In Jan 2026 I filed a claim with FA to have my toilet repaired, they finally fixed my toilet on 15 May. Now my water heater started leaking on 20 May and I placed a claim on Thru 21 May. Today I'm being told because they cannot reach the contractor, it will take a week before I hear back from another contractor. So now the tank is leaking and i cannot use my water because it would cause more damage to my floor and room. Totally unsatisfactory and poor customer service. read more

FAHWarranty denied my claim to fix our refrigerator. We paid the the $95 to get the tech to come and the tech reported that somehow we misused our refrigerator and it was not normal wear and tear. All we were asking is for the ice container to be replaced because there was a hole in the bottom because the plastic cracked and a snack drawer also needed to be replaced. The website said we had up to $3500 to claim and the cost of this would not be close to that. I called FAHW and they were colder than my freezer. Spoke to a dull rep and an ever duller supervisor. This is a scam warranty. Classic ripoff. They said I need to fix it and prove it was fixed and they may include it again in the warranty policy. What a crock!! I am cancelling. read more

They will send out repair companies that are not BBB (or have D-F ratings) and terrible Yelp reviews. I had a washer fixed less than 60 days ago and they are charging me another $95 to have it fixed again. They also used to have one fee if it was the same type of repair (appliance) but now they charge for each one. Their rates have skyrocketed and the service has gone down considerably. Buyer beware. read more

Their website and portal are easy to use and submit claims so they can collect for credit card fee... That's about the only good thing. The only repair that ever went through with ease was the igniter for my stove ($5 part). Anything else regarding pool, appliances, etc are always somehow denied due to what they say, was existing or secondary damage. (Example: Your pool pump gaskets get old and cause a leak, The pump goes dry (turned if off right away), and they claim that it's secondary damage because the pump was running without water in it so therefore the whole entire issue is void even the original issue that caused the damage) everything is always a battle of trying to get it repaired if it's a high dollar amount. I would have the world's most thorough home inspector inspect your home prior to purchasing one of these and make sure everything is noted about every appliance and every piece of equipment even if they have to be invasive like removing covers to inspect underneath. I've heard the same stories amongst everyone else with multiple home warranty companies, but this is just the experience I've had. I'm praying nothing else breaks because I know they won't fix it and it'll just cost me $85 for the visit. My local rep Rosie and my case worker Gabriel are the only reason why I gave 2 stars instead of 1 because they try to get my items fixed and fight for me but in the end, it's always a fight to get it. *Edited 11/4/25* Dishwasher rack rusted and broke in pieces, tech came out battled with me to say they won't replace it (I have coverage for racks and parts as I purchased most of the contract options) but I told him to submit it anyways, wildly, FAHW approved the rack replacement, the tech came to deliver/install new rack and it was the wrong rack but said he'd call me the next day and took the old rack... the next day he argued with me and started arguing and swearing at me on the phone with my kids in the car to tell me I'm wrong and to call FAHW to deal with it. FAHW sent out another tech and said it's just missing the parts from the last rack... the old tech took the entire old rack and it's parts, FAHW now sent me an email saying the parts are not covered because they are "missing" and it's not a product of their fault even though they were attached to the old rack and the old tech won't bring back the old rack. Not only that, but because the pieces are missing (little poles for the plates to rest on) the email is saying that the entire dishwasher is no longer under warranty for the remainder of my contract. email attached If something fails in your new home with an already high mortgage and maintenance cost, be prepared to have to fight and argue with FAHW/techs to get something replaced. It'll take about 11 phone calls, 9 emails, 4 technician visits taking hours out of each work day all to most likely, not win and have to pay for the repair yourself anyways after paying $95 service fee. Not sure if this is all home warranty providers or just this one but it's extremely stressful to submit a claim and hope if gets fixed. read more

First American Corporate Office - Real Estate Services Near Me - Santa Ana, California

Had a service call through first American warranty and had various issues with my water heater. Paid the $85 service call for them to confirm something I already knew but this is protocol for warranty protocol. Apparently only one issue was reported back to the insurance which was conveniently not covered under warranty so I essentially wasted $85 and the technician did not report the other issues I showed him during the service call. Should have went through someone else! I will not be renewing my warranty. read more

TLDR version: The use seedy, unprofessional, 1-star vendors. Moving forward, I will never use a home warranty company in future real-estate purchases, opting instead to give and receive the typical cost of the warranty up front in lieu of working through a middle-person, which has been such a headache and waste of time. --- The long, more boring version: I filed a request for shower repair on  January 28. The plumber didn't come until February 11th. This is for a simple repair, replacing the water diverter that redirects water's flow from the bath faucet to the shower head. After assessing the situation, the vendor said he would replace the entire faucet, not just the diverter, but that he'd have to replace it with something "cheap" and nothing "fancy," like what I currently have. Weeks pass and One Stop Plumbing and Rooter never reaches back out to me. I call the vendor on 2/25. A receptionist tells me that the plumber's not available but will call me back. I wait a few days and never hear from him. At that point, I contact First American and ask to work with another vendor, because we're now nearly a month into this debacle and One Stop Plumbing's been uncommunicative. On February 7, I finally receive an email from First American saying One Stop Plumbing has been assigned as my contractor. The message confuses me, given we're now 38 days past the day of my initial service request. I call First American and talk to an agent who's not helpful. He transfers me to a supervisor named Kandy. The total phone call clocks in at 40 minutes. As I'm on a long hold, I pull up Yelp reviews for the vendor and switch to "most recent." I encourage you to do the same. The reviews are loaded with one-star complaints, overwhelmingly authored by First American customers, most of whom share my concerns about the contractor: uncommunicative and unreasonable repair times. As one reviewer noted, "Like others we are first American warranty customers. They should be ashamed of having this company on their list!" First, Kandy said that the vendor wouldn't be able to order the shower faucet until First American approved the amount. This was Kandy's logic when trying to rationalize the delay in service. Then, later in the conversation, she said that the vendor wouldn't need approval because the replacement faucet wouldn't cross the price threshold required for approval. She wasn't appreciative when I pointed out that she was talking in circles. Specifically, the delay couldn't be a result of the vendor waiting for your company's approval if the item was under the price threshold. The conversation was maddening. Kandy informed me that she couldn't give me more information because the vendor was still waiting for the ordered item. It seemed odd to me that he visited over a month ago and was still waiting on a part as common as a bath faucet, which can be picked up at any Home Depot or Lowes. It's not like he was ordering a rare component that would take weeks to track down. I mentioned the countless negative reviews I just discovered, reviews  illustrating that my experience represents a -pattern- with this vendor. She snapped back. "We don't go by INTERNET reviews. We perform INTERNAL reviews." The conversation devolved into a childish tit-for-tat. If you record your calls, I encourage you to review it. She changed her tone when I asked for her name. At that point, she offered to personally reach out to the vendor, so she could at least tell me when the part was ordered. But this took a lot of pushing on my part. I still didn't understand why such a common part (a shower faucet) would take over a month to reach a vendor, especially if he was just using the "cheapest" one. After multiple, long holds, Kandy let me know that she finally talked to the contractor and that he had the part. Mind you, she previously  told me that the vendor was still waiting for the part. Shouldn't this information already be available to her when a customer asked to escalate the matter over a week ago? By pressing as hard as I did over the course of a 40-minute, unfriendly phone call, I was able to secure an appointment for next Tuesday, assuming he arrives. As multiple Yelp reviews indicate, this guy tends to break appointments. It's a shame that I had to work so hard and wait so long to get this guy to finally give me a repair date after his initial visit. This mirrors the prolonged saga when I used First American to get my washing machine repaired. For the record, it's still not totally functional. The silver lining is that, moving forward, I will never use a home warranty company in future real-estate purchases, opting instead to give and receive the typical cost of the warranty up front in lieu of working through a middle-person, which has been such a headache and waste of time. read more

First American Home Warranty Service used to be a decent provider. Lately, they seem to love taking the $95 deductible fee and always deny claims regardless of the coverage policies, hoping you'll forget about it. Last year, we had a claim to fix a pool pump. After initially denying the claim, we had two other non-FAHW contractors diagnose the problem, at my own cost, and confirm the issue and that it was indeed covered. Finally, their substandard contractor reluctantly fixed the pump using used parts. This took almost 6 weeks in total. More recently, we had a leaking pool pipe claim, which was also denied twice. After 22 years with this company, I have had enough and cancelled the account. I fixed the problem/leak myself, using $78 worth of materials and 2 hours labor. This is just poor management, i.e. to lose a long-term customer to save a couple of bucks. Stay away from this company. read more

DO NOT USE THIS COMPANY!! Delayed my escrow ed to us about cutoff time for recording in orange county and cost additional $1400 in interest for 2 days. Completely unapologetic and horrendous. Please, for your sake, find another escrow company!! read more

First American Home Warranty is a shame policy. The company has so many exclusions that prevents items covered. The process of getting a vendor to come out to a residence is ridiculous. Don't waste your money. We did!. read more

Updated previous review. They have reached out to resolve my issues with how they handle 1031 exchanges. Try and resolve by escalating your issues with them would be my advice. They may attempt to be fair. read more

Terrible company. Don't buy the warranty. They are real grifters. They use awful vendors and skirt any issue that helps to resolve your problem. read more

DO NOT USE THIS COMPANY!! Delayed my bosses escrow and lied to us about cutoff time for recording in Santa Barbara County. Cost us an additional $1400 in interest for 2 days. Completely unapologetic and horrendous. Please, for your sake, find another escrow company!! read more

First American Title is a five-star experience. Not only do they have amazing service. They have been part of the sales and purchases of biggest amusement parks in all of Orange County. They've also done the largest sale transaction in all of Southern California. From a beautiful campus to top-notch service with hours that extend beyond normal business hours. With First American Title you will be thrilled with your experience from beginning to end. You don't want to miss out on working with this company. Whether you're a real estate agent, commercial agent, or you're just looking for a great place to work. Check it out read more

Run don't walk. It has been weeks since they are reviewing documents for a loan. They have caused significant delays to an otherwise routine closing. No updates. No call backs. Nothing. aka First American Title Company out of Santa Ana. Really wished we had Yelped them first. Ugh. read more

This company is the worst service ever. We purchased an older home 7 months ago. We now have a broken drain line that has caused additional damage. We have received two quotes, one from our personal plumber that quoted $800 and then from a service tech saying the cost is $1800 and they are arguing that it is not covered. Also saying that they don't handle modifications and we need to cover $1000. it isn't modifications it is broken and needs to be fixed. We are on 35 days without the issue being resolved. We have opted for the payout option and can't get a call returned, or anyone to help us. This is not our first home warranty with them but will be our last and I encourage anyone out there to find a different company. If there were a "zero star option" we would select that. read more

Avoid them at all costs. Horrible in every step of the way. The escrow assistants are clueless and kept asking the same questions over and over again. The actual escrow officer only reached out when it was time to get paid. Every possible step that could have gone wrong and slow, did. Their notary didnt do her job right, they didn't communicate well and even mailed the docs to the wrong address. Wish we had used someone else. Never using them again. read more

I would give them 0 stars if I could. This company does what it can to delay people closing on their homes they purchase!

The home warranty side of this company will give you a heart attack. Just have a piece of mind and stay away. The automated phone loops, delays and lack of timely response is not worth it. read more

This is the absolute worst Home Warranty company. They work with the most low end contractors who 1. are not responsive 2. everything they fix, breaks again in 60 days or less. Then you have to pay another $75 to get the same caliber contractor out to fix the same issue. Their customer service representatives are extremely unhelpful. They will not allow you to speak with a supervisor. They will tell you a supervisor will call you back but they never do. If you call in the afternoon, you will be told the supervisor has already left for the day. HORROBLE Service! read more

I have known and worked with George Sines for over 30 years. George is not only a very smart man but also great working with brokers and agents in helping with all of their title questions and needs. George is at the top of title reps in my opinion and always look forward to opening my next deal with George. Thank you George for all you do! read more

The finest Title Company in the United States. George Sines is my rep and I have worked with him for 20 years. Before George it was Peggy Barnett also excellent! Customer service answers the phone second ring. They email what you need within minutes. Title Officer is in the Santa Ana Corporate Hub right near me but only a phone call away. Able to work on complex problems when owners recorded goofy deeds or liens or construction management or road maintenance agreements--- seen it all. They are always patient and kind. They are exact, careful and respect privacy of Borrowers and owners on every transaction. I want to do a special shout out to George Sines- a gentleman, an amazing source of knowledge and class act. Some people posted on here reviews that are frankly so off base, misdirected, and silly - Chris S. a slab leak is not covered by Title Insurance or warranty read more

Do not purchase or offer a home warranty from this home warranty company. They are non responsive, find any and all excuses not to complete the repair. I have had multiple home warranties in the past and this company is the worst. The customer service is horrible, the quality of the contractors are bad and they are non responsive. it is a total waste of money! They charge you an $85 service fee but always find a reason why the repair is not covered, or they "try" to repair it but don't. Getting them to come back and complete the repair is difficult as well. You will spend countless hours on the phone, and at home waiting for contractors to make multiple trips. I was without hot water for 2 weeks while the contractor tried to figure out how to fix the heater and order parts. I finally hired a plumber who fixed it the same day. If an appliance breaks and they have to replace it, they will replace it with the cheapest base model they can find regardless of the type or quality of the appliance that you had originally. DO NOT USE THIS COMPANY, YOU WILL BE SORRY! read more

George Sines is a wonderful accommodating and knowledgeable pro. Over the course of 35 years George has established himself as the top AE in the title business. He is a senior VP with FATCO, and all of my deals have gone thru George. He is always ready to help with advise and make transparent any concerns inside a real estate transaction. In todays tough real estate deals George stands out as the very best, I strongly recommend George and his staff on any real estate deals you do here or anywhere in Calif. I have never had a problem! read more

I have worked with George Sines for 30 years. He is a wonderful person to work with always has a smile on his face and is so knowledgeable of the industry. I highly recommend sending your business to George at First American Title, he won't let you down. Debbie Morales read more

Our office has worked with George Sines on numerous transactions. His professionalism, customer service and ability to work through tough situations are industry leading. George goes above and beyond to make sure the client experience runs smoothly and is enjoyable. read more

My air conditioner stopped working in April 2020. I contacted my home warranty, First American, who dispatched Central Air Conditioning & Heating. They come out, hosed off the outside compressor and replaced the air filter in the inside blower. Within 30 days, the unit stopped working again. 'called the home warranty again who dispatched Central Air Conditioning again. This time the technician said the outside compressor was worn out and we needed a new one. After a week and my calls to them to follow up, not them calling me with a status, the new compressor was installed. This is now June 2020. The unit makes a noise when it is on, not consistently, but is sounds like water is running. I call Central Air Conditioning to be told it's normal as there may be water/condensation due to the recent extreme heat. What??? The noise gets more frequent and louder. Finally, one night it sounds like a truck drove through the house. Of course, we had to call the home warranty first before Central AC could be dispatched, wait 24-48 hours for them to call me and then wait 24-48 hours for them to show up. The technician pulled out the blower cage and fan. Nothing left. The blower cage and fan were destroyed, looked like a ball of aluminum foil. Regardless to say, more waiting for parts to be ordered. A week (or more) went by, I called them and the parts were finally available. The technicians came out and put the cage and fan back in the blower unit in the garage. We had air, but not forceful. I called the technician back. He said they put a fan in but not the fan from the manufacturer. I told him I want the manufacturer fan in my AC. Of course, that would take another week or more. Finally at the end of July, the new compressor, the new blower cage, and the new, manufacturer blower fan were in place. The house was cold for a couple of days then the cold air stopped. We would turn the unit off, turn it on for a little while and it would be cold. Then the cold air would stop. I called the home warranty again who was going to dispatch Central AC. To date, I have not heard from them. Last week the Inland Empire was over 100 degrees every day. I finally gave up and called another AC company who came out late into the night. They worked on the unit--checked compressor, fuse box, blower cage, blower fan, panel, coils, breaker box, etc. until it worked only to find the compressor pigtail wire and plug were burnt and exploded off the condenser. We were on the edge of having an electrical house fire! I contacted First American and filed a claim for each problem we have encountered with the AC unit. They dispatch Central Air Conditioning to do the "repairs". Each repair leads to another problem. First American sends out companies with YELP ratings of 2 or less. After four months of basically no AC, their policy is to continue to send out the same contractor. First American will not help us with the repairs that are under warranty per the manufacturer unless Central Air Conditioning does the warranty work. After four months, I have been patience and accommodating. Now First American should be acceptable to my accommodation request. Stay clear of First American Home Warranty and Central Air Conditioning & Heating out of Riverside, CA. Your life is to important for their recklessness. read more

Names and phone numbers of contact person written on Settlement Statements seem bogus. I called and left a message and emailed a Susan Cho listed on my Settlement Statement, but I did not get a reply back and my e-mail came back undeliverable. I am currently going for a refinance with American Financial Network and her name was provided to me by the lender. I want to know if Susan Cho is still with 1st American Title. I want to make sure that my refinance is not a scam. read more

This is the worst run business that I know of. They are rude. They lost my important documents. How can you trust a company that cannot get its act together? Don't do business with First American Title Company. read more

George Sines is a wonderful person and has been a tremendous resource for me. I appreciate his assistance with real estate questions and recommendations thru out the 20 + years that I have known him. He is a true professional and very high standards of integrity and character. read more

George and First American are so attentive to their customers. Takes care of ALL our needs

My county recorded the deed one day after purchase. These people took 2 months to attach a simple title insurance policy to the deed and even then I had to go into the local office and demand it twice. They do not return phone calls. They are slow, shady, and a company that I will never ever deal with again. You should be very suspicious when buying or selling property if the realtor wants to deal with this title agency. read more

Beautiful new building and wonderful people to work with. Definitely love using their services.

First American Title is my preferred Title Company. I like working with George Sines. He has been in the business for many years and has a lot of knowledge. As a long time Real Estate agent I have experienced a variety of situations that come up jeopardizing a successful closing. George has also made sure what ever is needed it will be resolved quickly. He not only understands deadlines he takes care of even the smallest problem efficiently so your transaction can close on time. Highly recommend George Sines if your looking for the Best! read more

Title officer Debbie Tognetti is a real professional with a deep understanding of title issues. Responsive and experienced. I'm done shopping, these people know what they are doing. read more

Terrible and unorganized company. They never sent anything on time like they said they were. They never answer the phone and are extremely rude. Do not do business with this company. read more

George is always helpful, very knowledgable, and professional. He will take care of everyone like a member of his own family. Always first class service with George Sines and First American Title. read more

George is a true industry leader. He is an absolute pleasure to work with. His knowledge of the industry in unparalleled and he is the undisputed best in class Title expert. I would 100% recommend working with George. read more

I don't usually write reviews but the First American Home Warranty division performed so poorly that I feel compelled to do so. My water heater sprung a gas leak.  For three days I worked with First American while they contacted three different plumbers. The first plumber denied having any record of my claim upon hearing about my issue, almost as if the job would been too costly for them. The other two plumbers werent able to come out either. After three days of not even getting something scheduled, I scrambled to get a local plumber.  First American is now refusing to reimburse me because I didnt allow them to go through their entire process. Three days and three plumbers seemed like enough of a process to me especially for a gas leak. Worst of all, at no point did anyone even attempt to rectify the situation given how poorly their process failed. I didn't ask for a full reimbursement, only the amount it would have cost First American.  Talking with them is like talking to a typical bureaucracy. Everyone reads from a script, and I can't get anyone to acknowledge that they dropped the ball in my case. read more

This is by far the worst company I have ever worked with.They hire subpar contractors that ruin your your appliances and heating unit. They charge you for uncovered items that costs hundreds of dollars more for each and every visit. Stay far away from this company. Stay far away from these charlatans read more

FRAUD! FRAUD! FRAUD! My opinion, of course. This company is a joke. They charge you for a litigation guarantee then tell you they don't stand behind their work or their product. Are you kidding me? How does a company like this stay in business? Let me charge you for something and give you nothing useable in return. Isn't that a scam? Isn't that soothing the FTC, BBB and Insurance Commissioner should do something about? DO NOT EVER USE THIS COMPANY UNLESS YOU WANT TO BE RIPPED OFF. read more