It is quite refreshing knowing there are great shops still out there! From the easy scheduling…read moreonline to the service, knowledge and quality they provided..it is so great to know I now have a reliable shop I can trust! Took my 2021 SUV in for hard shifting even after Valvoline replaced the "transmission fluid" 2 weeks prior ($200 btw). I need another look by a repair shop & was fully prepared the worst. Received very detailed videos and documents showing what was really going on With my car specifically. This in itself blew me away! Findings were that that the transmission fluid wasn't properly replaced causing the hard shifting. Full service completed by Harold & Beverly & we are back on the road driving smoother than I can last remember! Money well spent!

I had my minivan serviced here in December 2024, and ever since then, it's been nothing but…read moreproblems - electrical issues, mechanical issues, all getting worse over time. I finally had it towed to another mechanic out of state, and guess what they found? The entire electrical system was fried because of a faulty alternator - the same one this shop put in. Turns out, the alternator they installed was the wrong size and putting out too much power according to the other mechanic, which completely destroyed my system. I'm now paying thousands in repairs because of their mistake. And to make it worse, the alternator was used, something they never told me until I came back trying to return it under warranty. At first, the two guys at the counter were polite, but then they called over the owner, Lloyd.That's when everything went downhill. Lloyd walked up rolling his eyes before I could even explain what was going on. He immediately got defensive and accused me of trying to "take money out of his pocket." He kept repeating the same line - that I didn't come back to him for the issue, so he didn't know what was wrong. How was I supposed to know it was the alternator when it took another mechanic to figure that out? He wouldn't even look at the alternator, compare the serial number, or actually check the warranty like I asked. He just kept rolling his eyes and talking down to me and my grandmother like we were the problem. I wasn't even asking for the full amount - just the $380 refund for the alternator, which was under warranty. He still refused, saying he'd "send it off to be tested" like we wouldn't hear back conveniently that "nothing was wrong" with it. The way Lloyd handled this was completely unprofessional and honestly embarrassing. He was rude, dismissive, and treated us with zero respect. Everyone else there was kind, but Lloyd was condescending, arrogant, and clearly more interested in protecting his pocket than doing what's right. This man has completely lost my trust. I wouldn't let him touch a lawnmower, let alone a car. Do. Not. Ever. Trust. This. Shop.

I rarely leave negative reviews, but this experience was frustrating enough that I feel others…read moreshould know about it. I purchased a Groupon for an oil change (about $80) and went to Valvoline Instant Oil Change on South French Ave in Sanford. They completed the service and then explained there would be an additional charge because my truck required more oil than the Groupon covered. I had no issue with that--I understand larger vehicles require more oil. The problem started when the Groupon wouldn't process correctly. I waited a long time while they tried to resolve it. I had an infant son at home and was trying to get back to him, but I wanted to make sure everything was handled properly. After waiting for what felt like close to an hour, I asked the manager if they could simply call me once they figured it out. She agreed, and I left believing everything would be resolved. A few days later, I received a call saying payment still needed to be made because the Groupon hadn't gone through. During that conversation, they mentioned there had apparently been some type of system glitch or change involving Groupon, and that I was allegedly the first customer affected by it. I had purchased the Groupon that same day, but the explanation was vague and never clearly communicated. I explained that I was happy to pay whatever balance was actually owed, but I had also been told a refund had already been issued. Since I didn't yet see the refund in my account, I simply asked if we could wait until the refund posted before I made another payment. I didn't want to risk being charged twice. I thought that was a completely reasonable request. Instead of taking the time to explain the situation or work through it, the employee became rude and immediately said that if I didn't pay, they would call the police. At no point before that did I refuse to pay. I was simply asking to avoid a potential double charge. Being threatened with police over a reasonable question was completely unprofessional, especially when the issue appeared to stem from a problem between Valvoline's system and Groupon--not anything I had done. I was so frustrated that I ended the call and contacted Valvoline corporate. While I was working with corporate, the store still chose to call the police. I ultimately went to the store and paid what they said was owed, although I still wasn't given a clear explanation of the charges or whether everything had been processed correctly. I'm still waiting to hear back from corporate. I still don't fully understand what refund is still being processed or if I was overcharged or not. Jariza or however you spell it was completely rude and smirking. I told her I would be leaving a negative review and said she's not worried about it, that she has plenty and that she expects more to come. As an owner I would be horrified to have that manager representing a location. I can't believe what that random phone call led to. And how it was handled. For the corporate office, please listen to initial phone calls outgoing from 859-456-2530 to my number which should be file (407)xxx-7833 Friday 7-17-26 at 3:43pm. I saw Jariza texting someone trying to cover her tracks or possibly deleting something. So please contact me to get the actual story. I would not trust her. This is where he said I would be getting a refund and for me to pay the balance. And I requested since I did not see the refund he was referring to in my account that if I could wait for the refund to actually process before I paid again. Then his response was "sir if you don't want to pay, we will call the authorities". Completely uncalled for and that absolutely escalated me. CS3261991 - claim number Mistakes happen, and payment issues can occur. What matters is how they're handled. Unfortunately, this store escalated what should have been a simple billing issue into an unnecessary confrontation instead of communicating professionally. Based on this experience, I won't be returning, and I hope management takes this seriously so no other customer has a similar experience.

After being a customer at this location for over 15 years, I will not be back to this or the…read moreAltamonte location any longer. I pulled into get my oil changed today at the Sanford location and when I pulled in behind another car, I got out of my truck and aske the lady working where the bathroom was and she yells to me "no public bathroom" I told her that I was a customer and not someone off of the street and he response she yelled was "no public bathroom" I asked he is they did not have a bathroom for their customers and she still only answered "no public bathroom" and started shaking her head and walked away. I then asked a man working there if they had a bathroom for their customers and he told me it was being "remodeled' ... I'm guessing complete bs. I then drove to the Altamonte location on 436 and before getting out of my truck I asked if I would be able to use the bathroom there and he said it was "out of order". I then decided that after 20 years as a faithful customer at different locations, but mostly at the Sanford location that I was now no longer a customer to Valvoline. I then googled oil change near me at it showed me Just5 oil changes and offered me a 25.00 dollar off for new customer. I drove to the Forest City location and was in and out quickly and was able to use their very clean men's room. When I went to the Sanford location and the service tech spoke to me like I was an idiot and couldn't just tell me that the bathroom was being remodeled like the other tech did, and insisted at just yelling at me with 3 words "NO PUBLIC BATHROOM" Hey Valvoline, get some bathrooms for your customers...its 2026 Not going back...

Great services on complicated issues. My info display went out on my 2014 Audi as well as my…read moreconvertible top stopped working. They did a GR8 job fixing both as well as providing the 100,000 mile maintenance.

Somehow wires got crossed and Stammtisch was told I was looking for service; I was not. But, once…read moreI said "no", Stammtisch backed off immediately and apologized for the contact - even though it was of someone else's doing. Definitely a good business.

Great service. In and out quality work. Friendly staff that made the experience enjoyableread more

Take 5 has been the best place by far to get my oil changed…read more This was my first time at this location, from the second I got there James gave great service. They checked my tire pressure, asked about wiper blades and about my filter. All without me feeling pressured to buy/upgrade anything. I always go with the premium oil and I'm in and out within 10 minutes, I believe the price for what you get is amazing. They even cleaned my front mirror which had never been done while getting my oil changed! Great service and i'll definitely be back'

trusted Valvoline with a routine oil change on 6/6/26 and it has turned into one of the worst…read moreexperiences I've ever had with an automotive service provider. Immediately after the oil change, my vehicle began displaying low oil pressure warnings. I returned to the shop multiple times, and each time I was assured the issue had been corrected. Yet the warning kept coming back. Now, after having the vehicle evaluated by the dealership, I have written documentation stating that the engine needs to be replaced. The dealership also informed me that metal was found in the oil system and that the engine and turbo oil lines require replacement because of the damage they observed. Despite this, Valvoline continues to maintain that all that is needed is an oil regulator plug repair and another oil change. The massive difference between their assessment and the dealership's diagnosis has completely destroyed my confidence in their workmanship and judgment. What has been equally frustrating is the lack of communication and accountability throughout this ordeal. I have spent countless hours dealing with this issue, worrying about a vehicle that was running before a simple maintenance visit. An oil change should never end with a customer facing the possibility of an engine replacement. I strongly encourage anyone considering this location to think carefully and obtain an independent inspection if something doesn't seem right after service. Now I have accumulated rental car expenses averaging over $120 per day and all they want to offer is additional oil changes for free and $35 a day car rental. I sincerely hope no one else has to go through what I have experienced.

There are no bad things I can say about his place. It is their job to upsell on products but I…read morenever felt I was being conned by anyone. I got the oil change with the medium level oil as well as a fuel upgrade fluid and a new air filter. It was around $120. Will the Fuel upgrade fluid work? Not sure but it was worth a try! There was quite a bit of cars in line but they did everything they could to make sure that everything went as quickly as possible. For example, the gentleman checking everything in went through and got our mileage and made sure our brake lights and headlights were working before we got into the bay. The service was relatively quick. Car issues and maintenance is never fun to go through but I would come back here again! The agents were nice and efficient:)

Keeping my darlin' for a few more years so she needed some pampering. She went and spent some time…read moreat Motorworks. Thorough service completed with skill for a fair price and the old gal is back on the road ready for more adventures. Wouldn't take her anywhere else.

Transparent estimates, good communication, excellent warranty on parts and labor. I will be doing…read moreall my future car repairs with Motorworks!

A portion of my undercarriage detached at 5am. The shop brought my car in as soon as they opened…read more They were even generous enough to do the service for FREE as it was a simple fix for the mechanic! I would highly recommend Honest-1 as they demonstrated efficiency and integrity.

DO NOT bring your vehicle here. They will turn the simpliest of jobs into thousands of dollars of…read moreunncessary work. They are verified crooks and incompetent. Their "mechanics" are kids with no experience and their management are clueless. After investigating them, I've found tons of testimonies of people that have gotten robbed. I wish there would be an internal investigation to this place.

The Professionalism, the quotes to let you know what is needed . They're up front and will not…read moresurprise you with " Surprise/ unauthorized charges. Clean and comfortable waiting area, a great coffee bar and did I mention the Staff? Professional, compassionate and show a deep general concern for their customers. They are the BEST and I "HIGHLY RECOMMEND " Marcos Auto Service. You will not be disappointed!

Wow, what an amazing place. The service there was fantastic. They are the best. I would recommend…read morethem to anyone. Great customer care. This is definitely on my list for my new auto repair shop!

Absolutely terrible experience. The man working there was rude, aggressive, and completely…read moreunprofessional from the moment I spoke to him. I asked about getting my tire changed and instead of answering like a normal business owner, he caught an attitude and spoke to me in a disrespectful tone for no reason. Then he told me I couldn't even buy a tire because it was "night time." If you're closed, say you're closed. Don't stand there being hostile and then walk off mid-conversation like a child. He literally walked away and never came back to help, leaving me standing there with no explanation. If you don't want to work, don't run a business. Simple. I would never recommend this place to anyone.

Great experience and fast service with the best price in Seminole County. Definately a must go…read moreplace for tire repairs!

I followed the instruction to make my complaint to the company and was told I would get a phone…read morecall from the manager and the regional manager and that never happened.... So my review still stands they can care lesss about customer services and their communication skills suck

Everything MUST improve!! Extremely unprofessional!! Exorbitant prices!!! No skill!! They remove…read moreplastic from the undercarriage, lose the bolts, and reattach with zip ties!! Replace battery, come back in 2 weeks to replace tires, they say I need another battery so they end up replacing their own battery from 2 weeks prior!! Get this they try to charge me $200 more than the $385 they charged for the original battery from 2 weeks earlier!! When I don't fall for that they still try to charge me for labor!!! You cannot make up this crap!!! STAY AWAY if you love your money at all!!!