Made a alignment appointment for a specific time . Went in on the day and time and was told two others were ahead of me. Asked so why have an appointment? That is what I always thought they were for not first come first serve. As writing this hour in and still haven't taken the vehicle. Let's see how far off this is going to get. read more

Smiles, promptness, very good work and I was amazed that I picked up my car after knight drop off at 9:30 am. all fixed for inspection and safety . They are always there to get me there! ~Bob Sullivan Maria read more

My tech was Christian, and he was very knowledgeable concerning my repairs needed. He repaired them fast and correctly. I highly recommend Sullivan Tire for all your auto needs. read more

This past Saturday (the 3rd) I had an appointment to drop off my car to do a snow tire change over, an alignment (I have the lifetime alignment), check the battery and do a basic look over of the car. I dropped it off early around 10am and expected to pick up by 5pm. All good at this point. I received a call later in the afternoon around 3pm and I'm told they found a large nail in my snow tire and that it couldn't be repaired (snow tires I purchased from them a few years back) and they didn't notice this after having mounted the tires on the rims. They didn't bother to inspect the tires before mounting because it was too difficult and were in robot mode to just push it out my guess or just lackluster service. Said they only noticed it once it was on the alignment rack and the tire went flat. No kidding that a nail would do that. Told me he couldn't get me a single tire since it is a discontinued product and I had to get all 4 new and they didn't have "All Season" options that were cheaper. The cheapest was $695 for everything basically trying to rip me off as if I don't know better. They then said my alignment bolts were rusted and broken when they tried to take it off and that I'll need new bolts and couldn't get the car till that gets fixed. I found the 4 tires way cheaper at Walmart and ordered those and it was LESS THAN HALF the price they gave me. They said they would leave the nailed tire on the car, air goes down, it goes down and if I wanted they can remount the other tires back but would have to charge me for it. I declined. They will still charge me for the changeover though. Look at that superb service! Still wondering why it was too hard to spot the nail (see picture) my guess is they were trying to trap me to buy tires from them. Inspecting a tire beforehand is asking a lot. Anyway they said the parts would come in Monday for the alignment but they couldn't finish up till Tuesday and I had to do an after hours pick up because I work during the week. The store rep who called me told me to take the tire to a mechanic shop to plug it since their policy didn't allow them to do it since the nail is in the sidewall. They also tried to sell me on a battery on the basis of it having low cold cranking amps but I declined that since my battery is under warranty and I can get a free replacement from Advance Auto Parts. read more

Sullivan Tire & Auto Service - Nail in the tire - Tires Near Me - Plaistow, New Hampshire

Today, this happened. Third set of tires from the great people at Sullivan Tire in Plaistow. First a set of Bridgestone Blizzak's for our RAV4 which makes it a freaking tank in the snow. Next came four beautiful Michelin's for our babied Dodge Charger. Today a set of Bridgestone summer tires for the RAV4. Additionally they also performed a brake fluid flush (did you know brake fluid attracts moisture?). Early bird got in and out with time to spare before work (will work for tires). Can't offer a higher recommendation for a service facility. Costs were fair and service was timely, people were competent. read more

Sullivan Tire & Auto Service - Where the rubber meets the road! - Tires Near Me - Plaistow, New Hampshire

It was easy for me to pick the tires in my price range on line and to set up an appointment. I also asked for an alignment, because I just purchased the truck and the old tires were cupped. When I went to pick up the vehicle I was told the alignment was in spects and there was no charge for an alignment. They now have a future customer that just moved here two years ago. read more

As always, Andy and the Plaistow team provided us with excellent service. They are prime examples of the two most important business qualities: honesty and thoroughness. Their work today continued to bear this out. read more

i had a good experience as i have when i bough my tires there and will always go back again there the best thanks everyone to everyone there c carl ciaraldi read more

Always excellent service from Andrew Benenato. Whenever I have had my car serviced at other shops I always seem to get rude mechanics that are unfriendly and sarcastic. The staff at Sullivan Tire (and especially Andrew Benenato) are polite, professional and always a pleasure to talk to. And another reason why I bring my car here from Massachusetts is because I never feel like the staff is trying to over-sell to me or recommend unnecessary work. Great job and thank you for the great service! read more

I was in need and the team in Plaistow took great care of me and my vehicle. They provided expert advice and followed through with everything that was needed ti get me back on the road! read more

Simple and efficient. I'd summarize it as a "frictionless experience". I've given you Tires, Breaks, Batteries for all my vehicles because the experiences is excellent every time, I'm now considering sending all maintenance to you all. read more

If I could leave 0 stars I would. Andy the manager of Plastow Sullivan Tire does NOT take responsibility for his employees mistakes and does not seem to even care that those mistakes could have been very serious! I brought my flat tire to either be repaired or replaced. When I went in I was very clear that I would be driving over an hour on the highway the next day and I wanted to be sure the tire was safe to drive on. I was ASSURED that the tire would be safe to drive on and I could wait to get a new tire as long as it was before the winter! The NEXT day my after driving on the highway for an hour my tire WAS FLAT AGAIN! I am so lucky that it didn't blow when I Was on the highway! When I called Andy the manager didn't seem to care at all! I was lucky there was a Sullivan Tire in Westford. They came out changed my tire and told me that they would not have recommended that I drive on the old tire because it was leaking at the bead and there was severe tire dry cracking all around the tire. Very upsetting how little they actually care about the safety of their customers once they walk out the door! read more

Terrible customer service!!!! Bought tires on Nov 23, 2021, scheduled an appt for install. Had to change the install date twice due to work conflicts. was told my new appt. was Thursday 12/9/2021 @ 1:30 pm. Called on 12/8 to confirm and spoke to Andy the store manager who told me that there is nothing on the schedule for my installation!!!!. He was rude and condescending, told me that I could drop off the car in am or the 9th and he would get fit me in when he could. Could not tell me how long the installation would take or when it would start. I called Sullivan's corporate office and spoke to the COO. I told him that they have just lost a customer forever and demanded a refund. Don't stop there they don't deserve your business read more

I went to the Plaistow store today for a set of new tires. I was immediately greeted by the two working the front desk. They were both kind and welcoming. They explained the process and I took a seat just at 1:00. By 2:34 I was on my way home with my new tires, alignment done as well. The ride quality on the new tires is 10/10 (KO2) and the road noise is extremely quiet. I was very impressed with the customer service and was very pleased with only having to wait an hour and a half. 10/10 would recommend to friends and family. read more

I've been coming here for over 15 years. Have had new tires, routine service, and major surgery on all my cars. They are professional, courteous, knowledgeable and well prepared to explain everything done or needed to be done. I've referred many folks and have never heard a complaint. In some cases, they knew more about my car than the dealership. Keep up the good work! read more

I came in here for a state inspection. The customer service desk was friendly and told me that they would take care of it. It took them almost an hour to pull the car into the garage to even start. Normally I am pretty patient with services like this, but everyone was just standing around. Eventually they got started and finished the inspection. While I continued to wait I watch as the mechanic asked the front desk if my car was done, and he said yeah it's all set I just haven't had a chance to write it up yet. A state inspection is a simple service and shouldn't take 2 hours to complete, particularly when there are many employees standing around while a paying customer waits. read more

I was thinking closer to 4.5 but yelp doesn't like that. The customer service is top notch. The front desk is always immediately responsive. Ask about timelines if you are in a rush. They work with customers to get you in and out but if you don't indicate your timeline it may go longer then you'd like. Overall, prices are good, guarantee is good, and customer service is great. read more

Sullivan Tire & Auto Service - Free coffee while you wait - Tires Near Me - Plaistow, New Hampshire

Sullivan Tire in Plaistow, NH is a great place to get your car serviced. Employees are very friendly, explain everything to you and do excellent work at fair prices. Highly recommended. read more

I have to assume the positive reviewers out here don't mind being gouged for car repairs. Or maybe they never needed a serious repair, and figured that despite the high prices the staff were friendly and professional. I pretty much felt that way until taking two vehicles in for inspection and ended up with a truly extravagant bill to get the two stickers. The big issue were some faulty brake pads needing repair that they charged three times the national average. I kid you not. So being in a pinch we expressed our outrage, decided to never return again, though went ahead with the repairs. And later regretted throwing away so much money. Beware. read more

Was getting robbed at my other service station. Needed an honest service shop so some mutual friends recommended Sullivan tire in plaistow NH. It was like being at a pit stop in Daytona, they went thru my car bumper to bumper in a timely fashion. Took me on the spot. My vehicles purrrr like a kitten. Prices are exceptional. No BS and they value your business. The manager Andy was the best along with his staff. See you guys on my next check up read more

The only thing I can think of is that the good reviews of this place are from the management staff and employees. Still slow as $&it... 2 hours to swap out winter tires... Again, not sure if they are understaffed, but they are the only place around that has my size tire. I am unsure why it takes so long to service vehicles with simple issues. Something that should be routine is apparently extremely difficult. My last visit was also interesting as the front desk person can't operate a computer and has been struggling to boot it up in the morning. Also, he was more interested in talking with the older women in the shop and watching HLN rather than helping the line of customers that started forming. Can we please send bar rescue to this place? read more

Excellent customer service. I needed 4 tires and a oil change and I was in a crunch for time. So Andy Benenato the manager on duty told me, " dont worry you will make your appointment". So he told he was going into the garage an help the tech so I could get on my way, an he did. So where do you see something like this happen. Truly this is customer service above and beyond. Thanks ANDY for a job well done! read more

Have had nothing but professional service at the Plaistow garage. Prices are about the same as other local garages. Fixed a sidewall leak that others tried to say couldn't be fixed. I had them do brakes and at my next tire rotation they replaced them again because of a manufacturer defect they seen. read more

Brought my Sewer Truck in for some front end work they saved me $$$$ vs going to a dealer i had 4 tires done ball joints and brakes it's been a smooth ride since i picked it up yesterday. A big thank you to Andy there he treated my Sewer Truck Like it was Mitt Romney's limo in there for service read more

these guys at Sullivan Tire are all so customer friendly. They do "treat everyone like they are family." Just like the poster inside Sullivan Tire says. read more

If I could give - 5 stars I would....Called on a Friday for pricing on tires, was pleasantly surprised and actually happy about the quote. Spoke to coordinator "Desiree" on the phone at the Plaistow location who assured me she would order the tires which would be available for installation on Monday. (Even told me I could drop the car Sunday night for early installation Monday morning!) dragged the kids out of bed Monday before school, had someone follow me to the store, dropped the car off-- only to find that the woman I spoke to Friday, never placed my tire order!!!!!!! They let me leave the car there thinking all was OK but when "Desiree" arrived to work at 8am she unapologetically admitted that the order was never placed. Now to call my ride back to drag me and my kids back to Sullivan tire to pick up my car that's unsafe to be driving around in the first place because of the metal in the tire. Next I'm scrambling to find tires and the time to have them installed. Will never ever do any business with this location and will spread the word. I would have been scared to have my tires installed there anyway, if they can't even order them correctly I would be stupid to let them near my vehicle. read more

I went to this place to get two tire put on. They told me that the frame on my truck was bent. I had the truck on a lift the week before to get an inspection stick and it was not bent. DO NOT TRUST THIS PLACE read more

I took my Nissan there last year, and, instead of fixing a minor problem (which was just my car's check engine light), they pocketed my mom for a thousand+ dollars and lied about a long list of things about my car. They also issued me an invalid sticker unbeknownst to my knowledge and I ended up getting stopped twice. The second time around, I got pulled over in Lee and the officer issued me a ticket that I didn't deserve. After we brought it back the second time, they ignored exactly what happened (which we complained about) and issued me ANOTHER invalid sticker and lied yet again about my car, thinking that we were stupid enough to believe them. Because of this, I couldn't work for an entire year, because of them. I recently went to another place and I got my car a sticker within a week. Just a week. Sullivan Tire had a year and they couldn't even fix the problem. So please don't go here! These people are nothing but thieves. They should be sued. read more

Could not be happier with the service and attention to detail. Brought in one car that had been burning through tires and had gone to at least 4 different service places before coming here. Within 30 minutes they had identified the problem as the suspension. THEN, after several attempts, it turned out that the part had to come from the manufacturer. Not only did they take care of it but they held to their original quote and ended up taking a hit on the whole transaction. Oh, and the car has never driven better!! read more

I love this Sullivan's! Customer service is terrific. They also have a shuttle van that will take you around the area, so while I'm there, I take advantage of other shopping at Wal Mart or a meal at the cool diner up the street. They have saved me tons of money. I consider them "old school" type mechanics. They even went so far as to get me a door handle from a junkyard and install it for a ridiculously low amount of money; the dealership told me I needed a brand new door that cost $400! On an old car, this would have been a ridiculous waste of money. Their solution was just perfect. problem. I don't know of any mechanics who would bother calling junkyards on your behalf. They also offer a lot of coupons; I receive coupon offers regularly in the mail but they also have some available on their web site. They have been good about telling me when a repair could wait for a bit, or should be an immediate fix. They are honest people. They have a small play area for little ones. Cleaning waiting room, spotless bathroom. Thanks to these guys, my 99 Toyota is alive and well at 260,000 miles! read more

I have nothing but great service from this location. Deserie (sp?) is abull dog when trying to find you the right products. I have a classic VW camper van and believe me finding tires that will take the load is not easy. I have used them for other services also and always been pleased. They also have a shuttle service which is great. I recommend them. read more

This site for Sullivan Tire has amazing customer service, and I've had interactions with 5 members of their front desk. They are always courteous no matter the volume of customers, and I have had several service jobs to date. I have never had pressure to upsell, have been given very clear information on the status of my car, and this week had a diagnostic within 25 minutes as I arrived to work. The turnaround time is excellent and I can't say enough about their service. They have a loyal customer and referral person for life in me due to their professionalism and helpfulness. Amazing work, thank you so much! read more