I've taken my car in 3 times over the last couple years for different things and every experience was good. Service is done within a reasonable timeframe, communication is good, and the price is right for me. read more

Amazing communication, transparency, turnaround time, quality of work, and (most importantly) customer service. I can't recommend this place enough. It's a breath of fresh air to hire an automotive staff that is happy and eager to help with your repairs. The staff at Discount Auto constantly kept me updated and in the loop on the status of my vehicle and its repairs. Not only was the front office staff pleasant to work with, but the technician that worked on my truck was a delight to speak with too. The shop was able to take my truck in the same day that I called to inquire, diagnosed it quickly, and fixed the issue in a very timely manner. All in all, they've set the standard for automotive repair and servicing. Highly recommended read more

The customer service and quality of the work done on my car was awesome. I really appreciate the open communication and the fact that I could pick up my car after hours was convenient. I'm really happy and I hope I've found my long term auto service techs! read more

I took my car here to have brakes, rotors and coolant system checked and repaired. They helped me out quickly even though they were busy during the end of month rush. They truly went above and beyond for me!!! Thank you ladies!! Thank You to all who were involved! read more

WOW! I went in to have something small checked/fixed, but I certainly expected to pay for their time. Imagine my surprise when I was told that there was no charge for my service because I was a return customer. Who does that? These guys do, and I'm impressed. read more

Excelllent service for our car. We have brought our car twice now and am completely satisfied with the oil change. They don't try to up charge for unnecessary work like some mechanics have a bad name for. Very friendly office staff as well. read more

I normally don't leave reviews, but after my recent experience, I feel obligated to warn others. I came in for help after my check-engine light came on from hitting a pothole. I already had a code and simply asked for an estimate. Instead of receiving basic customer service, I was met with attitude and unnecessary pushback. It's important to say that Angel, the manager, has ALWAYS been helpful, respectful, and understanding every single time I've come in. Angel goes out of his way to explain things. Angel even let me use his vehicle for a WEEK while my car was being fixed. That is beyond great customer service and Onnik makes me feel unwelcome and judged. The difference in customer service between them is night and day.. If this review were based on him alone, it would be 6 stars. Unfortunately, Onnik ruins the experience every time. He consistently provides poor service and acts irritated when asked simple questions. I finally asked for his name because I have had it with the way he is. If you go here, ask for Angel -- he's the only reason this place hasn't fallen apart but I've noticed less cars when I come in since Onnik. read more

I began taking my vehicle there about a year ago. They are always kind and courteous. When I was in the middle of purchasing a different vehicle Angel took the time to make sure that extended warranty that was offered to me was a reputable one. Today I had to have my vehicle checked for possible cam phasers issues. They were able to get it in and diagnose the issue. Excellent Service!! read more

If I could give reviews per person I would give a review to one specific person. I went in on Saturday to ask a few questions about my car. The moment I walked in, there was a young girl in there who was talking bad about another I guess employee that worked there and for 1 I thought was so inappropriate and unprofessional. I was met with an attitude from this young girl so I walked out. I went back on Wednesday January 7 and met this nice older lady named Denise who gave me an AWESOME attitude and did not make me feel like I was littler than and listened to me and explained which parts where which , I will only be returning to the facility if Denise is the service advisor I speak to, but to the owner of this establishment, please be careful with who is in there, it was totally unprofessional and inappropriate, read more

They are one in a few auto shops to be able to work on my high end cars locally in Redlands at a competitive rate compared to the dealer. Highly recommend! read more

Discount Auto and Tire service - Auto Repair Near Me - Redlands, California

Came right on time according to the website. No one there. The garage is open but no one there. Finally after 15 min, a person came out. He didn't help at all. He just checking on the cars inside the garage. Went to other tire service in Redlands and got help right away along with suggestions of different tires recommendations. Not going to this place again. read more

Something is not right about this place lately. I'm a bit worried that after going here for 5 years I may need to start taking my business elsewhere. Quoting over $800 for new breaks and now quoted almost $8000 for a new transmission without ruling out a fluid change first. I may not know alot about cars but I know when mechanics are starting to rip people off and I feel this is what's happening to me . I'd like Richard to call me . My car is still in your shop. A "damaged transmission" was shipped. Promised to be complete by today. Still waiting. read more

I appreciate the help this garage provides, however if your hours say you open at 7 am and your not there/open at 7 am, then that area of customer service needs to improve or the hours need to be updated to reflect that opening is not at 7 am. read more

Over the phone service was absolutely abysmal when I called in. A young arrogant kid was quoting me high prices for brakes, continued to mouth off to me when I was keeping a professional tone with him. I highly suggest looking elsewhere in Redlands because they don't care about their customers let a lone quality of work. If I can give less stars I would, very unfortunate at this place of business. read more

Shout out to Angel for getting me in last minute for my oil change on a busy Friday!! I'm a single mom with a crazy schedule, so it's greatly appreciated!! Great price on fully synthetic oil change too!! Look for them on Groupon as well. read more

Needed a smog on my vehicle Angel got me right in so I waited. Great service Thanks Richard read more

Excellent customer service and excellent labor. It was late in the day and they still took me in and performed smog check. Everyone in the establishment was very nice and personable. This is a safe place for everyone regardless of gender race or anything. Professional and courteous employees. All around pleasant experience. read more

They are very friendly here and the service is affordable. However be prepared to wait. and wait. and wait some more. They took 4x as long to do my car's services as they estimated (said it would be done in 1 day, they took 4.) it wouldn't be so bad if they just over estimated, but multiple times they delayed the pickup time. when they would tell us the car was done, we'd come in, wait in the office, only for them to say "just 15 mins". Over an hour later (twice!), still not done. a They don't value their customers time and are totally untrustworthy. read more

Discount tire service has been a tremendous blessing. Took my car in to get work done and they had a fast turn around , and fairly priced. I totally recommend you take your vehicle there. I will definitely be taking all my cars in for future maintenance. read more

As a woman, finding a trustworthy mechanic can sometimes feel intimidating, but this shop made me feel completely comfortable from the moment I walked in. The younger lady was very respectful, explained everything clearly without being condescending, and answered all my questions patiently. I never felt pressured or talked down to, just supported. The work they did on my car was great and fairly priced. It's such a relief to know I have a reliable place to go now. I can't recommend them enough! read more

Awesome service, very helpful, very patient. The communication was superb!! I recommend them every time!!

I absolutely love discount auto and tires. They always get to the root of the car issues and the customer service is always genuine and they go above and beyond to get the job done. They value each issue as if it's their own and its shows. I will always love and go here ! read more

Called last minute for two oil changes and they gladly took me in. I loved the customer service and how fast they took care of both cars. They were done in less than an hour and a half. Definitely will be back! read more

Went here for an oil change and they seemed like they couldn't be more uninterested in doing it. One guy asked another guy how many cars were ahead for oil changes and he said he had no idea then he asked him about a car he checked in for an oil change and he said he had no idea and the guy told me he could probably help me in about an hour, but he wasn't sure so I left and would never be going back that was so unprofessional. read more

I can always count on Discount Auto for integrity, fair prices and excellent service. They bring back the kind of auto service that has been lost. They are my go-to shop! read more

My tires popped and the gentleman here were knowledgeable, fast and efficient with their customer service. They replaced all 3 tires and gave me a nice discount! Thank you guys! Appreciate all the help. read more

This place is a scam- payed $1000 and my car is still not fixed. Went in for a maybe $500 job and they charged well over $1000. Car was supposed to be ready within a day and it kept getting pushed back and days later my car is still not fully fixed. Was told by Jason to come get my car in the morning. I came in at the requested time and was told by employees that they don't know why I'd be told to get my car at that time since they were not done. They were not at all transparent or honest about prices and kept adding on charges for things that were not an issue when I first went in. After paying over $1000, I took my car to another shop (because my initial issue was not fixed) and they verified that I was ripped off and the job should NOT have been close to $1000. This was such an unfortunate experience and can not understand why a business would do this. read more

Joe was incredibly helpful and kind when I brought my car in for a repair. He was very patient and informative when answering all of my questions - you can really tell that he knows what he's talking about! The whole team was very kind and helpful, and they fixed my car very nicely within ten minutes. I highly recommend going to Discount Auto and Tire for any services you need! read more

I needed my tire repaired on a Sunday. Found Discount Auto & Tire open and Sam helped me out right away. I was back on the road within 90 minutes! read more

This place is a scam and full of crooks who take advantage of our older folks. $720 for brakes??? And the next day had brake dust all over the wheels. Also, be cautious of leaving your vehicle overnight, their parking lot is packed tight and will have no regard for leaving dings and dents. Most rude employees I've dealt with in a while. read more

Awesome service! Requested a quote through yelp, responded in a few minutes. Got to the shop a little late, but everything was completed within an hour. I went in for a SMOG and car inspection to make sure everything is good to go for a road trip. The SMOG check was very quick, and the provided the documents to the DMV as requested. The car inspection was free, and it a quick diagnostic. Not many issues, but you are welcome to come back to fix it anytime. Overall, good service, try to be on time, as being late does delay the shop as they are very busy with other customers that also schedule. read more

My family has been using Discount Tire and Auto for the last 8 years or so, and have kept coming back. Their estimates are on target, their service is almost always same-day, and the communication with the front office (Joe and Angel) is patient and effective. read more

Oil changes done here regularly with the help of Groupon! The Consumer Assistance Program is an option if your car does not pass smog this program with help with the cost of repairs related to emissions work and this place is STAR CERTIFIED!! Will be recommending this place to more of my people! read more

Discount Auto and Tire service - Groupon! The Consumer Assistance Program and STAR CERTIFIED!! Will be recommending this place to more of my people! - Auto Repair Near Me - Redlands, California

I told them about the issue they created with my car and blamed it on me putting gas in my car? The mechanic and manger said "Sometimes that happens when you put gas in it." Then they said they didn't put enough oil in my car after I asked for an oil change. Charged me for a tire rotation without rotating my tires. NEVER COME HERE read more

I do not recommend bringing your vehicle here. Especially not if you have a diesel! Not only were we quoted $800+ for a $300 job, but also did the requested inspection not find several other very simple things that needed to be fixed (for example, an oil leak from the oil pan gasket and brakes). Staff was very unresponsive and at some point did not even remember having our truck. When we asked if we could pick it up after getting a second opinion, we were advised that the mechanic hadn't cleared the car to leave the shop. Interestingly enough, when we came to the shop, the mechanic was still there drinking a beer. Very unprofessional and very disappointing. read more

I will not take my Civic anywhere else!!! Discount Auto & Tire is a fantastic auto repair shop. I appreciate the work they do on my car and they don't try any BS upsells. They go out of their way to make sure you and your car are taken care of properly. The customer service I have received over the past year or so has been AWESOME. Yes, sometimes you have to wait or come back for your car, but that is because they fix your car the right way. read more

BEWARE: this shop will tell you that your car has unnecessary repairs, not fix actual repairs, and then refused to honor their "warranty" for the repair they didn't complete. I came in for a knock sensor replacement after my light came on and I read the code. Went in and was charged $60 for checking the light - even though there's a sign out front that says free- and they "replaced" the knock sensor $360 repair. My check engine light came on again during the warranty period stated on their receipt, as the problem wasn't fixed. I attempted to return here 3 times during my warranty period - as they are the only mechanic I've heard of who doesn't do appointments and will let you leave your car all day without working on it - they pulled it to the garage and they said the light wasn't on and therefore there is no problem. I explained they didn't fix the issue and I can't leave my car at the mechanic all day as it's my only car and they did not want to honor my "warranty". After arguing with the receptionist (black hair and bad attitude) that obviously there is a problem if my check engine light is on, the manager went to the tech on my car to read the code they "couldn't find" and the Knock Sensor code was clearly displaying in the history. Then I argued that they didn't fix the issue and keep stating there is no issues. They attempted to "repair" and kept my car for an ENTIRE WEEKEND and then claimed it was fixed. 2 weeks later my check engine light came on again and when I brought it in to get a refund - I was told the light "needed to be on upon arrival" or "could be anything" which is why I had it read again myself and it was the sensor. After arguing with another manager and having to fight for a refund for the repair they never actually did, I took my car to an honest mechanic who fixed my issue the next day for $30 cheaper and in 3 hours. This business also has a terrible record keeping system as they had the wrong car completely under my license plate, unable to pull up my invoices for the repairs they claimed they did which they obviously didn't, and will do everything to ensure they don't have to fix your problem or give you your money back. Go keep your receipts if you've already gone here, if not then save your time and money and go anywhere else. read more

Great customer service. They do their job very well. There honest and upfront. They will also tell you if your vehicle is recommended for another parts as needed. read more

Alemans on June 23, 2023 went to Redlands Discount Tire Center. Peter at front desk was friendly and efficient he took care of nail in tire. Appreciated that he printed up our sale receipt of 3 tires we purchased in 2022. Husband John left his review this review is mine, I will recommend family and friends to go to this location for service. read more

Horrible service. Went in to have them figure out an issue for my car and couldn't even get my car checked in. Money didn't matter yet the guy in the office was expecting me to know where they should start looking. I'm not a mechanic or have much knowledge about cars. So if you know exactly what is wrong with your car then sure go here. If not go somewhere else and don't waste your time here. read more