Very good customer service and this particular location I have come to trust them completely and therefore I recommend this location to people needing a shop they can trust. This location has recently gotten a new store manager as Carlos went to a Firestone out of state. I hope the new manager realizes the importance of customer relations and continues with what has been established. My 35 years as a Manager...I recommend to the new manager..."If ain't broke, don't fix it"!!!! read more

Our Subaru Outback died on a trip to go apple picking -- miles from where we live. And Firestone was open on a Sunday and helped us diagnose the problem.... and gave us options. They recommended a mechanic. Let us keep our undriveable car there while we figured out options. Checked out our sensor light on the other car and filled up the tires for free. Honestly, landing thee was the best part of the whole experience. Highly recommend. read more

Had an appointment for 10:00am drop off vehicle at 10:00am, told them I would wait, grab a bite to eat came back at 11:10am vehicle hadn't been moved, I asked about it they said their mechanic hasn't been able to get to my vehicle I asked how long it would be before my vehicle would be completed they stated 30-45min. I said ok waited another 10min my vehicle still hadn't been put on the alignment rack I started getting impatient asked for my keys back and left. Their comment was well call us if you want to get the alignment done, I said I wanted it done at 10am when my appointment was scheduled. I said it would've been nice to get a call saying it was going to be longer than expected and then I would've been more patient and understanding. Customer service was poor and inconsiderate. 1hr 10min. my vehicle hadn't moved from where I parked it. No call no info just our mechanic hasn't got to it yet. read more

had two slashed tires on both tires (my drivers side), came to firestone they got me the tires i needed to get back to LA in such a scrunch of time! Gray and Sarita were AMZAING at getting e back on the road and just the overall understanding of the situation and cant forget about the boys in the back they put that tire on like it was butter on toast much love thanks to the team! i read more

As a 30's female I'm given absolutely absurd quotes every time I try to come here. They attempt to rip you off and tell you that things need repair when they do not, padding your invoice. I no longer trust these guys, and recommend using their services to diagnose problems and then finding an honest mechanic to confirm the accuracy of and perform said repairs. Usually they find I don't need half the repairs I'm quoted from this place... Today I politely declined a $2,000 A/C repair quote and they passive aggressively parked my car in direct sun, on a 95 degree day, when there were 6 nice shady spots open in the same area. Oh, and being that I've been a long time customer here I can't help but notice that this was the first time they've ever parked my car there, as well as one of the only times I haven't actually authorized a repair. Coincidence? Probably not. Considering the large amount of money I've spent here over the years, and with them knowing I have no working A/C, I find it absolutely rude, inconsiderate and intentional of them, when a little common sense/ common courtesy could have made my day a lot more comfortable. Guys, your subtle disrespect was noted. I will never come back. Judging by the complete lack of business happening there today, I think word is out that this place is no good. read more

Went here to get my mom's vehicle aligned because another shop claimed they did the best they could and it wasn't right. This shops employees are the best and went above and beyond to make sure my mom's car was done right and realigned it for her. I was so grateful and they had us in and out in no time...the manager, Gary and advisor who helped us Sarah was so awesome and their techs are on top of their game. Highly recommend coming here if you need your vehicle serviced! read more

I have brought 2 different cars here for service and repairs over about 16 years. I come for regular maintenance, flat tire repairs, and recommended car repairs. I have never been disappointed by their work. They have a large repair shop with a comfortable waiting area -- centrally located in Yucaipa near other businesses. Their estimates are significantly lower than a car dealer. The management and staff have always been friendly and very helpful in answering my questions about recommended repairs. I couldn't ask for more. read more

Listen up everyone. Don't b fooled by there lies. They're very convincing on making money off u. So I got 4 brand new tires and they said oh its a easy process to receive a 140 rebate. Don't believe it. It's impossible to get this rebate it's just a big run around. It's the point we're this company cant b trusted. Acourse They're mechanics so they're going to lie but I thought they stood by there value name Firestone yeah can't b trusted. I will never give them my money. read more

Great convenient auto care for all of us who live in Yucaipa! They are polite and always ready to assist with our car issues.

This team is amazing! They always take care of our vehicles in a timely manner. Carlos runs a clean and organized location. Gary is professional and courteous when explaining our vehicles' needs. The techs always go the extra mile to make sure we are safely back on the road. I would recommend this location to anyone without hesitation. Remember to download the Firestone application for coupons and access to your vehicle's repair history. read more

It took me some time to find a good local trustworthy shop for my car to get routine work done, after going there for years the owner finally sold it and has to start all over. Found FireStone and thought I'd give it a try, upon walking in the place was spotless, clean, and greeted immediately by the staff that made you feel beyond welcomed to be there. They were attentive to my needs and giving a detailed break down of their services that would be performed that I went in for. During the work if they locate other stuff they take detailed photos come in and show you and simply let you know it is work that is needed or will be needed in the near future. They do not pressure you into getting it done they simply show you the photos for support let you know and allow you to decide when you'd like to do it. Complete class from this business and not pressuring/upselling clients into work on the spot. I have been going here for close to a year now with both my cars and never have any issues. The waiting area and work area for the techs are always extremely clean and organized. The staff really enjoys being there, Gary and the two front line girls that work with him, remember all their customers when they walk through the door greeting them by name and asking how life has been. This type of service keeps people coming back time after time. Also the pure honesty of what work needs done and not pressuring customers is the cherry on top, as we all know most other shops out there sadly tend to upsell things that are not needed or try to pressure you into additional services, but you won't find that here. I will be going here for all my cars as long as the service and honesty remains what it is, Firestone you have a great staff and operation at this location, don't lose any of them! read more

I've been coming here for almost 10 years and Gary and Camryn and Carlos have always taken really good care of my cars. Very professional & friendly and always accommodating. read more

My Air-conditioning Condenser needed to be replaced. Firestone Complete Auto Care, Yucaipa squeezed me in two days before XMas and performed the the service the same day. They performed a number of inspections and a oil change as well. Gary & Camryn were very professional, courteous, knowledgeable & helpful. The service, quality and value was great. Firestone is not just for tires and breaks just like their name says; Complete Auto Care. read more

I pulled in to have my tires checked. I have never been here before. They cheerfully checked all my tires & assured me the psi was in a normal range. No charge! Nice. read more

Even though I have an independent mechanic taking care of my 36 year old Jeep, I was relieved there was a Firestone nearby when I was overheating and did not want to drive all the way home. KUDOS to the crew at Yucaipa Firestone! Being open 7 days a week is a nice upgrade for me. Besides fixing a worn hose that was causing coolant leaks, you had the parts to repair another minor issue for a nominal price! I will remember you when it is time to shop for tires. read more

GRILS AVOID THIS PLACE. I always go to this Firestone because the members are always super nice. The past two times I went they screwed me over. Went in for a routine oil change and tire rotation and came out with my car malfunctioning. They broke the air filter and gave me the car back as nothing was wrong, did not even make past across the street without the car turning off on me. The last time I went they OVERCHARGED me for the work on an oil change, tire rotation, and change of spark plugs. Once the phone they had quoted me "$6.95" and when I asked $6.95 for each spark plug and they answered with a yes. Usually spark plugs range from $6-$12 each so I did not think any of it. When I get to the shop my total ended up being $720 for everything they had done on the car. This place is such a ripoff and will not be a returning customer ever again. I'll be right next door at Pep-boys for the same service at a full price of $397. read more

Firestone Complete Auto Care - Broken air filter - Tires Near Me - Yucaipa, California

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They broke my key. Said I needed my oil and coolant to be flushed as they were both contaminated. Got a second opinion and it was fine. Trying to charge me 1300$ to do the work. And said that they would get me a new key wanting me to meet them at ace hardware. My key has a chip in it so it was 100$ to get I had to do all the homework. Had to go to a dealer. They didn't even know that. Please get a second opinion before you have them do the work. Rip offs big time. And it took 5 days to get the key I had to go to the dealer myself they just gave me the cash. Just to shut me up I was way upset. read more

Got there in mid afternoon without an appointment, I was still able to wait for my vehicle to get an alignment they centered my steering wheel and no longer drifts. Great job in a very short time. read more

Took my moms car in for alignment because she had lifetime and got the car back with no specs no words other than thanks and the car pulling worse than when we brought it read more

Brought my car in for an Uber inspection; my car was done in 1 hour. Thank you very much, Camryn and Gary! I highly recommend this Firestone in Yucaipa. Been coming here for the past three years other services as well. read more

Steve and Carlos were life savers. They helped us trouble shoot an overheating issue, and were super informative and didn't talk down to us even though we knew nothing about cars. We came in about 40 minutes before they closed, totally stressed out, and Steve told us what he thought might be happening, watched our car for us so it could cool while we walked around. He was right! And was fixed quickly. Thank you thank you! read more

Best alignment Firestone around! Done taking chances taking my truck to other firestones for alignments. Took my truck in for an alignment after another shopped failed miserably & now my tuck drives perfectly straight thanks to these guys!! Awesome job! read more

Firestone Complete Auto Care - Truck - Tires Near Me - Yucaipa, California

I hate to leave a bad review but this last time I took my car for an oil change they had to take off my heat shield on my car in order to start it well needless to say now my heat shield is hanging cause they didn't bolt on tight for the second time and now as a result it is damaged from scraping on the road. Then they said I hit something cause there's a chuck missing but how come they didn't notice it before when I had my oil change 2 weeks ago read more

Always really great customer service. Gary and Camryn are always very helpful and knowledgeable. Been using this location for 5 years and I've never had a bad experience here. The technicians have always done a great job on all the vehicles I bring in. read more

Between having to wait an hour and a half for.a.scheduled oil changed and listening to half the workers inappropriate conversations with each other I won't be back read more

Highly recommend getting your services done here. Gary is amazing and always provides great service. Your car is safe here and I've never had a problem! read more

Got a flat tire coming down from big bear and was able to work with the great people at fire stone Yucaipa. They helped replace two tires and also fix a cracked rim. Cameryn and the other fire stone employees were great! 5 stars!! read more

I came from Seal Beach to put some new front tires on our Rialta RV. Pop Top Heaven in Yucaipa sent us there directly, and I was very pleased with the service Dan the service Manager and Jose their Technician performed on our RV. I was helped within 15 minutes, and Jose was very careful with driving our RV to the tire section of the garage. He also worked through his lunch break to help get me back on the road to Seal Beach before the rush hour starts. A very clean well run business with caring skilled people, which I am sorry to say not all garages are this way and could learn from the Yucaipa Firestone. Please look them up it is worth your drive. Thanks Bert from Seal Beach. read more

Firestone Complete Auto Care - Putting two new front tires on. - Tires Near Me - Yucaipa, California

My car got a flat on the way down from the mountain and Thomas and Junior stayed open past closing time to finish patching up my flat tire. They saved me! read more

What is the unfortunate recipient of two drywall nails on two different days on my car. The group here was able to get me in and on my way in no time. These are my go to guys for all my fleet work and personal vehicle work. read more

This is my go to place for anything that involves my car that they can do. Oil changes, for tires, etc. I have had a really bad experience with Carmax and with buying my car. Basically to make that sorry short they sold me their rental car... and didn't tell me. But anyway! Gary is one of the managers here at the Yucaipa Firestone. He is beyond the nicest man you'll ever meet. He has even gone so far as he knew I had to find a home for a puppy and he reached out to everyone he knew and actually found me someone who was interested. He doesn't push me to get a firestone credit card or tries to tell me it'll help in the long run, even though it would in some situations I find myself in with my car. He loves to socialize and for me I love that, but I know some people may not. I'm now 24 weeks pregnant & he knows my husband is a marine and isn't around to help me, so he tells me what to look out for in the car. They will always try to make room for you in the schedule even if you're a walk in. I've been to other Firestone's and they treat me and other people like bologna. But this one is worth the drive for anything that needs to get done! Highly Recommend! read more

I have a Great experience as always Gary is always so nice and helpful.He is one of the reasons i come here.Great customer service skills .Gary is Great!!!! I also had a great experience with Dan he as so up beat with his great manager skills he always help with a great manner.Dan is Great. Thanks Firestone for all you do. These guys are all day 5 Stars !!!!!!!!! These two guys are a real asset to this company. Thanks Mark Buterbaugh. read more

Very knowledgeable and trustworthy. They know how to make everything right. Gary always hooks me up. The whole staff is friendly and great. Make sure to get the lifetime alignment. Best deal around. "What ever you drive. Drive a Firestone." read more

Rough one here, fool me once shame on me...fool me twice...danget ive been ripped off again and now im just handing you money! We first called and made an appointment to find out that when we arrived at our appointment... that the guy who specializes in caddys called off. No big deal but you should have called. We make an appointment for a couple days later. Guess freakin wut.... The OTHER guy wasnt there so they needed to call them in or something? So we left our car with them. Anyways we had our caddy serviced as it was giving us a jumpy ride when going up hills... we were told it was our fuel pump ... got that fixed, same problem arised, now its the gas line.... fixed.... nope now its 5 other problems we didnt originally have. I literally felt like it was the absolute epidemy of mechanics trying to meet quota or something. They tried squeezing every penny they could to fix this. The numbers got up way higher than we wanted at around 1000 bucks ish So they never found the problem and we had it serviced with cadillac in riverside which came and picked it up and told us it was some coils and would cost us 150 bucks. They even test drove it to make sure it was correct BEFORE calling us back. I never wanna deal with this again. But hey on the bright side theyll change your tire quick... Not a place id recommend but a great place to watch movies in the lobby at the cost of your left foot read more

I just want to say it is night and day from this wonderful Firestone to the horrible Firestone in Redlands. These employees at the Yucaipa one treat me so good and make me feel welcome. They say I can either stay and wait for my car or go and do some thing so I don't have to wait but that they don't mind me waiting in the waiting room because that's what it's there for. In Redlands they say they don't like when people wait in the waiting room because they do shady stuff. This Firestone makes me feel like family and proves to me that not everywhere is the same even if it's the same company. This Firestone makes me proud to be a customer when the one in Redlands made me want to give up entirely. Much love and appreciation to these employees read more

Well if you want a 179.00 dollar golden oil change, 9 was for a rear wiper blade. Than go ahead, I tell you one thing I'll never be back to this place ever again! Oh you'll have plenty of time to watch TV and wonder what there really doing to your car because they had to run out and find a oil filter for my exotic Kia Sorento 21/2 long hours later they flipped me the bill with a smile of course and explained how much oil prices went up. Leaving there quite frustrated to say the least, NEVER AGAIN! read more

Another bad experience Female employee refused my discount and wasn't even wearing a name tag. Thanks for nothing. read more

Got a screw in one of or tires on my less than 3 week old car. Called about 4 and was told they could fit it in and would have it done by 6. When finishing the car, the tech over tightened one lug not and snapped it off. When the advisor told me, she admitted that he was rushing to get it done so that he could go home. Also, in looking at the rim, they scratched it pretty noticeably. Was told it will be fine to drive with only 4 lugs. This car is brand new, and they have to call the dealership to see if they can get the part, they better be ordering a rim as well. read more

I will Never go there !! Dishonest mechanic !! I took it to my regular mechanic and the expensive repair that was recommended was not true !! I was given false information. I also had a family member who is a mechanic check it and he said there was nothing to repair. I was only going there because I was stopped by one of their mechanics who said he was the owner of the shop . He flagged me down in the CVS PARKING LOT who said my Front right side tire axle wasn't safe to drive . He even checked it . read more

Stopped in to have my Moms car serviced for a new battery. Super friendly staff upon arrival. I noticed all staff had their mask on and waiting room was arranged to practice social distancing. Service was quick and efficient. I was happy to be in & out quickly. read more