Loved that they showed up in a mask as safety is priority #1 right now. I had a plumber from another company come out and he refused to wear a mask (WTF). Anyway, we moved into a new house and right away realized the water heater was not working at the worst possible time (2 days before Christmas). First Class told us what we needed to purchase so that we did not get a markup from them and came out on Christmas Eve to make the repair. Finished the job in a timely manner and made some other repairs on the insulation from a previous plumbers' shotty work. I will use them again in the future. read more

This is a 5 star review for how the company dealt with a mistake that their employee had made while working on our toilet. Mistakes get made....nobody is perfect....but it's how the mistakes are dealt with that says the most about a company. The details of the error aren't important but the facts around it are that I called the company the same afternoon as the initial repair visit to advise them of what had happened. I was asked to send pictures and an email in and someone would contact me the next day. In the spirit of brevity, the next morning I was contacted and by the end of the day, I had a brand new toilet. Thank you (I assume) Carl for stepping up to quickly and satisfactorily resolve my issue. read more

Joe and Enrique are the best. We have had an ongoing hot water issue at our Condo Complex for months. 20 units without hot water is not a good thing at all. They came out and diagnosed and repaired the problem 5 plumbers later!!! They are the ones to call if you have water heater issues! read more

Zenas is just amazing! I have never had 5 starbworld class service as this guy provides! Highly recommended

Zenus came out to check our water heater after we noticed water around it. He found the problem within one minute, made a tiny adjustment and didn't charge us. Even after a long drive to see us. Fantastic! read more

Excellent service! They were so fast to respond by phone and then to show up. They gave me a very fair price, set an appointment, then called when they were on their way and showed up on time. Friendly, fast, and affordable I can't say enough good things. I will certainly call them again when I'm ready for a tankless water heater. J. Perez was professional friendly efficient and respectful of my home. Their office staff was also very nice. THANK YOU!!! read more

The name says it all!! Water heater went out during the worse time and I was so nervous I wouldn't get fast help due to the Covid situation. Well I was wrong from my first call with first class water heater they made sure to take care of me. They sent someone so quick and everyone was so professional and caring. I would highly recommend First class to anyone. read more

Eli at First Class water heaters is knowledgeable, efficient, and personable. I am very pleased with the work he and his helper did. Every step from the first phone contact with the company to signing the final receipt was very professional. I highly recommend these guys. read more

Don't normally post reviews but this has to be one of the worst company to do Bussiness with. My insurance company AHS refer me to this so call First class water heater. More like no class water heater. Took a day off Monday apt window 9-12. No one call or show up during apt window. Call and left vm but No call back or email. After 3calls. And three hours later some lady answer and told me tech finishing up and will call me on his way. No show or call. Reschedule for Tues 9-12 no show or call again. No hot water for the new year. Will file complaint to BBB and AHS. read more

I've used them twice in emergency situations for 2 separate properties: both times water heater went out. they are very responsive in the sacramento area. Charles came out diagnosed problem. he actually suggested a temporary cheaper alternative that other companies did not mention. I was impressed with honesty while other companies pushed top of the line new installs. we ended up doing new install anyways bc our heater was aging. they answer their emails regarding questions of billing and gave me discount for veteran. they showed up on time and did a great job installing. prices are reasonable too. read more

First Class Water Heaters - Didn't show up at all. When I called to ask where the technician was, the receptionist said my home warranty company cancelled the service call. I called my home warranty service -- they never cancelled it. The receptionist was lying. Super rude and unreliable. read more

I woke up without hot water today and First Class was at my house within hours to look at my tankless hot water heater. They quickly diagnosed and resolved the issue (earthquake shutoff on the hot water heater's dedicated gas line, who knew?) and fixed another unrelated plumbing fixture in my house in my house while they were at it. The plumber who came out, Francisco, was quick, professional, and answered all my questions. Excellent service, fair price, easy five stars! read more

the tech dispatched Carlos Gomez was an awesome guy. showed and explained to me exactly what happened with my tankless water heater. he arrived early and fixed it quickly. thanks Carlos. read more

AMAZING !!!! I called in the morning and got same day service. The office staff was incredible. They made sure the guy let me know when he was on way. The guys were in and out quickly. Great price for the water heater. If your water heater goes out give them a call! read more

I can't say enough about how great this company is. This is the second time I had a garbage disposal issue, and each time I've contacted them, they were able to come with 24 hours of when I reached out and were able to fix my issue in a matter of seconds. No up front fees, no consultation costs, and they are always on time. I can't recommend this company enough for your plumbing needs. Thank you First Class Water Heaters! read more

After calling many others in my area, finally got in touch with First Class Water Heaters at 9:30am this morning, and they said someone would be here between 10:30 - 12:30. Francisco showed up at 10:30, quickly diagnosed the issue as being the thermocouple, quoted the cost, replaced it, settled the bill and was out by 11:00am. By 11:30am, I had hot water again!!! :-). I was told by others they were too busy for same day, that I needed to replace the entire water heater without diagnosing the issue first. Or, that they would charge $400 to repair IF they had the parts, which they said they couldn't guarantee given the age of the water heater. I didn't get any of that nonsense from FCWH, they were quick, honest, and price was fair...I actually would have felt guilty paying any less. I have saved their number in my contact list for future plumbing needs. These guys are great, highly recommend giving them a shout. read more

I had a beyond wonderful experience with first class water heaters. Zenus Walter came to do our installation and was kind helpful and compassionate as well as extremely professional. My water heater started leaking in the middle of the night and I used my home insurance to have it covered. Zenus went out of his way to make sure I got the best price available. The water heater that needed to be taken out was extremely difficult to take out. Normally water heaters take no more than 60 to 90 minutes to take out. However the one that I had was really really clogged and would not drain therefore making it really difficult to take out. Zenus spent his entire day figuring out how to drain this and would not give up until it was out. I was blown away by his dedication and determination. Also, my kids were watching his work and he was so patient and kind with them and letting them get in and see the water heater see his tools. On top of a very difficult job he remained kind and calm and helpful. I would highly recommend First class water heaters and if you do use them you should request zenus to be your installer. read more

Super pleased with Carl and Zenus who came through in an emergency situation to replace our leaky water heater. Carl went the extra mile to replace the damaged board and agreed to draw a permit on our behalf. Honestly, we got lucky to have professional service at reasonable rates. Thank you both! read more

Pedro and Charles are amazing! I had an emergency with a leaking water heater that had to be replaced immediately. They came out and assessed the damage and were with me every step of the way through the entire process. They were determined to make sure My kids and I were not without hot water, and got me taken care of. They really went the extra mile and for that, I am grateful! First Class Water Heaters, but specifically, Pedro and Charles really know how to treat their customers. They were professional, reliable, made sure I understood what was happening, and did great work installing my new tankless water heater. Thanks, guys! read more

This company lives up to its name first class from the moment I booked my appointment to the time they fixed my problem was awesome. The gentlemen that came to repair water heater Trejon Edwards really knows his job very professional, friendly and went out of his way to fix the problem without breaking the bank where as some companies would inflate the bill. Not this company Trejon went over and above to make sure my hot water worked and with no big expense. If you need service this is the company you want you wont be disappointed. Trejon you are great thanks for taking care of the problem and thanks for your professional manner and your early arrival. read more

Great service from Francisco! I had a garbage disposal issue and he fixed it in less than 10 minutes. Company communicates quickly and effectively! Would definitely recommend. read more

This place is really disorganized. We were told the serviceperson would come between 2 and 5pm and that we would be called 20 minutes before they arrive. They showed up at 1:30 unannounced. There was a mixup in that they came to inspect the water heater, when in fact I had specifically stated--just the day before-- that the issue is with the furnace. The people answering the phone seem to be clueless in all regards. I would like to give them one star, but they did not break anything or perform any bad repair, so that would be unfair. read more

Our 4 year old , 50 gallon gas water heater went out on us on Sunday. I contacted our Home warranty company and they had First Class Water Heaters Company give us a call on Monday. Joe was the repairman. He was on time and diagnose the problem quickly. Joe fixed our hot water heater in one day. He was very professional and took the time to listen to our concerns. I would recommend this company. read more

This company did give the best price by far but at what cost? The installer didn't provide a demo on how to operate my new tankless unit, didn't leave instructions or manufacture information. The unit sticker is up against the wall where it can't be read AND it's leaking from 2 places. I gave the Office Manager an opportunity to correct the errors however she is so concerned with being right that I never got to explain all my concerns. After requesting to speak with someone else who may be able to help and asking for the owner I have yet to receive any contact. I will be posting videos on social media and filing a complaint with Consumer Affairs if the install errors aren't addressed by weeks end. read more

Arrived within the three hour time slot. Identified water heater problem within 30 seconds. Fixed the problem and was on his way

Charles Yocum was the best. His caring for us and the level of professionalism shown is above and beyond. I would recommend Chuck to anyone needing plumbing done. He swapped out a water heater with a tankless water heater for us and did a wonderful job!! read more

Great service, nice guys. Good workmanship. I recommend this company. They happen to be sent to me by Fidelity Home Warranty, but I would use them in the future for anything that was not already covered by my warranty. Try it out!! read more

Dave, Carl and their team did an amazing job replacing our HVAC system and installing a tankless water heater. I also used them last year to install a tankless water heater in a rental property. They are quick and professional with fair prices. Highly recommend First Class Water Heaters! read more

Quick and reasonably priced water heaters! Zenus, the technician was great. Really helped me out with price which was the biggest concern for me. It's never fun having to spend money. But obviously my water heater was important. read more

The Technician Pedro Ramirez came out to unplug my bathroom sink and bathtub. He was very professional and polite. He explained the problem and gave valuable information to avoid future problems. He was GREAT! read more

Francisco is a skilled worker and I highly recommend him. He was able to identify and stop the leak near the water heater, where another company failed. read more

After 3 attempts having my home warranty company on one phone and calling others First Class Water Heaters were able to come out to fix my Water Heaters within 2hrs. Thank You. My warranty company made me a the night before with a company 70+ miles away and when I called the next morning to confirm I was told that they my there own appt and couldn't come out til the next day. Next company told me next week and other told me it wouldn't be today either. Wow I guess those companies didn't think not having water for hours let alone days was an emergency. First Call Water Heaters locally did. read more

Thanks to Jayme & Trey who came to my rescue and replaced my water heater after another company left me hanging for 9 days with out hot water they made sure everything was running properly and safe brought us up to code and took great care of us in a short time. I can't thank them enough for their honest hard working people. Thanks guys read more

I would highly recommend this company. I contacted them and asked for a quote on replacing my water heater. We scheduled an appointment for a 9:00 to 11:00 window the next morning. Joe, the repairman, arrived promptly at 9:00 the next morning. He looked at my old water heater, and we discussed my options. He gave me at quote for the installation of the new water heater. His quote was the lowest one of the three I had collected. I asked when we could schedule a time to do it, and he said, "Right now if you want". I agreed. He then asked if I had any preferences on brand of water heater. I said I didn't. He explained the three brands they use and why they use them, and made a recommendation of the brand he felt would be best for my situation. He left to pick up the water heater from their supplier and an hour and a half later the new water heater was installed. Joe was kind, informative and professional. He took the time to listen to my questions and concerns. Thank you for your service and expertise. read more

Our water heater broke down on sunday night. Went to home depot they came out tuesday morning with the wrong parts. Needless to say the wife was furious and during a time with shelter in place I guess it was cold shower time. Next day went to lowes paid for emergency install. Next day "Francisco" came in and needless to say took one look and said "they sold you the wrong water heater!" I couldn't even fathom telling my wife the bad news. But he suggested he was going to return all my stuff we bought at lowes and check his inventory from his suppliers. All within two hours I get the best news ever and it was Francisco telling me we have a direct vent water heater in stock and was going to install it ASAP! Francisco was also accompanied by a fellow technician named Joe. Both of them took off the old heater and installed the new one in no time flat. With great attitudes, cool demeanor, and great overall install I for one couldn't be any happier with this experience. They went way above and beyond for my family. No disrespect towards the first installer from home depot, but this is the truest form of diamond customer service. Shot out to Francisco and Joe for there persistence in finding a solution for our family, also for the clean install, but most importantly the hot water. If I can give your company 10 stars I would. Overall a Happy wife a Happy life! Thanks again brothas! Mahalo!!! read more

Very impressed with Jayme and Trey. Besides being friendly and respectful, Jayme knew immediately what the problem was. He fixed the valve on our water heater solving the problem. Service was very efficient and professional. A very very satisfied customer !!! Thank you to Jayme and Trey. read more

Ending up working with Jamie on my water heater issue through my home warranty. He came to my house on a Tuesday and determined it had to be changed. By that following Thursday after home warranty approvals etc I had a new water heater. This is due to the expedient way that both furst class water heater and first Home warranty handled my claim. He also changed a sensor for my bathroom touch faucet. For each appointments even though I was given a 2-3 hour window he arrived at the beginning of that window. I am very happy with the work, how little time it took to get a new water heater installed (48hrs!) and how transparent, professional and friendly Jamie was throughout the whole process. I highly recommend this company for any of your plumbing needs. read more

Our water heater was going out and Damien came out to inspect it and confirmed it was bad. Then within a week, Damien came back and put in a new water heater. He was very knowledgeable and very professional. Thank you Damien. Louis/Karen read more

Had a great experience with the technicians who came to my house today (Pablo and Chuck). Both extremely professional and polite. They came and gave an exact quote as well has what they needed to do and why. They explained after the install how to clean, and maintain the water heater, to make sure it stays in working condition. I recommend using this company to help fix your water heater if you're having any issues with it, that or replacing. read more

Excellent customer service, very knowledgeable and upfront dealing with warranty company as well. I was able to ask all the right questions which aided the process. The service repairman was excellent and the staff really assisted above and beyond. Our water heater went out and with medical personnel in and out of the home I was extremely grateful for this companies responsiveness. Pedro (sp?) was the best!! read more