the hub-cap were not installed correctly on another tires. I have been a customer for many years, but due quality control checks, or lack thereof, you may want to look at other options. read more

I have been frequent customer here. Also have a Firestone card. The last couple of times I have been here I had no probs. but most recently I called in for a brake inspection. Dropped my car off at 8:30am and told them I need my car by 4:30pm. Coupled in a couple of times to make sure they can return by 4:30. The manager assured it will be done. When the time came they gave the usual excuses and couldn't get it done. Had to take my car else where. Very frustrating experience. Very poor management. Not going there again. read more

This is my second time I have visited this service center and I really have been surprisingly happy with their service. Good prices. Thorough. Review everything and make sure that you understand what was done! Sometimes they are a little zealous on the overselling but you can't give them grief for trying. read more

Great service and prices! The Manager, Robert is amazing, really knows how to deliver exceptional customer service! Would highly recommend!

I had been buying tires and having my serviced at this location for years. I've had complaints, but nothing worth crying about. But I've never been refused service like I had yesterday. I walked out of the office at 5pm to find that I had two flat tires, I must have picked a some nails earlier in the day. So, I used a portable compressor to fill the tires just so I can get it to the 2738 W Ridge Pike location that is about a mile from my office. It's 5pm and they close at 7pm and i was told they couldn't possibly fix the tires today. But I could take the car to the 14 w Germantown Pike location that isn't that busy. Which was an understatement because there excuse was that they were too slow and know one was working. I guess except the man I spoke to. There was one customer waiting and one car in the garage. Did he send everyone home early? So refused again and all the while I'm nervous my tires were not going to hold air as I drive across town from location to location. Fortunately, there was also a Pep Boys down the street also. I went there and they were open until 9pm. I didn't explain my situation any differently than I did to either firestone location, I didn't even mention I had been there first, and they to my car. I didn't expect it to be quick, I didn't expect to be take immediately, but I did expect someone to take my car. And the cherry on top is that, Pep Boys got me on the road home and waved the charges. The only time I had ever shopped at Pep Boys was to buy a car battery that I installed myself. Needless to say, Firestone lost a long time customer and Pep boys gained one. read more

Worst service ever. Called at 7:45 am to see if they could fit me in. They gave me a 4 hour timeframe. The guy in the phone literally told me that if that didn't work for me I should probably go somewhere else. I had no choice at this point so I took it there. The guy, Jon, was very curt and rude. It actually took 8 hours. Originally I just needed 1 tire replaced due to a flat. They insisted I needed 4 new tires. They would not replace just 1. At this point, again, I had no choice. And ended up costing me over $40 in Uber fees to get around in the meantime. I never received a call that it was done. I just happened to go in to check on it and they said it had been done. They didn't discuss the tires or offer any warranty. Although I have used them in the past and always received a military discount, they would not give me one this time. About 3 years ago they used to be fantastic with top notch customer service. All of those guys have gone and now it appears they have the bench warmer squad running the place. Would not recommend this place to anyone till they clean up there act. read more

Excellent, personal service. Michael is who you wanna see. Over the top customer service.

Had been taking my cars here for years and had had mostly been pleased with the service. Today, however, the crew decided to call it a day, locked up and went home without notifying me on the status of my vehicle, which they promised to have finished. read more

How long does an oil change take? Apparently 8 hours with an appointment. Drop my car off the night before for a 9am appt for standard brake service and an oil change. Asked to have the car back by 1 pm. Waited all day and no call was given. Finally picked up my car and left the Firestone at 430pm with only and oil change completed. These people are a bunch of liars. They told me they don't like to make appt but corporate forces them. Tried to lie to me why my car was not being serviced as I scheduled weeks in advance. Have spent thousands at this store but no more. Buyer beware with this place unless you want a bunch of liars and a 10 minute oil change that takes 8 hours. What a joke. read more

I am reviewing this location based on my experience with the General Manager, Mikael, on 1/31 and 2/1/16. I called the location to inquire about an alignment for my truck. I asked Mikael if they accepted competitor coupons. he said that he would honor the particular coupon I referenced. I also asked about an inspection for my other car and an oil change. I asked for pricing for both and was quoted $49.95 + fees for inspection and $32.99 for LOF, synthetic blend. I asked about competitor coupons, and there own for this, and was told that they would not honor some coupons, due to corporate restrictions. Fine, I booked the appointment for that after noon and took my truck to them. Upon arrival I was met by Chris, tire manager, told him I spoke to Mikael. Mikael came into the conversation and I asked him why he told me a higher price than their own coupon. He told me it was a fake by someone at Acme Supermarket across the street. when i tried to show it to him, along with a few competitor coupons he got very rude and belittling. He tried to tell me that all the coupons that i got, from competitor websites, were fake. Then started talking to me like i didn't know a gas cap from a steering wheel. Surprise, I been a mechanic for 30 years. I've owned my Automotive Speed and Hot Rod shop, been a Store Manager for competitors and I am currently a Regional Operations manager for "the largest transmission repair shop in the world" aa "beep beep" mco. When I showed him the coupons he stated that they would not accept a competitor coupon for less than their posted prices. By this time I was thoroughly frustrated, but since i had installed a new front suspension on my truck the day before, i really needed the alignment, so I left the vehicle. Upon returning home I called every other Firestone in the surrounding counties and found out that they DO accept competitor coupons for face value. having learned this I got even more upset at how disrespectful Mikael was to me. I called another location, Montgomery Mall, and set up inspections and LOF for the next morning for my wife's car. I picked up my truck on Monday morning, having had to take the day off to run around for the other repairs, since I now knew that i could not trust Mikael. I paid for the LTA (lifetime alignment) $191.00, on my truck and headed for North Wales, Within 2 blocks I realized that the alignment was worst than when I dropped it off on Sunday. It was trying to change lanes on it's own, pulling hard to the right. I called Mikael and his response was "that's why it has a warranty". When i asked how long it would take to correct the problem responded "Like I tried to tell you yesterday at least 2-3 hours. Do you want to bring it back?" At this point I was livid! I was able to keep my composure and then asked him about the lying, disrespect and total lack of Customer Service that he provided. He got made and told me "I'm done with this and I'm done with you", and said to come get my money back and take it somewhere else to fix. I called the corporate offices and spoke to Chris, District Manager for Firestone. he truly sounded embarrassed by how I was treated. He told me to keep the appointment at Montgomery Mall, if i wanted to. Boy am I glad I did! However, that's a different review. From my perspective, the problem is simple, the manager does not value his customers, nor does he respect them. He fails to understand that customers are not as loyal as they were 30-40 years ago. If your Grandpa went to a particular shop, usually the son/daughter went there as well. Nowadays, you have to fight for every customer. I know this from where I work. just so you know when Montgomery Mall performed their alignment check, they found that the alignment was out .15 degrees, which on an alignment is huge. It will make your vehicle change lanes by itself rather quickly. I will not ever recommend this location to anyone. Nor will I return. Such a pity, I have a lot of family and friends in the area, that need the services that my center do not offer. read more

Lots of hidden costs they charge, i had the worst experience with them so far. Took my car to them for a battery check, turned out to be an issue and i was charged heavily for a non graded battery plus the check cost plus installation cost...making it almost double than me rather going to a BJ's and instaling the battery there..... need to speak to 10 different people every time you call and explain your thing. take your car elsewhere read more