Brought my vehicle in, asked them to run codes. The person working told me they didn't have anyone to look at it. There was over 2hours left of the business being open and not a single person could even go look at my vehicle. Thank you. Customer service was not there, more worried about going home than helping the customer. read more

Came in for an appointment to get tires balanced and alignment. Mechanic Justin on cell phone irritated to have to do work. Asked supervisor Aaron, to let Justin know to not throw chrome hub caps on concrete upside down. Justin mechanic has attitude and refused to do it and continued to throw chrome caps upside down and said fke me. Look these caps are about $120 a piece new. I then told supervisor to put caps back on and back truck out. I don't want Justin to touch my truck fearing he would not do a good job or care about it. Justin continued to cuss me and my truck out and refused mount caps & back out truck. Supervisor Aaron had to put caps back on and back out truck while Justin continued PO tirade. the supervisor Backed out my truck, gave me the keys. Looked at caps. Yep scratched like I said. I don't know about you but money ain't free and parts are expensive. As long as Justin mechanic is working there I would go anywhere else. Update, drove across town to another Firestone. When they tried pulling up my truck, funny it was gone. Luckily had invoice of tire purchase in truck. Now for 20+ yrs Ive shopped at Firestone, in multiple states. Never had an issue with my data disappearing. But now right after the issue with this store the other store can't see my tire, lifetime rotate balance, the lifetime alignment purchase. Like it no longer existed. Luckily I kept the original invoice in my truck. Keep your printout people. Today 3 weeks later and still no response from corporate. Not one person reaching out to understand and maybe come to a mutual benefit. This let's me know I'm nothing to them but 1 drop in a bucket of customers. read more

My husband and I spent the weekend in Springfield and as we pulled put of the hotel to head home, the tire pressure alert went on in the car. So annoying! But we pulled in this Firestone and they checked us over and got us back on the road really quickly. Super kind and helpful. read more

MAKE SURE YOU ASK THE INFORMATION THEY HAVE. Ive used the firestone back home for my car for multiple years now. I drove to the Springfield location to buy 4 new 255/40/19 tires and told them my tire size. I live an hour away from this location and they confirmed they had a sale on my tires going on so I took the chance. When I arrived there they told me they didnt have my tires and they only had 16's which ive never even had on my car before. Thankfully I called around and Smart Buy tires down the road could squeeze me in or I would have been stuck with my child a hour away from home. read more

I scheduled/ reserved a car service the day prior to arrival. The instructions specified to call ahead before arrival so I did the day of. The employee that answered the phone had no idea I had a car service scheduled online. He apparentely found my reservation on the website after I told him I had made one. They stated that this firestone is booked out for 10 days and I can't get in. This was literally the only day I had to get my car serviced for my family to safely drive a long distance in my car to the specialist doctor appointment. So now I'm in a tight spot to find car care because an appointment was not honored by this company. Firestone of Sunshine needs to remove the online scheduling if they are not aware of its existence or just ignore it. It's unprofessional to do this to customers. I have taken my car to them multiple times. I will not be returning and I will discourage others from doing so as well. read more

Your store has a big problem. Today I dropped off my car for a oil change and when I picked it up today, this guy calling himself the manager talked over top of me as I walked into the store and cut me off when I was talking. I asked him for a number to call to complain about him. He gave me a fake number. He even asked me when I was coming back for service. (REALLY!) Here is what Firestone wrote me... Thank you for taking to the time to provide this information, Gregory. We apologize for any frustration or inconvenience you may have experienced, and want to ensure this is addressed. We have created a file for you, and we have sent this to our Area manager to be reviewed. You will be contacted within 2 business days to discuss this issue. If you have any additional questions or concerns, please, feel free to email us back. We value your business with Firestone. read more

I have had multiple good experiences here but today was exceptional. I found a tear in my tire this morning, called, they asked the type of tire to check if they had it in stock which luckily they did and said to bring it down and they would try to take care of it today. When I arrived, Pierce looked at it and said that it was not deep enough to get into the metal of the tire and that it would not need to be replaced at this time and he even was nice enough to go back in the store to get the tread, gauge and come out and check and see how much longer until I needed to replace all of them. I thought this was going above and beyond and I really appreciate his honesty and helpfulness. I will be back in a few months to replace all the tires and will continue to use this Firestone location. read more

Having discovered a large bolt in my tire after work I went to my regular mechanic who was too busy to help me out. I stopped into the Firestone on Sunshine where my tires came from in the first place and they happily got me right in and fixed the tire for a nominal fee. They also noticed my burnt out brake light which the other company I went to made a note of on my bill but never offered to fix. Thanks Firestone read more

I appreciate great service, no matter where it comes from, even from a tire place. Nothing more stressful than the trouble a flat tire can bring. Thankfully, the universe has provided agents who specialize in the rubberized mechanics of my woeful sorrows. I dropped my flat tire off on a Thursday afternoon, explaining I could not pick it up until the following Saturday. No problem. The store manager informed me they would be open early Saturday and ready to mount it. Such was the case early Saturday morning. I arrived promptly at 8:00am, with the store having already been open for a full hour. Fresh coffee and a lit television were available. Very clean and plenty of seating. This is a shop, mind you, but the atmosphere seems geared for the customer experience rather that the mechanic's convenience. Again, the store manager greeted me and was welcoming, friendly, and helpful. My flat tire was repaired and mounted, all within ten minutes. I would now have plenty of time to enjoy the rest of my Saturday. I highly recommend Firestone on Sunshine for your tire repair needs. I hope I won't need them any time soon, but if I do, they will be my goto. read more

Firestone Complete Auto Care - Firestone Complete Auto Care in Springfield, Missouri. - Tires Near Me - Springfield, Missouri

Colin and his team went above and beyond to help us! Our flat tire light went on shortly after Rolla on our trip home to Oklahoma City from Chicago. We stopped and filled up all the tires. Then 10 min later, the light went on again. Called his store, and Colin said to come right in and he would get us back on the road as quick as he could. We got there, they took our car in pretty quickly, and turned around our car within less than an hour. This was especially impressive because they looked very busy. Colin told us what the problem was and was able to fix everything for us. We really appreciate the great, speedy service and the friendly faces there. Side note: their bathroom smelled amazing. I don't know what they do, but I would love my bathroom to smell like theirs :D Thanks again Colin and team for getting us back omln the road quickly. read more

Great experience! I had a nail in my tire that caused a flat. I brought the wheel and tire in to see if it could be repaired. James helped me out and found him to be very courteous, knowledgeable and quick to repair my flat. Joe checked me out and was great as well. He even loaded it back into my car. I would definitely go back. Well done! read more

I always receive stellar service at this Firestone location. Last week I discovered I had a flat tire in the parking lot at work so the new set of tires I was trying to put off was going to come sooner than expected. There are several different tire shops way closer to my work than Firestone and since I was going to have to have my car towed, a friend suggested one that was just half a mile away. I called them and explained my situation. The person who took my call was unfriendly and unhelpful so I said no thanks and went with my first instinct, calling Firestone. I explained my situation to Joe and the first thing he said to me was "No problem, we will take care of you." He was extremely friendly and handled my situation very well, reassuring me that I had nothing else to stress about. All prices and procedures were discussed prior to them being done and all were handled with professionalism and care. read more

Crap service, totally inconvenienced me because their app doesn't work properly, all I need was a quick 5 minute oil change. That's all. I even told them my situation of having to leave in just a few short days with few to no opportunities to get my oil taken care of. There have also been plenty of reviews saying that they took care of their oils change at 5pm which is their apparent closing time. I came in long before that and they still refused service. Rude isn't it? If you can't treat each of your customers equally and kindly then maybe you need to change who is assisting customers. Your job is also a service job, if you can't serve people then maybe you need to change your attitude towards people or find a different job. I do not appreciate this rudeness. Haven't had a problem from any other fire stone before but I don't recommend this crap location and management. And from the looks of what reviews have been posted, they seem to have a fairly kind and respectful crew, but that's just not true because a company's worst bits of a crew brings the whole crew down and that is what makes a bad crew. read more

Fair Warning, if they sell you a "brake flush", check it for yourself, don't trust theirtest strips-open the cap, take it out check the color and sediment. They charged for a flush that was never performed. read more

"Complete," as used in the context of Firestone Complete Auto Care, means that care for your auto will be completely forgotten while subject to their tender mercies. My vehicle was brought to them in good faith with engine oil that needed to be "changed." It was "changed" in that there was no engine oil present in my vehicle upon return to me, which led to damage of the engine. (Duh.) The experience was *completely* unforgettable for me. read more

First off, a $45 oil change, really? Secondly, I was quoted over $700 for JUST my rear brakes. How are you crooks still in business? Will never return to one of their establishments. I wouldn't recommend this place to anyone. read more

This Firestone is a complete ripoff. I went in there because I had a bad grinding noise on my car. I called and told them the issue and had my car towed there. My check engine light was on so I also asked them to see what was going on there. Long story short they sold me on a new battery and gas cap for $300 (overpriced but I really needed my car back) and said that would fix my problems. But then as I was leaving my car was still making grinding noises so they took it back and said I needed all new brakes and rotors that would cost me an additional $600. O and my check engine light was STILL on even though I was told it would eventually go off. I just took my car to Complete Automotive where they told me that the gas cap they gave me was an aftermarket part that didn't fit my car well and that they could order the part from the car manufacturer directly for a good fit plus new brakes and rotors for half the price. Firestone is the type of place that makes you dread having to go have your car serviced. There are a lot of other great local places that do a better job for a fair price. Don't waste your money here like I did. read more

The WORSE firestone store I been to so far. The guy that answered the phone was a complete asshole, he couldn't give any time frame said either wait 5 hrs or come get and take it somewhere else. Ended up taking to the manager Jay(I believe). He was able to give me a time frame. I DO NOT recommend this store. They didn't even have all the services correct to begin with and then wanted to charge me for alignment rotation and balancing though I had the lifetime! read more

I am very thankful for James at this location. I was on my way back to texas from Illinois and knew I wasn't going to make it all the way back on the two front tires I had, so I searched and searched for a shop that was open on Sundays. Luckily found this one! James was very helpful, polite (even though he was very busy!) And didn't try selling me anything I didn't need. I greatly appreciated that, as I wanted in and out as fast as possible. I was in and out of there in about an hour and a half, which I think was pretty good for them having a garage full of cars to work on! Very appreciative of James and Dakota (the one who put those new tires on my car!) and thankful I was able to make it the 5 hours to Springfield going 65mph from IL to MO so my tires wouldn't blown out! read more

i took my van to firestone they said their was no diagnostic technition until monday i drove by monday morning and my van wasn't there it wasn't in the bay door and it wasn't in the parking lot at 7:19am i called and i talked to a guy that said it was parked at the west end of the building and i checked and it want there read more

Great Service!! Spoke with Dave on the phone, he answered all my questions. I have lots of miles on my old chevy and needed it to be checked out. He got me in right away for maintenance and tires. I'm very happy with their work and customer service. read more

Over a weekend, I dropped my old '93 Accord off for an evaluation of the brake system. It was determined the rear cylinders and rear brake shoes should be replaced, as well a brake system flush. I agreed to the repairs even though the estimate seemed high but I double-checked what I had authorized to fix with the guy. I ended up getting charged for a complete car inspection which was unneeded and not asked for, for an additional $22, something he worded as if it were the evaluation of the brake system and not something I would be charged for. I was charged $140 for labor on replacement of shoes and cylinders, a job that is not lengthy or difficult and $30 labor on system flush. We checked on retail costs of the shoes and cylinders and found, after the repair and payment, the cost was triple of retail. Labor was $95 an hour. Total cost: $415 for something I found should have been closer to $200 maximum after checking with other businesses who were closed. When asked again about the reason I paid so much for such a simple repair, he replied "You agreed to it!" I've been taking care of car repairs for many years by myself and never have felt taken advantage of as badly as I have with this shop. Do your homework on parts costs first if you have the chance. Avoid this place. read more

Ive taken my vehicle here in the past and had a very bad experience, but things happen I wanted to give it another shot since I was in the market for an alignment and new tires. I dropped my car off early afternoon on a Saturday expecting it to be finished before they closed. Closer to 7 I called and asked if they could keep it overnight and I would come pick it up the following day. Came in today to pick the vehicle up and the job wasn't complete. Had to wait for them to complete the alignment. read more