We had an Enterprise rental that blew a tire. Angela was super helpful and friendly! We were greeted immediately when we walked in, and the repair was completed very quickly. Everyone with whom we interacted was knowledgeable and kind. The work was great, and we are back on the road! read more

I take my fleet of cars here, and my personal car, because the staff is really nice and they always do a good job. Just got some tires and an oil change and it was a great experience! Thank you DJ and Amanda you guys are wonderful to work with!! read more

Go to Wess (I believe he's the manager) for any of your tire needs! I can tell when people are being dishonest. As a women, I know nothing about cars. I try my best to stay away from auto stores without my boyfriend, father, or my car friends. During the quote, Wess took so much time out of his day to help answer any of my questions that I had. He was patient with me and made sure I knew exactly what tire will be best for my vehicle. Altogether, he was helpful, honest, and patient! He said "the way I look at this job is what would I feel comfortable putting my family in." Firestone owns obviously the Firestone tires and Bridgestone. He wasn't trying to push those brands on me either. He was more than willing to special order me Michelin tires. Not to mention when my boyfriend bought his car in 2017, the dealership forgot to remove something from the tires that would make it squeal every time he turns his steering wheel, they brought the car up and took it off with no charge. read more

Excellent customer service, got me in same day/Saturday. They have a staff shortage and do 30+ appointments a day. And still squeezed me in

Great Service here at this Firestone in Coddington, made appointment for my bottom engine cover that was hanging off on one side. Guy put it on the lift, I went to Target to get a coffee, he was done 10 min later. No charge. Really appreciate that. I woulda gladly paid though, not saying I'm cheap. They are doing better than Big O at this point. Thanks y'all. They should get raises. read more

Staff were friendly and knew what they were doing, the place was clean, the work was done at the estimated price, and my car was ready sooner than expected. Good job all around. read more

I made a reservation here to get an oil change and tire rotation. Showed up on time and waited 30 minutes before they even started. Today I have to go back because the car is now dripping oil. None of my cars have ever dripped oil before. Now I have a mess on my garage floor. Avoid. read more

Brought my Aunts car in just for a battery replacement that was prepaid. I was quoted 1 hour. One hour later the car was still sitting in the parking lot. Another hour later I checked and the car was in the shop with 3 guys standing around talking and bullshitting each other. I should have done the work myself. It would have taken 10 to 15 minutes tops! When I got home I checked their work. THEY DIDN'T EVEN BOLT THE BATTERY BACK DOWN!! It was just sitting on the battery tray. One sharp corner would have spelled disaster for my Aunts car. STAY THE (BLEEP) AWAY FROM THIS PLACE! read more

Came into get an oil change the other day because of the discount available on their website right now. I had an appointment, and did end up waiting over an hour. Luckily there is a mall/starbucks/whole foods right next door. When i returned they informed me that i would need new tires as mine were very bald! Jeane was very helpful in finding and calling her suppliers to get the exact tires I had on before, which served me very well! She had them ordered and had my next appt set up for the next day- very convenient! My tire appointment was for 2:30. When I arrived they said it would only take around an hour or so to put them on and would conveniently give me a call when it was done. Unfortunately one of my headlights had gone out so I tacked that $40 service on too while they were at it. The guy who was helping me, lets just say his communication skills were sub-par. I returned at around 4 because i had not received a call. Apparently someone else's Kia was supposed to be done then, not mine. So i sat, and i sat, and i sat for a good hour + until my car was finally ready at 5:15ish. Not sure what was going on back there but 2.5 hours to put on four tires and change a headlight seems a bit excessive. So! The reason I am rating this place 4/5 stars is because of the customer service. While I did wait excessively, I could tell that the people at the front desk were trying there best to do what they could. Jeane, Dennis & one of the service managers were extremely helpful and always kind towards me and the others. While I was there some guy was all worked up over something that was clearly his fault, arguing with Dennis and the service manager and they both helped him and kept calm the entire time, refunding his money and worked through his problem. All in all good service! read more

Had been going to this Firestone location for years, will not be returning due to the lack of professionalism and lack of customer service skills from employee, Angela at the front desk-rudest employee I have encountered at a customer service setting. When a customer is upset, one must not argue with them, yell at them, respond with attitude and talk over them. Her coworker simply listened to my complaint, and briefly explained the situation. Did not get his name, but he should share his knowledge and customer service tips with Angela on how to deal with upset customers. read more

I stopped by yesterday and made an appointment for this morning for an oil change and a tire repair, (I had a slow leak and was adding air every 2-3 days) At the agreed-upon time, I took my 2014 Toyota in to the shop. The guys were ready, remembered me, and went to work right away. They said it may take an hour or so, so I waited. The waiting area was clean and comfortable, I think I may have fallen asleep! The work was done in less than an hour and I am back on the road! Thanks Firestone! read more

Terrible service. The staff never keep track of their work. I brought my car in three times due to a recurring tire issue and they were never able to address the problem. They never return my car in time. Instead they keep extending the repair time until it takes an entire day. When the repair was complete, the staff never called to inform me. I had to check every hour periodically to find out if the work was done. read more

It's TRUE. Not all Firestone's are alike; which you'd think because its a large corporation they'd have since consistency in policy and customer service: NOT. After having a superior experience at Firestone tire in Oakland on Broadway, I incorrectly assumed it was a "Firestne" thing: NOT. I got a special road drive coverage with my car when I bought it, a kind of insurance on the tires good to be used any where. My job puts me on the road alot, so i was sure to buy the insurance. I needed it in Oakland for a blowout and Firestone there, helped with no instance. So when I had a similar blowout just last week in Sonoma county, where I live, I of course Called the closest Firestone in Santa Rosa thinking the quality service I received in Oakland was a standard: NOT. When I called my roadside insurance I simply told them to tow it to Firestone Coddingtown. When I got there with my car, they took me in and the guy said it would be a coke hours. When I got back it turned out my car also needed a rim. I must ad that I started this review over a month ago and did not realize it had not been posted. I just noticed Yelp notifying me it was not completed yet. So maybe employees have changed here now...but buyer be ware. read more

Use to be an excellent effecient and friendly place. Not anymore! I've taken all my cars to coddingtown FIRESTONE (5-6 vehicles), and service has gotten worse over years. No personable staff. Appt is always over half a day. I paid for lifetime computerized alignment for the new tires I paid over a grand for. They are so rude to me the phone and if I try to make appt at their convenience, I will be taking my business elsewhere after this set of tires needs replacing. Their staff turnover and then the wait time for prepaid service... NO THANKS. read more

I lived in Santa Rosa for 1 year and Coddingtown was my go-to when my Prius needed service for tires, oil changes, etc. Mixed bag of experiences, which is par for the course when staff turnover seems high and most of the employees seem to be early career/just starting out. In general, the staff are friendly and polite. My car has run just fine. However, the way they handle their own mistakes is very money-minded and dishonest. After an oil change, they forgot to reattach the outer protector and it got badly damaged from dragging on the road. Another mechanic cut the small section free, and that showed clearly that the area marked explicitly for oil maintenance had been the drooping part, now friction-burned too badly to reattach. When I asked Firestone about it, the manager came out to check it out. He told a series of really awkward, unconvincing lies about how the evidence showed the friction-burned part was opposite from the oil change section. We looked at the guard piece together, and he even rotated it the wrong way to support his weird story. He denied that it was a problem with oil change, claiming "these things just happened" due to bumps in the road. He agreed to pay for half the replacement for "good will," and suggested I not bother at all. He also told me he'd left the broken piece (i.e., the proof) in my car, and when I couldn't find it, he claimed he had misunderstood what I was looking for and gave it to me from the trash can. Honestly, I'm not sure how he thought he could get away with it! While he talked to me, the other Firestone workers in the office were dead silent. They looked so uncomfortable listening to him trying to feed me this line. I suspect he thought because I was polite and a young woman, that I wouldn't follow up. Note: the Toyota dealership and other mechanics all shared the same opinion. The damage came from someone forgetting to repin the guard after an oil change, a very common mistake. You can't even get to it without special equipment to raise the car off the ground. At this point, I'm sorting it out with corporate. It looks like the resolution is going to be just fine. I've had really excellent experiences with Firestones in 2 other states (South Dakota, Florida). Rapid City runs an especially good one! And like I said, even Coddingtown has treated me well in the past. Speedy work, efficient, friendly, good-humored, and as accommodating as possible to my work. But I definitely left the area on a bad note. (I previously posted this to the wrong business, whoops!) read more

This place is a joke, i was told there was a 3 day wait to have 2 tires installed!! I went down the street and had them installed in 15 minutes. It's also a nice touch that they decided a good place to put the smoking section was right in front of the main door so you can't avoid it when walking in and out. read more

Fraud! Sunday, Nov. 11th, I discovered a nail in the middle of my wife's tire, I removed the tire so my wife could bring to Firestone Coddingtown for a flat repair, her and her mother rolled the tire from her car to the Firestone store to pick up later in the day. This is where fraud happens, an Firestone employee, Derrick calls my wife back and says the tire is unrepairable because of damage to the sidewall, WHAT! We immediately go to the shop and find a sharp object (broken off nail) stuck in the outside corner of the tire. There is No Way this sharp object was there before as my wife or I would have cut our hand from taking the tire off or rolling it to the store. This employee Derrick tried to sell my wife four tire from the minute she drop off the tire to when he call back. Beware, especially if your a women and Asian. read more

This place is a joke! I've been here multiple times and every time, I leave disappointed. To put it lightly, they have no respect for the cars they are working on, they look for any excuse not to honor their work, they hardly know what they are doing and punctuality is something they have no concept of. Here's a few examples: Oil and grease all over my leather interior. Literally ALL over. Steering wheel, door handle, Center console, door panel. Not even enough care to take the dirty gloves off! Another time the guy couldn't even drive the manual transmission and was trying to start it in third gear. I to go and help him. Incompetent. I made the mistake of buying their "lifelong" alignment only to have them repeatedly make excuses. "Our alignment tech had to go home early", or "Your tie rods are too worn", etc. I've heard it all from these guys and have never gotten a satisfactory alignment, if they even pull it in the garage at all. One time I had an appointment for 12noon. I got there right on time. They said it would be done by two. Two rolls around and they said come back at four. Four comes and you guessed it, "it'll be done by closing time". I come back around 5:50 and well it wasn't done. It wasn't even pulled in the garage. Why did I even bother with an appointment?? While waiting I had talked to an elderly couple who had arrived before me. When I came back at 5:50, they were still there as well and their car was also not worked on. I will not be returning Here! These guys may have got my money on that lifetime alignment, but they sure won't be getting it on anything in the future!! read more

I appreciate the customer service that I received on my most recent visit. They were able to help me during a definite emergency while keeping my budget in mind. Much appreciated. read more

Long story short... I came here for a flat repair and they made the problem worse! The story.... I live in SoCal and like my local (El Toro) Firestone. However, I was visiting my folks in Santa Rosa when I told my Dad about a slow leak I had for the past 20,000 miles. The leak was so slow, I just put air in it every now and then. My Dad said, you must have a nail. Sure enough, upon careful inspection I did have a very small nail in the tire. I thought what the heck, even though it is so minor, I'll take it to get fixed. I show up at this SR Firestone, and they tell me they will fix it. 30 minutes into the "repair" I'm called up to the counter and told "Your tires are so bald that it is not legal for us to repair the tire." I told him, "That is impossible, I was just at the El Toro Firestone 2 weeks and 700 miles ago for an oil change. They told me my tires are fine right now, but at some point in the future I might want to think about getting some tires." The guy said, "Prove it.". I told him to look it up in his system. After he looked up my story in his system he went back outside to the mechanic. After about 5 minutes he came back and told me, "The El Toro Firestone measured your tires wrong. You need new tires." I told him to just forget about the repair and I'll drive with it how I have the past 20,000 miles. He told me, "That isn't possible, the tire is gushing air real bad." I asked him, "How can that be?" After playing 20 questions with the guy I finally figure out they had removed the nail and THEN decided to measure the tire tread. About 10 questions later, the guy finally admitted their mechanic screwed up. His solution? Put on the spare tire!!! WTF?!?! After I got real pissed about that idea, he said they could put the nail back in the tire and I could go. I figured that was his way of saving face, and they were really going to repair the tire. Turns out, they really put the nail back in the tire!!! How the heck is that legal?? The nail has been reinserted in my tire, how long is that going to last????? NOW, I REALLY do need to get it fixed. I then drove down the street and a place repaired my tire. Not once did they mention anything about new tires. Avoid this place at all costs! They are either completely incompetent or just trying to get your money - or probably both! read more

Total waste of time...once again, disappointed at Firestone. After years of bringing a fleet of our service trucks here for tires and oil changes, Im finally fed up. additionally, Ive probably purchased 5-6 sets of tires here for my and my wifes personal vehicles, the affair is over. Reasons: 1. Slow counter service 2. Poor time estimates 3. Long lines 4. Understaffed counter and garage 5. Poor response when ive made appointments for service 6. Consistently late delivery of vehicle despite promised time frame If time matters not to you and you have low expectations, good place for service. If your time is important to you and you like to believe what you are told, shop elsewhere. read more

I'm not thrilled by the competency level in this place. One mechanic told me I had a serious oil leak but it was just oil that leaked onto the frame when he changed it! read more

I had a battery/alternator issue happen on a Saturday afternoon. Towed my car to them and told them the details. They found the issue in a few hours and also fixed a bothersome squeak that had been eluding me since i got my car. The quotes for other services that i could do myself like plugs and wires seemed a little high on the labor end so i was surprised to see that the fix for my vehicle was well under 100$ (badly corroded battery posts hidden behind the front wheel well were causing a power distribution issue, i had flickering led lights and relays clicking for no reason, not to mention it would die randomly due to this). I would use them again for certain services probably. The car seems better than when i first got it now. read more

Our car needed some work done and while there he said one of our tires was faulty and should still be under warranty due to the tread left. I took it to firestone where we bought them and they told me I needed new struts and then tried to convince me we needed new tires. They said they wouldn't cover the tires because it was the struts, but it was only one tire that had the problem. If it were the struts the sound the tire was making would not have followed the tire to the other struts on the car. I declined their offer of over a $1,000 and took the car back to our mechanic where I ordered one new tire and walked away from the warranty. I felt like they tried to take advantage of me because I am a female and they didn't think I knew better. read more

I previously went to firestone purchased a brand new set of all terrain tires a year and a half ago with no issue. But I got a nail stuck in my new tires, and brought it in to get a small patch. They made me schedule an appointment for the next day just for a small patch. Then I dropped off the car for the repair I waited 2.5 hours they never called me to come back in, so I came in myself and they then told me I needed a new tire and it couldn't be patched, and that it would take four more days to get the new tire. I felt like I was getting scammed as I know a little bit about cars. I also heard them saying stuff about me behind my back. So I brought it to Santa Rosa tires plus they patched it on the spot in 20 minutes, and said no new tire was needed, and I was treated with much more respect and had way better customer service. read more

I manage a complete fleet of cars I had a screw in one of the tires on Saturday which I purchased from this Firestone so I showed up at 7:00 am with the flat tire in hand asked in they can fix it. They said to drop it off they'll have it ready for pick up on Monday. The customer service here is the worst EVER !!!! No people skills what so ever. I would rather drive across town or to Rohnert Park before I ever use these people again. read more

SLOW! I dropped my car off at 2pm for a balance and alignment. They told me it would be done by about noon the next day. When 24 hours had passed and I hadn't heard a thing I called and they said they hadn't even looked at it yet. They finally called to say it was ready at 4:15pm but that they'd be closing early for a meeting so I had to come get it within 45 minutes. I didn't have a ride at that time so I had to wait until the next morning. I was on my way to work and in a hurry. I had to stand in the lobby for 10 minutes (while they helped someone else) before they even acknowledged my presence. I'm sure (I hope) the work they did on my car was fine but I won't be going back due to the lousy customer service. read more

This place rips you off and they have an attitude while they do it. I had a gas cap that was attached to my car by a chain. I got my car back from them and they said they discovered my gas cap was missing, but I could buy one from them. It was attached by a chain and I was at the gas station right before I went to Firestone. I used to come here when Bill ran the business. He was always honest. After he retired, this business got slimy, dishonest, and rude. I quit going here and will never be back. read more

I don't usually write reviews, but I feel that this need to be addressed. I made an appointment to have my trucks fluids serviced and an all around inspection done. I was told the first day sorry we won't have it finished till late afternoon. Then I was called and told it wouldn't be done till tomorrow afternoon. I pick it up at 4 pm. Which is not exactly afternoon and begin to drive home. My temp gauge maxes out and I have to pull over. I finally get it back to their shop and now I won't be able to pick it up for another day. Very upset!!! And all I am told is I am sorry about that!!!! I spent over $1400 to have my truck worked on and it is worse now then when I left it with them!! read more

Been there many times and had okay service from them in the past. Called them up and told them that I had a busted fuel valve and how much it would be to take a look and see what needed to be done. $30 bucks to get it on the racks and see they said. I let them know I'd have to tow it there. they said no problem. Tow truck driver drops the car down. I go and check in. Same guy I had talked to billed me $70 bucks to get it on the racks. I ask why they said one thing on the phone and then more than double there original price when I get there. Big time brush off and the next thing I know the guy is in the back. Hope the $40 bucks is worth it. Been going there for years. They just sent one more to Americas Tire read more

I went in to get my front light changed. At first my experience was fine, they got me in and out when they said they would. However, upon further inspection, the didn't reattach my front bumper which had been taken off to fix the light. I no longer live in the area and had already made it to my home in Santa Clara before realizing this. I figured everyone makes mistakes, I'll go back next time I'm in town (about a week later) and have them fix it. When I brought it in I was told "oh sorry" and that they weren't able to reattach it last time and that they still couldn't do anything now. I was basically brushed and told to deal with it. All I had to say is: if someone brings they're car to be serviced, it should be given back in better condition than how it was left. Extremely disappointed. read more

No stars ! Slowest people in the WORLD that work there! Just needed air in my tires and they moved on it like turtles or a snail which ever is slower ! Horrible never stop there for anything not even a glass of water read more

This is the first (and last) time I have ever gone to Firestone. They tried ripping me off today when I came in for tire replacements. Joke was on them, because I knew they were attempting to charge me $80 more than what they were supposed to. Ladies, if you don't know anything about car maintainence, save yourself the trouble and either go somewhere else or get a brother, boyfriend, whoever to go instead of you. These sleazy places will do anything to make an extra buck by tricking you. This is exactly why I am my own mechanic. If only I had the equipment to change my own tires. read more

I had a noise coming from by brakes the other night so I called Daniel at Firestone on Sunday morning to see if he could get it in to check it out,he said that they real busy but he would do his best. So I took it in about 8:15 and he called about 11 am to tell me my brakes were fine just a broken spring in my rear drum.So they fixed and I was back on the road by 3 that afternoon. Daniel also was able to find a coupon for me to use to get $30.00 off my bill. I am very pleased with there service 5 STARS read more

I've been sitting here for two and a half hours for them to change my tire! It's crazy ! Long wait for one tire!!

I have a C6 Corvette. When younger, I did ALL my own work including building engines......now am too old with a bad back and it kills me to pay the labor rates at shops. A while ago, this shop installed my new tires, and did an alignment. Job was perfect and well priced. Shortly after I hit uneven pavement while returning from the Grand Canyon which blew a chunk out of my new tire. Firestone installed a new one I had ordered to replace the cheap Chinese one I was forced to buy to get home. I noticed a vibration at 40mph which remained with car rolling in neutral, so I knew it was most likely tire/wheel related. I scheduled a service for replacing brake fluid, including servicing the ABS system, and asked them to recheck the tire balance, and alignment under warranty. Daniel the manager was very knowledgeable, and dispatched the job promptly after I arrived a half hour early, without a hint of frustration for at least 30 minutes of unpaid labor being required for warranty. Carlos the technician did a stellar job, slightly adjusted the alignment, and when rebalancing the tires, diagnosed two bent wheels as the culprit of the vibration. He also double checked the wear on the control arms and brakes....all good. Carlos went above and beyond my request, and got two annoying warning lights reset, and wiped clean my seats, dusty dash, and removed Redwood tree droppings collected in the cowl under the wiper arms! Those little touches told this old mechanic about a guy who understands duty to care. Had a long chat with Daniel while I waited, and found a kindred spirit who is also a gear head who clearly strives for excellence. Firestone trusted the right guy for running this store. I am now a customer for life. read more

Slow Service. Left very unsatisfied with the results. Too much to go into detail about. Good luck to you if you go to this place for service. I just know I probably won't be going back here again, if I can possibly help it. read more

I tried to call ahead to see if they could help me do a simple tire repair. They put me on hold - for 8 minutes!!! - by the time I got them on the phone I was in their parking lot. And then after all that they said they couldn't repair my tire for two days. Not helpful at all. read more

Not happy that I've been waiting over an hour from my appointment time (was quoted half hour to 45 mins to merely exchange my new spare with the front passenger tire. read more

Today I went to have my oil changed at Firestone... I had a coupon for $19.99 ...they told me my filter was $15.99... So I'd have to pay that additionally...I have a Fiat with 28,000 miles... They did a courtesy check of my battery and told me there was a dead cell on it... When I got in my car after waiting 2 1/2 hours it wouldn't turn over... The entire time I've had my car it has turned over instantly each time I've started it...but five minutes after being told my battery is bad, it won't start. The car cranks with vigor and it seems like it's not getting fuel... Even with the charger on my battery it wouldn't turn turnover... The mechanic asked me if I knew I should push on the gas when I start the engine ... What... Really... I've been driving for 40 years ...After 10 minutes of struggling my car started and I left it was 7 at night, and I had a half hour drive ahead of me ... When I got home the car would not start again...I have A charging system light on my dashboard and it shows my battery is strong... I will be calling tomorrow to talk to the manager and they better make this right or I'll take them to court... read more