Second time I've been here honestly should have made a appointment because their pretty busy but it's all gravy because I don't have anything else to do. Lol The customer service here is top-notch everyone I've met here is knowledgeable, helpful and polite. The tire manager (Ron) is a great guy. He let me know all my choices so I could make a sound decision, on which tires to go with as far as my needs and best price point. read more

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I had an appointment today at 8:00 am for inspection and I had make an appointment about 7 days ago ! when I show up today ( 5/6 ) ! The store had change my appointment till 5/13 without calling or confirming my appointment! They just say that they don't have time to do it ! That is very unprofessional! I don't recommend anyone come here ! Very very unprofessional! read more

Chris and the crew took very good care of me..Repair on my car was done promptly and he even made sure I took advantage of the current special. read more

Our friends car: Life at the moment is way way stressful for me. I am upset . See, back in January 28 I had taken my vehicle into Firestone on Lemay Ferry Rd to check on a couple of lights that had come on. One was the tire pressure light, which was an easy fix, and the other light was the oil light. I had an oil change earlier that month there. I just wanted them to have a look and maybe get it taken care of. I dropped it off and went next door to Sam's Club to just look around. They called me about 45 minutes later and asked me to come back. I thought, this doesn't sound good. Well, it was worst! They had wrecked my car and did a $6700 damage. The guys at the shop assured me that it will be taken care of. I told them it was an older vehicle that is no longer made (Nissan Xterra), and parts might be hard to find. The mgr said it would be alright that they know people. So I trusted them, they've always been good to me. Then their insurance man Chad McGhee from Bridgestone home office contacted me and said because my car was only worth $2500 that that was all they could give me. I wanted my car fixed. It happened in their garage so they should fix it no matter the cost. Their people at their garage caused the damage and should fix what they broke. I tried to fight it but wasn't successful. I tried calling lawyers but they said about the same thing that I would only get back the fair value of the property that's been damaged. I didn't cause that damage. It doesn't seem fair. Mare rants to come. I'm tired. read more

Customer service makes all the difference. The manager, Jeff, cares about his customers and makes me feel comfortable. I willingly pay for the good customer service. Jeff has made a big difference in the store! read more

A one hour wait became a three hour wait. They ended up braking one of my tire sensors so had to cough up 300 to Toyota to fix my car. They also didn't top off my oil or notice I had an oil leak even though I asked them to do an inspection of my car. These mechanics suck at their job and will only cost you more money down the road. read more

Forwarding my complaint to the same Bridgestone claims department that didn't care and already closed my case does nothing! No one at Firestone cares about your car just getting your money. My initial review stands. I only wish I could give zero stars! read more

Firestone Complete Auto Care - Auto Repair Near Me - Saint Louis, Missouri

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Doing anything to my car always gets my nerves in a bundle. I have been ripped of or verbally humiliated plenty of times at car places. So i tend to get my dukes up when I go in, ready for some sexism and money grubbers. My partner suggested we go here, saying he has had good service. Boy was he right! The staff was polite to me and explained everything they were going to do to my vehicle and what each service would cost. They also suggested other things that needed to be done. Another great thing was that they gave me a price and it didn't fluctuate. Most car places will tell you something costs one amount before the repair is done- and suddenly when you come back to pick the car up the price goes up. Sure, it's probably estimation but it's NICE to know exactly what you're going to pay. :) So this place is a yes in my book! read more

The customer service here is top notch. I worked with both Cal and John, and they both went above and beyond how other auto service employees have treated me. I came in to get a quote for new struts and shocks on my '99 Infiniti SUV. He initially gave me a price of about $200 more than what Goodyear had quoted me, so I had pretty much made up my mind (ADIOS FIRESTONE). However, after showing Cal the detailed quote from Goodyear, he was able to beat their prices by about $100. My car was finished by 5 pm that same day (after dropping it off at 9 am), which I think is a reasonable turnaround. The next day, I was about to leave to go back to my hometown (a 4 hour drive away) and before I got on the highway, I noticed a clunking noise coming from the front left of my car. Since I'm particularly prone to bad luck, I was concerned and called Firestone. They offered to take a look at it, just to make sure everything was OK. After less than an hour, Cal informed me that it was probably just the old spring that was moving back and forth on the new strut, and that they had done the best they could to seal it which would help to reduce the sound. He assured me that it was not a safety concern, and that a new spring would be an unnecessary cost. He also said that they would order a new strut, straight from the manufacturer, that would better fit the older spring and eliminate the noise, and install it free of charge whenever I was back in town. I am very satisfied with my experience at this Firestone and would definitely recommend it for anyone else who appreciates outstanding customer service. read more

I faithfully came to this Firestone since I started driving. They have always been great. I even returned after the oil filter fell out of my car on my way home from getting an oil change (it was only worth $50 to them but I missed an entire day of work). On Memorial Day 2017, I got an oil change, brought it home right after and left for dinner with my dad in his car. When I returned, I got something out of my car and noticed my hood's paint was cracking. I contacted them the next morning as the store was closed when I saw the damage. I brought it up after work and was told to bring it in on Thursday when the store manager returned. He told me to take it to Kia and see if there was a recall. I called the manager back the next day and was instructed to get an estimate and bring it to them. I got the estimate the next day and brought it to the store manager. He told me they would not pay for the damage and it was not there prior to getting an oil change and began yelling. Not sure why the manager had me waste my time getting an estimate. Never do business with this store without getting it in writing. read more

Took my car up for an exhaust leak. Service was fast and friendly! ! No complaints here!

Be sure to get your quotes or promises by this garage in writing before committing. They like to change things once you're locked in. Twice now I've been told by them that, "oh they must not have been thinking clearly" and "oh, we didn't tell that to you today". The one bright mark is they gave me a good referral for a tow company. read more

This place does not accommodate box trucks so if you have a small business with a box truck don't bother

brought in my Mitsubishi out-lander 2009 for a state inspection and waited for it they told me that it would take about an hour and took about 3 hours to get it done, no apology no nothing worst service ever read more

I have never written a review before but felt compelled to sign up for Yelp just to let people know what a joke this Firestone is. I purchased new Michelin tires a couple years ago and I also purchased the lifetime alignment. About 6 months ago I got the tires aligned per their recommendation when I was getting my oil changed. I noticed that the road noise was much louder after being aligned and I thought it was just different than i was used to hearing since the tires were now "properly aligned". A few months later I was back for another issue and they showed me how my unevenly worn tires had metal coming through the inside edges. Regardless of how obvious this was from a bad alignment they said it was because I neglected to rotate the tires. This is complete BS. I knew I should have come back right away when I heard the noise so I wrote it off to my own stupidity and bit the bullet. I bought new tires even though these idiots ruined them by not aligning them properly in the first place. In hindsight, I should have further argued and called corporate.Lesson learned, move on. So I go to get my wife's oil changed the other day and Cal, the store manager, writes up the ticket for a full synthetic oil change. When I question the 72 dollar quote he looks at me like I am stupid and says that my wife's Honda Odyssey requires full synthetic. That's all he can put in it, or it voids the manufacturers warranty. I smell the BS again, take my keys and leave. I am at Honda now waiting for my 35 dollar synthetic blend oil change to be completed. Standard oil does NOT void the warranty!! The owners manual even says standard is fine and fully synthetic is optional. I will be taking my lifetime rotation business to the store on Telegraph until I get rid of my car. If you go to this place, beware of the scam artistry and general BS. Check your owners manual before they sell you an oil change you don't require. read more

The customer service was horrible for me. I was told I never made an appointment and they couldn't help me (I did have an appointment and showed up 20 min early for it). The staff took a defensive stance and insinuated it was my fault and told me multiple times I did not have an appointment and they could help another day. It seemed as if they were accustom to disappointing customers. I work in the service industry myself and I know as the provider of service taking a firm stance that a mistake couldn't have been the fault of the organization is just wrong. I will never be back to this firestone for sure or maybe any location for that matter. If you have gas to burn and time to waste this is your place!!! read more

Best car care service I've ever had. Plain and simple. I called them for a quote on some new tires, and Dan was so kind and knowledgable on the phone I felt fine just going in on my own (without my dad, brother, or boyfriend as backup), and knew I would be taken care of. Dan and the general manager, Mike, helped me pick the tires that made the most sense, and were able to recommend services that would get me the most for my money. I have an older car, but I want to make sure I get the most out of it. I was dreading getting new tires, because I didn't want to spend so much at once, but with the financing options they had available, I was able to get everything I needed and not put a strain on my budget. Dan even gave me quotes for future oil changes on both of my cars that are less than what I've been paying! They have my business for sure, and I would highly recommend them to anyone who is not sure about what kind of vehicle maintenance they need. read more

Made appointment and when I came manager was rude telling me that he don't care if I made 10 appointments! Unprofessional!!!!!!! Will never call them again. Use auto tire! read more

I did a lifetime alignment on Thursday July 30, 2015 and I drove home and the car was not align correctly. I went back at 5pm (they closed at 7pm)and the manager told they have no space for me to fix what they did wrong after I paid for the lifetime one incredible. I accept (but mad) because I have another appointment on Tuesday August 4, 2015 at 8:30am. I got there at 8:25am and the store manager told me that there was no one available to fix my car until 9am (I wonder why they got me a appointment for 8:30am) at the end the manager not even apologize for the wait, I didn't even get a discount. I am very disappoint. I will never recommend this store again by the way I was treated by the manager. other employee overall were nice. And while I was there waiting another costumer enter the store mad because he was promise a 9am ready time and at 9:20 his car still on repair. for me this store manager do not take costumer seriously. read more