Took my 05 Silverado in to have the blend door actuators replaced. Went in on a Saturday the 9th and spent 2.5 hrs waiting for them to diagnose my AC. Since it was blowing hot air on both sides everything pointed to the actuators. Well on Saturday all they did was check Freon level and a leak test, they found a minor leak, added .5lb of Freon, and told me that the AC should still have worked. Added that the belt to the AC needed to be replaced and they would need me to bring the vehicle back so the person that had supposedly replaced the actuators on other Silverado's wouldn't be in till Monday and they were booked up for Monday. So we agreed to bring it in on Monday to drop it off so they would have it FIRST thing Tues to get started on it should only take 6hrs to replace passenger side actuator They called with the price to change actuators, fix leak and change the belts for 2300. (rounded up) I asked how long it would take. I was told should be done late Thursday or as late as Friday. Now I investigated the length of time that it should take to change both actuators, replace the belts and evacuate the AC and recharge. Passenger side actuator - 6hrs, Drivers side actuator - .5hrs, replace belts - 1.5 to 2hrs. Now if my math is correct that is 10hrs total. Which should have taken an Experienced Mechanic. Well now we are going on the 6th day that they have worked on it supposedly. Gave me a story about they had to remove the seats, most of the dash, which is a few screws and console so it was taking longer than it should due to the extra work. Sounds like whoever is doing the work must be only working on it a couple hrs. a day or doesn't know what they're doing. It is now Saturday the 16th and still not done. THEY WILL NEVER SEE ME AGAIN!!!! for anything. Be aware very Aware! read more

We were on the road heading to Colorado from Georgia and the check engine light came on. They checked the codes and determined there was nothing serious going on, reset the light and it did not come back on. Got us on our way in minutes. Great service! read more

I had a good experience here. Got my oil changed, they found that I needed a left front axle shaft replaced plus a coolant flush. They had my car done fairly quickly and they contacted me when it was completed. Unlike my other experiences with other mechanics where you're having to call them, the guys were professional and timely. Jacob was really nice. read more

This place is completely worthless. Keep getting the run around why they can't do anything because they are under staffed people don't show up to work. They keep bumping me back "oh I'll get to it but we don't have people here it's just me". Just don't go here it's terrible and you'll have to take it somewhere else anyways. They can't even do alignments. read more

I drive an hour and a half from where I live to come to this firestone because of the great service they provide. They have the best prices and don't try and rip people off, I trust their mechanics and I won't go anywhere else but here. They have my business for the rest of my life and I will recommend all my friends and family to get their cars done here. read more

My alternator went out on me at 2:00 am Sunday morning on my home to Utah from St. Louis just outside of Topeka. I had to be towed back to the best Western where I stayed over night and called Firestone first thing in the morning. They originally quoted me long time before they could get my van in to change the alternator but when I got the van to the shop they got me in immediately and started working on it. The gentleman who helped me out also was nice enough to work with the financial portion of this problem as well instead of just trying to get the most out of me because they are 1 of 2 car repair places open on Sunday. Very grateful! read more

Horrible experience! DO NOT use them!! You might not make it home safely. Went to have our lifetime alignment and tires balanced and rotated and took the instructions because the last time they messed up the torque specs. My husband was going to go this time to check the specs in the parking lot but was unable to do to work load in our shop. Even with printed highlighted instructions from synergy for the upgraded HD drag link for the 17 Ram, they still managed to mess up and not get it right. This mess up allowed me to loose control of steering and causing me to go into the ditch on my way home. I called my husband crying and scared and he had to come do a field repair to get me home. Went to the shop the next day as they were closed. We went the very next day to have them fix the TPMS they messed up and to show them what damage they caused. When we told the tech what had happened, he just went "hmm" did not care that I could have been seriously injured, killed or injured someone else. They did not even look at the truck so I called filed a claim with the corporate office and they refunded us for our lifetime alignments as we will NEVER use firestone again for anything. We have been going back and forth for over a month now with corporate and now are getting an attorney as they do not care for the safety of their customers and I would not want this to happen to anyone else. read more

Amazing customer service, very knowledgeable. Sunday afternoon 4 hours from home. Check engine light started blinking, pulled off highway to investigate and vehicle was jerky and sputtering as if it were missing. Came here as another shop wouldn't even look at a the vehicle. Took over the lobby for almost 4 hours as the checked it out.( wife and I, mother in law, aunt, 8 and 9 year old and a 2 month old). They found a broken spark plug and hoped it was the problem. They investigated further and found no compression on that cylinder. Assured us we could go ahead and drive home as that cylinder shuts off at highway speeds. Since he had to give us bad news he settled on a way more than reasonable price. Amazing service and knowledge. Very thankful for this shop and the phenomenal employees! read more

Untrustworthy, poor maintenance practices which may be dangerous. I fired this business after they told me that Honda recommended a replacement timing belt at 60,000 miles, which was untrue. I called Honda and checked the website, the mileage recommendation was 100,000. I saw a piece on '60 Minutes' about these sorts of scams so that's why I checked. My wife had bought new tires so she continued to use them, and recently took the newer Honda in for a flat repair and rotation. They did this under warranty. But the car now had a pronounced shimmy on the highway that was potentially dangerous. I took the car to my trusted service center and the tires were NOT balanced and the alignment was off. About $120 worth of work Why would anyone rotate tires and not check balance? Not to mention the alignment? Especially when human lives may be at risk? Do not trust these people and do not rely upon them to keep you safe. read more